Terminix Customer Service Issues

I am disappointed with the lack of transparency from the representative during my recent attic cleaning and re-insulation service. My interaction with Ty Cooley began with a question about affordability, and without realizing, I found myself applying for a $7,[redacted] financing plan, with no clear details on interest rates or the financing company. I was never presented with a contract to review either. I feel deceived by this lack of disclosure and pressure into a financial commitment without full information. Despite the quality of the work done, I am upset that I was not given the chance to explore more financially feasible options given my limited income. - Felice D.

I have a quarterly contract for pest control services. I contacted the company about a wasp nest a week ago, but no one scheduled an appointment. After escalating the issue to the local manager, he ignored it for a week. Last night, he promised another manager would remove the nest between 8-9AM this morning, but no one arrived. The manager doesn't respond to the mobile number he provided. I feel deceived and expect the service I paid for. Email correspondence has been unhelpful, and even the corporate phone number is unanswered, ringing multiple times before giving a busy signal. How can I file a complaint against this nationwide corporation for fraudulent practices?

I'm a new customer who scheduled a one-time mosquito treatment for September. The company missed their window on Friday from 12-3, rescheduled for Saturday between 10-2 (later changed to 12-5), causing me to cancel. Now aiming for Monday, which is inconvenient. Contacting them was difficult, with constant delays and manager involvement. Referred by a retiree of the company. Hoping for a smoother process soon. -Sue H., Plainwell, MI. [redacted] [redacted] [redacted]/[redacted].

Dear Sir, I am writing to express my deep disappointment regarding recent experiences with your technicians. On 10/01/[redacted], my disabled daughter, who usually oversaw visits, was in the hospital, yet the technician attempted service despite the property being inaccessible. Despite this, Terminix still debited my account ([redacted].72). The same situation occurred on 01/08/[redacted] while I was away handling my daughter's affairs, resulting in another debit ([redacted].72). I demand a refund to my account and request a two-hour service window going forward due to my own commitments. I also insist on receiving an email and a call before the technician arrives. I will not rest until this matter is resolved. Sincerely, Dorothy L. H. Account: [redacted]

I had a visit from your company today at Best Value Inn located in Leesburg, Florida. Prior to your inspection, another company had identified bed bugs and their eggs and provided an estimate to the owner. During your inspection, I showed your technician the bugs I had collected, and he insisted they were dust mites, contrary to what the doctors confirmed as bed bug bites. Despite my ongoing issue for over three weeks and the presence of skin shedding from a bed bug, your technician quoted a price for treating two rooms for bed bugs. The owner now doubts the presence of bed bugs and may not proceed with treatment. I am in a challenging situation with a severe bed bug infestation and am reaching out for help. Would it be possible to send you a picture for confirmation of the type of bug in question?

Thank you for your response. Through the years, I've been under the impression that my payments to Terminix were for termite prevention. However, I've come to realize I've been paying for an insurance policy that covers damage claims made by customers. I am disappointed that only 9 out of the 22 stations were checked, and that service occurred once a year or upon my complaints, which shouldn't be necessary. The initial agreement was for checks every other month on all 22 stations. As a result, I feel misled and taken advantage of. I believe I'm entitled to a refund for the lack of service provided this past year. Kindly address my concerns promptly, as I may escalate the issue to the Better Business Bureau and the Attorney General's office if necessary. Regards, P. F. (Customer #[redacted]).

Upon Terminex's first visit to address my severe infestation, the technician, Doug, only partially completed the service promised by the salesman, Jason. After expressing my concerns to Charles, the service manager, Doug returned but still fell short. I requested Charles himself to service my house. When he did, he acknowledged Doug's oversight with cobwebs and thoroughly treated my home. Despite my preference for a different technician, Doug returned and again performed inadequately. After another round with Charles, I made it clear I did not want Doug servicing my house. Despite this, Doug showed up unauthorized. Following guidance from Charles, Doug did an acceptable job on that occasion. When it was time for the next service, I was under COVID quarantine. Despite asking for rescheduling, I struggled to contact Jason, Charles, and Amber at the local office, all while seeking a refund as I am unsatisfied with Terminex's service. I am eager to cancel my contract and switch to another company but require a refund first. I have been unsuccessful in my attempts to reach anyone in higher management and seek a resolution.

