Suntrust Bankruptcy Department Customer Service Issues

In [redacted], we filed for bankruptcy on our Suntrust 2nd mortgage. The court determined the collateral's value as $60,[redacted], declaring $47,[redacted] of the loan as unsecured since the property value did not cover the lien. After our bankruptcy was discharged in May [redacted], we believed the lien had been eliminated as an unsecured debt. Our bankruptcy case number is 08-[redacted], and the loan number is [redacted][redacted] from Suntrust. Now, as we are refinancing our 1st mortgage, we have been informed by the title company that we need a copy of the release. We are urgently seeking assistance in resolving this matter. If you are unable to assist, kindly direct us to the appropriate resource. Thank you for your help in obtaining a release of this lien.

I am looking to connect with a representative from Suntrust familiar with my Chapter 13 bankruptcy case, particularly concerning Rule [redacted].1 and the final cure payment. Suntrust disputed the final payment, leading to a court hearing where Suntrust did not appear, and the court ruled in favor of the Trustee's record. Despite this, Suntrust is still pursuing the disputed amount, causing confusion in my account and receiving unwarranted collection calls. Regrettably, I have been unsuccessful in reaching anyone from Suntrust Bankruptcy to address this issue.