Tesla Motors Customer Service Issues

I have been testing the driving range for three years but have not been able to achieve the suggested driving range. I sought support from Tesla service and contacted technical support. They tested the battery and confirmed it's in good condition. However, when I reached out to the US technical support, they found the battery capacity was below expectations. Tesla Toronto informed me that the battery is fine, and I should just enjoy the SUV. On a recent trip of 198km, I used 80% of the battery, charging it to 94% in the morning. My average consumption ranged from [redacted] to [redacted] Wh/km. It's been challenging to discuss the battery issue with them as they appear defensive. Despite spending over $[redacted],[redacted], I am disappointed that I cannot reach at least 360km on a full charge.

Dear Tesla Support Team, I placed a reservation for a Tesla three years ago by paying $[redacted]. In the meantime, I purchased another vehicle while waiting for my Tesla. Six months ago, I reached out to your office and was directed to cancel my order online. I promptly followed this guidance and requested a refund, but unfortunately, I have not received any further communication regarding this matter. This is my second attempt to contact you regarding the refund of my $[redacted] deposit. I would appreciate it if you could provide me with an update on the status of my refund. Thank you, M. Sambandham

I placed an order for a TESLA Model 3 Long Range in white with white interior on January 14, [redacted], and paid in full. After settling the balance on February 26, I provided proof of insurance. Despite multiple promised delivery dates, I have yet to receive my vehicle. I was given a new possible delivery date of March 21, which did not materialize. I have incurred expenses due to the delay and feel frustrated seeing others receive their cars sooner. I need clear information on the status of my order and a firm delivery date to avoid further issues. I seek transparency regarding the delay and a concrete timeline for delivery. Thank you for addressing my concerns promptly to prevent further escalation.

I bought 2 charging packages along with my Model 3 but there was no indication of any conflict between them. It has now become apparent that one of the packages restricts the use of the other. This issue was not disclosed during the purchasing process, contract signing, briefing, or by any salesperson. I expect Tesla to address this discrepancy and honor the sale of my Model 3 without any conflicts in the charging packages. According to Tesla's 6-month policy, the [redacted] mile charging feature should remain active for 6 months after the two-year charging package expires. Alternatively, extending the two-year package for an additional 6 months would be acceptable, especially considering the limited use of my car due to the pandemic. I urge Tesla to rectify this situation promptly.

I feel misled by Tesla's website. We bought a Model Y based on the advertised information, specifically the feature where the vehicle comes to you in a parking lot as part of the autopilot package. However, we later discovered that this feature actually costs an additional $8,[redacted] and is not included with autopilot as implied.

I have had ongoing issues with pigeons nesting under my Solar City-installed solar panels. I first contacted Tesla Customer Support on July 7, [redacted], and again on July 21, [redacted], but received no response. On 9/29/20, Andrew assured me that an out-of-area vendor would reach out to address the problem. ACH Services, through vendor Efrin, inspected the panels on Oct 1st and found they were installed too close to the edge for mesh grating. Efrin sent pictures to Tesla for further review. It has been a week without any updates, and I am eager for a resolution to be provided soon, knowing that Tesla has likely encountered similar situations in the past due to their acquisition of Solar City.

I would like to address an important matter regarding potential business opportunities with Tesla in India. With the news of Tesla's potential arrival in India in [redacted], there is a significant market opportunity awaiting both India and Tesla. In preparation for this, it is crucial to ensure that Tesla's vehicle essentials and accessories are available in India prior to the launch of its vehicles intended for the Indian market. Our team of three individuals currently pursuing bachelor's degrees is keen on collaborating with Tesla to distribute their products in India. We believe that partnering with us holds several advantages: 1) Being a relatively new entity, we offer ample room for negotiations with the company. 2) Our primary goal is to enhance the electric vehicle sector in India by working with the world's leading electric vehicle manufacturer. Our focus is on providing value rather than maximizing profits. 3) We aim to make Tesla's products accessible in India at competitive prices, maintaining a modest profit margin. 4) We have conducted surveys and collected extensive data on the electric vehicle market, its growing consumer base, and potential investors. 5) Starting our careers, we are committed to working diligently and efficiently, leveraging every learning opportunity along the way.

