Three UK Customer Service Issues

I recently relocated to South Korea and was advised by Three customer service to transfer my contract to a friend to avoid cancellation charges. However, I've noticed that I am still being charged monthly even after changing my details. Upon checking my bank account, I discovered the charges persist. I am hoping to receive assistance via email or through my contact number [redacted]. I kindly request a resolution to this issue and a refund for the erroneous charges incurred.

When updating my phone details on my online TSB account, I mistakenly left the IMEI number of my previous Samsung S5 instead of updating it with the current one. I have updated all other details except the IMEI number. I suspect that someone might have blocked the second phone since I made a claim. I would like to continue using this device, but currently, it has no signal network. Is there any way to unblock this phone so I can use it again?

I am frustrated with Three's payment system! I received a notification three days ago instructing me to ensure I had €20 credit within two days for my free calls and internet. Despite topping up my credit later as requested, only €10 was deducted for the free calls. Now, I am facing another issue with insufficient credit for the free internet. I followed the instructions to top up with €20 in one go, but the system only recognized €10. This inconsistency is making me consider switching operators; it feels like a scam!

Hello, I have been a customer of 3 for several years. Two years ago, I moved to a rural area and contacted your customer service team to request a booster box as your website stated I was eligible due to my location. Despite receiving the box, it has never worked, and I have contacted customer service multiple times about the issue. I have faithfully paid my monthly bill every month for a service that I am not receiving. I work as a nurse, and not having a home signal has impacted my ability to be contacted for work. I am considering canceling my contract and believe I should not have to pay a termination fee because, in my view, 3 has failed to provide the service for which I have been paying.

I wanted to share an issue I encountered with a small company where individuals referred to as "Pharisees," "Sadducees," Christians, and Romans had wronged me. Despite the cruelty I faced, my father pardoned them. Now, these individuals are facing their own consequences. Currently, my wife is suffering from painful hands that need to be resolved. No one deserves to endure severe carpal tunnel syndrome, especially because it originates from hard work.

Please rest assured, my faithful followers, who may not be found on the God Channel. Let's narrow it down significantly. To the wicked men, women, and children, I promised I would return once I got used to the QWERTY keyboard. Unfortunately, my previous one was stolen from the temple by the Romans. Currently, only Jehovah's servants remain. You might be familiar with these individuals as they faithfully carry out their duties. These pesky flies seem to be everywhere, but fear not, I am coming with all my angels. They are busy driving out the flies in pairs, and soon we will all be on horseback, traveling everywhere. Some are working as binmen clearing the roads of carrion, a result of their own actions. The world has gone mad with mobility, including the angels who rely on horses as they cannot fly like Satan and his angels. Satan is trying to lure my armies to his side, but the flies are being swatted away. These challenges persist, but they are minor compared to the greater battle ahead.

I'm puzzled about my data consumption this month. Typically, I only use around 8.5gb of data per month. Surprisingly, halfway through this month, I've already used 12gb, and I didn't receive any alerts about nearing my limit. I'd like to review my usage records to identify when this high data usage occurred. Last night, my battery drained significantly, even though no apps were running. I suspect this might be related to the sudden data usage spike, and I'm unsure how to prevent it in the future. Previously, I had an unlimited data plan for £17 monthly, and now I'm on a 12gb plan due to a deal offered by an advisor. I'd appreciate it if you could investigate my usage and suggest any additional addons for this month. I attempted to contact support via webchat, but the service didn't launch when I clicked the button on both Chrome and Internet Explorer.

I have noticed that my credit seems to deplete rapidly. I initially topped up £10, converting it into a package that included 1GB data, [redacted] texts, and [redacted] minutes. Afterwards, I added another £10, which seemed to vanish without reason. This has occurred multiple times, where my funds disappear unexpectedly. Currently, I have topped up £20 and expected to receive 300MB of free data (150MB for each £10 top up). Strangely, it shows that 150MB will expire tomorrow, even though I only received it today at 22:30 (26-10-18). I am puzzled by this situation and would appreciate clarification. As a longstanding customer of 3 for approximately 5 years, I am concerned about these issues and may need to consider switching to a different network if this continues.

Dear all, I must express my disappointment with the service provided by Three. One of your staff members altered my account details, making it impossible for me to verify my identity when contacting customer service - a frustrating situation. My account got blocked due to an inflated bill of [redacted] pounds, despite being assured by a customer service representative that I would save money by adding a 5-pound monthly option for calling German numbers. When I received the bill, I attempted to resolve the issue but couldn't verify myself over the phone. After a chat with "Anand," I agreed to pay 63 pounds instead, but my services remain blocked until the full amount is settled. I am bewildered by the lack of communication between your employees and the obstacles in resolving this matter. I am expecting a call from a Three manager to address this issue promptly. If resolved as discussed, I will pay the reduced amount and continue my contract until August; otherwise, I will take necessary action. Kind regards, Dejan Labazan.

Hello, my name is John P., and my wife's name is Joanne P. I recently received a text message stating that a phone we claimed insurance for had not been returned. I want to confirm that it has indeed been sent back, following the necessary steps such as transferring the data to the new phone. It was returned in the provided envelope with proof of posting (ref: ZZ[redacted]00GB) and was delivered on May 30, [redacted], at 7:43 am. Due to my current illness and laryngitis, my wife contacted you the same day to provide these details to be documented. Despite explaining the situation to a manager, we were informed that confirmation couldn't be provided due to data protection regulations. It was suggested that I email instead, so I'm eagerly waiting for a response to this matter.

