Target Customer Service Issues

Good Evening, I am reaching out regarding a recent purchase I made on Target.com with my red card. I bought an electric scooter, a PS4 headset, and a PS4 controller. Unfortunately, these items were stolen from my car, which prompted me to file a police report. This incident is heartbreaking as they were meant to be Christmas gifts for my son, and we are on a tight budget. I have explored options with my car and home insurance, but they require a $1,[redacted] deductible, which is unaffordable given the total cost of the stolen items being approximately $[redacted]. The two items for store pick up have order number [redacted][redacted]. The PS4 controller was purchased in-store on 11/28 with my Target red card. I have tried contacting Target several times today, but have faced multiple disconnections during transfers. I was assured by team leads that reimbursement or replacement could be possible, but due to the disconnections, this was not finalized. Any help from Target's protection program or customer relations would be greatly appreciated as this situation is devastating and will impact my son's Christmas. Thank you for your assistance. Sincerely, Lauren S. [redacted] [redacted]

I bought a big order for my grandkids, but it was sent to the wrong address. I contacted Target immediately to correct it. The intended address was [redacted] 6th Street North, Montrose, MN [redacted]. However, it went to [redacted] 6th Street North by mistake. We only received one package, and the rest did not arrive. I am missing almost $[redacted] in Christmas gifts that were either lost or delivered incorrectly.

I placed an order on December 2nd, [redacted], at 8 a.m. with 2-day shipping. As of the morning of December 6th, [redacted], I am yet to receive my order. The website mentioned possible delays due to a day of mourning observed by USPS on December 5th, [redacted]. My concern is that since I ordered on the morning of December 2nd, with 2-day shipping, it should have arrived by the end of December 4th, prior to the day of mourning. I believe there should have been an email or notification about the potential delay instead of me having to check the order details page for information. Despite the explanation about the impact of the day of mourning, I still find it unreasonable for a package ordered on December 2nd with 2-day shipping to be affected by an event on December 5th when it should have arrived on December 4th. I am hoping to receive a response regarding this matter. Thank you.

This is my fifth attempt to reach out to Target. I've had four unhelpful phone calls, and during the last call, I was left on hold for 25 minutes before being disconnected. This has been the worst customer service experience I've ever had, with no resolution in sight. Here's the issue: I searched for a unicorn tent on Google and selected one from Target. However, I received a confirmation that a polar bear tent was being shipped instead. I double-checked my order and definitely selected the unicorn tent. The website displays images of a unicorn tent, but the checked item is a polar bear tent. I just want the unicorn tent I intended to purchase, but no one seems able to assist me. I was informed that the shipping was stopped, and I will receive a refund in 7 to 10 days, but this doesn't solve the problem of not getting the correct item. I need this fixed urgently as it's a Christmas gift, and I'm extremely disappointed with the lack of resolution. It's frustrating that such a simple purchase is turning into a major hassle, especially when other customers seem to be facing the same issue without it being resolved.

I purchased a music CD and attempted to return it within 3 hours due to skipping. Despite being told there were no returns, I could exchange it. Concerned about getting another faulty CD, I requested to speak with the manager. Unfortunately, she was unhelpful and impolite, declining the return. Their demeanor was unacceptable, given my frequent visits as I work nearby. Having retail experience, I believe they could have handled the situation better. Additionally, I encountered an issue trying to order a Christmas gift online at Target. After being prompted to reset my email password multiple times without success, I am frustrated. As a result, I opted to place my order with Walmart hassle-free. Disappointed with Target's service and the treatment I received in-store, I have decided not to return and will choose Walmart for my future purchases.

To Whom It May Concern, I recently returned from a shopping excursion to my local Target store, and unfortunately, my experience has left me feeling displeased. Being a loyal patron of Target, I have always admired the diverse range of clothing options available, along with the inclusive sizing and fair pricing offered by the store. During my visit today, while searching for a specific garment, I found myself browsing through the sale section, where I stumbled upon the item I was looking for along with a few other pieces. To my surprise, I discovered a lovely blouse in size M, priced higher than the same blouse in size S displayed next to it. I assumed it was a mistake in labeling and brought both items to the cashier, hoping to purchase the medium size at the smaller size price. The cashier expressed uncertainty and called a manager for clarification. To my disappointment, the manager informed me that the prices differed due to the sizes of the garments, despite being identical in all other aspects. This explanation left me puzzled and disheartened. I fail to comprehend the rationale behind pricing identical items differently based solely on the size. I have always held Target in high regard and valued their commitment to inclusivity, but this experience has given me pause. I sincerely hope for a clearer explanation to understand this practice better. Thank you for your attention to this matter.

