Tesla Motors Customer Service Issues

My car initially had a defective back-up camera at the time of purchase. After multiple attempts at repair, the issue persists. It has been back to the service center several times, each time seemingly fixed but breaking again once I arrive home. Now, additional problems with sensors and the brake hold functionality have surfaced. Despite being scheduled for a fourth repair, my confidence in the car's safety is dwindling, and my concerns are not being addressed seriously. Considering utilizing the lemon law due to ongoing malfunctions, possibly related to a faulty computer system. I am frustrated as my car is in for service more than I can drive and enjoy it. Additionally, I missed out on 2,[redacted] free charging miles due to rescheduled maintenance. Documentation is in progress, seeking assistance and cooperation from the manufacturer to resolve these recurring issues. Appreciate any help to restore faith in the vehicle.

Recently, I've been considering purchasing a Tesla Model 3. I had a conversation with a salesperson named Rob Estifanos who clarified some of my inquiries, particularly regarding the deadline for a $1,[redacted] increase on the self-driving feature, which he stated was to be by midnight on 11/1. After confirming with Rob last night that I could order the vehicle the next day without the price hike on midnight 10/31, I decided to verify online before going to sleep. I checked Elon Musk's tweet from 10/29, which mentioned that the Full Self-Driving option was due to increase by $[redacted] at midnight on Nov 1 for eligible regions. Believing that the increase would take effect on 11/1, I planned to proceed with the $[redacted] auto drive option. However, upon trying to place an order today, I found the price to be $[redacted]. I am prepared to make the purchase today if the self-driving feature is available at $[redacted], based on Elon Musk's announcement.

Hello, I am eager to receive updates on the unveiling of the Tesla Ute (pickup) expected in November. This vehicle seems like a significant addition to Tesla's lineup. I am considering placing a deposit for the Ute due to its anticipated quality. I understand our region may have to wait until later due to our size, but I am excited nonetheless. On a lighter note, could Elon Musk surprise us by having Jacinda Ardern's husband, Clark Gayford, as an early Ute recipient? His passion for the outdoors, especially fishing, could make him a great Tesla ambassador. Looking forward to any hints or updates. Thank you, Gordon P.

I recently had my Model X serviced in Toronto, where they did a test drive the night before. However, soon after I picked up the vehicle and drove only 10km, I noticed a tire leak. Despite visiting a nearby cafe for air, I had to stop three more times in the next 180km to fill the tire. Upon reaching home, I discovered the rim was damaged. I reached out to the service center in Belleville to inquire about purchasing a new rim, but received no response. I am also concerned about my driving range, as I have been averaging 230Wh/km and cannot achieve more than a 320km range. Despite confirming my battery's condition, I believe it may not be the full 90kW capacity. Online sources indicate a range of 380km to 440km. I would appreciate any assistance, as I need to make a 387km trip to Tesla Toronto.

I'm reaching out on behalf of a dear friend, Tom S., who is battling Stage 4 lung cancer. Despite his health struggles, he expressed a strong desire to attend the upcoming "Electric Truck" unveiling in Palo Alto this November. Unfortunately, he will be in Las Vegas visiting family from November 15-28. Is there a possibility of securing a spot for him at your event around November 21? Your assistance in making this possible would mean the world to him. Thank you for your understanding and consideration. Steve P. from Atlanta, Georgia.

