Spectrum Customer Service Issues

I am a 65-year-old man living alone and I subscribe to Spectrum TV and internet services. Despite my limited usage of watching ABC 6:30 news and listening to the '70s music channel for an hour each day, along with only about 1-2 hours of TV daily, I am being charged $[redacted] per month. This is unaffordable for me, as my monthly income of $[redacted] from SS disability leaves me with only $[redacted] after paying for these services. Currently, I owe them over $[redacted] and my savings are running out. I am seeking assistance in lowering my bill to a more reasonable rate for the minimal services I utilize, as I am struggling to manage the cost with my limited budget.

I placed an order at the Spectrum store in San Marcos, TX for a replacement phone. Unfortunately, there was an issue with processing my card even though they had my card on file, which I've used for years to pay my bills. They requested my physical card, but due to a software upgrade, they couldn't complete the transaction in-store. They advised me to finish the order from home, but I haven't received the phone after four days. Despite speaking with two representatives, it's been challenging as I need to borrow a friend's phone. They assured me the order was processed correctly, and I should receive the phone in 2 days, but I haven't received any shipping details. As a 77-year-old living alone, having a phone is essential for me. If this issue isn't resolved promptly, I'll have to switch to another phone provider.

Hello, I am writing to address an issue regarding my Spectrum account. After moving into a new house in Fienup Farms subdivision on Wildhorse Creek Road on October 10, [redacted], The Sound Room provided the receiver for our TV, and Spectrum installed cable with a controller WIF MySpectrum - 28-26. Despite returning the Spectrum Receiver to your office in Chesterfield Valley two years ago, I am still being charged $8.99 a month for a receiver that I no longer have. I am requesting that this charge be removed and either receive a reimbursement for the overcharged amount or have a reduction in my plan going forward. Please contact me at [redacted] to further discuss this matter. I am also willing to have an installer visit my home to verify that I am not in possession of a Spectrum receiver. Thank you for your attention to this matter. Sincerely, Mark Michniok

I recently bought an iPhone from Spectrum Mobile, which is working fine. The only issue is that my phone number was changed from [redacted] to [redacted]. However, when I attempt to log into my Spectrum Mobile account to pay my bill, it still shows my old number [redacted] linked to the username "mcdanielbrandy1233," which has been inactive since July [redacted]. I can't proceed with the payment until this is rectified. Only the admin account should be active, not the old one. It's crucial for me to ensure that my payments are credited to the correct account. Due to this error, I'm unable to access my account for updates. I appreciate the service and my new phone, and I've been a loyal customer for many years. I plan to continue using Spectrum internet and landline services. However, until this issue is fixed, I won't be able to pay my mobile bill.

I am Olga Goranova from 34-43 Crescent St Apt 4F, Astoria, NY, [redacted]. Last week in September [redacted], a team of Spectrum technicians worked in our building, upgrading cables and equipment. Our internet worked fine before this. However, after their work, we have been experiencing issues. Our internet is either very slow or completely unavailable, affecting both our computers and cellphones connected to the wifi router. A team at the Ditmars Boulevard location suggested reaching out to Spectrum's technical support for help. We are unsure if it is necessary for technicians to inspect for potential errors made during the upgrade, but we would appreciate having this done. We are eager to hear back from your company. Thank you for your assistance.

I am currently facing a serious issue with my cell phone and internet service. I am experiencing difficulties paying my WiFi bill through Spectrum, as I am being redirected to the cell phone service billing department, even though I am a Straight Talk customer. This has left me without WiFi and unable to add minutes to my phone, impacting my online business sales. Despite requesting an extension until November 5th, Spectrum disconnected my WiFi earlier, causing me to lose sales. I am now forced to buy a Straight Talk card from Walmart in the hopes that it resolves the issue. It is frustrating not being able to communicate due to these service disruptions. My name is Bonnie Caryl, and my Spectrum account pin number is [redacted]. You can reach me at [redacted]

For years, I've been contacting Customer Service to receive promotional discounts on my internet service as I only need internet and not the TV package. Being a retired Spectrum customer on a fixed income, internet is essential in today's world. Despite recommending Spectrum to friends, I recently learned that I could not renew my $54.99/mo promotional rate. The customer service rep couldn't offer the discount and suggested a government website I didn't qualify for. I am disappointed that the $20.00/mo savings is no longer accessible. Are there any senior citizen discounts available? Thank you, Deborah M.

