The Boston Globe Customer Service Issues

Good evening, I'm Annie Paye, a former Worcester resident who relocated to Fargo, North Dakota in May [redacted] to escape my abusive child's father. Despite seeking refuge, he has followed me and is now harassing me, even attempting to harm me. Despite numerous calls to the police in both Fargo and Worcester, no action has been taken. I have also reached out regarding a past incident involving Lawrence Saydee and the unsolved death of his brother, George Saydee in [redacted]. I possess evidence, including screenshots, but feel hopeless and in urgent need of assistance. I just want to ensure the safety of my daughter and me. Thank you for listening.

Hello, I am seeking guidance regarding a matter. Today, my aunt, C. J., who was the principal of a landscape architect firm, passed away. She has been featured in articles by The Globe previously, and I am interested if they would consider updating their coverage. Thank you, A. J. E. from Boothbay, Maine

Hello, I reside in a condo at 45 Church Street in Boston, Bay Village [redacted]. We have two subscribers, Wright and Smith Brackett, who receive Sunday delivery. Unfortunately, we often only receive one Sunday paper. I have attempted to reach out via phone to resolve this, but your customer service line repeatedly disconnects me while waiting for a representative. Please contact me, David Wright, at [redacted] to confirm your records. Your customer service process needs improvement.

I recently discovered that my bank has been charging me $27.50 monthly for the Globe subscription. I believe this is for the online Globe as I do not receive a physical newspaper. I would not have knowingly signed up for this due to affordability reasons, even though I enjoy reading the Globe. It is possible that there was an error. I am looking to possibly receive a refund, specifically for the last payment made on January 25th, [redacted]. Additionally, I am curious if there are more cost-effective ways to access the Globe online. Thank you.

Subject: Request for Boston Globe to Use People First Language Dear Boston Globe, As a devoted physical therapist from Massachusetts and a loyal subscriber to your publication for many years, I urge you to adopt People First Language in your reporting. The American with Disabilities Act, established in [redacted], emphasizes the importance of using language that puts individuals before their conditions. I have reached out to you in the past regarding this matter but have seen little change. During the current pandemic, the continuous use of terms like "COVID patient" rather than "patient with COVID" is particularly concerning. It is crucial to respect individuals by not reducing them to their illnesses. Please refer to the provided chart by the US Government Office of Disability Rights for guidance on appropriate language. I believe that by embracing People First Language, the Boston Globe can set a positive example for other media outlets and promote inclusivity and sensitivity toward individuals with disabilities and illnesses. I appreciate your attention to this matter. Sincerely, Dr. J. Drevins

I didn’t contact The Boston Globe and I’m not sure why I received this email. Thank you for reaching out to The Boston Globe. We have received your message and our Customer Service Team is currently reviewing it. Your ticket number is [redacted]. Please be advised that for any service issues or vacation stops, we recommend contacting our Customer Service Number at 1-[redacted] or utilizing our website at www.bostonglobe.com/bgcs. You may also manage these requests via the automated attendant without the need to speak with a representative. If you are reaching out to cancel your subscription, in accordance with our Terms of Purchase Agreement, cancellation requests must be made by speaking with a Customer Service Representative. Kindly call 1-[redacted]-MY-GLOBE ([redacted]).

I have been a loyal subscriber of the Globe for 50 years. Recently, I subscribed to the online Globe for 4 weeks in late August and September. Due to being away until late September because of COVID-19, I had paused my physical Globe delivery. However, I have just realized that I have been charged continuously from September to May for the online service without my consent. The Globe customer service confirmed today that I initially signed up for 4 weeks at $0.99 per week in late August [redacted]. I was never informed that the service would automatically renew each month at $27.92 unless I called to cancel. I urge the Globe to cease this unethical practice of silently renewing subscriptions and request a refund of 7 months totaling $[redacted].04.

