Square Cash Customer Service Issues

Hello everyone, I am seeking urgent assistance. My name is Karen F. My father, Basil F., a first-time Cash App user, sent $[redacted].00 to me on Saturday, 10-19-19, around 9:20 am Pacific Time. I have not received the money yet. I recently changed my phone number from [redacted] to [redacted] on my birthday, 9-7. I mistakenly thought that by updating my phone number, the accounts would merge. Cash App support asked me 7 personal questions twice, but I haven't heard back from them. I used my friend Michelle J.'s email to contact Cash App as I couldn't set up access to my email on my phone. Please advise me on the next steps promptly. This money is for my rent, and it is critical for me as I am recovering from health issues. Your help is greatly appreciated.

Hello, I am in urgent need of assistance. My name is Karen Flores, and my father, who is a first-time Cash App user, sent me $[redacted].00 on Saturday, 10-19-19 around 9:30 am Pacific Time. However, I have yet to receive the funds. I recently changed my phone number from [redacted] to [redacted]. When I first encountered this issue, I was in Pasadena and unable to access my emails because I hadn't set them up on my new phone yet. I used my friend's email (mjohnsonsmith@ gmail.com) in hopes of a quicker resolution. Typically, my daughter handles tech matters for me, but she is a full-time student at SFSU and is employed. Upon returning home, I discovered an email from Cash App support with 7 security questions. I promptly replied, but have not received further communication. This money is crucial for my rent as I am on disability and recovering from 3 heart attacks this year. Please assist me in resolving this matter.

My son mistakenly opened a second Cash App account, leading to a duplication issue. When I transferred $10 from the old account to the new one and received $30 from my son for groceries, the old account disappeared along with $92. Despite reaching out to Cash App's Tech Support via email and following advice to contact them on Twitter, there have been delays in merging my accounts. After initial responses and attempts to locate my old account, there has been a lack of follow-up from Cash App Support, leaving me frustrated and concerned about the handling of my money. The transactions are visible, and I hope for a prompt resolution to this matter.

I recently added $60 to my Cash App account, and immediately after, my account was closed. I couldn't access my money. I tried contacting support through various channels but haven't received help. I'm in a tough financial situation, and losing $60 is significant for me. I'm struggling to figure out a solution to this problem as I may lose my job next week if I can't get access to my funds. This is causing me a lot of stress, especially since I'm pregnant and recently moved into a new apartment. I fear that this issue could have a severe impact on my life. Despite my efforts to contact support, I have not had a resolution. The company closed my case due to lack of response, but I have been trying to reach out consistently. I am desperate for assistance and concerned about the consequences if I can't access my funds soon.

My account unexpectedly got closed without any explanation. Everything was running smoothly until I tried updating my linked bank account and was asked to verify all my personal details again, which I promptly did with accurate information. However, my account was closed without warning thereafter. I'm unsure if the closure is related to my new bank account or the numerous recent charges and refunds from Target.com. Recently, Target has been charging customers $1 for 10 bags on online orders for store pickup, even if no bags are used. While they claim they will refund the unused bags, I have been charged for [redacted] bags that I never received. Despite some refunds from Target, not all have been processed. I have engaged in multiple communications with Target regarding these charges and have email proof of the same. Unfortunately, Square/Cash app closed my account abruptly, and I am left puzzled about the reason - whether it's related to my new bank account, the Target refunds/charges, or entirely different reasons. I am keen on resolving this issue promptly and having my account reinstated to good standing. AM

I have consistently received rental payments from my tenant for more than two years. However, the last two payments have not reached my bank account, even though my tenant confirms they were sent and the funds have been deducted from his account. I suspect the issue may be related to merging two email addresses on CashApp recently, as I didn't receive any notifications about these last payments. The total amount for these transfers is approximately $2,[redacted]. I have bank records to support that the funds are missing. I aim to resolve this promptly. Thank you.

