Shopify Customer Service Issues

Hello, I am currently testing out Shopify with a free 14-day trial to determine if it suits my needs. I am attempting to upload a product image to preview it on the product page, but I'm encountering an error stating the image is too large (over 20MP) even though the file size is only 500MB. Could someone please clarify if it is possible to upload images during the free trial period? If so, I would appreciate guidance on how to resolve the image size limitation issue. Thank you for your assistance.

I purchased a "Printed Hoodies and jeans set" for a 5-6-year-old child on August 17, [redacted], from your affiliated business partner "twinskiids.myshopify.com". I made the online payment using my credit card, and Rs. [redacted] was deducted. I received an order confirmation and payment message but have not received any information about the delivery status. I have also sent a complaint email to [redacted] but have not received a response. Can you please provide me with an update on the delivery status of my order and information about "twinskiids"?

I encountered an issue with my Shopify store's email address. Despite being assured by a staff member that my incorrect email address would be corrected and the account closed, it remained open. To my dismay, I discovered a $30 charge at the end of my unused free trial. Feeling misled and like a victim of theft, I have engaged with five customer service representatives regarding a refund. Each one pledged to assist, but none have followed through. I am deeply frustrated and unsure how to proceed as my pleas for a resolution have not been taken seriously. All I seek is a refund, but my efforts have been in vain, leaving me at a loss for what steps to take next.

I placed an order for a phone a month ago. There was no option for cash on delivery, so I paid with my bank account. After 10 days, I emailed about not receiving the order but received no response. After sending several more emails, I finally received a reply mentioning my payment and that I would receive my order in 7 to 10 days. However, I still haven't received my order. Despite sending numerous follow-up emails, I haven't had any updates on my order or a refund. It's frustrating that customers are left feeling anxious. I would like a refund to be credited back to my bank account.

I am experiencing issues with a company website hosted on Shopify. The representative claims it is Shopify's fault, but I don't have problems with other online stores. Shopify's customer support form doesn't have an appropriate option for this issue, making it difficult to contact them. A direct email contact for support would be helpful. Shopify should improve their JavaScript to ensure their websites display properly on all browsers and provide better customer support options for troubleshooting.

Hello Shopify team, I want to express my gratitude for all the hard work you put in. Currently, I am facing an issue with my store that I need your assistance with. A customer made a significant purchase of alarm clocks on my store, labeled as a risk order by Shopify, which I was instructed not to cash out. After providing the necessary documents, I received another order for one alarm clock. This morning, I realized I cannot access my account anymore. Hamish from support contacted me via email regarding the risky order. I have reached out to the customer to confirm the order for processing or refunding. My shop being deactivated is problematic as I have not processed or cashed out the initial order, which led to the deactivation.

I need to reach out to Shopify about a chargeback issue. A customer claimed not to receive an item, but actually did, and her bank refunded her while she kept the wig. I'm asking for PayPal to stop and reverse the payments to protect myself as a seller from theft. I'd like Shopify to prevent the payment from being processed since this situation feels like theft. I have provided all the necessary receipts to the customer's bank, including an email where the customer admitted to receiving the item. I maintained communication with the customer until the item was delivered.

I attempted to cancel my Shopify subscription months ago believing it was successful. Despite not using my shop recently, the $29 monthly fee continued. After realizing this, I tried again to cancel, but the site seemed to stay active. Unexpectedly today, I received a message that my store was closed, forcing me to log out. This is frustrating as I have referred others to Shopify. I request a refund for the inconvenience I have faced. I am disappointed by this experience and hope for a prompt resolution.

I sold a product through my store and the customer used Paypal for payment. After reaching out to Paypal, they confirmed no issues with receiving the payment. I am unsure why the money is still pending. I am seeking advice on resolving this matter to process the payment and complete the order.

I am struggling to speak with a representative. I have been billed twice this month, once on 11/12 and then again on 11/14. I haven't even set up a store yet! The website is directing me to create a new account, but I am trying to use my existing one and it's just a loop. The phone number listed is out of service, instructing me to visit the website. I have been looking for assistance for the past hour. Kindly share a working contact number so I can cancel my subscription. After a lengthy hospital stay, I am in no condition for this stress and frustration.

I accidentally have two stores open. All the work has been done on one, but the other was a mistake due to my lack of technical expertise. I hired an expert from Expert IT Solutions to assist me, but I have been charged twice for the service. I reached out about this issue over a week ago with no resolution. I cannot afford to pay twice for this mistake, as we could lose all the work done. The two accounts are palettephotoprints.com and palettephotoprint.shopify.com. Kindly help me resolve this urgent matter. I hope to speak with someone directly. Thank you, Janis S.