I contacted The Globe yesterday regarding the non-delivery of our paper, only to be informed that our subscription was canceled due to non-payment. Despite facing challenges during the pandemic with inconsistent mail delivery, we always relied on The Globe being at our doorstep. After examining my paid bills, I discovered missing invoices for April and May. It is now July, and before settling the bill, I am seeking clarification on why our account was halted without any prior notification. My husband, a veteran battling cancer and dementia, eagerly anticipates reading the paper each morning, particularly on Sundays. As his caregiver, I was disheartened this morning when the paper did not arrive. With a pristine payment history spanning over 40 years of subscription, we expect better treatment from a company we have never had issues with. Your prompt response is appreciated.

Dear Customer Service, Twice in the past week and a half, our newspaper delivery has been severely delayed. On the 20th, the paper arrived after 11:00 a.m. due to the carrier's reported "massive" headache. Today, by after 2:00 p.m., we have yet to receive our paper as the carrier cited an automotive issue. Despite ongoing delivery problems, we had been informing your office directly until the carrier requested we notify him instead. As there always seems to be an excuse and little improvement, we are reaching out to you now. If the "morning paper" doesn't arrive in the morning, maintaining our subscription seems pointless. While we understand the challenges of employing carriers, this situation suggests either an excessive route or unreliable service from this carrier. Since today's paper is still missing, we kindly request our account be credited for the inconvenience. Thank you, Dennis & Donna G. [redacted] Alpine Drive Amherst

Hello, my name is John D. from Hingham. I have been a loyal subscriber to the Globe since [redacted]. Unfortunately, our delivery person no longer services our area, resulting in inconsistent delivery times between 10 am and 2 pm, or sometimes no delivery at all. Despite attempting to contact customer service for the past two weeks, my concerns remain unaddressed. As a result, I am considering cancelling my subscription and relying on the Sunday Times online for news during the week. It is disappointing that during a time when the Globe is known for customer service in Boston, I am unable to find assistance for my delivery issues. Any help would be greatly appreciated by me and my fellow subscribers in Hingham. You can reach me at [redacted] or by email at JTD61050@AOL. Thank you.

I receive the Sunday Globe, but our regular delivery person has changed, leading to inconsistent delivery times. Despite contacting Customer Service weekly, the paper still arrives late, around 8:30 am or later. This disrupts my Sunday routine as I prefer an earlier delivery. I realize there may be staffing challenges, but it would be helpful if The Globe provided updates on the situation instead of me always reporting the late delivery. I wonder if a new delivery person is being trained or if this will persist until a replacement is found. Will the delivery time eventually improve, or should I cancel my subscription due to ongoing delays?

Subject: Delivery Preference for Boston Sunday Globe at 23 Selwyn Road, Newton, MA Throughout the years of receiving the Boston Sunday Globe, we have always requested for it to be placed directly in front of our garage for various reasons. Historically, our previous delivery person, Joao Morais, honored this request, and we found his service commendable. Recently, the paper has been consistently left at the bottom of our driveway. We kindly ask the new delivery individual to resume placing the paper in front of the garage as before. This can be easily achieved by pulling into the driveway and tossing the paper toward the garage door, ensuring it lands within close proximity. Thank you for your attention to this matter. I have attempted to contact customer service to discuss this concern directly, but have been unable to reach a representative, which has proven quite frustrating. S.G.

Please cancel this subscription immediately. I request a refund for all the months you charged me. I don't appreciate the constant calls asking for more money. This situation is unacceptable, and I want it resolved. Cease taking unauthorized payments and halt all fraudulent activities associated with my name. I will not tolerate this behavior and will report it to the proper authorities if necessary. Refrain from contacting me via email. I did not sign up for this subscription, so please cancel it promptly. Take responsibility for your actions. Stop this fraudulent behavior and do not use my financial information without consent. Your actions are illegal, and you must be accountable for your wrongdoing. Cease all communication immediately.

I cancelled my subscription to The Globe in September [redacted], and the paper delivery stopped. Despite this, payments continued to be deducted from my credit card in October, November, and December. I contacted customer service on December 21, [redacted], and was assured they would investigate. Since that call, no further payments were taken, but I have not received refunds for the previous months. I believe I am entitled to a refund for those months as the account was closed with no service provided. I'd appreciate any assistance in resolving this issue. Thank you. - Douglas M.

