SkyScanner.com Customer Service Issues

Hello, I recently made a booking with Kiwi and mistakenly confirmed it before finalizing details with my sister. Immediately after receiving the processing email, I contacted Kiwi to cancel the reservation. After a long wait on hold, I was informed that cancellation would incurr fees, with no guarantee of a refund. Despite not realizing I was booking with Kiwi, I was informed that only a purse, not even a carry-on, was included in this costly ticket. Additionally, the reservation lacks seat assignments. I would like assistance in cancelling this booking to allow me to rebook once details are confirmed. Thank you, Magdalena.

I was searching for last-minute flight deals when I came across an app called Skyscanner. After downloading the app, I searched for same-day flights from Sacramento to San Diego. I entered my credit card information and confirmed a ticket. Even though I received a confirmation number via email, when I arrived at the airport, there was no itinerary for me, only my name. The airline clerk was puzzled by this. After contacting customer service, I discovered that my flight time had passed, and the only available flight was much more expensive. I had to pay the higher price due to having a wedding this weekend. I am requesting a full refund for both tickets. If you could please assist, that would be greatly appreciated. My contact number is +[redacted]1 and my email is [redacted] Thank you. - Chris Z.

I have booked a return journey from New Delhi to Montreal for August 2nd to August 15th through BudgetAir.com (via Skyscanner). For the last 4 to 5 days, I have been trying to cancel my booking by emailing them. They provided the amount to be deducted but haven't replied further. I have sent more than 50 emails with no response. They requested contact via phone, but both numbers provided are invalid. Please assist me with canceling my ticket. BudgetAir.com has been causing me stress mentally and financially. Booking ID: BIN-[redacted] Regards, Neeraj A.

Hello, I purchased a flight through Skyscanner from Athens to Sydney and added one luggage weighing 20kg for passenger M.B. The reservation reference is ODK3YX. However, upon checking, I realized that the luggage allowance is only for the leg from Athens to Singapore, not for the continuation to Sydney. This discrepancy was not made clear during the booking, and the flight is scheduled in 2 days. I require assistance urgently as the luggage of 20kg is needed for the entire journey. The airline is Scoot. Thank you.

I recently booked my flight to Barcelona, Spain through Skyscanner with Norwegian Air. Unfortunately, I wasn't aware that my husband needed a visa to enter Barcelona, as he holds a Chinese passport. Despite completing the booking, I didn't receive any notification or reminder about our flight details. It wasn't until we tried to check in at Newark airport that we discovered the visa requirement. Norwegian Air was helpful in rescheduling our flight, but we faced challenges obtaining the visa in time. Spanish Embassy advised us to go elsewhere, but obtaining the visa would take over a week, causing us to miss our flight. I contacted Norwegian customer service, who directed me to reach out to Skyscanner for credit. I kindly request assistance from Skyscanner to issue a credit for future use within the year. Your prompt attention to this matter is appreciated.

I recently booked my flight to Barcelona, Spain through Skyscanner with Norwegian airline. Sadly, I wasn't informed by Skyscanner about the visa requirement for my husband, who holds a Chinese passport. I didn't receive any notifications post-booking and only found out about the visa issue during check-in at Newark airport. Norwegian rescheduled our flight, but the Spanish Embassy couldn't assist immediately. Norwegian customer service advised me to contact Skyscanner for a credit. I kindly request Skyscanner to provide a credit for future use within the year. Your prompt assistance is appreciated; otherwise, I may need to escalate my concerns to the better business bureau and social media platforms.

On November 7, [redacted], my Mastercard was charged $[redacted].63 while attempting to book a flight from Japan to Seoul through a website. The charge was made at 14:42 by an administrator named 'Paygent,' according to my bank statement. Unfortunately, the payment page froze after entering my card details, and I did not receive any e-ticket or receipt for the transaction. Only days later did I discover the full charge on my card without any corresponding booking information. I have already initiated a chargeback through my bank but have not received any communication from the travel agency regarding the airline I tried to book with. I kindly request a full refund for the charged amount as soon as possible. Thank you.