I am feeling extremely frustrated. I need to add a car to my Tesla app. Despite spending a significant amount of time preparing and uploading the required documents onto my computer, the upload failed on the Tesla website. I attempted to call for assistance multiple times but found it to be unhelpful. I own a Signature Model S P85, which was the first one delivered in Canada, and a Tesla Model X Signature, which I'm struggling to add to my app. I also have multiple Model S's, a Model 3, a Model Y, a Cybertruck on order, and even a Tesla Roadster. I have supported Tesla by purchasing numerous vehicles over the years. Please provide me with a contact person to aid in adding my Model X to the app before I become frustrated beyond reason. You can reach me at [redacted]. I am MIke P., the President of Perovich Holdings Inc., the owner of all these Tesla vehicles. My preferred method of contact is a phone call, though you can also reach me at [redacted]

On November 11th, I spent a considerable amount of time speaking with a representative to update my email address. I was informed that the change would take 72 hours to process. Yesterday, when I attempted to log in, neither my new nor old email address, which is no longer active, was recognized. Assuming the issue might be related to my password, I tried to reset it. Unfortunately, when I entered my new email address, it was not acknowledged, preventing me from successfully logging in.

I just updated the password for my home network that I used to connect to my Tesla and Wall Connector. The password change went smoothly on my Tesla, but I'm having trouble accessing the Wall Connector network. When I try to join "TeslaWallConnector_1D7720," my Wall Connector network, I get an error saying "Unable to join the network." I still have the original WPA2 password. Do I need to access the Wall Connector network separately to update it with the new password, or did the Tesla password update take care of it?

I received an email confirming a purchase of a self-driving app, which I did not authorize or desire. The email stated it would take hours to install and was sent on Dec 29 at 7:17 pm. After discovering it around 12:00 pm on Dec 30, I contacted Tesla immediately. They claimed the system couldn't be removed once installed for 48 hours, which I dispute. My credit card was charged $10,[redacted] two weeks prior to installation. I strongly believe the system should be removable, even within the 48-hour window. Living in Puerto Rico with poor road conditions, this system is not suitable for me. I demand a full refund and the system to be removed promptly. As a Tesla shareholder, I am disappointed in the handling of this situation and the billing policy. If Elon Musk can launch a spaceship, surely the software can be removed. I expect a swift resolution.

Today, on December 30th, I received an email confirming a successful purchase of a self-driving app, despite having no prior knowledge of it. The email, sent on December 29th at 7:17 pm, mentioned it would take hours to install. Confused, I contacted Tesla immediately. They stated that once installed for over 48 hours, the system becomes permanent, which goes against what I believe. My credit card was charged $10,[redacted] two weeks before the installation, causing further distress as I was unable to prevent it. This transaction feels fraudulent. Living in Puerto Rico with problematic roads prone to accidents, using this system seems unwise. I demand the system be removed and a full refund issued promptly. As a disappointed Tesla customer and shareholder, the handling of this situation is concerning. Elon Musk ought to address this promptly. Your urgent confirmation and response are required.

Recently, on December 30th, I was surprised to receive an email confirming the purchase of a self-driving app for my car. The email, dated December 29th at 7:17 pm, stated that the app would take a few hours to install. I was unaware of this purchase and had no intention of buying the app. I contacted Tesla immediately, and they informed me that the system cannot be removed once installed for over 48 hours, which I believe is incorrect. My credit card was charged $10,[redacted] two weeks prior to the installation, without my knowledge. I strongly believe this is a fraudulent transaction and demand a full refund. Living in Puerto Rico with poor road conditions, using a self-driving system is risky. I have always been a satisfied Tesla customer and stockholder, but I am extremely disappointed with how this situation has been handled. I request the immediate removal of the system and a complete refund. Elon Musk's company should be able to uninstall the software despite their current policy. I am eagerly awaiting your response.