I am reaching out regarding my elderly sister's Sunday Globe subscription issue. Despite reordering in late December and making payment, she has not received the paper in almost a year. I have attempted to contact The Globe, but with no success. Her name is M.P., residing at 48 Mass Ave, Dedham, MA. She does not have internet or other communication methods. I, A.P., am also a Globe subscriber without any delivery issues. Please assist with resolving this matter. Contact: [redacted] or [redacted].

Today is Sunday, March 6th. I expected to receive my Globe newspaper, but unfortunately, it was not delivered. Seeing my neighbor across the street with the paper made me frustrated. I have had multiple delivery issues in the past months, with numerous missed deliveries and incomplete papers. The option of receiving a paper the next day does not satisfy me, especially considering I still need to pay the full monthly subscription fee. I believe there should be a deduction for missed deliveries reflected in my bill. As a loyal customer, I am disappointed and considering canceling my subscription. While I appreciate digital access, I prefer the physical paper and expect reliable delivery.

I have contacted the newspaper multiple times to cancel delivery but continue to receive it after not paying for months. I believe this issue reflects poorly on the Boston Globe's management. I am considering involving local news outlets if the problem persists. I am reaching out for assistance in ensuring the deliveries stop. Thank you for your attention to this matter. - Subscriber E. M., 57 Myrtle Ave, Wakefield, MA [redacted]. Note the provided phone number is no longer in use for the account associated. Your prompt cooperation is appreciated.

To: Subscription and Customer Service, Boston Globe I am reaching out to address ongoing issues with my print subscription before taking further action. I have been a subscriber for over 20 years and reside in Chatham, Cape Cod. Our delivery service stopped since March 25, [redacted], after the Globe decided to cut payment for Saturday deliveries. Despite reporting the missed papers and contacting customer service multiple times, there has been no resolution. I am disappointed by the lack of response and consideration for long-time subscribers. I urge you to contact me via email at [redacted] or on my cell phone at 1-[redacted] to address this issue promptly. If not resolved by April 15, I will have no choice but to cancel and share my experience publicly. I have also sent this message via email and mail to ensure it reaches you. Sincerely, Stewart Tepper 23 Forest Beach Rd EXT South Chatham, MA [redacted] Phone on account: [redacted] (use cell phone above for communication) Account number: [redacted]

To the Customer Service Team, I am a 68-year-old resident of Quincy who has faithfully supported and read the Boston Globe since I was 18 years old. Regrettably, today marks the day of my final purchase of the Boston Globe. I have noticed a significant decline in the paper's availability and content lately. The paper used to be delivered by 5 am, but now it's delayed until 7 am without the usual supplements. Over the past six months, there has been a noticeable reduction in the number of coupons, Globe Magazine, Parade Magazine, and news articles. Having experience in the printing industry from [redacted] to [redacted], I understand the production costs, but it appears that quality content is no longer a priority for you. I am disappointed that the newspaper now only seems to reflect the opinions of the majority, neglecting to address the daily struggles of the working class. It seems that your focus is on appeasing a complaining audience rather than providing diverse and meaningful content. It is disheartening to witness the decline of a once great newspaper into a mere shadow of its former self. For these reasons, after 51 years of loyalty, I have made the decision to part ways with the Boston Globe. You are no longer deserving of my time or money. Best regards, S.H. 13 Elcott Rd. Quincy, MA

I am currently being held involuntarily at Pocasset Mental Health facility solely because of my unique approach to health care. I specialize in propriosynesthetics, an innovative diagnostic and treatment technique that has the potential to revolutionize mental health care. Despite using this location as my workspace and home, a recent unjust decision has led to my confinement for a period of 6 months. Time is of the essence for me to further develop my method, but the lengthy appeals process could delay this for 3-4 weeks. I implore you to consider the injustice of my situation and advocate for individuals like myself who are unable to advocate for themselves. While I remain dedicated to my work, I require freedom beyond these confines to truly make progress. I welcome a discussion on this matter. Warm regards, Dr. T.