I sent $[redacted] to Skyanna Diaz in Fontana, California, for a flight from Ohio to New York for Donna Nelson. She has not provided my flight information. I am Anthony Capson. Mrs. Diaz received the money from me but has not given me any booking details. This behavior is fraudulent. I demand a refund or the purchased plane tickets. If not, I will consider legal action. Please reach me at [redacted] or email the plane tickets to me at [redacted] Thank you, Anthony Capson.

I sent *** dollars to Skyanna Diaz in Fontana, California, for a flight from Ohio to NY. She took my money but has not provided me with the flight information. My name is Anthony Capson, and the flight is for Donna Nelson. Mrs. Diaz received the money from me to book the flight, but now claims it was applied to another person's bill. This situation is fraudulent, and I demand a refund of *** dollars or the plane tickets I paid for. If this issue is not resolved, I will pursue legal action. Please contact me urgently at ***-***-**** or email the plane tickets to me at *******@***.com. Thank you, Anthony Capson.

I've been trying to find out the title and composer of the classical music that was added to the SKY Q box promotion last year. Amidst the promotion with Sammy Davies Jnr's song "I've gotta be me," a snippet of classical music was included in the advertisement. Despite reaching out to customer service and even attempting to use Shazam and Bing, I have yet to uncover the name or composer of this beautiful piece. Even contacting Classic FM's presenters during request programs has not yielded any answers. If anyone knows the details of this classical piece, I would greatly appreciate your help. Thank you. - Ron Whitwam

I recently booked a flight for myself and my 1-year-old son from CNX to LHR on December 24th. I found a price of £[redacted].89 for both passengers on Skyscanner and GoToGate, but upon payment, I was charged £[redacted].89. I called GoToGate, but they were unhelpful, stating the advertised price was for one person only. I have multiple screenshots proving otherwise. I am seeking assistance in resolving this discrepancy as I want the flight at the advertised price. I have been a frequent Skyscanner user and this is the first time I have encountered such an issue. Thank you for your help. - Craig

I booked return flights from London to Dusseldorf for £[redacted].91, departing on 20th December at 7:50 from London City with Flybe for 2 adults and 2 children (aged 3 and 6), and returning on 23rd December from Dusseldorf to London Heathrow at 18:10 with Eurowings. However, while booking the first set of flights, I noticed that the return flights had increased by £[redacted] in just minutes. This sudden price hike is unacceptable, and now I can't afford the increased amount for the return journey. I have screenshots of the price difference and I'm shocked by this significant increase. Can someone advise me on what steps I should take now? Your help would be greatly appreciated.

URGENT! My wife and I purchased a ticket through the Skyscanner website and progressed to the reservation step where we chose the Aeroflot option. After completing the payment, we received a message confirming they are awaiting confirmation but, after almost 24 hours, we haven't received it. Aeroflot has no record of our booking. We urgently need to know if we should wait for the confirmation or make a new reservation to avoid being charged twice. Only Skyscanner can clarify this and ensure we won't have issues with double bookings. Flight: SU279 on March 6, [redacted], at 9 pm from Phuket (HKT) to Tel Aviv (TLV). Passengers: 1. Hans K. 2. Vivian G.

On 23.12.18, I was looking for plane tickets from Ufa to Moscow and back with Utair for 30.12 and 6.01.19 on your site and your partner's sites. After booking, I proceeded to pay with my Alpha Bank credit card. However, when I entered the SMS password, an error message appeared saying the password was incorrect. I tried a new password but had the same issue. I attempted another booking, entered the SMS password, and the system started loading but froze. I cancelled that order and booked directly on Utair's official website for a higher amount. I received confirmation of the booking and payment. I only booked one ticket, yet the payment was deducted three times for different amounts to recipient WWW.ELECSNET - [redacted] rubles, HTTP ELECSNET - [redacted].35 rubles, HTTP ELECSNET - [redacted].33 rubles. I bought one ticket for a specific date, for one individual, Mikhailova Irina Yurievna, from one airline, on one flight number, at the same departure time. I ask for your assistance as the bank refuses to refund the money, claiming I made money transfers rather than paying for goods/services, although I was purchasing plane tickets and paying for the service of booking the tickets! HELP!

