Tennessee Department of Labor and Workforce Development Customer Service Issues

I am expecting a check for $2,[redacted] from the department of labor that is currently being held. I need it released and an update on when it will arrive. The IRS divided our return in an unusual manner due to my spouse being the injured party. As a result, this money needs to be returned. An IRS advocate explained this situation, and I urgently need assistance to resolve this matter. Please contact me promptly. Thank you.

After my interview at Scott Sales Company on 34 Rutledge St, Nashville, TN [redacted], I felt it was essential to share a concern anonymously. During the process, I had to provide my social security number and date of birth on the application paperwork. I found this unnecessary and slightly offensive as this level of personal data should not be required during the initial interview stage. Requiring this information upfront, especially birthdates, raises concerns about potential age discrimination in their hiring process. I believe it would be more appropriate for this information to be collected once a candidate is selected for the position. It might be beneficial to reach out to the company and address these practices to ensure fairness for all applicants. Thank you.

Subject: Urgent Correction Needed for Unemployment Claim To whom it may concern, My name is Rachel N. Evans, and I filed an unemployment claim on 3/22/20 due to being laid off by Devil Dog Systems on 3/20/20. This is my first time being self-employed, and I mistakenly did not select that option when filing my claim, causing my payments to be stuck in pending status. I was approved on 4/8/20, and after speaking with Agent Derek Young on 4/16/20, he confirmed that I just needed to submit my [redacted] to start receiving benefits. However, the following day he advised me to file a wage protest, which I tried to do but encountered issues with the system. I reached out to Agent Michael Hill on 5/11/20, who created Ticket #[redacted] to correct my claim, but I have yet to receive any follow-up. I urgently need this issue to be resolved as I am facing eviction on 4/30/20 unless my payments are released. My overpayment total is $[redacted].92, with $[redacted].00 pending. I am pleading for any agent with the authority to assist me to please contact me as soon as possible. Sincerely, Rachel N. Evans [redacted] Southern Ave #5, Memphis, TN [redacted] Phone: [redacted] Email: [redacted] Claimant #: [redacted] Last 4 of SSN: [redacted]

I have an active unemployment insurance claim with the Tennessee unemployment office. My back pay of $9,[redacted] was rejected by the bank when they tried to deposit it on June 19, [redacted]. After being notified via email that the back pay would be placed on a debit card, I received the card but have not seen any deposits or activity on it. Even though I provided my correct personal banking information for direct deposit, I have not received the funds. Despite leaving multiple messages and submitting requests, I have not received any response. I have been unsuccessful in reaching a person over the phone. I continue to receive my current weekly benefits in my personal checking account, indicating that the correct information is on file. I hope the Tennessee Department of Labor and Workforce Development will address my concerns and allow me to speak with someone about resolving this issue.

Hello, my name is Isabelle Hannah. In April, I filed for unemployment after being laid off due to COVID-19. I regularly checked the website and saw my claim was pending until one day it showed a decision was made. It stated I would receive $72 if approved or a letter explaining denial. Although I thought my initial claim served as my first certification, I didn't receive any payment after filing. My employer confirmed my active status, but no funds were received. Since I didn't get the first payment and couldn't track my status online, I didn't do weekly certifications. I need assistance to ensure I receive payment for this period. Thank you!

I applied for the self-employed pandemic unemployment assistance on July 31, [redacted]. On my initial certification, I mistakenly answered a question incorrectly regarding contacting my employer. As a self-employed individual, I should have selected "No" instead of "Yes," triggering a questionnaire to be sent to me. Despite multiple attempts to reach someone by phone, I haven't been able to connect with a live person. I also emailed my concern to the address provided on the questionnaire but never received a response or acknowledgment. I have completed all certifications dating back to March [redacted] when my claim was retroactively dated. Any help you can offer would be greatly appreciated. Thank you, R.G.