Hello, my name is Peter Cermak. I recently had service done in Toronto, Canada, and shortly after leaving, I experienced tire pressure issues. When I contacted the service center, they asked me to return to have it checked. After a 180km trip home, I discovered a crack in the rim, which I replaced with a used one from eBay for $[redacted]. Concerned about driving safety, I am frustrated that my Tesla only achieves a driving range of around 300km on a full charge, despite technical support attributing it to my driving habits rather than acknowledging the battery size as the issue. I have meticulously tracked my energy usage over 15,000km and have been unable to resolve the discrepancy between the advertised range of 420km and my actual range. I seek assistance in addressing this driving range problem to fully enjoy my Tesla's performance and the electric vehicle concept. I appreciate your attention to this matter. Peter Cermak

I used to work at Tesla via Nelson Staffing and had to take sick leave due to poor air quality from fires. About eight months ago, I left Tesla, went back to being an electrician, and am now working towards becoming a Journeyman Electrician. I recently spoke with Alla Whitehead, a Senior Recruiter at your company who scheduled an interview for me. However, she later informed me via email that I cannot be rehired at Tesla without providing a reason. I am confused about this as I applied for two different positions with Tesla – the first was a temp role as a Production Associate where I did well but had to leave due to illness. The second position was for an Electrician Apprentice, for which I also submitted my resume via Indeed. I have a history of working at Tesla through different staffing agencies and would like to understand why I am ineligible for rehire, especially since I applied for a different role than before. I am eager to resolve this and appreciate a prompt response. You can reach me at [redacted].

I returned the product mentioned below using RMA-[redacted]. I was notified on 10-25-19 that a refund of $[redacted].50 would be processed in 3-5 business days. Despite emailing on 11-2, 11-7, and 11-12 as the refund had not been received, it was not until 11-14 that I received an email apologizing and ensuring the refund would be processed within 3-5 business days. However, it has now been 30 days since the return and I have yet to receive the refund. Please expedite the refund process as I have spent a significant amount of time following up on this matter.

I purchased a Model X two months ago and require service. My car reservation number is RN[redacted]85. I am having difficulty getting in touch with anyone regarding the issues I am experiencing. I have an upcoming service appointment on Dec 5th in Kearny Mesa for one problem. I reside [redacted] miles away from the closest service center in Yuma AZ Foothills and was informed that a service person could potentially come to me for repairs. I am uncertain if I will be provided with a loaner car if I need to drive to a service center. Additionally, I may need more than one day to arrange a return trip once my car is fixed. I have listed various issues that need attention, as well as concerns regarding auto steering and AutoPilot functionality on highways. Any insight would be appreciated.

Dear Sir/Madam, In September, I emailed Tesla about a situation where I discussed a quote with Lead Tesla Advisor, Victoria Schmitt, only for it to be denied a week later when I was prepared to place the order for the car. I reported this issue to Tesla and the BBB, but have not received any responses yet. I kindly request Tesla to address my concerns and provide me with a response. I am looking forward to hearing back. Sincerely, Juan Gil

Since the day I received my Tesla Model S 85, I accidentally hit the inside of my garage wall, causing a gap between the front hood and bumper. Tesla directed me to Harry's in Westlake Village for repairs, but the issue persists. After visiting the service center on Canwood Ave., they suggested Harry's should fix it. Unfortunately, Harry's claims they can't repair it correctly. This ongoing problem for three years has resulted in a noticeable gap between the front hood and bumper, making my car look damaged. It's frustrating that a resolution seems out of reach. The VIN of my Tesla ends with [redacted].

I recently received my second Tesla Model S a few months ago. Last night, five warning lights appeared, indicating the car was not operational. I contacted Emergency Roadside Assistance and waited on hold for 40 minutes, which I found completely unacceptable. Three hours later, a Tow Truck, arranged by Tesla, picked up my car. However, I was dismayed when they took it to a facility instead of the Tesla Service Center. Additionally, I was disappointed to learn that loaner cars are not provided. Having spent $90,[redacted] on a luxury vehicle, the level of service provided falls short of expectations. I am now regretting not choosing a BMW or Mercedes over a Tesla.

I am currently leasing a Tesla. I recently received a fine from EZpass, which was acknowledged by EZpass as an error. However, before I had a chance to contest it, Tesla had already paid the fine. According to EZpass, once a fine is paid, it cannot be disputed. Tesla insists that I am responsible for paying fines. This has put me in a difficult situation where I am being asked to pay for fines that were wrongly imposed, and Tesla's policy is making it mandatory to pay these unjust fines. I am hopeful that Tesla can review their policy (in contrast to BMW and Mercedes) and assist in resolving this issue by retracting the fines.

