Sweetwater.com Customer Service Issues

I placed my first order online and received a confirmation email, but the payment hasn't shown in my bank account. Following advice from my bank's call center, who suspected an issue with the website, I placed a second order. Worried that there might be a delay due to different countries being involved in the payment process (Mexico bank account, order going to San Diego), I now fear I might be charged twice. I kindly request the cancellation of the second order (L[redacted]) and assistance in understanding why neither the first nor second order payments are reflected in my bank. I'm open to using an alternative payment method if necessary to resolve this promptly, as the delivery to Mexico is time-sensitive. Please reach out to me at [redacted] or on cell phone [redacted]. It would be greatly appreciated if a Spanish-speaking representative could facilitate the process. Thank you for your help.