Trivago Customer Service Issues

I recently booked a 5-night stay at Circus Circus through Trivago, which redirected me to your platform. However, I am concerned about the lack of information regarding resort fees during the booking process. The email confirmation mentioned $40.23 for fees and taxes, but I hope this includes the resort fees. It was only after making the payment that I discovered the additional fees for the resort. I travel frequently and cover travel expenses for my employees, so I rely on reliable booking sites with good customer service, hoping to find that in your service. I hope this issue can be resolved so my corporation can continue using your services. Thank you for your attention to this matter. - SP Hello, I recently made a reservation through Trivago for a 5-night stay at Circus Circus and was led to your website. I am looking for my confirmation number as it was not included in the email I received. I also want to address the issue of resort fees not being clearly stated during the booking process. The email I received listed $40.23 for fees and taxes, but it did not specify if this included resort fees. It was only after making the payment that I saw a small note mentioning that the resort fees are payable directly to Circus Circus. I hope there are no hidden additional fees. Thank you for your prompt response. - Scott P. CEO

I made a reservation at the Mardi Gras Hotel through Trivago for April 19th. Upon arrival, I was assigned room [redacted], which turned out to be a smoking room despite my preference for non-smoking due to my asthma. Despite attempts to change rooms and speak with the manager, no suitable accommodations were available. The hotel suggested contacting Trivago for a refund, but I have encountered difficulties in securing it. I am unsure of where the miscommunication lies but I am in need of a prompt resolution as I had to check out early and find alternative accommodation. Attempts to reach out to Trivago have been unsuccessful, and I am seeking to speak with a person to address this matter urgently. Thank you.

I booked a hotel room from April 19 to April 22, and I reserved a pension room for 60.00 Euros a night. Upon arrival, we had the option to pay at arrival or during check out. We informed the assistant that we only intended to stay for two days, and he confirmed but mentioned a 20 Euro fee which we accepted. However, during check out on April 21, he informed us that the total charge was for three days. We were surprised as we had agreed on two days, given the room conditions being unsatisfactory with a lack of warmth and towels of poor quality. The assistant then charged us [redacted].00 Euros instead of the agreed [redacted].00 Euros. When I attempted to pay with my USA credit card, he stated that only cash and German bank cards were accepted. I believe it is unfair that I was charged [redacted].00 Euros for a two-day stay. I would appreciate an explanation or guidance on how to get a refund. Sincerely, Arelly W.

I received an email regarding the following: Hotels for Everyone Itinerary #: WL28CZL - Cancelled Dear Client, It is with regret that we announce the closure of Hotels for Everyone after thirteen years of serving our customers by successfully handling over half a million reservations. It appears that your hotel reservation at the Country Inn & Suites By Carlson, Orlando, FL has been cancelled by the supplier. We understand the inconvenience this may cause. We advise you to contact your credit card company to discuss reimbursement options. Sincerely, Hotels For Everyone After reaching out to Visa, I was informed that I need to request a credit or refund directly from the hotel or Trivago since the bill has been settled. I appreciate any assistance as I currently do not have a hotel reservation in Orlando.

I booked a trip to NYC on Trivago for December 23, [redacted], which redirected me to Hotels for Everyone without my knowledge. The reservation was paid in full, but I received an email indicating that the reservations were invalid as Hotels for Everyone was closing down. They advised me to seek a refund from my credit card company, which I believe is unfair. I think Trivago may have a role in this issue, possibly benefiting financially. This situation could impact Trivago's reputation negatively. I am looking for a refund and feel that Trivago should take responsibility for this. Your assistance in resolving this matter would be greatly appreciated.

I am disappointed that my booking at Embassy Suites Boston Logan Airport was lost, and I was charged despite the hotel being closed. I request a full reimbursement for the amount charged to Mary Scott, trip ID [redacted]. The reservation details are as follows: Embassy Suites Boston Logan Airport [redacted] Porter Street Boston, MA [redacted] Reservation dates: Check-in 06/25/[redacted], Check-out 06/26/[redacted] Room Type: King Size Bed with Buffet Breakfast Total Amount Charged: $[redacted].13 Booking was made through Hotels For Everyone with itinerary number H[redacted]. I am unable to cancel online due to the penalty policy. Please advise on the reimbursement process and confirm the cancellation. Thank you.

