Steam Software Customer Service Issues

I am reaching out for assistance regarding a troubling situation that I have recently encountered. An individual contacted me alleging that I had engaged in fraudulent transactions in error, implying that they intended to report someone else instead. This individual then provided me with a Steam and Discord account details, instructing me to communicate with someone claiming to be a Steam staff member who could assist with resolving the issue. Regrettably, it appears that this purported Steam representative is now requesting money from me in order to continue investigating my Steam account files. Consequently, I am unable to access my Steam account and am seeking help to regain control of it. Thank you for your attention and any assistance you may provide.

I was unexpectedly logged out of my Steam account, and despite using the correct username and password, I am unable to log back in. I have not received any email notifications from Steam regarding login attempts or password changes, and all previous emails with purchase receipts or sale updates have been deleted from my inbox. The only email I currently have from Steam is a support ticket confirmation that I submitted a few hours ago. Your assistance is greatly appreciated.

Hello, I was a victim of fraud on my bank account yesterday. Someone attempted to purchase two video games on Steam.com. One payment was declined due to insufficient funds, but a second payment is currently "on hold" awaiting validation by Steam. Despite my bank refusing to assist, Steam has not responded to my email requesting to cancel the pending transaction. I also asked for the user's ID and IP address who hacked my account. Could anyone provide me with a direct phone number for Steam support before the transaction is approved? Thank you in advance, J.

Hello, I purchased Hunt: Showdown around two months ago from a local site. They changed my region to Turkey and sent the game as a gift. I have been playing for 24 hours, but I encounter a lot of waiting on a screen with an error message prompting me to reconnect to the server. The specific error code, which I believe is 0x3003, prevents me from rejoining the game smoothly. This issue makes the game unplayable at times, and I am wondering if there is a possibility for a refund or any other solution. Thank you.

I am reaching out regarding a friend's account issue which is not resolved through the usual channels. My friend's account, ai_chiko_r, was compromised on May 24, [redacted]. The email, password, and phone number associated with the account were changed without authorization. Despite attempts to contact support, an issue with captcha prevents communication. Efforts including clearing caches, deleting history, and changing passwords have not resolved the problem. Please assist in recovering the account by responding to this email at [redacted] I have attached a link to a recent invoice for verification purposes. Any necessary information to prove identity will be provided as requested. Thank you for your attention to this matter.

Hello. Yesterday, I sent a message explaining that my account was stolen and hacked. I am reaching out once more for assistance. While playing Grounded, I received a message from a friend containing a €50 code. Without much thought, I entered my Steam login details as I assumed it was from my friend. Subsequently, an email informed me that my Steam email had been altered. I find it puzzling as whenever I log into my Steam account, numerous email codes are required. In this instance, there was no email notification asking for permission to change my email associated with my account. I attempted to recover my account by changing the password, only to end up with a new account named eduard199823 that shared the games from my original account but necessitated me to “borrow” them. The original account email, pizzaspaghetti11, had been switched to eduard199823, with my main account name altered to PizzaS11. I am concerned it could happen again. Logs should show that my account was registered with the email [redacted] If necessary, I can provide details such as friends’ names and owned games to authenticate my ownership of the account. Kindly assist me in reclaiming my account, which I've invested significant funds in. I acknowledge my error in clicking on suspicious links, but I am only human, and mistakes can occur. It is distressing to learn that my account is now locked, preventing me from making any alterations. I implore you to act swiftly before more of my friends are lured by the "catch 50€" message. Your prompt assistance is greatly appreciated.

I purchased a Steam account on G2A.com with Black Ops 3, but now, when trying to switch back from another account, I am unable to access it without the original user's email. Unfortunately, I don't have access to that email. I would appreciate being able to access the account and perhaps transfer the game to my main Steam account. I have the necessary login credentials for both accounts, but the two-factor authentication is preventing me from activating family share to easily play the game.

Han hackeado mi cuenta. Se modificaron el número de teléfono, el correo electrónico y todos los datos. No puedo recuperar mi cuenta de ninguna manera, está completamente bloqueada. Los pasos para la recuperación son absurdos y la falta de atención al cliente por teléfono es vergonzosa. Además, cambié de tarjeta de crédito, lo que dificulta asociar los datos necesarios para recuperar la cuenta. Es una pesadilla.

I have been a Steam user for years and mainly use it on my desktop PC. Recently, I bought a laptop and decided to change my password, as I hadn't done so in a few years. However, upon installing Steam on my new laptop, I encountered an issue where I couldn't log in and received a "check and try again" error message. Subsequently, I logged out of my desktop PC, but now I am unable to log in on either device. I do have a Steam Guard code, but I am unsure how to proceed with it. I have both PCs and my phone with me, ready to follow any guidance you can provide.