I have been dealing with an issue of having animals in my attic. I paid over $1,[redacted] to have them removed, but the attic was sealed with the animals still inside. Despite rat traps being set, no rats were caught, but two large iguanas were caught by hand. I was told iguana traps would be set, but it hasn't happened. I am concerned that the trapped animals are slowly dying from thirst and worried about the odor and bodily fluids seeping through the ceiling from any dead animals. I have tried calling multiple times a day for weeks, but the phone numbers provided are no longer working. I am wondering if Terminix is still in business and who I should contact to file a claim for this situation.

I discovered a group of drywood termites in my screened porch and found some in both bathrooms. On 6/7, I contacted Terminix customer service but did not receive the promised callback to schedule an appointment within 24 hours. In frustration, I called again today (6/9) at [1-[redacted]]. After being on hold for a while, I finally spoke to a person who abruptly ended the call while I was explaining the issue.

Subject: Urgent Bed Bug Treatment Follow-Up Hello Mr. Barham, I am Tony Raye, Bobbie Haynes' son-in-law, and we discussed last week regarding the bed bug treatment at the residence in Paris, TN. Unfortunately, we are facing ongoing issues as the bed bug problem persists even after treatment. We discovered live bugs in the bedroom carpet, previously treated, and the technician scheduled to return only this coming Friday, advising against disturbing the treated areas until then. With two elderly residents aged 89 and 84 living in the house, it is distressing to witness active bed bugs despite the costly service. We are troubled by the technician's instructions and lack of immediate action. If the situation is not promptly addressed, we will have someone assess and document the ongoing problem, as we are unable to monitor the situation closely. The discrepancies between the promised service dates, incomplete previous work, and lack of communication raise doubts about Terminix's commitment to quality service. We urge you to uphold your company's values and ensure the peace of mind of these seniors. Kindly contact Christy Haynes Raye instead of Bobbi Haynes to avoid unnecessary stress. Thank you for your prompt attention to this matter.

I have been experiencing numerous difficulties trying to schedule a termite bait replacement and have had trouble getting appointments confirmed. Despite being assured that a technician was scheduled, no one showed up repeatedly. I have made several attempts to speak with a supervisor or manager, with no success. I was promised that Manager Anthony Tabacco would reach out to me. My name is Peter D., and my Terminix customer number is [redacted]. When I called on Sunday and requested the operator's name to be spelled, she abruptly ended the call. I have already settled my bill in full. This recurring issue has been ongoing for years. Scheduled appointments are either missed or canceled by Terminix. On Friday, 7/30, I wasted the entire day waiting and speaking with managers, only to be informed that the appointment was rescheduled for 8/16 since I wasn't available earlier. The level of customer service I have received has been extremely disappointing.

I enrolled with Terminix for Termite prevention bait traps but my dog, who loves to dig holes in the yard, ended up digging up most of the traps within just a few days of installation. I expressed my concerns to Terminix, stating they should have advised me about this issue beforehand. Terminix claimed they had never encountered such a problem. I requested to cancel the contract, offering to pay for the installation and removal costs due to the unsuitability caused by my dog's behavior. Terminix insisted I pay $[redacted] to cancel, which I found unreasonable. Despite promises to review the situation, they have not provided a resolution after nearly a month. I received an automated email indicating they would charge me for the first month's fees. Despite attempts to communicate my concerns, I am at a loss on how to proceed given Terminix's negligence and the high cancellation cost compared to the initial contract amount.

