SkyScanner.com Customer Service Issues

I discovered an amazing round trip flight offer from Logan Airport in Boston, MA to Entebbe, Uganda via a layover in Dubai (DXB) with United Emerites Airline. My plan is to visit my sister in Dubai for two days before heading to Entebbe. I am hoping to find a way to arrange this without having to purchase two separate one-way tickets. I want to secure this round trip ticket and have the flexibility to stop in Dubai for a short visit before my final destination in Entebbe, Uganda.

My daughter Ursula Jaeger and her husband Christof Jaeger have booked a flight from Papeete (Tahiti) to Vienna through Travelgenio. Reservation number [redacted]4, booking code: OUIPDV on the 3rd of December. They are scheduled to arrive in London with VA8 on the 4th of December at 11:40. The departure time of the flight to Vienna is 10:55, which is impossible to catch. We have contacted Travelgenio multiple times to change the flight to a later one, such as BA702 or BA706, but despite their promises, they have not made the change. They assured us they would send the new booking to the email address [redacted], but we have not received anything yet. Please help us reach out to Travelgenio as only they can modify the booking. We are eagerly waiting for the tickets for the last flight. Thank you. Sincerely, Dr. Peter Düll.

I'm disappointed and frustrated. I booked 4 tickets through Budgetair on Sky Scanner, only to receive a cancellation email after payment. The money will be refunded in 5 to 10 working days. I can't book elsewhere due to the hold Budgetair has on my money. This situation is distressing as I planned to travel for a family emergency. I urge for a quick refund to reunite with my family. Upon searching, I found the same tickets at a £[redacted] increase, revealing a lack of customer care by Budgetair who prioritize profit over customer circumstances. The email from Budgetair states the booking failed due to incorrect availability from the airline, leading to the cancellation of my booking request BUK-[redacted]9 and a refund of £2,[redacted].09. The refund process takes time as per banking procedures, causing further inconvenience.

I would like to cancel a flight from London to Brisbane on December 22nd, going via Denver and Vancouver, with Austrian Airlines and Air Canada. The return flight is from Brisbane to San Francisco on January 6th, with United and Austrian Airlines. The Expedia itinerary number is [redacted][redacted]. I am unable to travel due to being in Durham prison awaiting a court appearance. Please process this cancellation promptly. Thank you, Stephen D., father of Ian, and his designated next of kin.

Ho prenotato un volo di andata e ritorno sul vostro sito, ma non ho ricevuto alcuna conferma della prenotazione! Sono stato addebitato [redacted] euro da Bravonextsa, un partner che non è elencato sul vostro sito e con cui non riesco a mettermi in contatto. È urgente avere la conferma della mia prenotazione. Vorrei sapere come contattarvi o avviare una chat. Vi prego di rispondermi al più presto. - D. Giovannini

I have a flight booked from Manila to Reykjavik with two connections, paying a total of about 64,[redacted] pesos. However, my ticket only shows two legs of the flight – Manila to Singapore and Singapore to Berlin, both with Scoot Airlines. The third leg from Berlin to Reykjavik with Iceland Air is missing. Please check under booking reference number VCNE6N. I kindly request an updated itinerary as my flight is scheduled for January 3, [redacted]. Thank you, A. Baniqued

I'm Celina Cruz, and I made a reservation through Travelgenio on February 24, [redacted]. My booking reference is (PNR) - Q7BLAL and E-ticket - [redacted][redacted]. Due to illness, I couldn't travel. I attempted to reach Travelgenio multiple times before my travel date, but they were unreachable via phone or email. As a result, I have been unable to rebook or get a refund for my ticket. After seeing similar complaints from others, I hope you are aware of the negative impact this is having on your airline's reputation. I am asking for either a rebooking of my ticket for January 14, [redacted], or a refund if rebooking isn't possible. I am eager to hear back from you soon. Thank you for your attention to this matter. Sincerely, Celina Cruz

Yesterday, I attempted to purchase flight tickets through Skyscanner, but ended up on a third-party site called JustFly. Unfortunately, after a long wait on hold with JustFly and being repeatedly redirected back to them from Skyscanner, I arrived at the airport to find out my flight did not exist. The gate agent couldn't assist as it was booked through a third party. Even my return flight with another airline had no record of my booking. It seems JustFly provided incorrect information, making my trip impossible. Despite their no refund policy, I believe it's reasonable to request a refund for the unused tickets.

I recently downloaded an app to set up price alerts for a trip I am planning. I am interested in a Delta flight for one traveler on a multicity route. The first leg is from TLH to MXP on May 5, departing at 10:10 am and arriving at 9:30 am the next day with one stop. The return flight is from FCO to TLH on May 25, departing at 9:45 am and arriving at 8:27 pm with one stop. Delta's website shows the Main Cabin fare (the second cheapest) as $[redacted]. However, when I checked Skyscanner, the 2nd cheapest fare listed under Premium Economy was $[redacted]. The Economy fare on Skyscanner matched Delta's Basic fare but not the 2nd cheapest Main Cabin fare. I would like to know if there is a way to see Delta's current Main Cabin fare of $[redacted] on Skyscanner to set up a price alert accurately. If not, Skyscanner might not be helpful for my needs.

Smart Faros has taken advantage of me for nearly $[redacted]. I made a purchase for plane tickets on December 27. After waiting more than 24 hours without any confirmation from the airline, I contacted Smartfares. Their representative, Matias Torres, informed me that the ticket prices had increased by $[redacted] each for the 4 tickets purchased. Despite my disagreement, I was told there would be a penalty of $[redacted] per passenger for a refund. I was left with no choice but to accept the increased charges. This experience has left me feeling deceived and believe that Smartfares is unfairly diverting customers from other providers by manipulating prices to the detriment of consumers.