I recently bought Street Fighter 6 from India. Unfortunately, I've encountered several issues. Firstly, it took me about an hour to get past the license agreement at the start of the game. Secondly, due to my location, I struggle to find players to match with. When I do connect with players from other regions, I face a [redacted] ping which makes gameplay difficult. Despite playing for 4 hours, I have not enjoyed a single good online match as finding players has been tough. I haven't even tried the story mode yet. I was initially excited about the game after playing the demo, but the online experience has been disappointing. I hope to receive a refund as I feel frustrated and unable to fully enjoy the game. Thank you for considering my request, you can verify my account activity if needed.

I am experiencing difficulty with regaining access to my account. I upgraded my RAM and hard drive and now cannot recall my login information. I am able to provide proof such as: account name, friends list, games played, wishlist, screenshots taken of games, account creation date, likely payment method used for game purchases (last four digits of the card), and photos of desktop shortcuts. If additional information is needed, please let me know. Apologies for the inconvenience, Thank you for your assistance.

I received a message from a person named Tamzi on Discord claiming to have falsely reported me for fraud. He shared a screenshot instructing the erroneously reported person to contact eMiT (officially) on Discord. Suspicious of a scam, I realized I was in trouble. I promptly alerted my bank, and they closed my card for investigation, issuing a replacement. Additionally, the scammers have taken over my account, barring me from accessing it with my email or password.

I was incarcerated from April [redacted]. My Steam account has been inactive since then, and I am unable to access it now. Despite reaching out to PayPal about the account purchases, they do not have records dating back 8 years. I have invested significant time and money into Steam, creating a new account and buying a game, but I am frustrated that I cannot recover my old account. I received an email from your team asking for purchase details, and I can provide the account information, but as mentioned, the records do not go back 8 years. I would appreciate your assistance in resolving this matter.

I had trouble signing into my Steam account today. I thought I might have mistyped my password, so I tried changing it. Unfortunately, I made a typo in the new password. I quickly changed it again to something simpler. This led to an error message stating my account is being throttled. I would appreciate it if my account could be unthrottled so I can access it normally. Thank you for your assistance. Please get back to me promptly.

Me gustaría solicitar una nueva tarjeta de Steam de 20 euros. Ayer compré una tarjeta para mi familiar en Estados Unidos y le dijeron que estaba defectuosa, que ya había sido usada. Tengo el recibo de compra con la fecha y la hora, ¿cómo es posible que me digan que fue usada si la acabo de comprar? Estoy dispuesto a enviarles la foto del recibo si es necesario.

Hi, I purchased 2 Steam gift cards from my local 7-Eleven on 6/29/[redacted]. The cards were already used. I have screenshots of both cards after trying to use them. I inputted the codes from my receipt and the cards, along with the screenshots. I am extremely frustrated. I do not have $60 to just give away like this. This is not the first time this has happened to me. I bought a $[redacted] card at Family Dollar with the same issue. I need to know if the cards or codes can be fixed, or if I can get a refund because this situation is ridiculous.

Hello Steam team, I purchased two Steam gift cards each worth 54 euros from the Eneba website last night. When I tried to redeem the codes on Steam, I received an error message stating that the codes had already been used, rendering them unusable. It appears that someone may have illegitimately obtained and used the codes, causing me to lose my money. If a refund is not possible, I would like to know the Steam account associated with the theft. Below are the codes for the Steam gift cards: 1. 2D5H7-BBGRM-DYBJL 2. 7ZCAH-4RD4V-97L35 Thank you in advance for your assistance. Best regards to the entire Steam team.

I am encountering a problem with my STAR WARS: The Old Republic subscription. The subscription was charged to my account yesterday, but it has not been activated. Despite the successful payment, when I access the game, it does not reflect my subscription status. I have the payment confirmation, yet I am lacking the benefits and access associated with the subscription on my SWTOR account. I am uncertain why the subscription has not been processed. I am seeking assistance to address this issue and would appreciate an update on when the subscription will be active on my account.

Someone reported me on Steam by mistake, and now I need to take action to avoid being permanently banned. Drew Checker attempted to help me with this issue. Please, as quickly as possible, unban my account auyhk58 and restore access to my email. It is frustrating to be banned for someone else's mistake in reporting players accurately.

Hello, my Steam account has been compromised. I was attempting to make a trade when I believe I unwittingly allowed another device access to my account. Subsequently, my password and associated email have been altered. As the verification process sends emails to the new address, preventing me from resetting the password, I am unable to regain control. The account in question is registered under the username "Arias340." I am seeking assistance to recover access by providing the original email or password details for verification purposes. Thank you.