SwagBucks Customer Service Issues

I realize this might be challenging, but I have no option but to reach out. I have three gift cards awaiting approval. Though it's still early, could you possibly speed up the process, especially for the Visa card? Today, my family faced an unexpected situation, and without the Visa being approved by this afternoon or evening, I won't be able to afford dinner for my three boys. It's hard to confess this, and I understand this is a big request, but I'm hopeful that given the urgent circumstances, an exception could be made just this once. I appreciate your prompt and thoughtful review.

I am only eligible for about 10% of the Swagbucks surveys available. Is there a way to narrow down the selection to increase my chances of qualifying for more surveys? Living in Hawaii seems to be a limitation, affecting my eligibility for surveys. Being disabled with a low, fixed income, I am exploring options to earn extra income from home. Residing in a remote area with limited internet access, I rely on my phone and data plan for online activities. It is disheartening to spend 15-20 minutes on a survey only to be disqualified, wasting both my data and time, and causing frustration.

I had an old account with my debit and credit cards linked to it, but I deleted it as I wasn't using Swagbucks. Three days later, I created a new account, but I am having issues linking my cards. The system is requesting a text message verification before I can access sweepstakes or rewards. I have no intention of removing this account, especially since I have accumulated over [redacted] SB. Please reset the phone verification and adjust the system to enable me to link my credit/debit cards to this account.

I am having trouble redeeming my SB for £5.00 PayPal cash. I have used this method successfully in the past. However, this time when I attempt to redeem [redacted] SB for £5.00 through PayPal, it prompts me to verify my PayPal account. After verifying, it confirms my account but when I try to continue with the redemption, it loops back to verification. It seems to be stuck in this cycle and I have been unsuccessful for a couple of weeks now. I would appreciate it if you could assist me in resolving this issue. Thank you.

I'm experiencing issues receiving the rewards I redeem. I've been waiting for the Walmart gift card links, but they haven't been coming through. Despite trying to request the link from "Charlie," I still haven't received it. I reached out to Compliance, but there's been a long delay with my last gift card taking over a month to process without a link. My Swagbucks are accumulating, and I can't access them. I prefer only having one gift card pending at a time as it's less confusing. I would greatly appreciate assistance in getting the links to my gift cards. Thank you for your help. - M.L.

I have been trying for several months to correct my email in order to redeem my points. Despite numerous attempts to contact customer service, I have not been successful. It is frustrating that such a simple issue is proving to be difficult to resolve. When I first opened my account, I mistakenly typed my email as @msn.com instead of @gmail.com. I have been trying to rectify this since March. Every time I reach out to customer service, they address different issues that I am not experiencing. Even after contacting them through Facebook, I was directed back to the website with a generic response. At this point, all I want to do is redeem the $25 I have already earned. I am feeling tired and frustrated with the situation.

Hello, I recently ordered the $5 Dollar Shave Club Starter Set using my email associated with SB. Unfortunately, I haven't seen any pending points in my account or any acknowledgment of my purchase on the website. I have submitted a request on Swagbucks with screenshots of my email and delivery confirmation. The automated response I received asked me to wait for 32 days before contacting them again if the points don't show up. However, the deal mentioned that points should be pending for only two days. I am hoping to have the points credited to my account by the end of today, 6/27. Thank you.

As of August 12, [redacted], the issue remains unresolved despite Swagbucks confirming they fixed the problem. I am continuously being prompted to verify my information whenever I attempt an offer, but the system is not allowing me to proceed. Despite reaching out, I have not received any response. I am becoming increasingly frustrated. My contact information and account details are accurate. Please either enable me to engage with the community, or I will have to close my account and share negative feedback widely. I am worn out from attempting to resolve this matter. To access my account details, kindly verify your identity with me during communication.

I am experiencing difficulty purchasing Amazon gift cards, despite my repeated attempts to do so. On 9/11/18, I tried to buy two Amazon gift cards: #[redacted]4 was for a $3 card ([redacted] sbs), and #[redacted]2 was for a $25 card ([redacted] sbs). Due to past verification problems, I selected "identify childhood best friend" verification. Although I received messages stating my requests were verified, I never received any emails. For the last 10 days, I have diligently checked my spam folder with no success. I even searched for any potential blockages without finding any. I am a long-time Swagbucks user who has redeemed thousands of dollars in gift cards over the past decade. This issue started a few months back. Today, I opened a new ticket #[redacted] and attached screenshots of my account page from 9/11/18, showing the removal of [redacted] Swagbucks, along with copies of the two gift cards and verification confirmations. Despite my attempts via the "submit a request" system, I have been unable to get any assistance. Please review this ticket to validate my situation. The lack of available support is incredibly frustrating. I have several hundred dollars earmarked for gift cards and would rather not abandon Swagbucks, as I enjoy the daily challenges. Kindly address this matter promptly. - Ina Greenstein

I recently tried contacting Swagbucks' customer support page with the following message. I have used their customer support services before and was always satisfied. The issue I encountered is that when I tried to send a complaint to Swagbucks' customer support page, I received a notification stating that my account has been suspended. Here is the message I attempted to send: Upon trying to complete a survey, I was informed that I have been terminated from it due to being identified as a poor quality respondent by the client. They claimed either I completed the survey too quickly or my responses were not well thought out. According to the message, my account will be deactivated after two such terminations. I want to clarify that I take my time to read and respond thoughtfully to surveys. I am baffled by the client or Swagbucks coming to such a conclusion. I dedicate significant time and effort to surveys, and I am upset by this inaccurate assessment. I believe I deserve examples to defend myself against these claims. I have faced issues with surveys in the past but reported less than half due to the time-consuming complaint process or receiving automated responses from clients. I demand fairness, an explanation, and to be reinstated. The statement provided is untrue, and I am frustrated by the situation. If possible, please call me at [redacted] to discuss further. Thank you for your attention.

