Staples Customer Service Issues

I have a replacement device that I hardly used, but when turned on, it shows a battery icon with a triangle and an exclamation point inside. I attempted a factory reset and searched for JLab tablet information online with no success. I checked various Android forums but found no mention of JLab. I read the manual with no luck and I don't have manufacturer information or contact details. Since I am confined to bed and my laptop is too heavy, I need assistance with this issue. I purchased the device for around $59 in-store. Any help would be appreciated.

I visited Staples in Smyrna, TH to make copies of a cookbook I typed. I spent about 2 hours there. The employee suggested doing the copies behind the desk due to the card stock paper, but couldn't print front to back. I waited patiently, but ended up with 10 covers, 10 prefaces, and only 1 actual cookbook copy when I got home. I put a lot of effort into this cookbook for our mothers, who are elderly. It's a meaningful project for me, despite what others may think. I only have 1 copy to give each of our mothers, which is disappointing. My husband feels I should have started earlier, which adds to my frustration. It's disheartening to have spent so much time and end up in this situation.

I visited Staples in Smyrna, TN with a special project of compiling family recipes for Mother's Day gifts, aiming to make copies and bind them. I spent 2 hours there following the advice of an associate to use the machine behind the counter for better results. Unfortunately, due to the busy environment, the associate's attempt to multitask resulted in only one cookbook being produced instead of the intended ten. This mistake is especially disheartening as both mothers intended to receive a copy are not in the best health, possibly making this their last Mother's Day. Despite working on this project for a year, the outcome is greatly disappointing. The lack of support from my husband adds to the frustration. This project was very meaningful to me, and the error significantly reduces its impact.

On Monday, June 25, [redacted], I went to the Staples at Bridgewater Falls location in Fairfield Township, Ohio [redacted] to print something from my iPhone. I would like to commend the exceptional service I received from the employee, Elizabeth. She was extremely helpful, friendly, and guided me through the process with a smile. I was thoroughly pleased with her assistance. Elizabeth is a valuable asset to Staples! Thank you. A pleased customer, Bertha J. from [redacted] Jessies Way #[redacted], Hamilton, Ohio [redacted]. I experienced no issues - this is a praise for Elizabeth in Fairfield Township, Ohio [redacted].

In September [redacted], I bought nearly $[redacted] chairs from Staples in Simi Valley, CA. Although I don't have the receipt with me, I did get insurance for both. Due to some family problems, I couldn't address the issue of returning my chair sooner. From the beginning, I realized the store had given me the display chair, unlike my roommate who got a brand-new one. My chair, which seems used, lacks cushioning and has been uncomfortable since day one, causing back pain. I used my cell number, [redacted], for the rewards account when purchasing two chairs - one black and one red. I believe I was given the display RED CHAIR and request a review, possibly checking security cameras. The discomfort and pain have worsened due to the chair I received.

I am writing to report an issue with a chair I bought at the Staples near Van Wyck Expressway in Jamaica-Queens, NY yesterday. We paid $[redacted].99 ($[redacted].96 with tax) for what we believed to be a new item. However, upon opening it today, we discovered that the pieces had already been opened and showed signs of wear like scuff marks and scratches. We are seeking a refund or resolution for purchasing a previously opened item at full price. I have attempted to contact the store, but was unable to reach anyone without being placed on a long hold. This situation has been frustrating, and I hope it can be rectified promptly. We were unable to assemble the chair once we noticed the marks on the pieces. The receipt number is [redacted], the barcode is [redacted][redacted], and the chair model is Beautyrest Plat Ma *[redacted] as indicated on the receipt.

I had a frustrating experience at Staples. When I visited on Wednesday night, one copier was occupied, and the other one was not working. I returned tonight, and the same copier was still out of order. After waiting, I finally got copies made but was told it would cost $8. When I asked for them to be cut, the cashier said it could only be done the next day as she had other orders to complete. Despite there being no other customers, I was made to wait unnecessarily. The cashier showed a lack of concern and didn't offer any help or apologies. It was a disappointing experience, and I suggest having more staff available to assist customers promptly, regardless of how they placed their orders.

