Sky Customer Service Issues

I am requesting assistance with my Sky account as I am facing difficulties in paying the balance owing. I have been unable to work for the past six weeks due to my mother falling ill and unfortunately passing away last Tuesday. As a result, I only received sick pay during this time. With Christmas approaching, I would like my son to have access to the television. I am wondering if it is possible to reactivate my Sky account and divide the outstanding payment into monthly installments. My details are as follows: Full Name: Scott Martinwright Account Number: [redacted]

I would like to review the details of my new account and recent payments. An engineer modified my original order from Sky Q to a newer version of my existing Sky box as the additional mini box wouldn’t receive a good wifi signal in its planned location. Consequently, my contract was reevaluated, reducing my monthly fee from the previously quoted £54.00 to £25.00. The engineer also advised that I did not require Netflix subscription as it was accessible on my smart TV. The service was carried out under job number [redacted]71 on December 10th, at my address with the postcode RH12 3QA. Warm regards, M. Wyatt.

I would appreciate confirmation of my updated contract and the revised monthly cost. The engineer changed my order from a Sky Q box to a standard box due to positioning constraints. He also mentioned that Netflix is accessible on smart TVs. Consequently, my monthly fee was reduced from £54 to £25. The job number associated with this change was [redacted]71 on Tuesday, December 10th. My postal code is RH12 3QA.

I am currently facing financial difficulties after losing my job. I urgently need to cancel my services due to these circumstances. However, I'm struggling to get assistance from the advisors as they are demanding full payment of £80.99 or £[redacted] for cancelling my broadband and phone line, while still being charged for the TV services. Despite explaining my situation multiple times, I have not been able to make any progress. As a long-time loyal customer who has never missed a payment, I feel extremely disappointed by Sky's response. The lack of support and increasing charges are making it impossible for me to manage my situation. I fear this may lead to overwhelming debt.

Hello, I've been having a frustrating experience with the service provided. We originally subscribed because of my work-from-home setup, and even upgraded from 3mbps to 16mbps hoping for better service, but it hasn't improved. Despite contacting customer support in October and being told a team would assess our internet connection within 24-48 hours, it's almost Christmas and no action has been taken. Payments are still being deducted, forcing me to commute to the office. I've tried calling customer support but the number isn't working, and an email I sent yesterday went unanswered. What steps do you need to take to resolve this? A competitor, Converge, is offering their services. Should I consider switching? Account Name: M.L. Alfonso Account #: [redacted]43 Address: #[redacted] Blumentritt Road, Sampaloc, Manila Please contact me at 0[redacted]. If someone could check or replace the modem, the original one you installed years ago, that would be greatly appreciated.

I have been receiving emails from Sky addressed to a person named Paul on my work email, despite my name being Steve. I have never signed up for a Sky account using my email address and am unable to unsubscribe from these emails. I have attempted to log in and reset the password, but have had no success. I am worried that my email address is being used by someone else for potentially illegitimate purposes. Despite changing my password multiple times, the spam emails persist. Unfortunately, contacting Sky about this matter has proven to be extremely challenging since they require an account to provide assistance. I am feeling very frustrated by this ongoing issue.

I used to be with Sky TV until my contract ended in July. I've been attempting to re-sign for a few months now, but the automated system is frustrating and doesn't connect me to the right department. My previous package was the £30 per month standard one, but I was offered an upgrade to either movies or sports channels for an additional £10 monthly, which I am interested in. If someone could please give me a call to arrange this, I would appreciate it. My details are as follows: Name: David McConnell Phone: 07[redacted]56 Thank you.

I recently attempted to have Sky connected but encountered an issue during the order process causing the fitting on 13/12/19 to be missed. I had taken a day off work for this installation. After being promised a new date in January, I never received any follow-up and had to inquire again only to be told that nothing could be done. I made it clear that if the fitting couldn't be completed before Christmas, I wanted to cancel the service. Despite not receiving any services, I received a text about payment which I find frustrating given the circumstances. Please confirm the cancellation as I have already tried contacting you by phone and incurred costs for these calls.

I need assistance with my account as I'm being charged for a multi-room service with two subscriptions that I don't need. I never requested Q boxes and only wanted a basic Sky package. Why am I being charged £24.00 monthly for a service I didn't ask for? I've tried contacting you via text, phone, and Instagram, but unfortunately, I haven't received a response. This email is my last attempt to resolve the issue before I cancel my Sky subscription and switch to BT.

Hello, Suzanne here. I understand that procedures must be followed, but I am extremely disappointed that my Sky service has been disconnected despite setting up the payment system with you for this month to ensure it runs until the 21st. The full amount of £[redacted] was meant to be paid. I kindly request for my Sky service to be restored promptly as my daughter misses her favorite shows that keep her calm. Please, for the sake of a mother, consider lifting the restriction on my account until the 21st when the money will be available. I have always been a loyal customer and never failed to fulfill my obligations to Sky. Your prompt assistance in this matter would be greatly appreciated.

I recently contacted Sky to discuss leaving due to increased costs. I had a conversation with a representative from the retention team and accepted their offer to stay with a new monthly payment of £33. I mentioned that I had canceled my direct debit. The first payment of £33 is scheduled for 7th February [redacted], covering both January and February, totaling £66. However, I am now receiving text messages asking for payment of £50.50, which seems to be related to the old billing system. I suspect there might be a miscommunication or misunderstanding with one of your operators. I am concerned about the threat of reduced services if I don't pay £55. I appreciate your assistance in resolving this matter.