I attempted to transfer $[redacted] to my Chime card; however, the debit card linked to the transaction was canceled due to damage. Despite the bank confirming that they didn't receive the funds, Cash App states they delivered it to my Chime account. Since the amount wasn't credited back to my Cash App, I had to use my new Chime card to cover the transaction. I needed to send money to someone using Chime, hence the urgency. The initial transaction failed due to the outdated card information in Cash App. I had to withdraw additional funds from Cash App to complete the transfer using my new card. I seek a refund of the $[redacted] that wasn't returned to my Cash App balance. I've tried contacting support with no resolution. This issue occurred yesterday at noon.

My account has been compromised as an amount of $13.00 was sent to a Valeria via Cash App from my account on 11/5/[redacted], which I did not authorize. This unauthorized transaction caused my account to be overdrawn, resulting in additional fees. I do not recognize this Valeria. I request your assistance in resolving this matter discreetly. I prefer not to escalate this on social media or involve other entities. The main concern is to clear my account of the unauthorized transaction, overdraft fee, and insufficient funds charge. I am looking to press charges against Valeria. I am reachable at [redacted]. You can find the details under Sundeana Johnson's account. I anticipate a prompt resolution from your company by the end of this week. Thank you for your cooperation. Regards, Sundeana E. Johnson

On Friday, October 31, [redacted], at 3:52 pm, $[redacted].30 went missing from my account. This money was sent to my 3-year-old daughter but only $[redacted].00 was showing up, leaving $13.68. I reported this to Cash Support. Instead of returning the money and stopping the transaction, they locked me out of my account. They asked for specific information via email: Cash tag: $cranky76 Email: [redacted] Phone number: [redacted] Money sent: $[redacted].00 Sent by: $keoswald Identifier #: #QFQ1W4R Device: Samsung Galaxy J7 Model: SMJ37T1 Communicated with: Kristen Oswald Transaction date: October 31, [redacted] Time: 12:47 for $[redacted].00 Cash tag given: $cranky76 Previous balance: $0.10 No gift cards, login links, confirmation codes, app downloads, payments, pin numbers given out. Last prior transaction from cashtag $skoozy2124 on May 13, [redacted], $[redacted].00 at 6:01 pm. The money ($[redacted].30) was stolen for a bitcoin transaction on October 31, [redacted], at 3:51 pm and withdrawn at 3:52 pm, destination number: 1Uuf4ogaso. Thank you, Benny Vires

I am reaching out regarding two issues with my app. Despite attempting to contact Cash App multiple times, I have not received any responses. Before I decide to stop using the app, I hope to resolve these matters. Recently, when someone sends me funds, I notice that I am not receiving the full amount as Cash App is deducting a portion. For instance, after being sent $[redacted].00, my app only showed $[redacted] available, and with a recent $25 deposit, only $24 is now displayed. When attempting to cash out, I am only presented with the standard (3 days) option instead of the immediate or standard choice, yet I am being charged as if I am cashing out instantly. I am in need of answers and would like the deducted funds from my transactions to be returned.

I have been a Cash App user for years and regularly use it to send money to my children in college. Recently, I tried to transfer my bitcoin to a Coinbase account but encountered issues with verification. Despite providing all required documentation, including my ID, Cash App mistakenly referred to me as "Thomas," which is not my name or associated with my account. Suddenly, my phone and email were unlinked, and my account was closed without explanation. Despite multiple attempts to reach out, I was informed that my account was closed without the possibility of further communication or clarification. I had $40 in cash and $53 worth of bitcoin in the account. I am seeking guidance on how to address this situation, as I believe my funds should not be withheld without any valid reason. Thank you for your assistance.

I am disappointed in the lack of response from Cash App regarding my refund request. After unsuccessfully trying to contact the seller who deactivated their page, I turned to Cash App for help with getting my money back. Despite providing all the necessary details, including the Cash App ID of the seller, I did not receive any assistance from the support team or the app itself. Ultimately, I had to involve my bank to resolve the issue. To make matters worse, my account was suspended, making me feel like a fraudster when I was just a victim of circumstances. Cash App's handling of this situation has left me feeling frustrated and let down, especially after following all the guidelines provided by the company.

