The following are issues that customers reported to GetHuman about The IRS customer service, archive #20. It includes a selection of 20 issue(s) reported May 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently encountered an issue with GetHuman and unfortunately had a negative experience. Despite my initial enthusiasm for the concept, I found several shortcomings in their service:
- GetHuman claimed to assist with calls but was only useful for IRS personal returns.
- The information provided for contacting the IRS business line was inaccurate.
- Lack of communication channels and a feedback mechanism on GetHuman's platform.
- Challenges in reaching GetHuman's support team and receiving timely responses via email.
I appreciate the idea behind GetHuman but wish for better execution.
Regarding my original concern about Form [redacted]/[redacted] and contacting the IRS business line, the correct steps are as follows:
- Dial in, select language, then press option three for "other issues."
- Enter FEIN or SSN, followed by the appropriate selection.
- Based on the system's estimate, you may be placed on hold or advised to call back later.
Thank you, MrPete.
Reported by GetHuman3006304 on गुरूवार, ३० मई २०१९, रात ८:३९ बजे
My taxes were accepted on 2/25/19. I didn't receive my refund within 30 days, so I contacted the IRS. I was informed that my return was placed under review on April 1st, and the IRS had 60 days to request more information if needed. Now that the 60 days have passed without any updates, I called the IRS to file a claim, but was told it could also take 60 days for them to respond. The initial 60-day period was meant for the IRS to request information if necessary, but I haven't heard anything. As a single working mother facing the risk of losing my home, I urgently need to know why my refund is still under review and when I can expect to receive it. The lack of communication is causing undue stress, and I feel frustrated with the situation.
Reported by GetHuman-jodeemar on शुक्रवार, ३१ मई २०१९, दोपहर १२:४३ बजे
While working at Sakura Hibachi and Poke in Largo from October [redacted] to April [redacted], I discovered discrepancies in my pay. Taxes were being deducted without my knowledge or authorization, and my pay rate seemed inconsistent from what was initially agreed upon. I never completed a W-4 form, yet my W-2 and paystubs contained errors with inaccurate social security numbers and pay amounts. My attempts to address these issues with my Chinese manager have been unsuccessful, as he redirected me to their accountant who has been evasive and unhelpful. I am seeking advice on how to rectify this situation, recover my missing wages, and prevent this from happening to others in the future.
Reported by GetHuman3019854 on रविवार, २ जून २०१९, शाम ५:११ बजे
It appears that the post is quite lengthy and contains various legal claims and personal references. The content seems to express frustration and the writer's belief that they are being unjustly treated. They mention lawsuits, hate crimes, taxation, and other legal issues. The language is a bit fragmented and hard to follow due to run-on sentences and repetitive phrases. The writer also refers to specific individuals and locations.
Reported by GetHuman3021739 on रविवार, २ जून २०१९, रात ११:५५ बजे
It appears that my information has been compromised as I have paid my bills but never received my refund. Despite checking regularly, there has been no progress in resolving this issue for almost six months. Each time I contact the information line, I am unable to obtain any details. Although my refund was approved and sent according to the website, the bank is unable to provide any updates when I inquire about it.
Reported by GetHuman3025186 on सोमवार, ३ जून २०१९, दोपहर ४:०८ बजे
In need of protection from false accusations and unlawful actions, I, F.D., born on December 30, [redacted], am seeking justice for attempts to conceal criminal activities using government resources. Various federal laws and regulations have been exploited for personal gain, diverting substantial funds meant for diplomatic use. Actions taken by authorities have undermined due process and exploited taxpayers, enriching individuals at the expense of public welfare. Unlawful interferences extend even to international laws and personal assets, disregarding basic rights and principles enshrined in legal frameworks. The misuse of authority, including embezzlement and fraudulent practices, undermines the integrity of institutions and individual rights. Seeking to challenge these abuses legally, I have documented evidence and witness testimonies that expose the systemic corruption aimed at subverting justice for personal gain. As these matters unfold, it is crucial to address these violations promptly and effectively to uphold the principles of justice and accountability.
_ Note: The provided text was a complex and disjointed collection of legal terms and accusations written in a confusing manner. The rewrite aims to capture the essence of seeking justice and addressing alleged misconduct while presenting the information in a more coherent form._
Reported by GetHuman3025729 on सोमवार, ३ जून २०१९, शाम ५:०५ बजे
I recently received a notice about owing money from the first-time homebuyer credit that needs repayment. After contacting the IRS, I successfully made an online payment. However, I encountered issues while trying to set up payments for the remaining balance. Despite qualifying for a payment plan, the system indicated it couldn't proceed, advising me to call the IRS. Upon speaking with a representative, I was informed that they could assist in setting up the payment plan, but a fee of $[redacted].00 or $[redacted] would apply. I expressed my preference for an online setup to avoid extra charges but was met with an unhelpful response. I am awaiting a call from a manager within 24 hours, although today marked the payment due date.