Hello, In October, I contacted customer service regarding issues with my planner downloads. I was informed that my standard package no longer allowed this function and upgrading was an option at an extra cost, despite my financial constraints. To my surprise, I was also notified of an impending payment increase. Though I intended to cancel once my contract ended in November, I left my direct debit active until December to cover any outstanding fees, which I believed might warrant a small refund. However, upon receiving a late payment notice and subsequent penalty emails, I encountered difficulties reaching an operator to address the situation. Despite attempts through various means including webchat and alternative phone numbers, I was unsuccessful in resolving the matter. I am reaching out to this email to seek assistance in rectifying the payment issue and request the cancellation of the extra charges promptly. Thank you, A. Richardson

Hello, I reached out to customer services in October regarding issues downloading to my planner. I was informed that my standard package had changed, limiting my options. After being offered an upgrade at an additional cost, I expressed my financial constraints, only to discover my payment would increase regardless. Despite protests, I was informed no changes could be made to my standard package. Consequently, I decided not to renew my contract past its end term in November. To ensure coverage until the contract ended, I left my direct debit active until December 1st. Although I anticipated a small refund, the process was not pursued. Subsequently, I received emails about late payments, which I attempted to address without success due to the email's "no reply" nature, and phone calls demanded payment before speaking to an operator. Despite attempts to resolve this through various channels, including alternative phone numbers, webchat, and now email, the issue persists. I contest the demanded £32.00, considering the circumstances, and plan to add the late payment fee to any forthcoming refund. I kindly request prompt closure of this matter. Sincerely, Anne R.

Hello, I contacted customer service in October about issues with my planner download. I was informed my standard package had changed, limiting the download option. Despite my inability to afford an upgrade, I learned my payment was increasing regardless. Displeased with the reduced service and increased cost, I decided not to renew my contract after it ends in November. Although I anticipated a slight refund upon the completion of my contract, I received an overdue payment notice via email. Despite attempting to address the situation by phone and through emails, I faced obstacles and additional charges for late payment. I seek resolution to this matter promptly and request the cancellation of the erroneous £32.00 charge. Thank you, A. Richardson

Regarding my mobile phone account, I noticed a significant increase in my bill this month from $93 to almost $[redacted]. I can manage to pay the $93 on Tuesday as planned. My daughter, who isn't well, relies on her phone, especially since we don't have a house phone. With ongoing safety concerns due to a police investigation involving my husband, it's crucial. I'm confused about the sudden balance increase and intend to address this when I call. Due to personal circumstances, including financial strain and being left by my husband, I'm struggling with unexpected charges. I may need to cancel services like Sky TV and internet to manage. Any assistance with preventing additional burdens on my accounts would be appreciated.

I am having trouble accessing my Sky email account from my Android phone. Initially, it was working fine, but now the app is prompting me to enter my password, which it doesn't seem to accept. Interestingly, I can still access my email on iOS and Windows devices after confirming my password there. I have also received notifications from Yahoo indicating unauthorized attempts to access my account, even though it's me. The email address in question is [redacted] Thank you, Geoffrey Gunshon.

I recently moved, and my Sky phone is not working even though it's plugged in and the voice light is off. I've attempted online troubleshooting without success. It's been 13 days without a phone, and I can't call for help since my phone isn't working. I'm frustrated with the lack of communication options and the increased bill from £40.00 to £60.00 without explanation. I'm considering switching providers due to this poor service. I urge you to resolve the phone issue promptly and explain the billing increase. If not resolved, I'll need information on canceling my contract since I've been a loyal customer for 5 years. Your swift attention to this matter would be greatly appreciated.

I recently received a call from Sky regarding my laptop's performance. After being transferred a couple of times, the call abruptly disconnected. Upon reconnecting, the representative seemed scripted, and I had to pause to move to another room, which seemed to irritate them. Suddenly, another person began using inappropriate language, and when I asked for clarification, the call ended. I assume Sky does not condone such behavior, and I trust that phone calls are recorded. I kindly ask for an investigation and appropriate action to be taken against the individual involved.

I have been attempting to reach Sky to cancel the SkyKids subscription all month without success. I have tried to cancel online as directed but was prompted to call instead. Upon calling, I am met with a recording advising to go online, or face a lengthy one-hour wait. Today, my attempt resulted in a message stating they are only assisting certain groups, of which I believe I am included, otherwise faced with a one to two-hour wait. I attempted to locate an email contact but found myself getting nowhere. While I understand the current situation may be affecting staffing levels, it would be beneficial if Sky could improve their system by providing a position in the queue, allowing for call-back requests, or offering an email contact option.

I have services with Sky at two addresses. One location has a Sky Plus HD box with the Entertainment package and broadband, while the other has a Sky Q box with Entertainment and Sky Sports. The contract for the first address has ended, and I am moving from the second address to the first. I need to cancel the subscription for the first address and transfer the Sky Q subscription there. Due to the current virus situation, I have been unable to reach Sky customer services by phone. I wish to email my request for prompt action. Thank you, Peter C.