I have contacted various times through calls, emails, and even a form submission regarding my unemployment extension issues for the months of May, June, and July. After speaking with two different individuals who assured me about back payment, I have still not received the benefits for 11 to 12 weeks. Eventually, I filed a new claim and started receiving payments for the past three weeks. However, the 12 weeks that were missed are still pending. Another representative mentioned a change in the process, stating I needed to file a new claim. I complied, but the payments for the previous months are still outstanding. When can I expect to receive those payments?

I filed on June 05, [redacted], after my last day of work on March 08, [redacted]. Unfortunately, I was incarcerated from March 15, [redacted], to April 17, [redacted]. Later, when approved for DUA, I had to certify for retroactive weeks. However, the process was challenging due to lack of live help and the changing format for self-employment applications. Despite my efforts, I mistakenly certified for weeks I was incarcerated, resulting in an overpayment notice months later. I received several notices in one day, including potential overpayment, overpaid account establishment, and determinations of fraud. Despite my attempts to contact them via phone, email, and live chat, I have not been able to resolve the issue, and they have stopped my payments. I did not intend to defraud the program and believe some blame lies with the lack of communication and complexity during the application process.

Hello, I'm writing on behalf of my husband, Keith Farris. He has been receiving unemployment since May [redacted]. When I tried to certify his benefits last Sunday on Jobs4tn.gov, it prompted us to do weekly job searches, even though he has a return-to-work date of December 14, [redacted]. I found an email stating his boss, Bill Gwaltney, mentioned he was not returning to work, but there seems to be a misunderstanding because Keith is indeed going back to work in December. Due to this confusion, his benefits for this week have been disqualified, which is concerning as we rely on this support. Please contact me at [redacted] or email me at [redacted] You can also reach his boss, Bill Gwaltney, at [redacted]. Your assistance in resolving this issue would be greatly appreciated. Keith lost his job due to Covid-19, and we are counting on this assistance during this challenging time. Kindly get in touch so we can rectify this promptly. Thank you for your help. Best regards, Christy Farris.

I exhausted my regular unemployment benefits in March. Despite filing my weekly claims consistently, I didn't receive any payments for two weeks. After contacting them, they mentioned delays due to high unemployment rates and assured I would receive payments within 6 to 8 weeks. However, no payments arrived for May, June, and July. Many attempts to contact them went unanswered, so I filed a new claim and finally started receiving benefits again. They informed me that a new claim is necessary after regular benefits are depleted and mentioned pending payments for the missed months. Despite this assurance, I haven't received the overdue payments yet. I'm struggling to make ends meet and urgently need the money to catch up on bills. Any information on when I can expect the overdue payments would be greatly appreciated.

I applied for unemployment in March this year. Despite numerous calls, I haven't received any results yet. I inquired about sending additional documents to resolve any issues holding up my benefits. I worked as a childcare teacher for DALEWOOD Methodist Church. Unemployment asked for my start date, so I contacted my director for that information. I provided the requested documents but haven't received benefits like my colleagues have. At 74 years old, finding a job is challenging, and the benefits are crucial. I received a master card, but it had no funds when activated. I understand the high number of claims, but I eagerly await assistance. Contact me at [redacted] or at [redacted] (home) or [redacted] (cell). Thank you for your help.

I would like to know what steps I need to take to receive my funds. I've been unemployed since March and despite filing a claim back then, I haven't received any payment. I just recently found out that you require a copy of my ID and birth certificate, which I have already sent a few months ago. As the situation is becoming critical and I'm at risk of losing everything due to lack of income, I'm desperate for assistance. I have submitted all the necessary documents as requested, and I would greatly appreciate any help you can provide.

I received a back pay of $11,[redacted] on my Insight card, similar to a NetSpend card. Unfortunately, the card rejected the payment because my full name, Miriam Dawn Daugherty, was not properly displayed, only as Dawn Daugherty. I contacted the card issuer, and they indicated that the payment was sent to you back on August 11, [redacted], which was four months ago. I urgently need access to these funds. Could someone please assist me?