I completed an offer but did not receive the credit for it. After waiting for seven days, I reached out to customer service. They requested screenshots from me and then provided a generic, unhelpful response that did not address my specific issue. Furthermore, as per the terms of the Swagbucks offer, following their generic response will cause me to miss out on receiving SB since it will exceed the two-week grace period for investigating credit.

This is my second request for assistance regarding an issue that occurred on July 26th. I have been a loyal user of Swagbucks from the very beginning and have accumulated a lifetime total of [redacted],[redacted] Swagbucks, primarily used for purchasing gift cards. Despite my familiarity with the redemption process, I encountered a problem with two Amazon gift card orders. Order #[redacted]8 ($3) and #[redacted]5 ($22) in July were unsuccessful, resulting in a refund. Later on September 11th, I tried again with orders #[redacted]2 ($22) and #[redacted]4 ($3), but these were not refunded as expected. I have opened ticket #[redacted] but have not received a resolution. I provided screenshots of the purchases, yet no confirmation emails were received. I followed instructions to view my gift card orders and reset security questions, both resulting in "email sent" messages but no emails received. I suspect there may be an issue with the email address listed on my account. I can be reached at [redacted] for further assistance. Thank you.

I recently finished an offer promising 500SB dollars for 44,[redacted] IMVU credits, but I have yet to receive them. After contacting Swagbucks and IMVU, both parties are redirecting me back and forth. The offer was for new users to earn 22,[redacted] credits by signing up for Swagbucks and earning at least [redacted] SB, which I completed, and the credits were doubled when I did it. I was a new user when I signed up, and I now have [redacted] SB in my account. My IMVU user ID is fern189, and I used [redacted] to create the account. I have sent screenshots of the completed offer and my SB balance to both companies, so it is unclear why I am facing difficulties receiving the credits. I simply ask for the offer to be honored and for the 44,[redacted] credits to be credited to my account. Thank you, Fern G.

I may have missed some verification and setup steps when signing up for a membership. I overlooked completing the SMS verification step that required entering my phone number to receive a code. Today, I tried to rectify this by requesting a verification code through SMS, only to realize I had inadvertently locked myself out of the process. I am hoping to speed up the 10-14 day wait time for my customer service claim to be resolved.

I have the Swagbucks Button installed on my Google Browser. I recently visited Xfinity Mobile and purchased two iPhone 7 Plus smartphones. Each time I made a purchase, I saw a notification offering me $75 cash back, and I clicked on "activate now." However, I never received any emails confirming these cash back offers. I have all the necessary information such as order numbers, dates, and pricing to prove my purchases. Unfortunately, I can't find any customer service contact information for SwagBucks. I'm disappointed with this experience, especially since I recommended SwagBucks to my office staff. I would appreciate it if someone could reach out to me promptly to help resolve this issue. Thank you, Tracy W.

I have been shopping through various merchants on the Swagbucks portal, but I never receive the Swagbucks points even after activating the button on the merchant's page. Despite emailing them and submitting copies of orders, I only receive a scripted response from someone claiming to look into the issue. The latest problem, which is over a year old, remains unresolved. Based on the language used in their emails, it seems they are not genuine customer service representatives. They appear indifferent and provide false promises to brush off the concerns. I have raised the issue on their Facebook page, but no one has attempted to resolve it. I am considering halting my shopping via their portal until my credits are rightfully given to me so that I can disengage.

I received an email from SWAGBUCKS addressing my missing Swagbucks from a shopping activity on Nov 4th. The email mentioned a ticket number #[redacted] and stated that it may take up to 14 business days to resolve the issue. They also mentioned I was not signed in when the comment was submitted, which puzzled me. Despite attaching purchase receipts to show I was logged in while shopping, my activities are not reflecting in my account. I am frustrated with the lack of support and disappointed with the customer service provided by SwagBucks. Thank you GETHUMAN for your assistance in trying to resolve this issue.

I have been using Swagbucks for a long time, and they have usually been responsive to my inquiries. I have consistently adhered to their guidelines, ensuring that no one else in my household has a duplicate account, disabling my adblocker, abstaining from using bots, and setting Swag Search as my primary search engine. I diligently reported any problems or bugs I encountered on the platform. However, to my surprise, I recently discovered that my account has been deactivated. Despite reaching out to them through a ticket, I have yet to receive a response, and I fear they may dismiss my concern with an unsatisfactory explanation.

I had a Swagbucks account that I closed along with my old email. I'm facing difficulty logging in since I can't use my old email for security checks. I attempted to create a new account with my current email, but the app rejected it, and the website said the account already existed. I can't reset the password as no code is sent to my email. My goal is to access my original account. If that's not feasible, I would like to sign up with my current email, but technical issues are preventing me from doing so. Thank you.

I encountered an issue with the Truebill offer on Swagbucks. The offer indicated that I could download Truebill on both iPhone and Android, but when I tried, I was only able to download it on iPhone. When I reached out to Swagbucks for assistance, they responded by asking what I wanted them to do to fix the issue instead of providing a solution. I would like Swagbucks to compensate me for my time and frustration caused by this error. Given my regular activity on the site, I am requesting either a one-time 30% discount on a $50 Visa reward card, or half of the [redacted] SBs promised for the deal. Since I struggle with severe anxiety disorder, this situation has been particularly stressful for me. The 30% discount on the Visa card seems like a fair resolution. Thank you for considering my request. -Jennifer Brown