I have three mobile broadband devices at home, but my WiFi is not working. I contacted Three customer service and was informed that a new broadband device would be sent from the company within 3 to 5 working days. I made this request last Sunday but have not yet received the new device or any response. My name is Amirthanathan A. with a date of birth of [redacted]/03/20. My address is 40 Cheadle Avenue, Salford, M7 3RF. Please provide a prompt resolution to my issue.

I used the Android app to manage my spending by blocking calls and messages that weren't part of my allowance. However, I received an error message stating that the setting couldn't be changed due to a technical issue three weeks ago. Despite numerous attempts to change it since then, I have been unsuccessful. Before going on holiday, I reached out to the app's live chat on October 3rd for assistance, and they assured me they would adjust my settings. After reviewing my spending, I noticed a charge of £9.63, leading me to suspect that my preference wasn't altered as promised. It seems like the app or a technical issue is preventing me from blocking items outside my allowance. Any advice would be appreciated.

Last June [redacted], I contacted Three to inquire about their offers since my contract had ended. I opted for a £9 sim-only plan for both of my phones. However, after checking my bank statement, I discovered I was overcharged. They took £13.32 for one sim and £13.94 for the other. I requested a refund under the Direct Debit regulations due to the excess charges, but they refused, stating they would credit my phone instead. I prefer a refund and am frustrated as it's their error. During a 30-minute phone call, the representative declined to transfer me to a manager or provide a head office contact. It's disappointing that customers facing late payments are threatened with debt collectors, yet when the company owes us money, we have to struggle to get it back. This situation is unacceptable.

I have two separate contracts under my name, each with its own unlimited package and mobile phone number - an iPhone 11 and an iPhone 5s. My wife uses one, and I use the other. Lately, my wife's personal hotspot has been unreliable, often connecting to my hotspot instead, or showing "not in range" messages, even when close by. Now, the same issue is happening with my personal hotspot - the internet drops suddenly, requiring us to reboot both phones to reconnect. Despite contacting the network provider, I received unsatisfactory responses from technicians claiming no other customers have reported similar issues. However, I have seen complaints on various forums. Last month, I was wrongly charged for mobile roaming, which was refunded. Both my wife and I rely on the unlimited coverage and personal hotspots, particularly while we travel. I hope this issue can be resolved promptly.

Since the 14th of January [redacted], I have been traveling overseas. Despite numerous attempts to suspend my account by contacting 3, I have been unsuccessful as staff members kept transferring me. I have consistently paid my monthly bill of £11. However, upon checking my account, I noticed an unauthorized charge of £31 by 3. Therefore, I am requesting either the suspension of my account or the termination of my contract immediately, as the contract is ending this April [redacted]. You may reach me via email at [redacted] The 3 number in question is [redacted]5.

I arranged a contract with Three through a third party on April 9, [redacted]. After Vodafone offered a better deal, I requested to cancel the Three contract on April 15. Although the third party requested the line disconnection on April 21, on May 1, Vodafone informed me that my number had been ported, and my contract with them was terminated. Additionally, Three charged me for the first month's line rental. Upon further investigation, it appears that Three has not yet canceled my contract, despite the request pending for 16 days now. I urgently need this issue resolved before the 15th of this month to avoid potential charges with Vodafone. I'm currently without a usable phone number, and Three has been uncooperative in fixing this matter promptly.

I lost my mobile phone back in March and reported it to Three at that time. I requested a new SIM in March but the first one was sent to the wrong address. Despite reordering the SIM a total of four times since March, none have arrived. I've had two separate chat conversations in the last week, where both representatives promised the SIM would arrive in 24 hours, but it did not. I am extremely dissatisfied with the service. I have told my bank to stop the direct debit until I receive the new SIM. It's been five weeks and four attempts, which I believe should be enough time to get a new SIM. I urgently need some contact numbers from my lost phone since I'm moving house, and the delay is causing me additional expenses. Please treat this matter as urgent.

My contract was scheduled to end on May 4, [redacted]. Despite arranging a switch to a cheaper sim-only plan at £10 per month, I discovered on May 23 that I was still being billed £22 as per my old plan. During a live chat on April 13, Athisya confirmed the plan change, assuring me my bill for May 23 would be £10. Upon receiving the bill for £22, I spent hours on live chat on May 20, only to find out the change hadn't been processed. Despite acknowledgment of the error, no one could rectify it, and I was left frustrated. I declined offers for a new contract and insisted on the agreed £10 plan. I seek clarity on who can correct my bill, without being redirected to live chat, as their solution is to push new plans. I hope for effective action rather than mere apologies from the customer service team.

I encountered an issue registering my Three sim online. It prompts that the sim is already registered. The Three number is [redacted]6, and the sim number is [redacted][redacted]38. I got this sim for my Jaguar F Pace to replace the previous one. When trying to log in with my phone number and resetting the password, it consistently displays, "The number and password you have entered do not match. Please enter it again." Despite multiple tries, I cannot move forward. I seek guidance on how to resolve this and successfully create a My Three account.

Since December [redacted], I have experienced issues with my mobile broadband router from Three. Despite receiving a new 5G sim card a month ago to supposedly improve speed, I still encounter slow loading times. Streaming on YouTube is limited to 144p due to inadequate speed, making viewing programs impossible without interruption. Considering the monthly cost, I believe I should be receiving faster service comparable to fiber broadband at a lower cost. I suspect someone near my home might be utilizing my connection, causing connectivity issues and lag when multiple devices are connected. Watching programs at 720p results in constant buffering, indicating a possible router malfunction.