Telkom Customer Service Issues

I currently have wireless wifi service, but I noticed that I am being billed for smartvoice at R40 per month. Recently, my wifi got disabled because I supposedly owe R326.73. I tried to resolve this by calling the billing department, but I was transferred to an automated service and couldn't cancel the smartvoice feature. My account number is [redacted] and you can reach me at [redacted]. I am considering sharing this issue on social media if I don't receive a response from Telkom soon, as this is not the first time I have faced such poor service from them.

I am currently being charged for a service called SmartVoice, which I do not have. I have a wireless WiFi connection and have attempted to resolve this issue through Telkom customer service without success using the automated system. I have spoken to someone at the call center, but the problem remains unresolved. I am paying for a WiFi service that is disconnected, and I would like to speak to someone who can help fix this problem. I plan on sharing Telkom's lack of service attitude on social media.

Hello, I recently cancelled my Telkom landline with account no. [redacted]02 as I am relocating to KZN. The cancellation was processed in August at the customer service center in Lakeside Mall, Benoni. I called customer service in November to confirm the cancellation after receiving a new invoice, yet I have now received another invoice for R419.94. I kindly request assistance in resolving this issue promptly. Thank you for your cooperation. Regards, Kovilen

Telkom contacted me and urged me to switch from copper to wireless. I received the unit approximately 4 months ago but have been struggling to get Telkom to register the SIM card. On Monday, my phone line was cut off, affecting my ability to work, even though my internet is still functioning. I have spoken to the team manager but no progress has been made. At this point, I am considering switching to another service provider because it seems like the call center agents are not capable of resolving the issues and instead disconnect lines without reason. If anyone with knowledge of how the Telkom system works could assist, please contact Rina at [redacted].

Good evening, I need to obtain the following information related to my ADSL internet: - Internet user name and password - Network QoS details - Network TR-[redacted] settings - DDNS details - ADSL VPN Lite details - Network ping count and IP address/URL details - ADSL mode and type I require this data to properly reconfigure my ADSL router and restore my home internet connection. Please send me an email to initiate discussions about accessing my account information, or provide a phone number where I can reach you to obtain the necessary details. Best regards, M.V.

I was contacted by a Telkom representative two weeks ago regarding replacing my landline with a free wireless phone. I specifically inquired about using my cable fax machines and was assured that the landline would not be disconnected in that case. However, for the past week, I have been unable to use my landline. After reporting the fault, I received instructions to reboot my device and visit a nearby Telkom shop if the issue persists. Upon examining the courier-delivered box, I found a router and a sim card, which I did not request. I already have fiber and a router, so this unexpected delivery is confusing. If this was a result of a sales tactic without my full understanding, I request that Telkom retrieve their equipment and restore my landline immediately. Restoring my landline is of utmost importance to me in this situation.

I'm experiencing an issue with my home phone line, [redacted]. Recently, after a period of downtime, my line and internet service returned with a different number, [redacted]. Using caller ID on my work phone, I've noticed incoming calls from my house display this new number. Now, when I call home from work, I have to dial this new number to reach someone. Surprisingly, when I call my original number, there's no answer. It seems like some confusion has occurred, potentially resulting in a swap of phone lines during the recent downtime.

I contacted Telkom again about my urgent issue, referencing No. 20/02/10-[redacted]. Unfortunately, my query remains unresolved, with no technician assigned, leaving cables damaging my property and a pole hanging onto my wall. I am unsure who else to reach out to regarding this matter. During my conversation with Londiwe from Telkom, I inquired about the resolution timeframe, to which she could not provide a specific answer. Additionally, she was unable to furnish me with the contact information for the department handling these types of concerns.

Hello, I am looking to cancel my Telkom router contract because I have moved to Mtubatuba for work and unfortunately, there is no Telkom coverage in the area. I am unable to use the router, so I am eager to cancel it since it is not serving any purpose. I contacted the Telkom Customer Care Line, and I was instructed to cancel the contract online. However, I faced issues during the process as I was asked for the contract account number which I do not have or know. Your help with this matter would be greatly valued. Thank you, Nondumiso M.