I tried to book a ticket from LHR to COK, India with Etihad Airways for travel on the 3rd of February, returning on the 13th of February. My initial attempt to book failed, so my daughter tried and her payment is pending. I contacted the bank but they cannot stop the payment until it goes through. I have not received any confirmation email yet. I booked through skyscanner.net/book and do not have a booking reference or contact details for cancellation. My name is Thomas Joseph, born on the 1st of April [redacted]. Please help me resolve this issue. Contact me at 0[redacted][redacted] or email at [redacted]

On February 2, [redacted], I made a flight booking from JFK to Las Vegas for 3 individuals through your website. The return flight with American Airlines (reservation ZCWEWP) was altered, now departing on May 14th at 7:50 AM, instead of May 13th at 10:15 PM, affecting travel plans. After speaking with American Airlines, they suggested contacting you for changes. I'd like to switch to either Delta DL1057 departing on May 13th at 11:13 PM or JetBlue #B61248 departing at 11:50 PM, for all 3 travelers without incurring extra charges. Kindly reach me at 1-[redacted] or [redacted] for further assistance. - M. Bejanyan

I recently purchased a flight ticket from Venice (VCE) to Kuala Lumpur (KUL) through GoToGate via Skyscanner. After entering my payment details and completing the purchase with my Visa Debit Card, it confirmed that the payment was successful without requesting a TAC/MSOS code for verification. I received an email from GoToGate confirming my booking and providing a reference number, but I wanted to double-check the details of my purchase due to the unusual payment process. I booked a flight with Turkish Airlines for travel on May 28, [redacted]. I would appreciate it if you could assist me with verifying this transaction. Thank you for your help. Best regards.

I have been a loyal user of Skyscanner for years, but I am experiencing some frustrations with the website lately. I consistently encounter issues while trying to book flights. After initially searching for flights and selecting a price, I find that the chosen price is suddenly unavailable or significantly increased when I proceed to book. Even when I attempt to book a flight and enter my bank details, I encounter errors and then struggle to rebook at the same initial price. It would be much appreciated if the process could be smoother, allowing me to easily book the intended flight at the originally displayed price from the search screen.

I purchased five tickets through Skyscanner with Get A Flight as my agents. Farkhanda Raouf, living at 2 Cornet Close, HD3 3QQ. Booking reference: M9EPBV+MVVBMN Airline online Ref: PPFWAR PQMCRC Hi, I am extremely disappointed with your service. I will not recommend buying tickets from you. I booked five tickets with Pakistan PIA for my family, but I mistakenly entered Mr instead of Mrs on my ticket. I encountered issues with the airline due to different reference numbers. When I discovered my error, I contacted Get A Flight, but they were unhelpful. They advised me to mention it during check-in or closer to the travel date. However, when I inquired again, I was told I needed to cancel and buy a new ticket, which would cost twice as much. I feel devastated and stuck as the airline directs me back to the agent. Please assist me. Regards, Farkhanda Raouf

I am seeking assistance as I am extremely upset and have been crying a lot. I purchased a ticket last week for £[redacted] for 3 travelers. I paid on the same day, and the agent assured me that I would receive my confirmation tickets within 5 minutes, but I never did. I have been calling him about five times a day to inquire about the confirmation, but he keeps saying he will send it later or that he is currently unavailable. This has been going on for a week now. Yesterday, one of his managers called me and said I had to pay an extra £[redacted], which has made me furious. I am at a loss for what to do, feeling very stuck and unable to trust them. Please help me with this situation. Here is the agent's contact information: Kevin Ross Senior Travel Consultant Direct Line: [redacted] [redacted] Email: [redacted] Thank you, H.T.