Several years ago, I was informed by Spectrum/Time Warner that they owed me money. I previously responded to their letter. However, recently, I received another letter warning that if I do not reply, the owed funds will be transferred to unclaimed funds in New York. Following instructions, I sent a certified response via USPS to SPECTRUM, formerly known as Time Warner, attention: Unclaimed Property Processing Center in Kentucky. I am now expecting not only the principal amount but also interest, considering the time and money wasted. I have not received any communication or the owed funds, despite my last response reaching them on October 18. If they do not act promptly, I will involve the State and Federal US Attorneys and make this matter public. Where is my money? - Olga Wiseman

I am extremely disappointed with Spectrum Mobile. I have been a loyal customer for nearly two years, with two lines costing me $45 each. However, the unlimited plan is now being offered at $29.99 for two lines, a significant $15 difference resulting in a $30 savings for both lines. The company is not automatically transitioning existing customers to this plan, which I believe is unfair. Despite questioning them multiple times, I have been told that the new plan is solely for new customers, with potential future savings for current customers uncertain. I reviewed the promotion and found no mention that the new plan is exclusively for new customers. I even inquired about canceling and rejoining as a new customer, but was told I might not qualify even with a 30-day gap. As a fixed-income individual affected by the ongoing pandemic, I feel exploited by this profit-driven approach. I simply ask Spectrum to show kindness by extending the benefits of the new plan to current customers, acknowledging our loyalty and contribution to their growth. We deserve the same discount as new customers. Disgruntled with Spectrum Mobile. JE

Ever since I canceled my TV service with Spectrum, my internet has been down. I've had tech support reboot my modem and router multiple times, both remotely and manually, but still no luck. Technicians have come out twice to check the lines, replaced equipment, and yet the problem persists. I'm frustrated with the ongoing issues and lack of resolution. Spectrum assures me the problem is fixed, but it's not. I'm considering switching providers if this isn't resolved promptly. I need someone to come out, identify and fix the issue permanently. I also expect a credit for the time without internet since I removed TV from my account. Reliable Wi-Fi is crucial for my work, so this needs to be sorted out soon.

I am extremely frustrated with Spectrum. When I initially inquired about their home internet specials, I was offered a plan for $49.99 a month for 24 months that included installation. Despite expressing my limited income and interest only in internet, a representative pushed for a 14-day trial of TV service which I declined after struggling to set it up. However, every bill I received thereafter included TV charges. Despite multiple calls to customer service to remove the TV service, the charges persisted, causing my bill to exceed what I could afford. After months of unresolved issues and unprofessional behavior from Spectrum, including installation problems and continued billing errors, I am left with a $[redacted] bill, which I find unacceptable. The lack of assistance with the internet service even forced me to send my autistic daughter to her father's for reliable internet access. I am deeply dissatisfied with Spectrum's service and lack of resolution to my concerns.