In late October, I activated my Square account and swiftly connected my bank to start accepting transactions. As an independent contractor, I sought a way to accept AmEx payments. I planned to use Square as my terminal for a new business opening in June. After setting up, I invoiced a client $[redacted], paid via AmEx, which flagged Square. They requested proof of the transaction and my identity due to the sum. Despite complying, three days later, they notified me that they were holding my funds for NINETY (90) DAYS, citing they couldn't support my business needs. Communication with Square's customer service abruptly ended despite my persistent daily attempts to reach out via messages, calls, and tweets for three weeks. They haven't provided any reasons or allowed me to clarify or justify the transaction or my identity.

On May 28, [redacted], an amount of $3,[redacted] was withdrawn from my Cash App account by someone named Queenta Bwang. Despite reaching out to Cash App for assistance, I have not received a response and am continuing to seek help. I can provide evidence showing that the money was taken. When I tried to transfer the funds to my Capital One Bank account using my PIN, it did not go through. I discovered that the payment was claimed by the sender, even though I never received it. This situation has caused me distress, especially as a pastor. The money was cashed at a US Bank under the names Prophet Janice and Dee Taylor Todman, as my previous number was linked to my account. I am wrongly accused of receiving the money, but I have not. I need Cash App to resolve this issue so I can return the funds to the rightful owner. I am prepared to present all the evidence of the transaction to support my case. I am eager for a response to my email, as my previous attempt on May 29, [redacted] did not yield any results.

Square Inc. has been withholding my funds for more than 90 days due to an alleged chargeback issue. Despite confirming with the other party and the bank that no chargeback exists, Square continues to hold my money. I've noticed many others facing similar problems with over 21,[redacted] cases reported. After the initial 90 days, I received another notification extending the hold for an additional 60 days, despite no other chargebacks on my account. I am concerned about the impact this is having on me financially and feel compelled to seek help from the news or the Better Business Bureau due to the significant amount of money involved. I fear I may become homeless because of this situation. Any assistance or guidance would be greatly appreciated.

On July 20, [redacted], unauthorized withdrawals of $[redacted] and $[redacted] totaling $[redacted] were deducted from my bank account. Despite attempting to cancel the transactions, I was unable to do so through my account. I then sought help by searching online and contacting Jerry Parker, who claimed to be a support person. He mentioned he needed to call back in two days, during which time $[redacted] became pending in my account. Unfortunately, my bank informed me they couldn't stop the transaction as it was on hold with my debit card. Subsequently, I lost $[redacted], which has been distressing as I am a 60-year-old individual who doesn't currently work and relies on that money. I have been pursuing the return of my funds since July without success. I have since closed my Cash App account and bank account, so I urge for my money to be returned directly to me to resolve this matter promptly. Thank you. Tracye H. [redacted] Swan Drive, Macon, GA [redacted].

I am currently dealing with a situation where someone is trying to commit fraud using CashApp, involving $2,[redacted]. I am not a lawyer or law enforcement, but I am trying to stop this fraudster and protect others from falling victim. Given that CashApp is being used and I have the account information provided by the perpetrator, CashApp may be inadvertently involved in this fraudulent activity. Any assistance in capturing this criminal would be greatly appreciated. I have supporting documents that I can forward via email.

I had my Cash App set up on my old phone as the primary device, but I added it to a new phone with the number [redacted]. When trying to switch the Cash App to the new phone, I mistakenly signed out on the old phone. When I signed back in on the old phone, I used a different name and didn't input any other details like my bank information. Now, I'm unable to send or receive money because I can't remember the old phone number. The new name I used is $sherrol hall. Can anyone assist me with this issue?

I transferred $55 to my bank account and received confirmation that the money was processed. Afterwards, I sent $10 to someone twice via Cash App. Subsequently, I was charged overdraft fees by my bank since my account balance was insufficient, even though I should have had the original $55. The bank informed me that the $55 transaction began processing today instead of on Saturday. They advised me to reach out to you to understand why and how this delay occurred and to see if there is any possibility to address the overdraft fees imposed by my bank.

Hello, I encountered an issue with my Cash App account that has been locked for almost three days now. It seems it was locked due to unusual activity for my protection. Despite multiple attempts and various methods, I have been unable to withdraw the remaining balance. I have waited patiently, but I am in urgent need of unlocking it today. My Cash App tag is $CrystalKeele78. Your help in resolving this matter is greatly appreciated.