Reported by GetHuman-jreps on सोमवार, ३ जून २०१९, रात ९:१० बजे
My name is Krista Small. I applied for my refund on the 6th of February and have been waiting since then. Every time I call, they request more time to process the refund. When I call back on the given date, they inform me it's still being processed. I've been waiting for [redacted] days now with no progress. During my last call, they said someone would contact me within 5 days, but I haven't received any communication yet. I have college fees to pay to graduate on the 24th of June, and I'm struggling with rent and food expenses as I'm currently not employed. I urgently need a response as this is my second time reaching out through this platform.
Reported by GetHuman3047005 on शुक्रवार, ७ जून २०१९, सुबह ४:२२ बजे
I need guidance on how to file taxes for the year [redacted] without mixing it up with last year's, and also for the years preceding it. I'm assisting a friend with filling out his paperwork since I'm studying to become a CPA, but I'm not certified yet. Is it acceptable for me to help him for free? I didn't receive the W-2s for [redacted] when I requested them along with the previous years, leading to delays. Will there be any penalties for this delay in filing? It wasn't our fault that we got them late, but we need to send them back by June 2nd. The [redacted] and [redacted] returns have been prepared electronically. I'm just unsure where to begin the process.
Reported by GetHuman3055517 on शनिवार, ८ जून २०१९, रात ८:५१ बजे
I am a resident of Estonia and not a US citizen. Last year, I redeemed some EE series Bonds from [redacted]. To process the application, I had to submit the W8BEN form. I am a co-owner of the Bonds, where the owner's name is stated, followed by "OR," and then my name. I received form [redacted]-S from the Treasury. I have read that as a co-owner, I may not be responsible for taxes, but since I received the [redacted]-S, I want to make sure. If I need to pay tax on the interest, what percentage would apply? Should I calculate it myself? I am aware of the Tax Treaty between Estonia and the US. Which form should I complete, and how can I get step-by-step guidance? This is my first time dealing with this. Thank you for your assistance.
Reported by GetHuman-annetyrn on सोमवार, १० जून २०१९, सुबह ९:०८ बजे
I received a CP301 activation code by mail, but my previous password was missing a numeric character. However, it was accepted at first. I changed my password after receiving the activation code, but when I tried to use the code, it didn't work. It seems like the activation code may not match the one they have on record, even though the original one had issues. Should I include the dash when entering the activation code? I made multiple attempts to log in and am now locked out for 24 hours. Tomorrow, I'll likely face the same issue. Do I need to request another postal activation code to go with my new password? This situation has been incredibly frustrating. Thank you.
Reported by GetHuman-karenpd on बुधवार, १२ जून २०१९, रात १०:०६ बजे
I am writing to address a situation involving my refund that my husband, who is currently out of status and estranged, contacted the IRS without my knowledge. He also accessed transcripts for my family members without consent to pressure a cosigner for an affidavit of support. My name is Monica Lechuga-Rivas, and I reside at [redacted] Tate Drive, Reno, NV [redacted] (previously at [redacted] Grand Canyon Blvd, Reno, NV [redacted]). While I was in Illinois caring for my ill aunt, my husband mentioned I received two letters from the IRS but refused to share their contents, opening my mail without permission. If you have any questions or need further information, please reach out to me at your earliest convenience. Thank you.
Reported by GetHuman3080071 on गुरूवार, १३ जून २०१९, दोपहर १२:४७ बजे
Hello, my name is Zella Richmond, with a birthday of October 21, [redacted]. I need help because I have been hacked by someone named Harriet Blondenia Penny. She filed my taxes, claimed my kids, and took their birth certificates from my home. She also applied for government grants using my information and possibly claimed grants for abused or abandoned children. I saw she received $1,[redacted] recently through direct deposit. She has set up accounts in my name, uploaded my photos and IDs to online banking apps, and copied my kids' and my Social Security numbers. She used my old lease to get grant money and even used my daughter's Army photo on a fake degree online. She has affected my Gmail accounts and even switched my government phone to Sprint. My bank account is suspended due to unpaid accounts opened by her. I urgently need help. Please contact me via mail at [redacted] Truman Ave Apt 282Kk, Pensacola, FL [redacted]. Kindly pass this information to the State and Federal authorities and relevant grant agencies. Thank you.
Reported by GetHuman3082978 on गुरूवार, १३ जून २०१९, रात ८:४४ बजे
I have sent multiple letters to the IRS Fraud Department in Fresno, CA, regarding a homeless veteran scam in the area. They have been more helpful than the VA. Recently, I sent another letter to the IRS concerning additional individuals involved in the scam. I made sure to mail it from a different county due to my suspicions about postal employees' involvement. I suspect my letters may have been tampered with by the post office in Dardanelle, AR, as I also sent a similar one to the VA OIG at the same time. I doubt they reached Fresno or Washington DC promptly. If my letter does reach the Fresno office, I kindly request that it be checked for tampering. The VA has been unresponsive to my complaints, which is why I turn to Fresno for assistance.
