Soundcloud Customer Service Issues

To the relevant department, I am writing on behalf of the City of Monroe, Louisiana, a tax-exempt entity, to address an issue regarding sales tax charges on our recent invoice. Despite our tax-exempt status, we were billed $14.09 in taxes, which we kindly request be refunded and discontinued for future transactions. Throughout our longstanding business relationship, such charges have not been applied, given our tax-exempt status as a governmental entity. If a refund is not feasible, we may involve our auditors and pursue further actions to resolve this matter. Your prompt attention to this issue is appreciated, and we kindly request a designated contact person and phone number for direct communication. Thank you.

I am currently frustrated. I am unsure if my account has been deleted or disabled. While updating my bio, my account logged me out due to saving changes too quickly. I have attempted to log in using different browsers, such as Safari and Google Chrome, without success. Despite entering the correct information, I receive an error message stating they couldn't log me in. I have reached out to SoundCloud support, and they have acknowledged my request. Upon checking my alternate account, my main account does not appear on SoundCloud, causing distress as it contained my favorite songs and meticulously organized playlists.

I am experiencing difficulties logging in because your system mistakenly identifies me as a robot. The suggestions provided, like using a different computer, are not feasible for me as a paying customer. It is frustrating that there is no option to speak with a real person for assistance, only automated responses. The security measures in place, while meant to protect against spam, end up hindering legitimate users like myself. This lack of personalized support reflects poorly on your customer service. I have found a workaround to log in, but I have ultimately decided to close my account due to these ongoing issues. It is disappointing to see a disregard for long-term customers like me, prompting me to say goodbye after many years of using your service.

Hello, I am experiencing an issue with my artist account (colemanmusicproject) on SOUNDCLOUD. When I attempt to check the stats and select the "ALL TIME" option in the timeframe menu, it only displays data from Jan [redacted] onwards. Even when I try to manually choose an earlier date, it seems to be limited to Jan [redacted]. I have valuable stats from before [redacted] that I would like to access as I have been a paying user for a long time. I kindly request your assistance in resolving this matter so that the "ALL TIME" option reflects the entirety of my usage history with SoundCloud, rather than starting from Jan [redacted]. Thank you, Simon

I'm experiencing issues signing into my account. After receiving a message that I wasn't signed in, I am now completely locked out. Despite attempting to update, uninstall, and reinstall the app, the problem persists. Trying to sign in on different devices and through Facebook and Apple login also failed. Creating a new account didn't solve the issue either. I keep receiving an error message asking me to check my account details despite several attempts. I even tried to reset my password, but the system claims my email is unknown. I have been a SoundCloud user since 6th grade.

Yesterday I contacted you regarding unpaid earnings since April. I have confirmed that my tracks on SoundCloud are still monetized. SoundCloud mentioned that one of my SoundCloud Pro cards had expired, but I pay an annual fee of $99, last paid in November [redacted] and due again in November [redacted]. I expect a prompt response within 48 hours as waiting is difficult for me due to mental health concerns. If I do not receive a satisfactory explanation, I will cancel my Go+ and Unlimited Pro plans. I will delete my account with 2.60 million views and [redacted] followers. While it will be painful, I am willing to migrate to a platform that values me and rebuild my fan base. I do not appreciate feeling deceived, especially by a company that earns more than I do.

I realized that SoundCloud has been charging me for an account I did not sign up for. Initially, I assumed it was my son's account, but he clarified that it is not. Strangely, when I try to cancel online, I am unable to locate my account despite the continuous charges for over a year. Following the provided instructions has not helped in canceling the non-existent account. To prevent further charges, I had to cancel my credit card, yet the charge appeared again this month. The suspicious activity was brought to my attention through password change emails. I am unsure how to halt these ongoing charges.

Hello, I have been attempting to report an album that has appeared on my account for some time now. Here is my profile: SoundCloud.com/dark-plankton. The album in question is titled "Plankton-8" which you can find at SoundCloud.com/dark-plankton/sets/plankton-8. I kindly request the prompt removal of this album from my profile. It does not belong there, and I have a large following of listeners who may mistake it for my work and unintentionally purchase it. I appreciate your urgent attention to this matter as, unfortunately, I do not have the necessary access to remove it myself. This situation is quite perplexing, and I am eager for its quick resolution. Thank you in advance. Best regards, Amanda S. Artist, PLANKTON (Anomalistic Records), Switzerland

I have a comedy record named "Stab the Clown" that's only on my SoundCloud Pro account. I'm looking to download the whole file onto my desktop to sell on iTunes. However, the download option isn't available. Due to a corrupted external hard drive, my last backups are solely on SoundCloud. I need a solution to retrieve my 60-minute comedy recordings from SoundCloud to save them once more. Your assistance is appreciated.

Sehr geehrte Damen und Herren, ich bin überrascht zu sehen, dass Ihnen nach der 30-tägigen Probezeit monatlich 9,99€ von meinem Konto abgebucht wurden. Nach meinem Verständnis habe ich lediglich einen kostenlosen Probemonat in Anspruch genommen, aber keinen Abonnementvertrag unterzeichnet. Ich würde mich über eine Klärung freuen. Mit freundlichen Grüßen, Adil Adlya

On Friday, December 10th, £90 was deducted from my account without prior notice or authorization. Soundcloud notified me via email that it was an automatic renewal. However, since over twelve months had passed since my initial 12-month trial, I assumed my account had expired, expecting to be alerted in advance for the option to renew or cancel. I did not receive such notification and was unaware of the transaction until the money was debited, which is a clear violation of my personal security. Since I was dissatisfied with the product during the trial, I had no intentions of renewing and now request the immediate return of my £90 to my account. M F D.