My landline service, [redacted], along with the AFSL service, was unexpectedly disconnected by Telkom on June 30, [redacted], without my consent or prior notification. Despite numerous attempts and case numbers over the past two months, the issue remains unresolved. Visiting the Clearwater Telkom store revealed that traditional landlines were being replaced with smart landlines and fiber optics. Applications were made at Clearwater and Northgate Telkom stores, with no progress. After contacting the Accounts team, a partial refund was issued due to overcharging on my account, which was always paid promptly. Despite this, I am still receiving demand letters for services that were terminated by Telkom without communication. My account number, [redacted]20, now shows a charge of R887.04. I urge Telkom to rectify this situation promptly and cease sending demand letters. Additionally, I am interested in learning more about the smart landline service and the current status of world call cards, as I now have fiber optic service from a different provider. Thank you.

I am in the process of applying for a bond, but encountered an issue where the bank notified me that Telkom has blacklisted me with the Credit Bureau. This comes as a surprise as I believe I have settled all outstanding matters with Telkom back in [redacted]. At that time, I had requested cancelation of services for both my East London and Somerset West lines. Despite numerous emails, visits to the local Telkom branch, and submitting cancellation forms, the issue persisted until I was assured it had been resolved in July [redacted]. Now, this blacklisting is affecting my current application, and I urgently require clarification and resolution to remove this blacklist status.

I have a contract phone, and recently I have been experiencing signal issues. All calls are going straight to voicemail, even though my phone is on. Additionally, my other Telkom SIM card says "no signal" or "no service" in my phone. I have contacted Telkom, but I keep getting transferred to different departments without a resolution. The self-help guide advised me to reset my phone and wipe everything, but even after doing so, my account is still not working. I am in need of assistance.

My account number is [redacted]21. I received a message from Telkom on my phone stating that my account balance is R1195.12 as of March 30th. I am confused as we never discussed anything about the account balance. I applied for router installation and made arrangements for them to come and install it. They sent a message about delivering a package for me to sign regarding the router. They installed it, but I haven't purchased any data to use it yet. Now, they are mentioning a balance that I am unaware of. When I applied for installation, they mentioned that I wouldn't have to pay anything except for the data that I choose to buy. I'm unsure what this unexpected balance is for, as I never agreed to any additional charges.

Good morning, I have been dealing with an account issue since February [redacted], and unfortunately, it has not been resolved as of April. Originally, without my consent, Telkom upgraded my data package from 10 Mbps to 20 Mbps. Dissatisfied, I contacted the Accounts department in February, but received no response to my email. I then spoke to them on the phone and was instructed to cancel the 20 Mbps package, which I did (Case no. [redacted]9). The Accounts department assured me the problem was fixed. The 20 Mbps package cost was R1267.10, while I prefer the 10 Mbps package at R659.09. I paid R659.09 at the end of March, however, the April bill claims I underpaid by R415.61. I would appreciate further clarification on this matter. Kind regards, B.Kriel [redacted]

I submitted a cancellation request for my Telkom landline and internet contract on 11/11/[redacted] at the Telkom shop in the Mooi River Mall in Potchefstroom. Despite not receiving a copy of the filled-out form, I was informed I'd have to pay rent for another month. However, when I checked My Telkom, no amount was shown, indicating no accounts to pay. Despite this, I received repeated SMS notifications to settle arrears, starting on 25/4/[redacted]. I replied to the first SMS, explaining the situation, but received no response, and the invoices were not reflected on My Telkom. All payments were made until October [redacted], with no service since my disconnection on 11/11/[redacted]. Now facing a Final Notice SMS demanding R2548.46, I am prepared to involve legal assistance if this issue isn't resolved promptly. Due to the lockdown, Telkom branches in Potchefstroom are currently closed. Sincerely, Dr. Daleen K. [redacted] 7 Dorothea Street, Dassierand, Potchefstroom, [redacted]