Reported by GetHuman3101069 on सोमवार, १७ जून २०१९, दोपहर ४:२४ बजे
I have a crucial inquiry related to my [redacted] tax return. This is time-sensitive as it is required for my daughter's financial aid application at Boston College, and there seems to be a discrepancy in the refund amount compared to last year. The submitted return indicates that I owed $6,[redacted] in taxes, consequently expecting a refund of $2,[redacted].
Upon reviewing the official tax transcript, the "Tentative Tax per Computer" matches the submitted return, but it then shows an increase to $7,[redacted] for "Income Tax After Credits per Computer" without any explanation for the adjustment.
I've attempted contacting the IRS but could not progress due to the prompts being for [redacted]. Additionally, I am unable to speak with anyone directly. If someone could kindly respond and reach out to me at [redacted], it would be greatly appreciated. My daughter is reliant on this information for her financial aid at Boston College, and I have kept them informed, but this issue needs resolution to ensure she can receive aid and complete her senior year. My tax accountant is also unable to clarify this discrepancy.
Reported by GetHuman3102815 on सोमवार, १७ जून २०१९, रात ८:१५ बजे
I would like to ensure I make the correct payment for my taxes, but I am struggling due to my limited understanding of English. When I requested to pay my taxes monthly last year, I was told I owe a significant amount from the past, and I am unsure about the exact sum. I have had periods of unemployment which further complicates things.
I am currently working for Uber, and they deduct 25% of my earnings every week to cover the debt. However, with the high cost of living and numerous bills, I am finding it hard to make ends meet. I am feeling overwhelmed and sleep-deprived due to this situation.
I am seeking guidance on the steps I should take to resolve this issue and set up a monthly tax payment plan. I would appreciate any advice on where to seek help. Thank you for your assistance.
Reported by GetHuman3107590 on मंगलवार, १८ जून २०१९, दोपहर ४:२६ बजे
Hello, on 6/18/[redacted], there was a legal case involving F. vs Y., associated with a motorbike club. I have evidence like receipts related to an insurance claim. A federal criminal charge was mentioned related to my case, implying I was wrongly accused. I was kept from presenting my side in court multiple times, and it seems unfair. There are details of a person named J. involved in the situation who might have used false details and caused financial harm. It appears that certain criminal activities were linked to a specific address and criminal group. There are mentions of large sums of money and illegal activities. The post implies a complicated legal situation with references to various locations and legal actions taken over several years.
Reported by GetHuman3115784 on बुधवार, १९ जून २०१९, रात ९:५३ बजे
I used TurboTax to file my taxes in February, and they were accepted. However, I received a letter 8 weeks later asking me to verify my identity. I went to the IRS building in Philadelphia, but without my lease, they couldn't verify me. I had to go to Lancaster the next day, on April 4, [redacted], where they verified my identity. Three weeks later, I received a notice in the mail stating that they have my refund but are holding it with no explanation. After calling, they mentioned they needed to verify my self-employment which I hadn't filled out correctly. I corrected the forms on TurboTax and sent them in 3 weeks ago. While they received it, there has been no progress. The delay is putting my housing situation at risk, and I urgently need my refund by Friday to avoid being kicked out. I attempted to seek help from Mr. F. at the IRS advocate office, but he was unhelpful and rude, asking me to call back in 3 weeks. I am now looking for someone to assist me with my taxes due to the difficulties I have faced.
Reported by GetHuman1909353 on गुरूवार, २० जून २०१९, रात ३:११ बजे
I have received a refund check for $50.27 addressed to Jennifer M and Robert C Bishop. However, since my divorce in [redacted], I have reverted to my maiden name, Jennifer Mansell, and have no contact with Robert Bishop. Despite reaching out to customer service several times over the years, the checks continue to be issued incorrectly. Now, having relocated to Ohio, I face the same issue. With no means of contacting Robert Bishop, who might not even be alive, I am unable to cash these checks. It seems the IRS keeps sending checks that I cannot process. I would appreciate some guidance to resolve this ongoing matter and prevent future checks intended for Jennifer M & Robert C Bishop.
Reported by GetHuman-jmansell on गुरूवार, २० जून २०१९, शाम ५:४० बजे
I have been separated from my husband for a year as of last May. He filed our [redacted] taxes with the IRS over the phone, but we never got a copy of the tax forms. I need the [redacted] tax forms to complete my FAFSA for college, which starts today. Due to being a stroke patient, I've had trouble retrieving the forms online using my email. I have my Form SSA1099 and his two W-2 forms. My contact information has changed, and my details are as follows:
- Tommy S. Stoner, SS#[redacted]-43-[redacted]
- Michelle L. Powell Stoner, SS#[redacted]-04-[redacted]
New phone number: +[redacted]7
New Email: [redacted]
My FSA ID is complete. Should I expect a follow-up call?
Reported by GetHuman3137920 on सोमवार, २४ जून २०१९, दोपहर २:११ बजे