I recently moved and had my cable TV and internet reinstalled at my new address. However, the internet does not have voice service as it did before, the printer is not connected, and the phone is not working. I also cannot operate my second TV, which is not connected to cable. I kindly request another service person to come to my new address to resolve these issues. I will be available the rest of the day on 12/7 and after 2 p.m. tomorrow. I would appreciate a prompt resolution. Thank you for your assistance. Nancy A. Leys [redacted] W. Sharon Lane Milwaukee, WI [redacted]

On December 2nd, we exchanged our old equipment for new Spectrum equipment and upgraded our services. The representative assured me that everything was transferred correctly. However, upon setting up the equipment at home, we discovered that the phone, internet, and remotes were not working. After spending four hours on the phone with customer service, we were able to fix the internet but not the phone or remotes. We eventually got the phone working the next morning after making a strong complaint. We were without TV from December 2nd until 9:30 on December 5th when a technician came to our home. The issue stemmed from being given the wrong remotes at the store; they were pre-programmed for Ohio, not our area. I am extremely disappointed with this experience and being without TV for days. I would like to discuss receiving a credit for the lack of service and the inconvenience we faced.

Today, I spent over six hours trying to resolve an issue with my Spectrum account. Despite speaking with multiple support representatives, I was unable to log in to pay my bill. Unfortunately, I consistently encounter problems with my Spectrum account each month. As a retired senior systems engineer, I believe Spectrum's support personnel are incompetent. I believe the introduction of mobile support has overwhelmed Spectrum, leading to inadequate services. Therefore, I will be looking for a new Internet Service Provider.

After reviewing my Verizon cell phone service plan and data usage, I have decided to keep my current plan instead of switching to Spectrum. Please cancel the request made yesterday to change services. I noticed that my new landline is listed as the primary contact number online. Kindly update it to my cell phone number: [redacted]. I'm experiencing issues with my new landline as there is no dial tone even after connecting it to the modem. Do I need to do something at my end or is there a step you need to take to activate it? I recently upgraded my internet speed from [redacted] to [redacted] mgb for an extra $20 per month. Will this upgrade provide 5G speed? Thank you for addressing my concerns. I await your prompt assistance. -Mrs. Arden M. [redacted] 23rd St NW, Unit 27 Hickory, NC [redacted] [redacted] [redacted]

Greetings, I have visited the Spectrum office three times and still haven't been able to solve the issue. This past Sunday, I went to the nearest store and encountered a very rude employee. Despite explaining the reason for my visit, she was chatting on her phone and barely paid us any attention. She insisted that we needed to speak with the employee who placed the order, but the system wouldn't open. Her behavior was very disrespectful, and I believe employees like her should not be providing customer service. Thank you.

Around 3:00 am on December 11, [redacted], I tried to watch the news for weather updates but couldn't access my local channels (Nashville channels: 2, 3, 4, 5). Despite all other channels working fine, these were unavailable. By 10:00 am on December 12, I reached out to customer service. They said there was no definite timeline for a fix. It's puzzling why only my local stations are affected. I'm thinking of voicing my concerns on social media and contemplating switching to Dish Network. The recurring message "The channel is currently experiencing technical difficulties. We are working with the provider to help resolve the issue" is becoming frustrating.

I am 70 years old, and my husband is 81 and has Parkinson's Disease. We struggle with technology, and when I reach out for help, some of your representatives assume I am familiar with cable connections and troubleshooting. I find it frustrating that despite paying a significant amount for our cable service monthly, we are not receiving the level of assistance we need. Rather than simplifying things for customers, your approach seems to complicate matters. I hope we can find a solution to this issue promptly. Thank you, Dolores S.

I am extremely frustrated with the constant transfers and restarting whenever I call. What should be a brief call turns into a marathon of 2 to 3 hours. Despite my requests, I have been unable to speak to a manager, as each representative insists I start anew with them. The thought of returning the new phones and sticking with AT&T has crossed my mind due to the exasperating customer service and lengthy hold times. I initially hoped to consolidate all my services with your company, but I am now considering paying extra to avoid dealing with your representatives.

There are independent contractors and Spectrum workers on Byesville Road and Vocational Road in Byesville, Ohio. Unfortunately, these workers seem to disregard traffic safety as they fail to utilize proper flaggers in blind spots and proper flagging procedures. This concerning behavior has been noted on various roads, not just in one location. If this safety concern is not addressed and improved upon promptly, I will be reaching out to OSHA for further assistance.