Sky Customer Service Issues

I had a billing issue with Sky, which was resolved by an agent who provided me the correct amount to pay to settle the bill and close the account. Despite settling this, Sky has sent a further sum to a debt collection agency due to the account not being closed properly. I disputed this with Sky, stating nothing is owed. They promised to have someone call to explain. I also informed them that if any issues arise concerning my 88-year-old father, for whom my brother and I manage affairs like this, I will hold Sky responsible. I am currently waiting for a call back from Sky regarding this matter.

I believed my payment method was set up for direct debit, but it was actually linked to my expired debit card. I have been trying to update my new card information, but I have not been successful in doing so. Sky sent an email stating they did not receive my payment and advised me to click on a link, which I cannot do with my old phone. If I am unable to resolve this frustrating issue, I may have to cancel my service. I prefer speaking directly to a person and would appreciate someone reaching out to me to update my card details. Thank you. - G.B., 65 Commercial Street, SK14 2JD, Tel: [redacted].

Hello, I am Mrs. Susan Rudy residing at 6 Nant Carn Road, Cwmcarn, Gwent, NP11 7EU. I previously contacted you regarding my billing preferences. I requested to receive a paper bill monthly instead of setting up a direct debit due to varying deposit times in my account. Unfortunately, despite my request, I have not received the bill causing an unpaid service disruption resulting in additional bank charges. As a dissatisfied customer, I find the services subpar compared to Freeview and after my contract ends, I will not continue using your services. I kindly ask for a paper bill to be sent through the post to ensure timely payment. This will be my final request to address this matter. Thank you, Mrs. S. J. Rudy.

Hello, my name is Maxime M. I recently purchased a Sky deal at Carphone Warehouse. I inquired about the delivery timeframe before making the purchase as I urgently need internet access for my studies. Carphone Warehouse assured me it would be fast. Today, Sky informed me that they have dispatched my Sky Q Hub. However, I received an email stating it will arrive on the 17th of October, which is 16 days away. This delay is puzzling as I was under the impression it would be quicker. I am confused as to why the delivery is taking so long after dispatch. Is there any way to expedite the process? It is frustrating to be told conflicting information regarding the delivery time. Thank you.

Subject: Unauthorized SCR Adaptors Installation at 25 Franklin House, London Dear Team, I would like to bring to your attention the document attached and kindly request your evaluation of the copied letter from Sky Team addressed to Mr. R Meltzer, included below in this email chain. L&Q has previously expressed concerns regarding the unauthorized installation of SCR adaptors on our communal IRS Head End Installations. It is important to note that Sky staff and operatives lack the necessary authorization, approval, or insurance to work on L&Q owned equipment. These actions constitute trespassing and could potentially lead to criminal damage due to failures of L&Q Communal Equipment resulting from these unauthorized installations. This practice must be stopped immediately. Best regards, S.R. Electrical Engineer (Compliance) Building Services, Maintenance and Operational Services T: 0[redacted] ext. [redacted] Email: [redacted] Cray House, 3 Maidstone Road, Sidcup, DA14 5HU Website: www.lqgroup.org.uk

Today, an engineer was scheduled to install new Sky boxes for me at 11:00 a.m. I was advised by an Indian representative on the phone yesterday that my old Sky box would soon be obsolete. I was promised that the replacement boxes would be provided for free due to my loyalty as a long-term customer. If someone is not coming to install the boxes, please inform me. I was anticipating a call or some form of communication to confirm the appointment. I hope the engineer sent is legitimate. You can reach me via email at [redacted] Thank you.

I have been in the hospital for 4 weeks now, and unfortunately, my flat has become infested with bed bugs. The local council is proposing to relocate me to temporary accommodation while they address the infestation. As a disabled and housebound individual, I have not left my flat in over a year. The council is offering to support in setting up temporary accommodation swiftly as they now view me as a "bed blocker" in the hospital. I am exploring the option of keeping my Sky + contract at my permanent flat and arranging for broadband and a telephone line to be installed in the temporary accommodation. This setup would enable me to access a full range of Sky channels on my laptop via Sky Go. Additionally, I rely on broadband to place home delivery orders from supermarkets since I cannot physically go out to shop. The duration of the temporary move could vary from 2 weeks to 3 months based on the severity of the infestation. Once I return home, I intend to resume using the services I currently subscribe to and no longer require the temporary setup. My current address is SE16 3UH, and the temporary address offered is SE5 7RY. I wonder if this arrangement is feasible. My social worker, John Barton ([redacted]), is assisting me with this matter.

I ordered Sky with the free TV as part of the Black Friday package. Despite not claiming the offer in time, I was initially told the TV would automatically be sent with the package. I went through this process on 1/3/[redacted] and followed up with Sky multiple times. The offer expired on 7/3/[redacted], and I reached out directly on 14/3/[redacted]. I requested a review of the recorded calls to confirm my understanding that the TV would be delivered without needing a separate claim, yet I was later told those calls had expired too. Sky has now refused to honor their commitment to include the TV.

I disconnected my service last May 16, and it was successfully disconnected. However, I have a question regarding my bill. I'm wondering why I still have a balance and if it's necessary to settle it before the due date. Our account follows a quarterly statement, and I already paid for the remaining unit in the house that we still use. I would appreciate assistance with this issue because I'm unable to reach your hotline. Thank you.