I think there may be an issue with the odometer in my Tesla Model S that I purchased in July [redacted]. It seems to be recording more mileage than I have actually driven. As a retiree, I typically only drive [redacted] km twice a month from Zurich to Lucerne and back, without taking any long trips abroad. When I brought this up to the Tesla service center, they mentioned it would take 8 hours and cost USD $[redacted].00 to investigate. Is there a way for me to obtain a detailed log of all my trips this year directly from Tesla? Thank you for any assistance you can provide.

Hello, I purchased a Tesla MS P90D two months ago and completed a successful ownership transfer. However, I have encountered an issue with software updates stopping. I bought the car from Tesla Motors and it was serviced before without any technical problems. The major concern is that I live in Kyiv, Ukraine, where there are no Tesla representatives or service centers. I have all the necessary owner documents and would appreciate any assistance in resolving the software update problem. The update stopped at v9.0 [redacted].24.4 version. Thank you.

Since purchasing my Model 3 Tesla on 10/4/18, I have been eagerly anticipating increased efficiency and range with OTA updates. However, after a year, my Dual Motor non-performance vehicle has not exceeded a range of [redacted] miles and I have actually experienced a decrease to [redacted] miles on 10/7/19. Despite Tesla's claim of [redacted] miles for a new Model 3 Dual Motor non-performance, mine has never surpassed [redacted] miles. I'm concerned about the drop in range and wonder if there might be dead battery cells affecting the performance. Despite maintaining consistent driving habits, my Model 3's range remains the same as the "Performance" model at [redacted] miles. I would appreciate any insights or assistance in resolving this issue.

I scheduled an appointment at the Rockville Tesla service center in Maryland to have new tires installed on my car and address a window issue. After receiving a confirmation for my appointment, I arrived to find out that they didn't have the tires in stock and it would take 3-4 days to get them. Additionally, they didn't have any loaner cars available and could only offer an Uber ride. I attempted to contact the service center earlier in the week to confirm the tire order, but all I got was an automated system with no option to speak to a person. The staff member mentioned that car orders were being redirected to Utah without their knowledge.

I am a New Zealand-born farmer currently living in Alberta, Canada, and I am interested in discussing an innovative side-by-side quad vehicle concept with the R&D team. I envision a vehicle equipped with GPS on wheels that can be remotely controlled and programmed to return to a base. The vehicle could have various applications, including a charging system on the roof. I have a lifetime of experience using such machinery for work and recreation, having daily experience with horse riding, quads, and side-by-sides. I believe that my practical insights can complement the high-tech expertise of the R&D team in bringing this idea to life. Regards, Barry.

We purchased a Tesla PX 100D and brought it to Morocco where we currently live. Upon our return, we discovered there is no guarantee or representatives available. A few months later, after relocating to Dubai for a new job, we were informed that the car cannot be used as collateral, despite there being a representation in Dubai. Shocked by this response, we have stopped using the car for several days as we were unable to secure it as a guarantee. This is quite disappointing considering we and seven family members all have Teslas. We urgently need a solution to obtain an official document in Dubai to guarantee the vehicle. It's an emergency situation as we have five kids and are currently renting another car while waiting for this issue to be resolved.

I've been trying to reach a person at the main Tesla number without success. Following the instructions to wait on the line leads to an automated message saying, "I'm sorry, I did not get your reply. Goodbye!" and then disconnects the call. The local showroom is also unresponsive, with a full voicemail box. I've attempted every option in the interactive voice response (IVR) systems for both the corporate and local numbers. I find it frustrating that I have paid for a new car and have no information other than it being at a body shop while I struggle to get in touch with Tesla.