TransUnion Customer Service Issues

I had a disappointing experience at Aspen Dental that made me feel like I was getting subpar dental service. Initially told I would receive free X-rays and antibiotics before my surgery for a root canal and crown, the lack of communication and rudeness from the staff left me frustrated. After multiple calls, even speaking with the office manager who was also unhelpful, I decided to go to a different dental office for the procedure. Now Aspen is claiming I owe them $53, which goes against my principles. I plan to share my truthful experience with them on social media if they continue with this false claim. I recently found an email from Aspen asking for feedback on my visit, which I never received the proper care for. The lack of attention to my needs is reflected in their questionnaire that I never got to fill out due to the poor service provided. Sent from my iPhone

I have a paid subscription with TransUnion and recently moved to a new address. After updating my credit card issuers and TransUnion with the change, I called TransUnion to unfreeze my account. Unfortunately, I have lost or possibly shredded my Pin Number and Password, making it impossible to access my online account. Despite several attempts and calls to TransUnion for assistance, I have not been able to resolve the issue. The Representatives have tried to help, but the process seems complicated and time-consuming. I am frustrated with the company's policies and actions, and I believe they should provide necessary information via mail for easier communication. It has been challenging to communicate effectively with representatives from India over a long-distance call. I was directed to a Special Handling Unit in the United States, but they are not available on weekends. The lack of contact numbers and extensions due to shredding documents has made the situation more challenging. I am considering contacting the Attorney General Consumer Division for assistance if the issue is not resolved promptly by TransUnion.

I recently fell victim to a scam by an individual who claimed to be from Acecash Express. The person, Brian Greene, promised me a $6,[redacted] loan. Unfortunately, I shared personal details such as my bank account and social security number with him. He instructed me to buy gift cards from Duane Reade and CVS to cover fees for the loan. Upon verifying with Acecash Express, I discovered that Brian Greene does not work there, and there is no record of my application. I fear for the safety of my social security number and wish to ensure my credit report is secure.

I have attempted multiple times to unsubscribe from emails sent by you/TransUnion Interactive. In the last 2-3 months, I have used the "unsubscribe" link provided in the emails around twelve times but without success. Recently, I called to speak with a representative who assured me my email address would be removed from the mailing list, despite feeling uncomfortable providing my SS number. After the call, I was supposed to receive a confirmation email, which I did not get. Instead, I received another unwanted solicitation email. Please take me off your email list as your organization deals with sensitive data. This issue, along with the failure to resolve it, diminishes my trust in your company. Kindly address this matter promptly.

This is the second time I'm reaching out in the hopes of resolving this issue. Despite repeated attempts to unsubscribe from your promotional emails sent to [redacted], I still receive them. I've contacted your representative, utilized the GetHuman feature, and even attempted to unsubscribe through the email link to no avail. Unfortunately, the resolution process required providing my credit card for a refundable fee, raising concerns about your organization's practices. This situation has greatly diminished my confidence in your ability to handle personal information. Frustratingly, the inability to honor a simple request is disconcerting. If this matter remains unresolved, I may need to seek legal counsel and involve the media.

I finalized my divorce in May [redacted], and as per the agreement, my ex-husband is supposed to remove my name from the car loan. Unfortunately, he has not been making payments and mentioned that he is considering a trade-in but is waiting for a good offer. Time is of the essence for me as I diligently manage my bills, maintaining a credit score of [redacted]. Despite my efforts, my ex-husband seems unconcerned about his poor credit standing. I am a single mother of three, with one child in college, and lacking family support locally. Preserving my good credit is crucial for handling any unforeseen emergencies. As I navigate legal options, I seek assistance in freezing my credit to safeguard my financial stability. Thank you for your understanding and support.

There appears to be an unauthorized account linked to me at DCNB MACY'S with charges totaling approximately $[redacted]. I am Stacey A. Sigler, born on 05/13/[redacted], with the last four digits of my SSN being [redacted]. My address is [redacted] Hollow Crossing Dr., Orlando, FL [redacted]. I need this account removed as soon as possible since I am only an authorized user, do not possess a card, and did not authorize the account to remain open without my consent. If immediate removal is not possible, I request to dispute it, as I am not financially responsible for this card. Mr. Thomas M. Yencso is not known to me and seems to be acting inappropriately. I may involve the police if needed. Being on disability and widowed, I am working on improving my credit responsibly. You can reach me at [redacted]. Thank you for addressing this matter.