Order Issue with Target I placed an order on Target.com on cyber Monday. However, I have faced multiple delays and received items in pieces for pick up. Despite my efforts to collect my order on three separate occasions, I received an email stating that the remaining items were canceled without my notification or consent. Upon visiting the store to pick up my order, I learned that everything had been canceled. The customer service at the store was unhelpful, directing me to contact .com ordering for assistance. After spending 47 minutes on the phone, I was disappointed by the lack of support from a customer service representative who indirectly blamed me for the situation. The strict two-day pick up window posed challenges for me as a mother and full-time retail worker. Even after speaking to a supervisor for over an hour, I was informed that the promotional prices from my original order could not be honored due to the delay in pickup. I have been a loyal Target customer for years and have always valued their customer service. However, this recent experience has left me extremely dissatisfied. I am reconsidering my decision to shop at Target in the future, both online and in-store, due to the poor service and inability to address my concerns adequately.

I placed an order for a Google Home Mini on Monday, December 3. I was promised 2-day shipping, but was then notified it would arrive on December 6, which was disappointing. However, when December 6 passed, I was informed it would now be arriving on December 10, which is not in line with the 2-day shipping promise. Given that I am near the Target at Beverly Center, I would prefer to cancel my order and receive a refund to purchase it locally. Could you please process the refund so I can buy it in-store today rather than waiting a week for shipping? Thank you.

On Tuesday, December 4, [redacted], before 8:37 A.M., I placed an order with Target (order number: [redacted][redacted]) containing 5 items. It was supposed to arrive in 2 days according to Target's shipping policy. However, my delivery date was suddenly changed to today, Friday, December 7, [redacted], but then got postponed with no clear date given. One of the items, Concord Grape Jam, was rescheduled for Monday, December 10, [redacted]. Living in an area with frequent bad weather conditions, delays like this can be problematic. I compared this experience with Walmart, where I received most items in 2 days. Despite my disappointment with Target's delay, I had high hopes for future orders with them. It has been a week since I placed the order, and not a single item has arrived, contrary to Target's promised 2-day shipping. The sudden changes and extended delays have been inconvenient and frustrating. Thank you, Virgil B.

I preordered the Super Smash bundle for the Switch in October and paid for it using a prepaid Visa. Initially, I was told it would arrive by December 10th. However, when I checked on my order today, it is now on back order, and the estimated delivery is between the 19th-29th. When I called customer service to inquire if I would receive it by Christmas, they were unsure. Upset by the uncertainty, I decided to cancel my order. Unfortunately, I was informed that I would not be refunded as I no longer had the card I used for the purchase back in October. Despite my request, they were unable to reinstate the order. Now, I am left without the game and out of $[redacted]. I find it frustrating that I preordered an item only for it to be placed on back order without a clear delivery date. Being a single mother, $[redacted] is a significant amount for me, and I would appreciate some form of refund.

I am surprised by the experience I had when I ordered toilet paper online using my Red Card on December 2, only to find out it's scheduled to arrive on December 14. I had assumed most items would have two-day shipping, but two weeks is unacceptable. This prolonged delivery time has made me question my loyalty to Target online as it falls short when compared to Walmart and Amazon. Additionally, I attempted to set up the stock and save option but struggled to understand how it works. I suggest that Target clearly indicates, in bold, the expected delivery time for each item to avoid customer confusion and disappointment.

I wanted to share some feedback regarding my experience as a long-time Target shopper. I've been loyal to Target since it first opened on Long Island years ago. Typically, after mass on Sundays, I would visit the Copaigue NY store, but now I shop at the Horseblock Rd location in Medford NY. This store recently underwent a significant renovation/remodel. My observation is that the changes made have caused issues rather than improvements. The out-of-stock items and poorly replenished shelves are disappointing. Prices seem to have increased noticeably. The new layout is confusing, with categories split and scattered throughout the store. It feels like Target is trying to venture into upscale territory, which may not be their strength. Unfortunately, if these issues persist, I might have to stop shopping at Target soon. - C. G.

I'm reaching out to Target regarding a recent FedEx delivery experience. I placed an order on Dec. 3 with free 2-day shipping, scheduled to arrive on Dec. 5. However, the tracking showed it arrived at Ellenwood, GA FedEx location on Dec. 5 at 11:07 PM, then departed on Dec. 7 at 8:07 PM. It eventually made its way to my local FedEx facility in Eastaboga, AL on Dec. 8 at 5:04 AM and was out for delivery at 5:16 AM. I finally received the order at 3:03 PM. The package spent 46 hours in Ellenwood, GA before being shipped out. I wanted to bring this to Target's attention. Thank you for the free shipping and your time.

I recently shopped at the Manteca, CA Target store. During checkout, the cashier scanned a gift card and mentioned a $5.00 promotion gift card. I expressed my gratitude. However, upon reviewing the receipt, I noticed I was charged for the card. I was surprised at being billed for something I didn't intend to purchase. I was not given the option to decline the offer. Now, I am forced to return to the store to use the card or lose $5.00. My attempt to address this issue with the store over the phone was unsuccessful. I experienced being hung up on and being put on hold for 20 minutes. I plan to give away the card and avoid shopping at Target in the future. I believe this practice of misleading promotions should be brought to the attention of the BBB. Feeling deceived and pressured to return to spend more money has left me disappointed. I prefer honest transactions rather than feeling compelled to make additional purchases. I will not be returning to Target. Thank you, Shelly Miceli.

