Southern Electric Customer Service Issues

I am waiting for an updated gas bill since the gas meter was changed on the 5th of September. The current bill is incorrect, and SSE is aware of this. I am disappointed to receive a red gas bill reminder today for an overdue payment of £31.44 when I was assured that the billing department knows about the new meter readings. It's stressful having to follow up on this myself. My gas account number is 03[redacted]7. I haven't received any acknowledgment or apology. I request a correct updated bill and to stop the incorrect red bill reminders.

My meter is not working, and currently, there is no power at my residence where my two children are staying. I contacted UK Power Networks, and they mentioned there is no network issue as there are lights on my meter. This problem with the meter has been persisting since December [redacted]. Initially, I was informed that a technician would come out to install a new meter and update my payment method, but there have been two cancellations without further communication. Now, my meter has stopped working entirely.

I am currently experiencing harassment from an individual who claims to be associated with Southern Electric and goes by the name Lyle Brown. He resides in either Latham or California, Missouri. I can be reached at [redacted]. I am requesting the harassment to cease, or I will be compelled to file a police report both with the company and my legal counsel. Furthermore, he has mentioned his ex-wife and mother-in-law sharing my name, leading to his fixation on me. Regards, Lisa M. Sloan.

Dear Sir, Re: 8 Gledwood Crescent, Hayes, Middlesex, UB4 0AX. I was contacted by LCS regarding an estimated bill from my former tenants. The tenants vacated on July 20, [redacted], and I changed energy suppliers on August 27. Since their departure, the property has been undergoing repairs, which commenced in October [redacted]. The gas meter reading on August 27 was [redacted], and the electricity meter reading from my current provider, EDF, was 9,[redacted] on the same date. Despite answering LCS's inquiries, they informed me they could not resolve the issue and advised me to contact you directly. I am reaching out to address this matter and would appreciate your prompt assistance. Please do not hesitate to request any additional details if needed. Thank you for your anticipated help. Regards, Yogeswaran M

My son's smart meter, Simon J., is experiencing issues (Ref: [redacted]). I attempted to communicate via email to obtain a detailed account of payments made to address the problem. However, I received a final bill instead and was denied further discussion. Simon does not intend to close the account, he simply seeks clarification and resolution. Given his medical condition as a diabetic, it is crucial for him to remain with a reliable provider, especially in current weather conditions. Could you please assist in ensuring Simon stays warm, his medication stays refrigerated, and help in resolving the meter's emergency mode without switching providers? I have the necessary authority to act on Simon's behalf.

Hi Helen, Thank you for sharing the image with us. Our Operations team has reviewed it and identified that your property is connected to a looped electrical supply. This means that we can't install the Solo Smart Charger until your Distribution Network Operator (DNO) assesses the supply. The DNO, in this case, is SSE, and they may need to visit your property to unloop your supply or upgrade the main fuse. To proceed, you can either authorize Pod Point to submit the completed application form to the DNO on your behalf (which takes longer for authorization), or you can send the form yourself, usually resulting in a quicker response as they might need to schedule a visit. If you choose to send the form yourself, you can email the application form to [redacted] Please keep us updated on your choice and any progress made by the DNO regarding the installation of the Solo Smart Charger. Kind regards,