I have discovered an erroneous $[redacted] debt on my TransUnion credit report related to a phone loan that I never applied for. Years back, I started receiving intimidating calls from a Pay Day loan company claiming I owed thousands. I was coerced into settling for $[redacted], leading me to realize my identity was compromised. Shockingly, the collection agency even recited my social security number to me. Following advice from my lawyer and the authorities, I refrained from engaging with unknown callers. They explained that my credit cannot be impacted unless I receive written correspondence. Despite only receiving vague threats of being served legal papers twice, this $[redacted] debt is clearly linked to the identity theft incident. I am urging for the removal of this invalid debt from my otherwise impeccable credit history.

I encountered an issue while trying to create an account due to a question about a person, Francis Cox, that I have no connection to. This situation prevented me from completing the account setup process. I am eager to resolve this issue with Trans Union and understand why this individual is linked to my credit history. I would appreciate assistance in setting up my account and investigating this matter further. My details are as follows: Name - William E Bergman Address - [redacted] E133 terr, Grandview, Missouri, [redacted] Phone - [redacted]. Thank you for your help.

I was a victim of identity theft, having my personal information, medical records, and banking accounts hacked on December 17, [redacted]. I lost access to my computer and phones, with my PayPal account being hit the hardest. I reported the incident to FBI Agent Mr. King on January 15, [redacted], who advised me to freeze my credit cards. Despite my age of 77 and health challenges, PayPal's fraud division wrongly accused me of the theft. The criminals even targeted my Social Security funds. I need help from the credit bureaus to deal with this issue. I suspect the criminals are from San Jose, CA, and have my SS #, driver's license, and more. I've informed PayPal to close the compromised credit card. For assistance, please email me and I can share relevant documents. Thank you, R.Z.

To whom it may concern, I am writing to address the inaccurate and incomplete credit information in my file. It is crucial for credit bureaus to report only precise data as required by credit reporting laws. I request proof and verification of the disputed item listed as "Titan Receivables" as I do not acknowledge the responsibility for it. I was misled by the primary signer regarding this matter. This item is causing significant hardship for me, especially considering my current circumstances being on general relief and in a mental health program. I urge for the prompt removal of this erroneous information from my credit report. Kindly ensure all relevant creditors are provided with the corrected information within the required time frames. Thank you for your attention to this matter. Sincerely, Larry Darrett [redacted], North Hollywood, CA, [redacted]

Subject: Trouble with TransUnion Password Reset I am currently experiencing difficulties changing my password on TransUnion's website. Despite following the instructions provided, I am unable to proceed as my credit report status is showing as "UNKNOWN." I recently spoke to a customer service representative who lifted the freeze only temporarily until February 11, [redacted], but I need it extended until February 22, [redacted]. I also seem to require my security pin, which I do not recall receiving. As I urgently need access for a purchase, I hope this matter can be swiftly resolved as changing my password and lifting the freeze should be a straightforward process. Your assistance in resolving this would be greatly appreciated. Thank you, Terri B.

My name is Sylvia S., and one of my email addresses is [redacted] I did not authorize TransUnion to charge my Sterling National Bank Debit Card. It seems they obtained my information fraudulently when I requested a personal loan. I have never agreed to be a member or subscriber of your company, so please refund me within 24 hours. If not, I will report your company for fraudulent practices to the New York State Attorney General. Thank you, Sylvia S.

In February, I noticed a significant 79-point drop in my credit score, coinciding with the removal of my state electric account from the report. It appears this removal impacted my credit negatively, which is concerning as this was beyond my control. When I contacted customer service, the explanations provided were quite basic. Interestingly, the other credit bureaus also lack the electric company information unlike TransUnion. It seems plausible that an automated process mistakenly associated the account removal with a substantial score decrease. Despite my efforts to enhance my credit history, this sudden drop is disheartening. I have cross-checked my credit score using Credit Karma and the discrepancies are baffling. Further investigation is warranted to identify the exact reason behind this decline as my Equifax score remains at [redacted] with no significant issues like hard inquiries or outstanding debts impacting it.

