Spirithalloween.com Customer Service Issues

Hello, Today, my daughter and I visited one of your stores in St. George, Utah. Upon entering, we were browsing when an employee approached my daughter and requested she leave her backpack at the front. The issue here is that my daughter's "backpack" is a small purse with her wallet inside. While I understand your no backpack policy, there was no sign indicating this at the entrance, and I felt that poor judgment was exercised in our case specifically. I inquired if the employee wanted my handbag too, as she was asking my daughter to surrender her purse containing credit cards and cash. I also carry a backpack purse and would find it unsettling if asked to store it upfront. This situation made us both uncomfortable and felt offensive. Every other store we frequent handles this with more discretion than displayed here. While my daughter complied with the employee politely, I was disturbed that her wallet was in the bag. I retrieved the wallet, questioning why her purse/backpack was treated differently. Another employee present became defensively aggressive, suggesting I take the bag if I felt that way, so I did. As I left, she loudly remarked for me to leave if I was going to be rude. Her conduct was uncalled for, unprofessional, and unnecessary. I felt unwelcome and will not return to your store. I appreciate the opportunity to offer feedback. Attempts to contact you by phone were unsuccessful. Spirit Of Halloween has been a favorite of mine and my children, which makes this experience disheartening. A single individual's behavior significantly tainted our perception. This encounter resulted in extremely poor customer service.

I am writing to address a recent issue I encountered while ordering my child's costume. Despite contacting customer service multiple times, I was unable to resolve the problem caused by a technical glitch that resulted in duplicate orders. Even though I promptly reached out to customer service and only accepted one costume, I was surprised to discover a charge of $12.33 on my credit card instead of a full refund. I am requesting the refund of $12.33 to my Discover card. The orders in question are referenced with the numbers D6DC91F9AC[redacted]62BD and D5D60D28AC18302C36038. Your prompt attention to this matter is appreciated. My contact information is [redacted] and my email address is [redacted] Thank you for your assistance. - Melissa Wood

I had some trouble reaching Spirit's customer service over the phone and couldn't locate a store listed on Lancaster Dr in Salem, OR, so I decided to visit the Spirit store in Milwaukie, OR to try to exchange some unused merchandise. The clerks were understanding of my situation - I purchased the items two years ago while on military leave, but was unable to use them due to unexpected deployment. They agreed to exchange the items, which were still in the original packaging with the receipt. I spent an hour finding new items for exchange, and when I went to the register, the manager said it was against policy. Despite the helpfulness of the clerks, the manager was not accommodating. I feel disappointed as a customer who served in the military, as I only wanted to exchange items that I couldn't use while on duty. I would appreciate it if Spirit could contact me to discuss a solution instead of leaving me with no options. Thank you. Jason M.

I placed my first order on October 19th, expecting it to arrive before Halloween. Unfortunately, on October 23rd, the shipment tracking stopped updating its location. Despite my numerous attempts to contact Spirit Halloween, I have not received any updates on my order. Each time I call, I am prompted to leave a message, but no one returns my calls. If my order doesn't arrive before Halloween, I would like a refund as I no longer need it. The lack of customer service from Spirit Halloween has been extremely frustrating. I spent a significant amount on my son's costume, and having no costume just days before Halloween is disappointing for both of us. I hope this issue can be resolved promptly.

I work at Spirit Halloween on Outer Loop in Louisville, Kentucky. One of our assistant managers has been sick with a fever for a week and shows symptoms that could be related to Covid-19. Despite this, she has not been tested and is still working. The management's decision not to allow overtime is putting us all at risk of exposure. I have raised concerns with the store manager, who claims the district manager offers no help and allows the sick assistant manager to keep working due to overtime constraints. This situation not only endangers the staff but also compromises customer safety. As an assistant manager, I am willing to work extra hours to cover for her and believe she should be tested. The current approach is troubling to me, especially since I live with elderly grandparents, making it even more urgent to address this issue promptly.

During a recent visit with my boyfriend to your store, we experienced a concerning situation involving one of the workers. After briefly leaving the store to retrieve a sweater from our car, we were shocked to find the employee taking pictures of us upon our return. When questioned, he accused us of theft. Despite our cooperation and demonstration that we hadn't taken anything, he continued to act aggressively and used inappropriate language. The situation escalated when he appeared physically threatening towards my boyfriend. Despite our attempts to peacefully resolve the issue, we were unable to reach a manager for assistance. This behavior is unacceptable, and we will be returning to the store to address the incident and seek appropriate action. Thank you.

I visited the Warren, Michigan location on October 27, [redacted], at 11 a.m. I was interested in some items displayed outside and was prepared to spend $[redacted]. When I inquired about the price for three items, I was advised to wait until after Halloween for a 25% discount. Since I did not want to wait, the sales assistant displayed impoliteness and seemed surprised when I only purchased two strobe lights. She mentioned how people typically line up for post-Halloween discounts and bid me farewell in a tone that was off-putting. As a result of the encounter, I have decided not to return to this store. I even had a 20% off coupon for a single item that I opted not to use due to the unpleasant experience. - Dennis R.

I need to return two costumes that I purchased yesterday. At the Westmont store, the young man assured me it would be okay to return them with my husband and repurchase using separate credit cards and a coupon I had at home. Today at the Orland Park store, the girl refused to honor this, insisting on separate transactions. When I explained what the Westmont associate had told me, she dismissed it and added that it was her store's policy. She even made a scene about me having Covid when I attempted to clarify that I have cancer. The whole experience was humiliating and unprofessional. Despite being a loyal customer, this treatment was unacceptable, especially being publicly shamed about my health. I will not be returning to Spirit after this incident.

I am Marletta Hudgins from Colorado Springs, CO. My grandson, Carson Hudgins, has dedicated nine years of service to Spirit of Halloween. Recently, he missed out on a $[redacted] bonus for being slightly late due to his dual employment with Walmart. Carson values his job at Spirit of Halloween and I feel compelled to speak up about this matter. I kindly request a reconsideration of awarding him the bonus that he rightfully earned. Thank you, Marletta Hudgins.

Hello, I have been a loyal customer for years and have always enjoyed our family trips to your store. Unfortunately, last year, I purchased a Barry animatronic prop that stopped working after less than a minute. Despite the final sale policy, I reached out to the Zombie Tech Squad three times for assistance, but their suggestions did not resolve the issue. I had saved up diligently to buy Barry and am incredibly disappointed. I would like to purchase a new motor for the prop to continue our family tradition of shopping at Spirit Halloween. Sincerely, Tina M. Lundy.