Order number E[redacted] was placed with AsseenonTV on October 10th for a product. However, I have not received any shipping confirmation or tracking number via email despite multiple attempts to contact them via phone and email. I have diligently made all my payments on Shopify. I am keen to get a refund but am unable to utilize the Shopify complaint template due to the requirement of a URL, which I do not possess.

I purchased storage organizers from Beyoonesh online, but I received the wrong product. Despite sending multiple emails, I have not received any response from them. I ordered storage organizers with steel pipes, but I received a basic organizer that is not worth the money. I am requesting a refund for the incorrect item received. I urge them to address this issue promptly, as I may need to pursue legal action. It seems like the site may be fraudulent and deceiving its customers.

I recently ordered a Realme Smart Watch S Pro but received a different product, a local Fastrack watch. I am unable to find a return option on your website. I am requesting a full refund for this incorrect item. If not resolved, I will escalate this matter through consumer rights channels and file a complaint. Please get in touch with me at [redacted]. The order number is #[redacted]. Thank you.

To whom it may concern, I am writing on behalf of Kian Global Liquidation LLC, a company that recently experienced some issues with a former employee who unsubscribed us to Shopify and Amazon services without our knowledge. Amazon has refunded the subscription fees they charged. I kindly request a refund from your end as well, as our records will show that we did not utilize the services. Additionally, I would appreciate it if you could cancel the services to avoid any future charges. We are currently facing challenges in finding a suitable replacement employee to manage our sales platforms due to the competitive job market in California. Thank you for your attention to this matter. Sincerely, Ali M.

Hello, I launched an online store named [redacted] Premium Beauty Store on March 5, [redacted], using Shopify. Despite never adding any products or activating the store, I am struggling to cancel my Shopify monthly subscription. This is my third attempt at canceling it. My previous attempt was at the end of August, and I spoke with a representative via chat. I kindly request the cancellation of my unused subscription. I am also interested in a refund for the months I have been unable to utilize the service, specifically starting from September when I last tried to cancel. Thank you for your help.

To whom it may concern, I am reaching out regarding the reactivation of our Shopify account. Previously, our account was deactivated due to selling precious metals, but I believe that Shopify's policies have since evolved. Our former president, who was let go, has successfully launched a Shopify store called Stevens Independent Coins and Collectibles (SICC) that primarily focuses on precious metals. Given this, I am optimistic that the restrictions on selling precious metals may have been revised. We are eager to resume using Shopify for our Bullion Box Subscriptions business and seek guidance on the necessary steps to reactivate our account. I appreciate your attention to this matter and look forward to your feedback on how we can proceed. Warm regards, Ashlee F. Vice President Bullion Box Subscriptions

I recently had one of my two Shopify accounts deleted and am transitioning from Square. I encountered issues when uploading a CSV file as it didn't display quantities or pictures for all products on the site, although quantities were visible in the inventory without corresponding pictures. Additionally, the email address associated with the account was not correct, as it cut off my email and generated an incorrect one. I've spent a whole day in chat support without resolving these problems. I am eager to speak with a live representative to address these challenges and make an informed decision on whether to continue with Shopify or stick with Square. Communicating solely through chat has been very frustrating, and I urgently need assistance. Please get in touch with me.

My business, TMF Connection, was taken over by a hacking criminal ring who changed the product line and took thousands of dollars from me and my credit card company. They even used my money for classes without my knowledge. When I discovered this, they closed my store, reopened it under a new name, and locked me out. They continue to steal from my family. I have taken steps to protect myself, including filing a police report and freezing my credit. However, they are still attempting to access my new bank account. They have control of most of my phones and email addresses, but not my phone number [redacted]. Please contact me at [redacted] or [redacted]-[redacted]+[redacted] to reach me. I still have some identifying information that they do not have access to.

My shop was closed due to a payment issue with an expired credit card. Despite providing all necessary documents before to reopen it, Shopify is repeating the same process of withholding information and not fully investigating the situation. This lack of transparency and communication has caused me to lose clients, product listings, financial data, and even led to personal struggles. I am determined to not face the same repercussions again for a simple payment error. It's frustrating to deal with automated responses and robotic behavior when trying to resolve this issue. I urge Shopify to understand the impact their actions have on entrepreneurs like myself and to consider the evidence provided to swiftly reopen my shop. I am willing to settle the outstanding bill promptly to resume operations as soon as possible. Respecting the livelihoods and well-being of individuals should be a priority for a platform like Shopify.