Soundcloud Customer Service Issues

Hello everyone, I hope you're doing well. I am kindly requesting the cancellation of my SoundCloud Unlimited account for the time being. Additionally, could you please refund me the $16.00 charged for this last month's subscription? Due to my current job situation, I am unable to afford the subscription at the moment. I apologize for any inconvenience this may cause and appreciate your understanding. I plan to subscribe again in the future when my financial situation improves. Thank you for your assistance. Sincerely, Salomon.

I didn't receive my payment from SoundCloud Premier this month, even though I received the SoundCloud Premier payout email. I initially thought the issue might be due to my SoundCloud Pro subscription expiring, but after renewing it, I still haven't received my payment. I would like to get my payment promptly and transition to direct deposits instead of using PayPal, as I find their app and site inconvenient to use.

I haven't used SoundCloud in over two years, but it appears I still have an active automatic subscription that recently renewed. The renewal was processed on the 4th, and I noticed the charge on the 5th. I would like to cancel the subscription and request a refund since I no longer require the service. If it's feasible to receive a reimbursement for last year's charges when I didn't use the service at all, I would greatly appreciate it. However, at the very least, I need the most recent renewal refunded.

I encountered an issue with my subscription on Soundcloud. Before subscribing, I could preview songs for free, but now that I've subscribed, all my songs are only 30 seconds long. I feel frustrated and disappointed with this change and the quality of service. I am considering disputing the charges with my financial institution. I am curious about how to access full songs now that I'm a paying subscriber. I am somewhat active on social media platforms and plan to share my negative experience with Soundcloud. Thank you.

I recently got logged out of my SoundCloud account unexpectedly while listening to music. My phone froze, and when I reopened the app, it prompted me to log in again. Despite trying to reset my password multiple times, I never received any reset email. I searched everywhere and tried all available help centers. I created a new account with the same details, but my original account had premium features and all my playlists. I just want SoundCloud to help me regain access to my original account, as I still remember the login information. Alternatively, I would appreciate the option to receive a password reset email.

I have been attempting to cancel my membership for about a year now, and I am extremely frustrated. I have been charged every month for something I do not use. I created an account for the free trial period, used it for one month, and never used it again. The website informed me I could cancel over the phone, which turned out to be false. I do not have a computer or access to one. I would like a refund for all the charges. I do not usually get upset or complain, but being charged and deceived for a service I do not utilize is unacceptable.

I am currently being charged $9.99 for Go+ on my debit card but I want to cancel it. When I try to cancel it on my computer, I can't find my account status. My SoundCloud subscription is current. The page shows Shawn's name, but I need to change details like my name, gender, and age with my bank account. Can you help me cancel it since I don't use it? I need the money for other expenses. My name is Glenn Davis. You can reach me at [redacted] or [redacted]. Thank you and have a good week! If possible, please call me to assist with this.

I have noticed that Soundcloud is charging my debit card twice each month. It seems that someone has used my card details to create an unauthorized account resulting in these overcharges for the last three months. I expect to be charged only $9.99 per month. I previously contacted a representative in October when this issue arose, but the contact number is now inactive. Following their advice, I created and canceled a new account as instructed, but the problem persists. I am seeking a refund for the duplicate charges over the last 3 months.

Dear SoundCloud, I recently found out that my ability to receive payments on SoundCloud has been disabled. I deeply regret any actions that may have led to this situation. I have reviewed my uploaded tracks and privatized any that could potentially receive a copyright claim. I kindly ask you to review my account and consider reinstating my access to SoundCloud Premier. I also acknowledge that I have familiarized myself with all the terms and conditions. Wishing you a Merry Christmas and a Happy New Year, Best regards, Sam B. SoundCloud Account: Cawky03

I am having trouble canceling my subscription. My account is linked to Facebook, but not to my email. When I try to cancel it using my email, a random username appears instead of my regular one. I joined using my Facebook account initially. I am facing financial difficulties and need to cancel this subscription to prioritize paying my bills and staying at home. Your assistance is greatly appreciated. Thank you.

I recently canceled my SoundCloud Go subscription last month because I didn't enjoy it. However, I noticed that $9.99 was deducted from my debit card without any notification. This is concerning as that money is needed for my rent. I would appreciate an immediate refund as I did not use the service. I do not even have the app on my phone. Please address this issue promptly. Thank you, Tammy J.

I would like to report individuals in Barnet, Enfield, and Haringey who I believe are associated with criminal activities. They have been manipulating my SoundCloud page and hacking my PC, residing at [redacted] Aldermans Hill, N13 4QD. I feel threatened by their behavior, including Gary Price who smokes crack and steals. They have been pressuring me to sing songs and making inappropriate demands. I suspect NHS staff involvement in stopping my monetization and extorting money through my banking app. I am concerned about their connections and the manipulation of my online presence. I urge for further investigation into these matters.