I am having trouble accessing your site due to receiving an error message. It seems your site thinks I am a robot and won't allow me in. The error message I am seeing is "Your connection is not private" with details about potential security risks and an invalid certificate date. It states "NET::ERR_CERT_DATE_INVALID" and warns of attackers trying to steal information. The message also mentions that Chrome could not establish a secure connection due to unusual credentials being sent from the website. It suggests that the issue might be temporary due to network errors or attacks since the site uses HSTS. I would appreciate any assistance in resolving this issue.

Dear Concerned Party, I have been a loyal SoundCloud user for as long as I can recall. I want to express my gratitude to the entire SoundCloud team for the incredible music they offer. Without it, I would feel lost. The music has been a great source of joy and assistance to me over the years. The quality of the music produced is truly extraordinary. It is evident that I am passionate about music, and I genuinely value the service you offer. Thanks a lot and have a Merry Christmas! A content follower, Martin

Yesterday, I accidentally broke my phone and purchased a new one today. Unfortunately, I am facing login issues to my Soundcloud account. I have been a loyal subscriber and regularly pay for the service. The problem seems to be because I initially signed up through my now-deleted Facebook account. My Soundcloud username is danishboyce, which matches my Facebook name. I attempted to reset my password using various email addresses, but Soundcloud does not recognize any of them. Since my account seems linked to my old Facebook, which I deactivated nearly a year ago, I am unable to regain access. It's essential for me to retrieve my account as I have numerous songs stored there that I wish to retain. Starting anew is not an option, as I risk losing all my music collection.

I am reaching out for help accessing my SoundCloud account. Earlier today, it was functioning properly, but now I am encountering an error when trying to log in. Initially, the app prompted me to sign out due to an error with my account, but I cannot sign back in. I have attempted troubleshooting steps like clearing the cache and cookies, but the issue persists. I am unable to access my playlists and tracks, which I value greatly. My account username is Viktor the SHApeShIFTeR. I sign in through my Facebook account, so my email is associated with both Facebook and SoundCloud. I appreciate any assistance in resolving this matter promptly. Thank you.

I recently discovered that SoundCloud Inc. has been charging my credit card $8 monthly without my authorization for the past three months. This smaller charge often goes unnoticed by many cardholders. Despite trying to dispute the charge with my credit card company, reaching the company's phone numbers provided has been difficult. The main office for SoundCloud Inc. is located in Berlin, Germany. I was informed that the only way to prevent the recurring charges is to cancel my current card and request a new one. As most of my payments are set up automatically, transitioning to a new card will require contacting each creditor to update my payment information. This has been a recurring issue throughout the year, leading to significant inconvenience. I am reaching out for any advice or suggestions to navigate this situation. Thank you.

I am Clara, also known as Clara Landau, and you can reach me at [redacted]. My original SoundCloud member number is [redacted]0. Recently, Google disabled my computer because it's older, causing me to lose access to my email and my songs on SoundCloud. After struggling for a whole day to log into my SoundCloud account to upload a new song, I was unsuccessful. Now, I have a new member account that shows an older man instead of me, and I had to create a new password for my Yahoo email, which is my only working email now. This whole experience has left me feeling violated as my songs and other data were taken away. I had a special song to upload, and now I feel very hurt by this situation. - CL

Hello SoundCloud, I am Pierre Wright, a guitar player with the band Indepth Exclusive. Recently, all our SoundCloud tracks were remixed by someone, but it wasn't me. We received a like on a track from Golden Indie. Can you tell us who they are? Did SoundCloud remix all our tracks? If so, thank you. I am exploring DAW and have been unwell and busy at work for months. My band is excited and eager to hear our recordings soon. The remixes of our songs have relieved my stress and saved me time in their completion. Both my band and I are curious to know who remixed our SoundCloud posts. I await your response. Thanks.

I was thrilled when my order arrived with 2 sets of bath towels, 2 hand towels, a child's t-shirt, and a beach towel. I washed one set of bath towels and hand towels, twice, due to excessive lint after washing. Despite washing on a cold, gentle cycle, one towel is unraveling. I can provide a photo for illustration if needed. I believe it was a flaw but hope it's not a recurring issue. The towels didn't absorb moisture well, just spreading wetness. I expect towels to dry effectively. I'd like to keep most items but return the unwashed set of towels and have the unraveling one replaced. Can this be arranged? I can send a photo if necessary. Thank you for addressing this matter promptly! Best, J.B.

Hello team, I recently signed up for the SoundCloud Go platform, but instead, I was given SoundCloud Next. I am uncertain about the differences between the two, however, I was charged $[redacted].76, and I have not noticed any changes on the platform. The songs I wish to listen to still prompt me to make additional payments. I am currently in a dispute with their support team, but once they stop replying to my emails, I am unable to re-establish contact with them. My aim is to have access to SoundCloud Go to enjoy premium music and the full music library. I feel misled by this situation as it is quite confusing. I would appreciate any assistance you can provide. Thanks, A.J. Singh