I made a reservation for 2 rooms through your website at Days Inn by Wyndham Hurstbourne. My confirmation numbers are 82953EC010963 and 82953EC010555 under the name Karen Hemker. I received emails outlining the cancellation policy to cancel by 6pm on the day of arrival. Despite contacting the hotel three times around 5pm to cancel, I was informed that I would still be charged as cancellation needed to be done [redacted] days in advance. I was then charged $[redacted].84 for one room and $[redacted].82 for the other. I believe that I should not have been charged as we followed the policy outlined in the email confirmation. I kindly request a refund as we canceled within the stated timeframe. Please reach me at [redacted] to swiftly resolve this issue. Thank you for your assistance. I have the emails documenting the cancellation policy provided to me. Sincerely, Karen Hemker.

I received an email from one of your partners, Hotels for Everyone, stating that my reservation at Hotel Gouverneur in Montreal from May 17th to the 20th (Itinerary #: T[redacted]67) has been cancelled. As a partner in your organization, I believe there should be responsibility for keeping this prepaid reservation intact. I suggest reaching out to Hotel Gouverneur in Montreal to resolve this issue as the hotel is conveniently located next to the venue where I have concerts booked. I have made various arrangements for my trip from the USA to Canada, including purchasing passports, booking areas of interest, and buying concert tickets, all now at risk due to this cancellation. I hope for a reasonable solution and eagerly await your response. Thank you for your time.

Hello, my name is Annell M. I reside in Las Vegas. I utilized your platform on January 2nd to book a 3-night stay at the Tropicana Hotel LV through Hotels for Everyone. I encountered a challenging time due to the EDC event in Las Vegas. I received an email on May 3rd mentioning Hotels for Everyone closing down, which made me anxious. Fortunately, when I contacted the Tropicana, my reservation was still intact. Recently, when I attempted to upgrade to a balcony room for medical reasons, I was informed that my reservation was canceled just yesterday by Tropicana. They provided me with a contact number, [redacted], which seemed unprofessional. I feel frustrated and seek assistance from Trivago to resolve this issue. I am currently able to secure a reservation at Tropicana at a higher price due to the event. Kindly contact me at [redacted] or via email at M***@yahoo.com.

I made a reservation for a one-night stay at Hotel Extended Suites Mexicali through Trivago from 05/04/19 to 05/05/19. I was charged $66 by Trivago. Upon arrival, the hotel manager informed me that they had no available rooms and advised me to contact you for a refund. I was quite upset by this experience as I have used Trivago for all my hotel bookings without any issues in the past. I have always trusted your site and never encountered such a situation before. I would appreciate your assistance in refunding the money back to my card. Thank you for your help. Sincerely, Cristina H.

My spouse and I had made a reservation for a holiday through Hotels For Everyone, a partner of Trivago. The booking was made on 2/22 with a debit card. An email received on 5/3 informed us that Hotels For Everyone is closing down and our reservations were canceled. The message instructed us to contact our bank for a refund. Because we used a debit card, we have been unsuccessful in obtaining reimbursement. We are now out $1,[redacted] with no bookings secured. We felt secure booking through Trivago, assuming Hotels For Everyone was a trusted and credible business. The situation has caused significant stress instead of the expected relaxation from our upcoming vacation. I am eager to have our funds returned. Kindly respond to me at your earliest convenience.

I mistakenly booked a hotel on May 14th in the wrong city and promptly canceled it. Despite reaching out every day since then, I haven't received the $[redacted].09 refund back on my credit card. I am frustrated by the lack of response from Trivago. The inability to speak to a person for assistance is disappointing, leaving me only with an ineffective website for support. The hotel was cooperative in canceling, redirecting me to seek the refund from Trivago. I am hopeful that by sharing my details—Rosie A., phone: [redacted], email: [redacted]—someone within the company will finally address this issue and assist me promptly.

Subject: Hotel Reservation Issue Dear Cindy Williams, I wanted to inform you that I had made a hotel reservation with Hotels for Everyone on February 19, [redacted], for a room at the Embassy Suites in Buffalo, with a total charge of $[redacted].69. Due to Hotels for Everyone going out of business, my reservation at the Embassy Suites in Buffalo, NY was canceled. I had to rebook directly with the hotel. On May 3, [redacted], I contacted my credit card company, Mastercard, to request a reimbursement for the $[redacted].69 charged by Hotels for Everyone, but the matter remains unresolved. Our trip leader, Carol Erb, reached out to Trivago on my behalf, and they assured us that I would receive a refund. I kindly request that you keep this issue open until it is resolved and provide confirmation that you will do so. Best regards, Marvin Patnode TEL: [redacted] Email: [redacted] or [redacted] ADDRESS: [redacted] Chariot Lane, Liverpool, NY [redacted]

I discovered a rate on Trivago for booking a room in Las Vegas through "I Love Vacations." During the payment process, an error message appeared. I attempted to complete the payment again, resulting in the same error message. However, shortly after, I received an email confirming two bookings. After numerous phone calls, I was able to initiate a refund process. Upon contacting my bank, I found out that my card number had been attempted 16 times, leading to my account being flagged for fraud and my card being unusable. The reservation is non-refundable, and I later discovered that the hotel offered a much cheaper room rate. I am extremely frustrated with Trivago for representing such a company and not providing an option to book directly with the hotel at a better rate. This experience has been a total disaster, and I do not plan to use Trivago again. I hope to warn others through social media about my ordeal.