I have a flight booked to Taiwan through Budgetair.co.uk. I paid for the tickets in full, received a confirmation and e-ticket number. Unfortunately, Budgetair changed my booking multiple times, attributing it to airline schedule changes. I agreed to the modifications, which now involve Lufthansa flights in late December [redacted]. Upon checking the websites two weeks ago, I noticed some flights were missing. After contacting Lufthansa, it was revealed that Budgetair canceled flights operated by China Airlines from Frankfurt to Taipei and the return leg to Hong Kong. Despite numerous emails, Budgetair has not responded. With the trip approaching on March 24th, I am uncertain about the next steps and am unable to reach Budgetair for clarification. I am hoping to have my flights reinstated promptly for my journey to Taiwan.

Hello, My mother and brother were supposed to fly on March 21st, but we only wanted to reschedule my mother's ticket. Unfortunately, both tickets got rescheduled to April 6th. Now, the airline is saying the March 21st flight is canceled, which was not the intention. Only my mother's ticket should have been canceled. As a result, they have no confirmed tickets because the April 6th ones are not confirmed either. I am hoping for some assistance with this situation.

Hello. I arrived at Sao Paulo airport in Brazil yesterday and went to check in with Abianca Airlines. I encountered an issue where the staff member insisted I needed a return flight to Israel to board, even though I am traveling to the USA for work and not returning to Israel. This requirement was not mentioned on the website, leading to a frustrating experience. I ended up missing the flight, incurring extra costs for transportation and accommodation. I request a refund for these unforeseen expenses. The lack of communication on this policy was highly disappointing, and I hope to receive a prompt response regarding this matter. Thank you.

Yesterday, upon arriving at Sao Paulo airport in Brazil, I went to check in with Abianca. However, the clerk informed me that without a flight back to Israel, regardless of the time, I would not be allowed to board. Since I am currently working in the USA and not returning to Israel, this requirement was not communicated on the website. The service I received was exceptionally poor, leaving me stranded with additional expenses for transportation and accommodation. I am requesting a refund for the inconvenience caused. Please address this matter promptly. Thank you.

Dear Sir/Madam, We made a flight booking through your website with Gotogate. However, the original flight got canceled by the airline due to a strike in Spain. Despite our attempts to reschedule the flight a month ago, we haven't received any confirmation email or message from Gotogate or the airline. Gotogate keeps telling us to wait for authorization from the airline to reschedule. We have waited for over a month now and are concerned about not having confirmation to board the plane on April 7th. Can your team provide any assistance or solutions to ensure we can make this flight? Your help in this matter would be greatly appreciated.

My name is André G., born on August 17, [redacted]. My booking from April 25, [redacted], to May 9, [redacted], was canceled by Air France due to non-payment. However, the account was funded, and the balance is still blocked even though Air France has already canceled the flight. According to my bank, the issue lies with Skyscanner and not Air France, even though I paid through them. Air France has all my details, and I need to provide a 6-digit transaction number. Can you please assist me? You already have my phone number and email. I am a loyal customer of your services. Phone: +41 79 [redacted] 17 68

Hello, on April 17th around 11:43 pm, I made hotel reservations via Skyscanner and Travelocity through Expedia for LIC Hotel at 44-04 21 Street, Long Island, NY for May 30th, [redacted], to June 3rd, [redacted], for 2 people for 4 nights. I paid roughly $[redacted], received confirmation that the order went through with an order number, but the page crashed before I could save it. I haven't heard back at the email address provided ([redacted]), and the money hasn't been deducted from my account. I'm unsure if the transaction is active or if I should rebook. Regards, Magdalena Manikowska.

We arranged a trip to Cancun from Tuxla using Skyscanner. Upon arrival at the airport, we discovered that our flight was scheduled for the 29th of September instead of our intended date. We had double-checked with our friends to ensure the correctness of the dates. Upon revisiting the website, we noticed a glitch in the date section that alternated between the 22nd and the 29th, supported by video evidence. This issue led to inadvertently booking the flight on the wrong date but coinciding with our friends' travel time, which was misleading.

Hello, I'd like to inquire about the cost of flights from London to Sorong with the following itinerary: 1. London to Jakarta departing from LHR on November 20th at 21:20, on flight QR016, with a layover in Doha, arriving on November 21st at 21:00. 2. Jakarta to Sorong departing on November 22nd (potentially on Batik Air ID7797 at 00:05, but open to other options due to multiple flights around that time). 3. Sorong to Jakarta on December 3rd at 10:45, arriving at 12:45. I'm having trouble finding this specific flight on your website to coordinate with the others. 4. Departing Jakarta to London (either LHR or LGW) -- I assume the Qatar flight would be the most cost-effective and quickest option. If you can assist with this, please provide me with detailed flight information, prices for economy, economy plus, and business class fares, as well as relevant baggage allowances. Thank you in advance.

I am experiencing an issue with my ticket not being received. Two days ago, I booked through Skyscanner and selected Flight Network. However, I have not received my ticket yet. I made a purchase on April 26 for a flight from Dubai to Manila via Cebu Pacific. I paid online on that day. Flight Network mentioned that they are still waiting for confirmation from the airline, Cebu Pacific, or they mentioned that the payment is on hold. I am puzzled about how this might have happened. When I used Skyscanner before, I received my ticket promptly on Budget Air. This time the process seems to be taking longer. I have already lodged a complaint with Flight Network. The order number associated with this issue is M7IRSJ.