I was receiving payments for the past 4 months when they suddenly stopped because my ex-employer filed an appeal. Now, I am being told I have a lot of overpayments that I don't owe, and I am not receiving any benefits. I filed an appeal, but unfortunately, I had a stroke and needed emergency open-heart surgery. Despite this, I am definitely one of the people affected by COVID-19, and I am puzzled as to why they would remove me from receiving benefits when I am following all the correct procedures.

I tried to reapply for my benefits last week since my benefit end year date is approaching on the 26th of this month. As a self-employed individual, I mistakenly thought I needed to do this. However, I still have over $[redacted] in benefits left. I certified this week and encountered a message about unresolved issues due to my reapplication. I am in urgent need of this last check as I have two dependents, and I rely on this money. I am actively looking for work but remain jobless, so this situation needs to be resolved quickly. I kindly request assistance to ensure I receive this check this week. My contact number is [redacted], and I go by L.A. Harris. Please reach out to me promptly. Thank you.

I require assistance in reopening my previous claim. Last Sunday, I noticed that my old claim was reinstated on my Jobs4TN.gov app, most likely by the Tennessee Department of Labor and Workforce Development. It seemed ready for updates. However, the following Monday, I expected my extension and funds to be added, but I was faced with a message on the claim stating that my certification filing window had expired with no further options provided. I was only given the choice to click a link, which unexpectedly removed my entire claim. Subsequently, I was instructed to file a new claim, which I did. Unfortunately, I have not received any payments yet, and I have not received any communication regarding the next steps.

Last week, I couldn't complete three work searches due to a hospital visit. Now, my benefits have stopped, and it's been 16 weeks since I filed. I submitted an appeal, providing proof of my hospitalization. The determination confirmed it as valid, and I received an email with an authentication code to submit my weekly work search information. However, when I tried to do so, I was redirected to a page for a work search appeal withdrawal with a request for personal details and a description. I'm unsure of what to do next. Do I need to submit three work searches and include them in the description, or should I proceed differently?

I recently received five invoices in the mail claiming I owe $[redacted] in federal income taxes due to receiving $6,[redacted] in employment income. However, I am on disability and do not receive unemployment benefits. My disability check has transitioned to social security since my recent birthday. I am unsure why I received a Form [redacted]-G for unemployment benefits I never claimed. I cannot afford to speak with someone who charges $5 for assistance. Please contact me at my home number so we can resolve this matter and figure out why this error occurred.

I filed my claim in January [redacted] and still haven't received any information. I am on the verge of losing my home. My husband suffered a stroke and heart attack right before Christmas, and my 33-year-old mentally handicapped brother passed away on January 9th due to Covid-19. We are facing extreme hardships, barely able to feed our children. I am unable to reopen my business as people are afraid of getting Covid-19. I spend hours on hold trying to get information about my claim, but to no avail. I can't determine if there are any outstanding issues with my claim or if I filed it correctly. The lack of communication is causing immense stress. I understand the situation is challenging, but receiving some form of response, whether through email or chat, would be greatly appreciated. Many individuals, including myself, are struggling immensely. I kindly request assistance in pushing my claim forward or providing some clarification on the status. Thank you for your attention to this matter.

On October 6, [redacted], my issue started with not being able to file weekly certification due to a system error. Every time I try to file, I am directed to file a new claim, which I fill out but cannot submit. My UI status shows as regular active with an unclaimed balance. I did not withhold taxes from my unemployment, so I didn't receive any stimulus payments and now owe the IRS as shown in my 1099g form. Despite multiple attempts since October, contacting unemployment customer services via phone and email has not resolved the issue. I am seeking assistance to have taxes deducted from future payments and guidance on filing my weekly certification without being redirected to a new claim. It would be helpful to connect with a case manager for further support.