On December 30, [redacted], I received an email confirming a purchase I was unaware of - a complete self-driving app. The email was sent on December 29 at 7:17 PM, and by the time I read it yesterday at noon, I was shocked. Upon checking, I realized the app had begun installation without my consent. After contacting Tesla and engaging in a chat, I learned that the system, once installed for 48 hours, becomes a permanent part of the car. I was also billed $10,[redacted] on my credit card, two weeks prior to the installation, which is concerning. I do not believe the app cannot be removed after such a short time since it has not even been 24 hours yet. Living in Puerto Rico with its poor road conditions, I do not find the self-driving feature suitable. As a Tesla investor and owner, I am deeply disappointed and demand the immediate removal of the system and a full refund. Tesla's handling of this unauthorized transaction has been unsatisfactory. I urge swift action and a response to rectify this situation promptly.

On January 1, [redacted], I was in a traffic incident involving my Tesla Model 3. The car was not on autopilot mode when a vehicle blocked the fast lanes on the freeway as I was approaching a curve. The car took control, causing it to brake and swerve, resulting in it hitting the dividing wall and lane dividers, causing significant damage to the wheels and undercarriage. I had no control over the vehicle's actions as it reacted the way it was designed to. Unfortunately, my insurance company is unaware of how Teslas function in such situations, and they are holding me responsible for the accident. How can I demonstrate to them that the vehicle operated correctly, and the accident was not my fault?

I received my vehicle on December 29th without seeing it beforehand due to contactless delivery. Upon inspection, I noticed paint problems with peeling and dullness in the clear coat within a week. The car, labeled as new with a full warranty and no disclosed damages or accidents, was actually an inventory vehicle with [redacted] miles on it. Despite being sold to me as new, the Tesla service center is denying coverage for the paint issues, claiming it's a used vehicle not covered under warranty. This contradicts what I was told at the time of purchase and what is stated in the warranty booklet. I seek assistance in resolving these paint problems as the vehicle was sold to me as new, and I was assured that the full new vehicle warranty would apply. Please reach out to me via email or at [redacted].

Stranded for the last four hours due to Tesla navigation leading to non-existent charging stations. The battery drained while parked at our vacation home. Didn't realize it would deplete significantly without driving. No charging stations in Gatlinburg resulted in not reaching Knoxville due to incorrect directions. Previous love for Tesla now questioned. Contacted Tesla service via the app, but faced a tow cost of over $[redacted]. Ultimately, had to call Triple A and wait for a tow truck for two hours to reach a supercharger. Waited for a charge and then drove back to the cabin, a forty-five-minute drive from the closest charging station. Almost six hours of vacation time lost due to this unfortunate situation.

Last October, my solar system ceased storing energy, and a service representative visited, promising to return in February for repairs. Recently, I filed a complaint as there was no follow-up or appointment scheduled. Now in March, despite an assurance of contact within three days, there has been no communication. This situation is disappointing. Previously, Solar City's customer service was exceptional. I currently feel frustrated and misled. If this issue is not promptly resolved or addressed by a staff member, I intend to stop payments and request the removal of the panels. I consider this a breach of our agreement. At present, your customer service rating from me would be an F.

It's frustrating how difficult it is to reach a human at Tesla for anything beyond sales and marketing. Despite having a parts order for repairs on my Model 3, I can't find any information on my account. The app and website provide no way to contact a human, and the phone number listed on GetHuman just disconnects. It's a dead end trying to navigate the automated system, leading me back to the app or website with no resolution. Even the support email response time is slow. I simply need an update on my parts order but seem to be stuck in a loop with no real way to get assistance.

Recently, the Tesla service center in Plano, TX replaced my windshield. Unfortunately, during the process, damage occurred to the frunk area near the windshield, leaving tool marks and chipped paint. My vehicle is only 30 days old, and I am distressed by this situation. After notifying my service advisor, Jonathan, through the service app during my appointment, he assured me that a manager would contact me. However, it has been a week, and I am yet to receive a phone call. My experience with Tesla's customer service has been disappointing since I purchased the vehicle in January. Despite numerous promises of return calls, I have only had one callback. I am seeking resolution but struggle to secure a suitable appointment time. I am dismayed by the lack of communication and would appreciate assistance in addressing this issue promptly.