I returned my Sky router today in the package supplied, but unfortunately, I forgot to include the charger/power cable. Will this be an issue? If needed, please send the necessary packaging for the charger. I am Alexander JH Scrimgeour, residing at Huntick Farm, Lytchett Matravers, Poole BH16 6BB. I am a Sky Q VIP customer, but I have chosen to switch to a BT router because of specific features that Sky lacks, such as wake-up/alarm calls. Thank you, Alex Scrimgeour.

My spouse and I relocated to a cottage in August [redacted] where we had Sky Q installed successfully. Later, due to a job move, we relocated to Aberdeen in July [redacted]. Despite booking an appointment with a Sky engineer at our new residence, we encountered a problem related to the communal Sky dish on our listed building. Despite multiple emails and attempts to contact them via an [redacted] number, I have faced frustration, with high mobile bills. After receiving requests to review their service, we are disappointed with how Sky has handled our situation. Feeling neglected, I have ceased the direct debit on the account to prompt them to reach out. We are now relying on Netflix and Amazon for entertainment, contemplating parting ways with Sky due to their poor treatment of loyal customers.

My direct debit amount is considerably high, at £96.54 for the last payment. Despite not using Sky since around March due to a signal fault that lasted for several days, I left it assuming the issue had not been resolved. Upon checking my Sky box recently, it appears to be functioning normally. I would like to request a refund or a discount on future bills, as paying almost £[redacted] for a service I have not used for six months is unreasonable. I appreciate your prompt attention to this matter to avoid another unnecessarily high monthly payment. Thank you for your assistance.

I've been on hold with Sky's customer service for over ten minutes without a resolution. Today, two engineers came to set up my Sky system. One mentioned the dish wouldn't work because of a tree blocking it. The other, a BT engineer, couldn't locate the original cable despite no BT phone line existing. They said they'd return in the afternoon, but I haven't heard from them. I require the BT engineers to finish connecting the phone line and I need Sky to agree that if there's no dish for Sky TV, the £6 monthly charge will be waived from my bill.

I recently received my order from Open Sky, which was supposed to include a handbag and a wallet. However, the package I received on 10-7-[redacted] from U.P.S. only contained a small plastic bag with the wallet inside. As the package was too small to fit the handbag, I suspect that it might have been tampered with. I have always received handbags in a paper box from Open Sky, so this situation seems suspicious to me. I am concerned that my handbag may have been stolen during transit. I would like this issue to be resolved promptly so that I can receive the handbag that I paid for. Thank you for your attention to this matter. - Penny R.

I believe my Sky account was set up through ismybillfare.com, but I haven't received any confirmation from Sky about the installation. I'm unable to log in on Sky's website because I don't have a Sky email address, and the account was created using my old Virginmedia or @blueyonder email, which is not accepted for login. I have an account number, but I cannot access the account. I suspect I may have been scammed and want to verify with Sky before taking any action against ismybillfare.com.

I am experiencing a loss of signal on both of my Sky+ boxes, which I believe may be due to damage from a recent storm. Despite the storm passing, I am still unable to get a signal. Upon checking the Settings/Signal, I noticed that both Lock Indicators 1 and 2 show as NOT LOCKED. I am being prompted for my Sky ID, but I am unsure if I have one or where to locate it. My main issue is that due to my hearing impairment, I struggle to follow the automated system instructions when calling, making it challenging to reach a human representative. I have attempted to contact customer service throughout the day without success. I believe the dish may be corroded from persistent exposure to salty winds. I am seeking assistance from a live representative at Sky to diagnose the problem and potentially schedule an engineer visit if necessary. My equipment was functioning correctly until the severe storm hit today. I would greatly appreciate some guidance and support. Thank you.

A few years ago, I reached out to lower my payments from over £[redacted] to about £70. However, my bill has since climbed back up to over £[redacted] without any changes to my viewing habits. It appears that extra charges are being added without my consent. As a senior citizen who is not tech-savvy, I have struggled to speak to a representative over the phone about the reasons for this 40% hike in my bill. I am dissatisfied and considering cancellation unless I receive improved customer service and a halt to these excessive payment increases.

Hi, my name is M.M. I purchased a cell phone from Fry's Electronics on 06/22/19. The details of the phone are as follows: - Model: Fortune Ship Elite A55 - IMEI (1): [redacted][redacted] - IMEI (2): [redacted][redacted] - Serial Number: [redacted]ABCDEF I am experiencing some issues with the phone and I have been trying to contact your customer service team with no luck. The problems I am facing include the phone freezing up, not receiving calls or messages, and having trouble with wifi and Bluetooth connectivity. These issues have forced me to switch back to using another phone. I would appreciate a prompt response to help me resolve these problems. You can reach me at [redacted] or via email at [redacted] Thank you.

My payment to Manfred for [redacted] euros failed. I'm trying to log into my current account. I can't find any of my recent bookings. Rom Yolanda and now Manfred Zillertal are missing. I also tried to change my password and email address, but I keep ending up in the old profile from [redacted]. Please help me so I can look forward to Christmas. Erika The booking code is HMARN58P2N.

I activated the free movie offer in Sky VIP, but I can't see the available movie selections. The movies advertised like Deadpool 2, Peter Rabbit, and Hotel Transylvania 3 are not showing up for selection. The only way for me to check is by individually looking at each movie's price, which is impractical. So far, I've only found one movie, "Love Actually," for free, which is not what I'm interested in. Is there a more efficient way for me to browse and select movies? Please provide guidance.