Telkom Customer Service Issues

On August 31, [redacted], I canceled my landline number, [redacted], after closing my business on July 31, [redacted]. I sent the cancellation request via email to [redacted] on the mentioned date. I made the full payment as instructed by Telkom to settle the cancellation fee. The number was registered under G.A. Kahn. Recently, on April 17, [redacted], VDM Debt Collectors contacted my wife, Mrs. B. Kahn, on [redacted], regarding an alleged outstanding payment of over R4000 to Telkom linked to the same number, [redacted], under my name. I urge confirmation of the ownership of this number as belonging to GA Kahn. I insist on the removal of both [redacted] and [redacted] from VDM Debt Collectors' contact list. If Telkom disputes the payment, kindly proceed with legal action against me instead of involving my wife. I faced a similar issue in July [redacted], which I addressed through the same email address. I request a prompt response to this matter. I have been a loyal Telkom customer for 22 years, and I am perplexed by the need for harassment over a settled account considering I maintain an active mobile account with Telkom. Sincerely, Geoff Kahn

Hello, I would appreciate some assistance with my connectivity issues. Telkom discontinued my ADSL service, and Openserve has installed the connection at my house. Unfortunately, the Telkom staff at Whalcoast Mall seem unable to assist me despite having submitted an application form. We are frustrated as we have been long-time Telkom customers. My children are struggling with online schooling due to the delay in re-establishing our connection. We have chosen a 50/50mb package, but the delay is causing us great unhappiness. It appears that the staff at Whalcoast Mall are not well-informed about such issues. I kindly request prompt assistance, as I did not request the discontinuation of my contract; it was done without my consent. I urge them to address the Wi-Fi problem promptly since they terminated my service.

My Telkom service was discontinued due to alleged non-payment. It is impossible as the service is paid monthly at a rate of R2000. The last recorded payment is shown as December [redacted], which cannot be accurate. A new contract was agreed upon last Wednesday. I kindly request to escalate this issue with reference number [redacted]A for service [redacted]. This line is crucial for business emails, but I am unable to access them as the email address is [redacted] Additionally, my son uses this line for remote programming. I am unsure how to handle this matter with Telkom, as I believe there is an error in your records. Please provide assistance. FP Blom

Hello, I'm Mr. As Manga, residing at No. 5 Paradise Flat, Newcastle. I have a Wi-Fi contract with Telkom, Service Number: B[redacted]16. Regrettably, the internet has been out since last Friday, April 21, [redacted]. Despite daily contact with Telkom, the issue remains unresolved. I am dutifully paying for a service I am not receiving, yet the promised technician visit is still pending. Urgent assistance is needed to rectify this matter promptly. Thank you. Mr. As Manga. Newcastle.

They quickly escalate accounts with missed payments, which is unprofessional as it delays customer service even when the amount owed has been debited. They should take into account the customer's loyalty and not treat longstanding customers like new ones. Customers should be valued. Unfortunately, I missed a payment, and now I feel unfairly treated as a bad customer by having my account suspended. It was frustrating that Telkom took a long time to reinstate my service even after the owed money was paid.

My Telkom home internet and Wi-Fi were disconnected at the start of April. After several phone calls, I found out my account was roughly R70 overdue, which I didn't realize. I made the payment, and the Telkom Tygervalley team assured me the service would resume within a day or two in mid-April. It's now May, and my service is still inactive. Despite many calls to Telkom and relying on costly daily MTN Wi-Fi for over 30 days, I have decided to cancel my Telkom subscription. The Telkom Tygervalley representative said I still need to pay for April and May, but I do not understand why since I have been without service since early April. I do not want to pay for a service I have not received and have incurred high costs with MTN. Any help would be appreciated.

I signed up for Telkom's "20GB LTE Wireless TopUp @ R99 per month" offer, and they provided a sim card that worked temporarily but was later disconnected without my awareness. Despite this, Telkom continues to bill me for a service that I cannot use. I have contacted Telkom and was directed to their Sales team at [redacted], but they were not able to provide assistance and referred me to another number. I request the immediate cancellation of this service and expect that no further charges will appear on my account due to Telkom's oversight for the past few months.

I have a Telkom pole in my yard that has started leaning to one side. The lines are hanging low in my yard to the pole outside. I reported this in February under REF 23-02-20 [redacted]. Although someone did come out to inspect the pole and mentioned sending someone to address it, we have not heard any updates since. If the pole falls, it could cause damage to the granny flat on my property, leading to serious consequences. Kindly request someone to email me with a timeline for when this issue will be resolved.

I missed my debit order on the 5th of May due to a delay in my payment. I visited the Centurion shop for assistance and received an invoice with payment options for Pick & Pay. I made the missed payment on the 13th. However, Telkom then debited my account for two monthly payments just two days later, resulting in three payments being made. This unexpected deduction has caused me to fall short on paying the school fees. I urgently require a refund to clear my debts with the school.

I am seeking assistance with my Telkom webmail service issue. Since last Wednesday, my outgoing server, SMTP, is rejecting my emails with the error message stating that my user account is blocked from sending mail. After my ISP, WebAfrica, looked into the matter, they informed me that Telkom has blocked my outgoing and suggested changing the password. I have attempted to contact Telkom through various numbers, but [redacted] appears to be offline. Calling from my pay-as-you-go cell number is costly. I kindly request someone from Telkom to change my password and notify me so I can update it on my Outlook account. My email is [redacted], and the account number is [redacted]. Alternatively, if it's possible to receive a callback, my cell number is [redacted]. Thank you.