Subject: Finalize Your TransUnion Account Setup Dear Susan, We appreciate your use of TransUnion.com. To complete your account setup, we require identity verification. Kindly log in using your created username and password. Prepare your loan and credit card details as the verification process might require information from your credit history. For assistance, reach out to Customer Support at [redacted]. Support is available from 8 a.m. to midnight Monday to Thursday, and 8 a.m. to 8 p.m. Friday to Sunday, EST. Ensure you have your identifying details ready when you call. Thank you for choosing TransUnion. Best regards, Your TransUnion Support Team

Leon Gabriel Bergeron has gained unauthorized access to my credit cards and social security number, even hacking into my Google account and current cell phone. Unfortunately, he is conducting these activities from prison. While I am the rightful owner of the mentioned credit cards, he may have knowledge of my First Premier Bank card and Hot Topic card numbers due to having access to my social security number. It is crucial that his provided information is not associated with me or any phone number provided. I have temporarily lost access to my current cell number. To verify my identity, I can video chat as Dora Warren at [redacted] once my sister-in-law is available. Tomorrow, I will contact you to address the situation. I am working on finding a resolution to regain control of my accounts as I am currently in the process of securing a new residence due to Bergeron's actions. His parole officer is assisting in recovering the devices in his possession. I will also seek assistance in investigating this phone and my compromised Google account. Please refrain from taking any further actions. This message confirms that my social security number, [redacted]-39-[redacted], belongs to me, Dora Dawn Warren. I will reach out to his parole officer for further guidance as I do not have an email address at the moment. Thank you.

A while back, I visited a financial institution to consolidate some bills. Unfortunately, I was declined when they checked my credit report due to an error with a Capital One MasterCard showing an activity. However, this card had been paid off completely, and I even deactivated it since I no longer needed it. Now, this incorrect information is affecting my credit report. I wonder if TransUnion can assist in removing this inaccurate report.

I had dental work done at Aspen Dental on October 4, [redacted]. They informed me that the remaining balance of $[redacted].00 was waived. However, I was not made aware that the dentist who performed the work was out of my insurance network. Now, Aspen Dental is billing me for the $[redacted].00, which I believe my insurance should cover. I am concerned about the conflicting information provided by the company and the fact that they want me to pay when I have insurance for these situations. This situation raises questions about the allocation of payments for services rendered and why the responsibility is falling on the clients instead of the service providers. This business practice seems unfair to consumers.

My name is Martin Davis, born on July 31, [redacted], residing at [redacted] Holley Point Road, Navarre, FL [redacted]. I am contacting you regarding a collections account on my credit report from Gulf Coast Collections. The account has been paid in full, and I possess documentation from Gulf Power with account number [redacted] and confirmation number [redacted]33. Gulf Power has confirmed the resolved account, and the collections agency has submitted the dissolution to the credit bureaus. I have received confirmation of this submission along with two attachments as proof of payment. Despite multiple conversations with supervisors in the dispute department, they are unable to assist or acknowledge the dissolution submission. I was assured that Experian and Equifax have removed the collections account. I urgently need this matter resolved as we are relocating to Cheyenne, Wyoming by the end of May and require a loan soon to secure housing. I will attempt to attach the necessary documents after sending this email.

To Whom It May Concern, I initiated a dispute process regarding the accounts listed on April 8, [redacted]. Subsequently, on April 16, [redacted], these accounts were successfully removed from my credit report: - PMAB account number [redacted] - PMAB account number [redacted] - PMAB account number [redacted] - PMAB account number [redacted] - PMAB account number [redacted] - PMAB account number [redacted] - PMAB account number [redacted][redacted] However, I am disappointed to report that Equifax has reinserted these accounts into my credit report on April 27, [redacted]. As per the Fair Credit Report Act 15 U.S.C. § [redacted], Equifax is not adhering to the necessary consumer rights regulations: - Consumer Reporting Agencies (CRAs) are obligated to maintain accurate information in a consumer's report. - Reinserting removed negative information without informing the consumer in writing within five days is a violation. I have no association with the accounts listed above and seek further clarification from you. Kindly provide the name(s) and address(es) of the medical provider(s), dates, types of services rendered, and recipients of the service(s). This data is crucial for me to pursue appropriate legal action. Thank you for your attention to this matter. Sincerely, Morgan L Overstreet