I have three SoundCloud accounts for different recording projects where I mostly work alone on multitrack recordings. Unfortunately, my laptop was stolen during a recent robbery, and it contained all my saved passwords for my accounts and email, which were synced to them. The accounts are: 1. soundcloud.com/craiganthonyfutch 2. soundcloud.com/soundcloud.com/user-[redacted]59+ 3. A third account that I can't recall the alias for, as it was the newest I was editing on Due to the robbery, my phone number and email address have changed. I'm reaching out for help to recover my accounts and safeguard my recordings as I am unable to access them without this information. Some of my original recordings were not copyrighted, and a few covers, such as a Johnny Cash one, have been removed. Any assistance in recovering my accounts would be greatly appreciated. Thank you.

Several of my tracks have been deleted due to supposed copyright violations and reports. While I understand and respect copyright laws, I find it frustrating to receive automated emails alleging that my track infringed on '?????????' by '????????'. I suspect some users are abusing the system to remove tracks and re-upload them. This situation is unfair, and I believe there needs to be stricter guidelines regarding reporting tracks for takedown. All reports should require valid and clear reasons to prevent misuse.

I subscribed to your service and provided my card information but haven't been able to access it. I have chosen to cancel the service and request that my card details be removed. Despite trying to unsubscribe, it still shows me as subscribed. I'm unhappy with the lack of communication options available. I'll be looking for a music app with better customer service.

I reside in Toronto, Canada, and like many worldwide, we are facing an economic crisis due to a global illness. I recently lost my jobs temporarily and have no clear timeline for when I will return. I am currently without income and self-isolating. I was shocked to see a $10 deduction by SoundCloud from my bank account this morning. In these uncertain times, every penny matters, especially as my province is under a state of emergency. I urge SoundCloud to understand the gravity of the situation and refund the deducted amount. It is crucial for me, given the current circumstances. Your assistance in resolving this matter promptly is greatly appreciated.

I am looking for assistance in disabling the 'related tracks' feature on my SoundCloud account. I have encountered an issue where after playing one song, my listeners are directed to an unrelated track, specifically a speech related to a past tragic event. This feature is disrupting the presentation of my music. I believe there should be an option for users to prevent these arbitrary and irrelevant tracks from appearing, or to disable the feature altogether. It is imperative that SoundCloud addresses this issue promptly to ensure a better experience for users listening to music. I am considering exploring other music platforms if a solution is not implemented soon. SoundCloud, please offer the ability for users to block 'related tracks'. Thank you.

Subject: Issue with Orders and Cancellation at Restposten24 Hello, I recently registered on Restposten24 and believe I may have encountered some issues with my orders that were not processed. I would appreciate it if we could discuss this matter over the phone. The problem I am facing is that although I canceled my registration on the same day I signed up, the cancellation is not being accepted. Looking forward to your call. Thank you. Best regards, Alfred K. Emails related to Restposten24/Kienle: Dear Kienle, Thank you for reaching out to us. We regret to hear about your cancellation. Please note that the one-time registration fee grants access to our international trading platform, regardless of whether you utilize this access for buying or selling. Unfortunately, we are unable to refund the fee once the access is granted. We wish you success in your endeavors. Kind regards, Johanna F. Restposten24 Service Team

On April 14, [redacted], my name is Everett Campbell. My credit card has been charged consecutively for four months on the following dates: January 15, [redacted], February 11, [redacted], and March 12, [redacted]. Soundcloud should not be deducting money from my account as I had a negative experience with their website when my granddaughter tried to sign up, experiencing crashes multiple times. I canceled the subscription two weeks after signing up in January [redacted] and have not used the app since. This situation causes me stress, especially considering I am a disabled retired veteran. Soundcloud's communication for resolving this issue has been challenging. I prefer to handle this matter without involving the VA. I kindly request Soundcloud to contact me at Everett Campbell@[redacted] or via email at [redacted] An alternate email is [redacted] I appreciate your prompt attention to this matter and request a response within seven days.

Dear SoundCloud Support, I reached out on 11th & 13th May via email to request the cancellation of my SC subscription due to poor wifi and limited internet access. I encountered difficulty canceling through the app and missed the deadline inadvertently. Despite my efforts to communicate my request, my subscription remains active, and I was charged for another month on 9th June. Navigating your website to cancel took over 30 minutes, highlighting the lack of customer service responsiveness and website clarity. The absence of direct customer support options is frustrating for time-strapped users like myself. I urge for a refund of the May and June payments. I offer this feedback constructively, hoping for improved customer service processes in the future. Sincerely, N Harrison