As a company owner who regularly spends over $[redacted] a year on office supplies, I recently visited your store at [redacted] W. Bell Road, Peoria, AZ. Upon entering, I was greeted by a cashier when I tried to address a return issue, I was interrupted and informed that the GM would assist me shortly. After a 10-minute wait, the GM arrived, albeit she was attending to another customer. When I presented two unopened boxes of toner bought from your store a few weeks earlier, she insisted they were not your company's products, claiming they were from Office Max instead. I did not have my proof of purchase as my password was saved on my office computer. Despite your return policy offering store credit with ID in the absence of a receipt, the GM was unyielding, stating they did not stock the items. The old packaging from HP seemed to be the source of confusion with the GM citing a change in design. As I departed, planning to return with the proof of purchase the next day, her discourteous remark prompted me to consider shopping where customer appreciation is valued. I appreciate your attention to this matter.

After my shredder stopped working safely just three months into very light use, I was disappointed, not only in the product but also in the service provided by Staples. The automatic shutoff feature malfunctioned, posing a problem with my cats around. Despite following the manual's instructions, I couldn't fix it. Upon returning to the store at [redacted] North Main St, Crossville, Tennessee, Store #[redacted], seeking assistance, the cashier mentioned the 14-day return policy, offering no solution. Rather than being helpful, I felt she belittled me for not opting for the extended warranty, suggesting I contact Fellows instead. Disheartened, I chose to part ways with the shredder, heading to Walmart where I not only bought ink cartridges for less than at Staples but also found a replacement shredder at half the price. I was seeking help, not a lecture on my decision-making skills, and would have appreciated a replacement offer from Staples.

While waiting in line at the store yesterday, Lucy, a brown-haired employee, was handling my transaction. One of the male employees engaged with me and admired my "last podcast on the left" shirt, which was nice. However, Lucy's reprimand towards him was shockingly rude. She put her hands in front of his face and gestured for him to be quiet in an unacceptable manner. If this is the way a manager communicates with staff, it reflects poorly on the entire store on Columbus Blvd in South Philly. Her behavior was extremely disrespectful, and I empathize with all the employees there. If I were part of the staff, I would have left. Her conduct was the most discourteous I have encountered in customer service, and it was degrading. I may avoid shopping at that location in the future. I feel sorry for the employee who faced her unwarranted scolding. Having experience in retail, I understand the impact of such mistreatment. The store is situated at [redacted] Columbus Blvd, and I will make a point to advise my family and friends against shopping there.

I recently purchased a large HP laser cartridge from Staples, confident that it would last a long time. However, after only printing around [redacted] pages, I received a "TONER LOW" message. When I contacted customer service, they refused to take the cartridge back since it had been opened and more than 90 days had passed since the purchase. I find it disappointing that Staples would sell a product that doesn't live up to expectations and then refuse to take responsibility for it based on their return policy. It seems unfair to charge customers for a defective item and then hide behind restrictive return rules. This experience feels like a scam to me, and I believe Staples should reconsider their approach to customer satisfaction.

I purchased a Kindle Fire tablet, but when I opened the box, it was missing. The staff's treatment was disrespectful and humiliating. As a loyal, high-volume shopper who relies on your services for my business needs, I expect better. I would like to request either a replacement tablet, a refund, or both as a form of compensation for this inconvenience. I have been a dedicated customer for years, but if this issue is not addressed promptly, I will have no choice but to take my business elsewhere.

During my recent visit to your store at [redacted] Mayfield Rd, Mayfield Hts Ohio [redacted] on 11/29/[redacted] at 11:13 am, an incident occurred that left me feeling discriminated against. The sales associate involved was Lou and the receipt number was [redacted] 1 [redacted]5 [redacted]. While I was in line, Lou instructed the next person to step forward, so I did. However, he then claimed I wasn't next in line when I clearly was. Instead of serving me, he helped a Caucasian woman who approached the register after me. Another associate, a black woman, noticed the situation, shook her head, and invited me to her register. I immediately asked for Lou's name and contacted the manager. I recommend reviewing the surveillance footage. I have sought legal advice and will be filing a complaint with the Better Business Bureau.

