Steam Software Customer Service Issues

Good morning, I hope this message reaches you well. I recently got a new computer and seem to have logged into my Steam account incorrectly. When trying to reset my forgotten password, I inadvertently created a new account where I can't access the games I purchased. I would appreciate it if you could assist me in locating the correct account or transferring my purchased games to the account I am currently using. I apologize for any confusion this may have caused. Best regards, Richard A. (Bud) V. [redacted] Cedarbrook Rd Jonesville, NC [redacted] [redacted]

I purchased "Ark: Survival Evolved," a game I enjoy playing on console, especially since it was on sale. I bought it to experience modding within the game. However, I encountered a glitch twice that caused me frustration. Twice, upon returning to the game, I found that some of my progress was missing, and I was forced to create a new character. Surprisingly, the second time it happened, I discovered my original character standing in my house, but I couldn't interact with anything. This issue resulted in the loss of approximately 8-9 hours of gameplay. Although I understand the no refund policy after 2+ hours of gameplay, I believe the circumstances of this situation should qualify for an exception. I have no interest in redoing all the progress I previously made. Your assistance in this matter would be greatly appreciated.

I have repeatedly attempted to access the DLCs and expansions for Conan Exiles through Steam, for which I have already made the payment. The game was gifted to me by my grandson-in-law, rogueamerican98. However, Steam has denied me access to these add-ons. If my account access is not restored promptly, I am contemplating disputing all charges made to my debit card. Despite receiving successful password change notifications from Steam's recovery program, I continue to encounter error messages when trying to sign in. Additionally, I am facing difficulty in inputting validation codes from Steam Support in the recovery form.

I am experiencing ongoing issues with accessing content on the Steam server. Despite attempting to log into my account, I often encounter errors indicating that my username or password is invalid. When I try to recover my password, I am prompted to contact Steam Support for additional verification, which has been a repetitive and unsuccessful process. This problem persists across multiple devices with Steam installed. I have been trying to address this for the past three days without success in reaching Steam support or receiving any confirmation that the issue has been resolved to regain access to my account. The same issue is occurring with my second Steam account as well.

My account has been blocked on Steam due to a misunderstanding. I was asked to verify my bank account because of a false report, which I did by purchasing a 50 euro gift card. However, the individual named Binder requested another 50 euro gift card, which I refused. Subsequently, my account was blocked despite my efforts to verify my identity. I believe this may be a scam and I would appreciate assistance in restoring my account under the name Arjomi. I value honesty and would like to resolve this situation promptly. Thank you.

I believe my Steam account has been compromised. I have attempted various methods to recover it, such as searching by phone number, email, and username. The username option worked, but it requested verification through an unfamiliar email address, likely linked by the hacker. As I couldn't access this email, I proceeded to verify a card used for Steam purchases. Despite trying all my cards and associated addresses, confirming the details accurately, the verification failed. When I mentioned losing access to the card, it directed me to an error page prompting repeated attempts, resulting in no success. Additionally, I monitored my emails for any notifications regarding a transfer of my account, only to find all communications from Steam, including game promotions and receipts, deleted. I am eager to regain control of my account promptly as it contains significant progress and investments in various games that I wish to retain.

Hello, I recently purchased a [redacted] Euro Steam card as a gift. However, when I tried to use the scratched code on the back, the website indicated that the card had already been used or there was a transcription error. The purchase was done on Saturday, 05 February, at 5:40 pm. Due to this issue, I had to buy another one online for the person leaving abroad for work. I am kindly requesting assistance in resolving this matter as it involves a significant amount of [redacted] euros, and I do not typically engage with these products. I look forward to your prompt response. Best regards.

I apologize for the inconvenience. The card code causing issues is: GB6GJ-W4YFA-ZZBXW. I purchased this card on Saturday, February 5th at 5:40 pm at the GAME STOP shop in Pesaro, Italy, for [redacted] Euros. Unfortunately, it seems to have been used or is not being recognized. This card was a gift, and I needed to purchase another one online the next day. I would appreciate it if you could reach out to me to arrange a refund or a replacement for the card. Best regards.

I bought Steam gift cards as Christmas presents for my grandsons, but two of them are not working. I got them at Walmart and encountered issues during the purchase. The staff claimed the cards were recalled. The cards that did scan are also not functioning. I reached out to Walmart but they mentioned they do not guarantee non-Walmart gift cards and advised me to contact Steam instead. I have the receipt and the problematic cards. I am unfamiliar with Steam as I do not have an account there, but my grandsons use it for online gaming. The total value of the faulty cards is $40, and I am seeking assistance in resolving this matter.

I purchased two $50 Steam gift cards for my nieces. One card had a scratch code issue where the strip slipped off the card, smudging the redeem code. Despite my best efforts to reveal the full code, it was impossible to redeem. This is a significant sum of money - $50 out of $[redacted] - and I can't just let it go. I have receipts and pictures of the damaged card as proof of purchase. I need urgent assistance to resolve this matter as my nieces are eagerly waiting to play their birthday games. The faulty card was a stark contrast to the other undamaged one when scratched in the same manner. Your prompt attention and a swift resolution would be highly appreciated.