I am B.C Sali, the Principal of Ilinge Primary School in Uitenhage, writing to address the ongoing issues with our Telkom telephone lines. Despite our account being in good standing, our telephone lines within the school premises are not functioning, limiting our ability to communicate. Despite multiple visits to the Telkom Baywest Offices in Port Elizabeth, I have not received any resolution after being informed that a Technician would be sent at a cost. The lack of assistance and communication from Telkom is greatly disappointing as our school relies on a functioning telephone connection. We are willing to cover the costs involved, but the urgent need is for Telkom to promptly send a Technician to address this critical issue. We are isolated from the outside world and urgently require your help to restore our communication capabilities. As the Principal of Ilinge Primary School, I urge Telkom to prioritize this matter and assist us in resolving this issue promptly. Sincerely, B.C SALI

Dear Sir/Madam, I recently visited your Gateway Branch and inquired about the 'Lockdown Promo' for R399. I had a conversation with Ms. Naidoo who was helpful, but I am currently facing some financial challenges as I have been retrenched and am a pensioner. I have been a loyal customer for many years, and this is the first time I have had to make such a request. I would like to switch my offer to the Wireless LTE Contract 5GB for R59 with a Telkom evening & Weekend Plan for R228 month to month. I contacted your office this morning to request this change, but I was informed that they would get back to me, which has not happened. I kindly request your assistance with this matter as I am in need. I did not plan for retirement but was unexpectedly retrenched. If I secure new employment in the future, I will consider switching to the initially advertised plan. Thank you.

I recently ported my number to Vodacom on Friday. According to Vodacom, they released the number as requested. The store confirmed the port, but now Vodacom is stating that your team needs to finalize it. I've been without signal for nearly four days, which is completely unacceptable. The number in question is [redacted]. Please, I prefer not to be asked to call in again as it has been a frustrating experience. I have been given conflicting information; one person stated that the port request is in the system waiting for Vodacom's release while today I was informed that Vodacom does not have a record of it. Kindly resolve this matter directly with Vodacom. I have already spent R60 on calls trying to rectify this, and as I am currently experiencing financial difficulties due to being retrenched, the stress and additional phone charges are overwhelming. The port was processed at the Telkom branch in Promenade Mall, Cape Town. I urge you to locate my number and provide me with an update. I am reaching a point of frustration where I may escalate this matter to Hello Peter and social media for resolution. Contacting customer service has been challenging as they keep disconnecting the calls. Your assistance in resolving this would be greatly appreciated.

Hello, I recently ported my number on Friday. According to Vodacom, they released the number that day. However, the store where the port was initiated now states that you need to complete the process. I have been without signal for nearly four days, which is very frustrating. The number I am referring to is [redacted]. Please avoid asking me to call as I have already been told conflicting information. It seems Vodacom needs to confirm the port request for that number. I would appreciate it if you could directly address this issue with Vodacom. I have exhausted all avenues and spent a significant amount of money on calls. The port was initiated at Telkom Promenade Mall in Cape Town. It is important for me to know the current status of my number without having to make more calls. Thank you.

I am Robyn Collins, and my account number is [redacted]. My phone line hasn't been working since Telkom migrated it to wireless on February 5, [redacted]. Despite ongoing issues and queries with accounts, my phone was disconnected on March 23. Telkom has been billing me for services I didn't request, and now claims I owe R1,[redacted].80 with services to be canceled. I am seeking resolution by having my account considered settled up to the last working date, and having a technician fix my phone or provide an internet phone instead of the current modem. I have faced call quality issues since the migration, reported multiple times with unfulfilled promises of resolution. Additionally, I was upgraded to SmartVoice [redacted] without consent, which I disputed and settled the account on March 23. Despite assurances from accounts, I was still disconnected for non-payment. I am dissatisfied with the situation and request prompt action. Please contact me at [redacted] as my landline is inactive.