On Monday, September 20th, a technician unexpectedly arrived at my house, despite no appointment being scheduled. Although I had already prepaid for the service, I allowed him to proceed. Prior to spraying, I inquired about moving or covering items, to which he indicated no action was necessary. About to leave the house, I left him unsupervised, assuming he was competent. Upon completion, he departed without notifying me of any issues. Due to time constraints, I couldn't inspect his work. Later, my son discovered damage to several valuable items, including antiques, a washer and dryer, and stocked shelves. The floor also had stains, and as of Wednesday, the situation remains unchanged. I urgently require assistance to address this situation. This incident has left me distraught, considering legal action if necessary. My contact details are Vickie H., [redacted].

In March of this year, we discovered termites in our master bathroom in Leesburg, FL. Terminix verified and treated the active termites, and a claim was filed for the damage. After months of no communication and difficulty reaching the case manager at Broadspire Services, a new manager was assigned. A contractor from Leesburg known to the local office was found to do the repair under Terminix's warranty. Due to the unique shower setup in the bathroom, matching the tile proved challenging, leading to discussions about using Corian. Despite submitting estimates, we haven't received responses from Broadspire, causing delays. My wife, who has mobility issues, has been using an alternative bathroom, putting her at risk. We seek assistance to resolve this matter promptly, preferably before Christmas. Thank you for your help. - Roger B. K.

I am extremely upset. When I first contacted Terminix, I mentioned that I and my dog were being bitten and that I suspected it was bed bugs. The technician said it wasn't, but now I've spent a sleepless night with bites all over me, indicating a more severe issue that wasn't addressed. I'm frustrated that the initial concern was dismissed. I have spent a lot on products from the store to alleviate the bites, but it has only aggravated the situation. I need this resolved at no extra cost. I am distressed by the situation and urgently require it to be sorted out today.

I recently had my contract with Terminix terminated due to nonpayment, despite disputing the charge with my credit card company and winning. Subsequently, I received an email I couldn't respond to. They are now calling me regularly insisting I owe them money. I am considering filing complaints with the appropriate government agencies. I am frustrated with their service decline and prefer not to engage with them directly due to the emotional toll it takes. After being a customer for several years, I have found alternative options for pest control services.

I am seeking assistance with a refund request from Terminix. I am James Adams, my account number is [redacted]. I have encountered recurring issues with missed pest control appointments this year. After being promised follow-up calls from managers within 5 business days, I have not received any. Despite rescheduled appointments, the technicians have failed to show up multiple times. After visiting the local office and cancelling my services, Branch Manager Dean Hazell initially claimed a lack of payment until I presented proof. He assured me of a refund within 10 business days on October 21, [redacted], but recently informed me that I was not charged for the exclusion service. I prepaid for this service according to your policy. Kindly process my refund promptly.

I am requesting a refund for services I started around October 19th. After two weeks without any results, I had them come back, but the roach problem seemed to worsen. I provided negative feedback and was promised a different pest control method, but they never followed through. The issue escalated to the point where a roach was in my bed, and I had to cancel my Thanksgiving dinner plans due to the worsening infestation. I canceled my contract and requested a refund of $[redacted], as the services did not resolve the issue and have now put a financial strain on my family, impacting our Christmas budget. Despite being told I would receive a refund within 48 hours, I have not heard anything yet.

I am experiencing some issues with my account at Terminix associated with the following address and phone number: [redacted] Brandywine Rd Farmington Hills, MI [redacted] [redacted] Firstly, there was an unauthorized visit from a technician between Christmas and New Year, resulting in an unnecessary service for $[redacted]. This was unacceptable as we did not authorize this and the service had been canceled prior. Secondly, I had already contacted the local branch to cancel all services, which makes this visit even more concerning. I am seeking a refund for the unauthorized service and also for a previous charge of $59 from September/October. I expect a prompt resolution to this matter.

I was billed $8,[redacted] for attic insulation by Terminix, although they came to address a rodent issue on the lower level. They removed the foam insulation and replaced it with a material resembling shredded newspaper, making a mess when disturbed. The insulation falls like snow when accessing the attic. My gas furnace now runs constantly, affecting its performance. I haven't received payment details, leading to harassment from bill collectors. There has been no communication from Terminix, prompting thoughts of legal recourse. To make matters worse, my dogs caught 2 mice inside the house recently.