As a frequent traveler for work with the Canadian government, I recently encountered an issue with a hotel booking through CancelOn via trivago. My partner and I had booked two rooms at a rate of $[redacted] per night, but were charged $[redacted] per night for our stay in Ottawa. Despite our efforts to resolve the matter, CancelOn was uncooperative and unable to provide a satisfactory resolution. We even tried to negotiate at the hotel, but couldn't secure the originally booked rate of $[redacted]. I am seeking assistance to have the correct rate applied, plus taxes and fees. Please contact me at [redacted]. Thank you, Nick

I am writing to express my deep disappointment with your website. We were directed to a hotel in Vancouver through Trivago, only to find it surrounded by drug dealing and prostitution, creating an unsafe environment. We felt endangered during our entire 5-day stay, and things escalated when a drug addict threatened us with a metal stick. We were forced to run and seek refuge in a nearby pharmacy. Neither the hotel nor Otel.com took responsibility for the situation. It is concerning that your company conducts business with such establishments. Additionally, the hotel did not match the description provided; it was dirty, the bed was broken, and the service was virtually non-existent. Even in times of danger, the staff made it difficult for us to seek shelter. We demand accountability for this ordeal. It is evident that Trivago and Otel.com were aware of the unsafe and unpleasant conditions at the Budget Inn Patricia Hotel in Vancouver, yet failed to disclose this information. Our safety was compromised, and we hold you responsible for promoting bookings at such a hazardous location. Our reservation number was [redacted]. The locals were shocked that your company associates with such a place, as they deemed it unimaginable.

I'm looking to make a reservation at the Grand Bohemian in Asheville. My stay is from Sunday, June 30 to Tuesday, July 2. I need a room with 2 Queen beds for 3 adults. There are two rooms available with this setup, one is a King Room, and the other is a Queen Room. Both rooms cost $[redacted] for the 2-night stay, but I am unsure if this price includes taxes and fees. When I called the hotel, they quoted me $[redacted].94 for an AAA discount, inclusive of all charges, and charged the full amount immediately to my credit card as a deposit. Do you require the same? Their cancellation policy requires a 72-hour notice for a full refund. I would like to know if Trivago's cancellation policy is the same.

My girlfriend and I booked a room at Sigel Suites in Casa Grande, AZ. Despite my sister-in-law giving my card details, Trivago charged me over $[redacted] from my National Bank of AZ account. When we checked in, we were asked to leave as the room wasn't paid for. I never received a refund, and it was very stressful to find alternate accommodation. My name is Wallace Williams. I can be reached at [redacted]. Please return my money. I found a note with your name on it while moving. Email me at [redacted] if needed.

I want to share my experience to warn others who may face a similar situation. I made a reservation through Trivago, redirected to Hotels for Everyone, and paid in full with my credit card. When I arrived at the hotel with my family, everything seemed fine. However, despite my payment, Hilton didn't receive the funds from Trivago and Hotels for Everyone. Consequently, they charged me again, stating it's their policy. Currently, I am attempting to dispute the charge, but it's proving difficult to reach a resolution and speak with a representative. Dealing with this issue is time-consuming and frustrating. The whole ordeal feels unjust, with Hilton passing the cost on to customers. I am disappointed in Trivago's partnership with Hotels for Everyone, especially hearing about their closure, which raises concerns of fraudulent practices.

I encountered an issue with the self-check-in at the airport for my 3:20 pm flight. Despite speaking to customer service at the counter at 3:30 pm due to a system malfunction preventing me from checking in, they claimed to be closed and didn't assist me, even though my 4 pm flight was still pending. They mentioned my tickets were forfeited. The flight details are for August 12th, departing from MNL at 4:00 pm to TAC at 5:30 pm with booking reference EV9YRT. I was accompanied by Cadiz/Danielia, Cadiz/Gilda, and Alipar/Maricars. I tried to use the chat function, but the slow internet foiled my attempt. Airport staff directed me to contact Trivago for help, but they were uncooperative. Please reach out to my husband at [redacted] or email him at [redacted] My email address is [redacted]