Hello Target Customer Service, I am extremely dissatisfied with the customer service I received. I made a substantial purchase from Black Friday through Tuesday and most of the items arrived broken or with missing parts. The most egregious example was a table I received that had been previously refunded, was missing screws, and had scratches all over the top. After spending 2 hours on the phone being transferred between associates, I was simply told they would send me a label and I could ship the damaged item back. When I explained that I live in a 3rd-floor apartment and couldn't manage it, the response was unhelpful. This has been the most frustrating shopping experience I have ever had. I have bought furniture online from other stores without any issues. I also tried to exchange some damaged wall frames once they were back in stock, but without my consent, a refund was processed. I buy a lot from your store and being treated like this is unacceptable. I did not expect this lack of service from a store I thought highly of. Just because I used a coupon does not mean I should receive previously refunded or damaged items.

I was disappointed with the lack of availability of black dolls at Target stores in Minnesota. On December 7th, I was specifically looking for a black waterbaby doll but found that I could only pick up in store, not order online. When I visited the Midway location, I saw two rows of waterbaby brand dolls, none of them black, priced at $17.99. After asking for help, a team member found two black dolls of the same style in the back, priced at $19.99. Today, there is a 40% Cartwheel offer for Magic Wonder waterbabies, but it only applies to in-store pickup items, which is not an option for the black dolls. I believed Target aimed to be inclusive and diverse, but my experience has not matched that. I hope Target will increase the stock of dolls of color in various locations, maintain consistent pricing for dolls of all colors, and allow promotions to apply to all dolls.

Hello, I need help with an online order issue. I made two orders for long johns but faced problems with the discounts and the sizes received. The first order (#[redacted][redacted]) for 2 sets cost $33.12 with a 15% discount, and the next day there was a 20% discount. The second order (#[redacted][redacted]) for $47.16 with a 20% discount was needed due to size issues. I tried to get assistance at the Target in Queens, NY but was unsuccessful. The items received were too large, and the correct sizes were not available in-store. Target staff could not reorder at the same price, and a manager suggested a return and call for a discount adjustment. After a frustrating call to customer service and being unable to resolve the issue, I felt upset by the lack of appropriate assistance. I would like to exchange the items for the correct size (S) and have the 20% discount applied. Other stores like Macy's, Express, Gap, Banana Republic, and Walmart are able to accommodate adjustments and reorders within a reasonable timeframe. I am seeking help to resolve this issue and reorder the items in the correct size with the discount applied. Regards, Christine C.

On Monday, December 3, [redacted], I visited Target located at [redacted] Mission St, San Francisco, CA 94[redacted]. As a regular customer of Target, I typically have positive experiences with the helpful and friendly employees. During this particular visit, my partner and I were assisted by Emily at the cash register. We had an inquiry about a promotional offer, to which Emily consulted her coworker, Ashley/Ashleigh. Unfortunately, Ashley/Ashleigh's response left us feeling like we were being questioned for not reading signs correctly. We believe that seeking clarification on promotional details, especially concerning fine print, is reasonable. Despite our polite inquiry, we perceived Ashley/Ashleigh's attitude as very rude and unhelpful. Both having experience in retail, we understand the pressures of the job but did not appreciate the dismissive behavior. It was disappointing to encounter such a lack of willingness to assist and apparent annoyance from Ashley/Ashleigh. I wanted to share this feedback concerning the employee's disrespect towards us during our visit.

On Sunday, December 9, I shopped at Target spending approximately $[redacted]. In Suffolk County, New York, bringing our own bags is required, so my son helped pack to speed up the process. Upon reaching home, I realized a $6.89 lipstick was missing, likely left out by my son. I promptly returned to Target about 3 hours later for a refund or replacement, but faced disbelief. Although they searched the register and couldn't locate the item, no one was available to check security cameras. I felt unjustly accused and humiliated. Being a frequent shopper and Target cardholder, it's disappointing to be mistrusted over a small item. The store had my receipt and payment details. Considering the treatment, I'm unsure about returning. Suzann R.

I am extremely upset about a recent situation with Target and their failure to resolve it. I ordered four chairs and received confirmation emails from Target and a delivery confirmation from EFW, but only one chair arrived. Despite being charged for all four, Target customer service said they couldn't help. I contacted EFW, and they confirmed only one chair was sent by Target. After multiple calls and promises to ship the missing chairs, Target failed to do so. Their customer service was unhelpful and I was repeatedly hung up on after long holds. I have faced shipping issues before with other retailers like Amazon and Wayfair, but Target's handling of this situation has been the worst by far.