The sales staff at Park Royal [Staples] seem to lack product knowledge. Upon discovering that my online order contained lower value items than what I paid for, I plan to return it. Unfortunately, the experience has left me dissatisfied and I will not be returning. I believe the manager should compensate me with a $30 gift certificate for the inconvenience. During a social distancing mix-up, my raised voice led to the manager refusing service with whispers in the background. The situation was unpleasant, and I feel uncertain about visiting the store again. Thank you.

I need to address an issue with Staples regarding Velda Anderson. She is a 69-year-old widow who follows me around to the Riverdale store, falsely claiming we are together. She behaves erratically, insults homeless individuals, and makes inappropriate remarks. Velda is not mentally well and has engaged in concerning behavior. It's essential her son, Romeik, takes necessary actions for her well-being and public safety. Additionally, other people mentioned in this message should seek help for their issues. It's crucial to address these issues seriously before they escalate further.

I struggled with Asuron to obtain the $[redacted].99 eGift card. When ordering a computer chair online, assembly options were confusing. With difficulty, I applied the gift card to my order. The website directions were unclear, insisting to place it under rewards despite its length. Eventually, we found the correct place, and the order went through. I am frustrated that an external company charges $45 for assembly when Staples offers it for $15. Upon chair pickup, it was unassembled, as the person to assemble it would come separately. The order was canceled, and I was advised to reorder it. The gift card became invalid, but customer service promised to send a new one in 7 to 10 days. I prefer an eGift card via email to facilitate the chair purchase. Considering the inconvenience and extra trips, I believe a larger eGift card would be fair compensation for the situation. Thank you. - S. S.

I had a very uncomfortable experience at your store located at [redacted] Oregon Ave in Philadelphia. I encountered a confrontation with another customer that escalated to the point where I had to involve the police. Unfortunately, I felt that the situation was handled unfairly as the store employees seemed to take the side of the other customer involved. It all started when I tried to use the printer and found some paperwork left behind from the previous user. When I tried to move it aside, I was verbally harassed and threatened by an older gentleman. Despite my attempts to stay calm and distance myself, the situation became quite aggressive with the man even advancing towards me with a stapler as a weapon. I felt unsupported and outnumbered by the store staff who I believe did not provide an accurate account of the events to the authorities. I am now pursuing formal complaints through the appropriate channels to address this disturbing incident.

I redeemed my rewards points to order a $20.49 coffee mug (item number [redacted]4) online. The order number is [redacted][redacted], and after deducting the points, I paid only 55 cents. I returned the mug to Staples as I did not like it, and received a refund of 55 cents. Confused about not getting back my rewards points, I inquired with the clerk and then the manager. Despite their assurance, I haven't received the points back in my account yet. Feeling frustrated, I believe the store mishandled my refund by not returning the points I used for the mug purchase. I am now left without the mug and without the points. I kindly request assistance to resolve this issue. My rewards points number is [redacted]. Thank you, Linda R.

On August 14, [redacted], I visited Staples to purchase a new printer. I had my eye on the HP Jet Pro 8025e, priced at $[redacted].99. Upon speaking with an associate, I was informed it was discontinued and suggested the HP Jet Pro 8035e instead, priced at $[redacted].99. Reluctantly, I agreed. During the purchase, I was upsold ink for $76.99 and a warranty for $39.99, bringing my total to $[redacted].41. Upon receiving the printer on August 17, [redacted], I discovered it came with free ink and a warranty. Upon further research, I found the initially desired printer was available online with better ink and warranty terms. As a loyal customer, I feel disappointed and unsure of my next steps. I am considering returning the current printer and ordering the other one online. I hope for a resolution to this situation.

During my recent visit to the St. Thomas store, I was asked to leave due to an incident where I was accused of behaving inappropriately during a previous visit. I distinctly recall feeling uncomfortable as a staff member closely monitored me throughout my time in the store. This attention made me uneasy and possibly led to me appearing suspicious, despite not intending to. When I tried to address this issue with a young employee, they mentioned that I was touching too many items, which I was unaware was against store policy. The excessive presence of staff closely watching customers made my shopping experience unsettling, especially when I visited with my children before school began. The employees seemed stressed by the presence of customers and stood in pairs near school displays, making us feel scrutinized. This experience has left me feeling unwelcome at Staples locations, which is disappointing considering the amount of money I spend there. Improvements in customer service are needed. Sincerely, R. Fishbach.