I require assistance as my account, Devil_of_Gods, has been banned due to someone attempting to exploit me for money. I have been receiving emails from this individual on Steam, claiming I need to pay taxes to regain access to my account. The person, named SOLO, has supplied me with a suspicious address, 0xA6C2171E3E0Ab1eF6C642b3fE47a86B524F20D1b, insisting it is affiliated with Steam. They are pressuring me to send Steam codes and implying all communication is being recorded. I do not trust them. The urgency of this situation makes me feel like I might be falling victim to a scam. I urgently request guidance on how to address this issue promptly.

I am seeking a refund for my recent purchase of 1,[redacted] Royal Crystals ($9.99) made on Feb 22 at 3:01 pm with Transaction ID [redacted]. I have not utilized the crystals as per Steam's policy on in-game purchases refund eligibility within 48 hours if the item is unused, unaltered, or untransferred. However, I encountered a message stating that refunds are not available for in-game purchases in Lost Ark. Amazon advised me to contact you directly, as they couldn't assist without an order number. I kindly request a refund as per Steam's policy. Thank you for your attention to this matter.

Why is STEAM processing information so slowly? I paid for my purchase with hard-earned money and still haven't received it. This customer service delay is frustrating. Waiting days for a response is unacceptable. Why doesn't STEAM offer 24/7 chat support? While I wait for my purchase, everyone else is already playing. This experience makes me question the point of buying (ascension) when I could have reached the desired gearscore in the same amount of time. Valve Corporation and STEAM software need to improve their customer service.

I recently purchased Elden Ring, and unfortunately, I'm experiencing issues getting it to launch. Despite enjoying the first hour of gameplay, the game suddenly crashed and hasn't successfully started since. Upon attempting numerous troubleshooting steps such as reinstalling and checking my system requirements, the game continues to display a white screen briefly before crashing my entire computer. I've extensively researched online for solutions, including verifying DirectX and uninstalling the Epic Games Launcher. Despite my efforts, the problem persists, limiting my actual playtime to only an hour or so, with the majority spent attempting to launch the game. At this point, I kindly request a refund for the game.

I have made three refund requests for WWE 2k19 under my account, lioneltan170. Each time, your representatives responded with an automated email stating the refund couldn't be processed due to playtime exceeding 2 hours. I'd like to clarify my situation. The game required a two-hour update upon launch. Subsequently, it was slow and full of bugs, making it unplayable. I adjusted graphics and settings in an effort to make it work because I genuinely enjoy the game, which is why I purchased it. Despite my efforts, the issues persisted. I faced challenges in connecting with an agent for support, adding to my disappointment. As per your website, refunds can still be requested even if playtime exceeds 2 hours on a case-by-case basis. Given the circumstances of the lengthy update, I kindly request your understanding and a full refund. I await your response eagerly. Thank you, Lionel.

I had trouble signing into my Steam account because my password didn't work. When I tried to reset it, I couldn't because my email wasn't linked to the account. I searched for my account using the username "robertputin" and found out it was linked to a random email address. After checking my email, I found three messages sent on Tuesday, 2/22, saying my credentials were changed by someone from 95.[redacted].[redacted].[redacted] (RU). One email mentioned the address change and provided a recovery link that didn't work. I've already changed my email password to prevent this from happening again.

I have been trying to resolve this issue for almost two hours now but haven't received any answers. I purchased a Stream gift card today at 11 AM, but it seems like it has already been redeemed or there is an issue with the wallet. I spent $50 on it and would like a refund. If I don't hear back soon, I will have to contact the Better Business Bureau. I have been waiting for a response since 11 AM, so please get in touch with me promptly regarding my refund. Thank you.

I'm frustrated because I purchased a $50 stream gift card from Giant Tiger and it's not working. I have the receipt and the card, but when I try to use it, I'm told it's already been redeemed. I don't understand how that could happen right after I bought it. I've been trying to resolve this issue since noon, and I'm exhausted from going back and forth without any solutions or assistance. It's really disappointing.

In February, I received a direct message that someone was impersonating me to scam others, leading to my account being flagged for a ban. I reached out to Steam Developer Solo about this, providing proof of innocence through a transaction. Since then, I have not received any updates regarding my account or the transaction. Without access to my account, I am unsure how to contact Steam for further assistance. Any advice on how to proceed would be greatly appreciated.

My account has been compromised, and the password and email associated with it have been altered, making it impossible for me to regain access since the email has been changed. The hacker made a purchase shortly after gaining control of the account, complicating the proof of ownership process. I have an email confirming the change of email address and the date, but unfortunately, the IP address and country information are missing. I have initiated a self-lock on the account and possess the necessary password to unlock it; however, the instructions to do so were sent to a different email address, i***@j**********.i*, not my own.