Account No: [redacted]39. I've been struggling to resolve an issue despite making at least four attempts over the phone. The problem began late last year when I noticed unauthorized subscription charges appearing on my bill. Initially, I was told they were canceled, but the charges persisted and even increased to an extra R500 per month. Subsequent representatives I spoke to followed the same pattern. I even noticed strange activity on my phone line. Despite canceling all accounts and discontinuing use, I'm still being billed for services. As a pensioner on a fixed income, I cannot afford these unexpected expenses. I hope for a prompt and satisfactory resolution as I've yet to receive a positive response despite numerous attempts. Thank you for your attention to this matter. Rodney J. Phone: [redacted] Email: [redacted]

I received an email from Telkom notifying me that my incoming emails would not be processed due to not upgrading from ADSL, which I found unreasonable since I was satisfied with the current service. It's like being told your car won't be serviced unless you buy a new one! After checking Telkom's website, I discovered my email had been deactivated. I contacted customer care to request reactivation, but was informed the service was down. Despite not receiving emails, I still got an invoice, which was amusing. I rely on email for bills and EFT payments, especially since I'm 89 years old and a long-time Telkom customer. Please activate my email so I can continue managing my bills efficiently. Regards, DW McCree.

I signed up for a data + router plan with Telkom in April [redacted]. Unfortunately, since receiving the router and data, I have been experiencing consistent issues connecting to the internet. Additionally, I was mistakenly given 40+40 gigs instead of 10 by a staff member in Mthatha. Due to these ongoing problems, I am seeking to cancel my contract with Telkom. In comparison, Vodacom provides excellent internet connectivity, and I find myself having to pay for both Telkom and Vodacom services. This situation is frustrating as I am essentially paying for a service that Telkom is not providing adequately.

As a long-time Telkom customer, I was shocked to discover my landline has been disconnected. After recently switching to electronic billing, I was surprised by this situation. As a healthcare professional registered with HPCSA, my ability to provide services to the public is crucial. I have paid my bill promptly, and I understand that it may take 72 hours to re-establish my connection. I kindly request to expedite the process so I can resume serving my clients without delays. Your prompt attention to this matter would be greatly appreciated.

Good day, In March [redacted], I attempted to cancel my Telkom line online but faced difficulties. Upon contacting them, I was informed by a lady that there was an outstanding amount of approximately R [redacted] that needed to be settled before the cancellation could be processed. The payment was made promptly the next day, and my daughter also sent an email to confirm the cancellation request. Despite the line being unused since February [redacted], I have been unsuccessful in resolving this issue. I have explained to multiple Telkom representatives that I do not owe any additional fees, yet my credit score has been negatively impacted. As a pensioner, I am seeking assistance in clearing my name from any outstanding obligations with Telkom.

Good day, I am Geraldine Coetzee residing at 20 Sybil Road, Ottery, Cape Town. My ID number is [redacted][redacted], and my current contact number is [redacted]. For the past three years, I have been attempting to resolve an issue with Telkom where they have falsely marked me with a bad credit score. In March [redacted], I tried to cancel my internet service due to continual issues. Despite contacting their customer care online and over the phone to settle the outstanding amount as directed, the matter remains unresolved. Despite numerous attempts via phone calls and messages, Telkom has not rectified the situation. I wish to emphasize that I do not owe Telkom any money and simply want to clear my name from this misidentification. I hope that bringing this matter to light will finally lead to a resolution.

Hello, I am writing to address the issue related to my account: [redacted]40. Unfortunately, I have been unemployed since March [redacted] and as a result, I have fallen behind on my payments, leading to the suspension of my service. Due to my current financial situation, there is no income entering my bank account. Telkom has been attempting to deduct the outstanding balance from my account multiple times a month, which has resulted in additional bank charges of R150 per transaction due to insufficient funds. I would like to request the opportunity to establish a payment arrangement with Telkom to make monthly payments into their designated bank account. This would greatly assist me as my situation has worsened, leading to further debt with the bank. Thank you, Elmarie B. [redacted]

Hello, My name is Zimasa. I have been charged for a service I haven't been using for two years. Despite receiving calls from Telkom's call center, no one seems to address my issue. Even after visiting the store and being directed to contact the call center, I am still facing the same problem. My SIM card remains inactive while I am continuously debited monthly. I request a refund for the total amount indicated on the invoice. The banking details used for the deductions were shared with the last consultant who suggested canceling the debit order. I seek guidance on how to proceed with canceling the order without affecting my profile. Kindly assist in terminating the non-existent contract. Thank you.

Telkom recently installed my Fibre Line, which is working. However, they changed my 20-year-old email address without my consent. The copper line has been disconnected, and I was advised to purchase an IP VoIP phone, which I can only seem to find online. I am a pensioner who has lost contact with overseas connections due to this change enforced over two months ago. After visiting several stores in Cape Town, I am still unclear on what equipment to buy. No technicians have reached out or visited, except for those who installed the router and unfortunately took my Parker Pen. This situation has been causing me stress and is not ideal for my well-being. Can anyone offer assistance with my situation?

I have received an email and I am not sure if it is legitimately from Telkom or a scam. Can anyone confirm its authenticity? From: Telkom No Reply <[redacted]> Hello [redacted], We have discontinued processing incoming emails Because you have not updated your account, we have had to lock it, and all services will be suspended. Please click the link below to update your account. Update Account Here NOTE: This email will be closed if not acted upon. Kindly move it to your inbox for future updates if it lands in junk or spam. Kind regards, Supported by Telkomsa.net