Shopify Customer Service Issues

I am still dealing with an unresolved issue related to a Coach chained bag that was delivered to me in the wrong color. I ordered it in brown but received a black one instead. I would like to have the bag exchanged for a brown Coach Hobo Jess bag. I appreciate your prompt attention to this matter. Thank you, M.M.

I need help with my website www.martinifactory.com.au. I recently installed the Sproket for Suppliers app, which was approved after going through the acceptance process. However, the automatic integration of products from Shopify to Sproket did not work as expected. I contacted the support team regarding this issue and although most products integrated, the specific ones I requested did not. After installing the app, my website is not functioning correctly. The product images only display one image and do not allow scrolling through additional images. The nesting menu under 'SHOP' is missing from the front end, despite being present in the back end. Additionally, the banner that was originally part of Shopify is no longer showing up, even after multiple attempts to reconfigure it. I have temporarily installed a banner app as a workaround. I have not uninstalled Sproket for Suppliers yet, but it is crucial that my site returns to normal functionality. I am unsure how to resolve these issues and would appreciate any assistance. Thank you, Kelly.

I ordered from a company called Vape Official or Endless Empire LLC through your platform. It has been 5 days since I placed the order, but I have not received any shipping details. After contacting them, they mentioned a problem with the transaction due to a declined card. However, I have a confirmation email and the charge of $[redacted].60 on my bank statement. I asked for a refund last week and was told they would release the funds back to me after contacting Shopify. Despite their assurance, I have not received the refund. I tried reaching out on Monday but have not heard back. Can you assist in resolving this issue? I have all relevant emails and order details available if needed.

Hello, I would like to know which service to contact in French regarding file number: [redacted]. There has been a major issue with the payment, and the current amount I just found out I have to pay will be very difficult, if not impossible, to afford. I am a student and when I had Shopify, I received a scholarship that allowed me to pay the monthly fee. However, I had canceled my Shopify subscription, and now I just found out through my girlfriend that it continued to run, leading to a debt collection process which I do not understand. I had stopped the subscription! The automatic payment was done to pay you, so I don't understand why I am in this situation with you now. Can you please check if you can? I have not logged into my Shopify account in a long time. Thank you for guiding me to the right service.

I need help with suspended account due to alleged price gouging. I recently had an issue with a $13 sale of a bicycle mask on eBay, which was the only item sold through eBay using Inkfrog on my Shopify store. All items were refunded due to being out of stock. Now, my eBay selling privileges are affected, and I am unable to get phone support. I firmly believe that my prices are not unfairly high and are above wholesale prices. I don't think I should be forced to stick to suggested retail prices. The main problem is that I can't adjust my prices, especially for face masks that the U.S. government claims are in surplus. Recently, I attempted to update my listings to feature only a single face mask, but I discovered my store is at risk of suspension or termination. I am seeking assistance and requesting a phone support PIN to resolve this matter promptly. If not provided, I will escalate this issue to a legal professional. I would appreciate a more accessible support system without any unnecessary obstacles.

I purchased N95 Medical Respirator Face Masks from a company named medicalsecure.com, also known as medicalprotector.com and fluarmor.com three weeks ago in the UK. My order was confirmed on March 20th, and the payment was processed. However, I have not received the goods, and my emails to the company remain unanswered. After researching online, I discovered that others have had similar experiences and labeled this company as a scam. The company operates under Shopify, and I urge Shopify to investigate thoroughly, shut down the fraudulent activities, and take legal action against the scammers to protect consumers. It is challenging to reach Shopify, as there are no direct contact methods provided. I appreciate any assistance in addressing this issue and hope Shopify will take necessary actions promptly. -Timothy M.

I made a purchase for a cabinet-style video game in November [redacted]. The payment of $[redacted].34 was charged to my credit card by crushvernal on 11/24/[redacted]. I got a confirmation email from "vhjjhgfg" <[redacted]> for order #[redacted]. Despite the seller being located in China and expecting a delay, I have not received the item. Clicking on the links in the email to track my order or visit the store results in an error message. I have tried to contact the seller via email multiple times without any response. I am still hoping to receive the product but am open to a full refund if necessary.

I am having an issue with my Shopify multi-currency converter not functioning correctly when accessed through Instagram. I have the converter set up using Shopify payments and have also installed the Geo app, ensuring that everything is enabled. I am based in the UK with the primary store currency set in USD. Typically, when I access the store from the UK, a pop-up prompts me to switch to GBP, which indicates that the converter is working as intended. However, the problem arises when customers click the link from Instagram for marketing purposes; the converted currency prices are not showing up as expected.

Hello Shopify, I hope you are well. I usually find all your websites very well-made and have always praised your merits. However, this time, I am completely appalled and shocked. I did not expect you to be involved in fraudulent activities. Shopify, one of the most well-known global hosting platforms, is hosting scammers without any impunity. Is this the image you want to portray? I stumbled upon one of your sites recently, Elenaebeauty.com. Before allowing them to open a sales platform, it might have been necessary to verify if the company actually exists. Is their address valid? Is their contact information correct? I have been searching the internet for the past 3 days and have found no accurate information. This company has already scammed more than twenty people in just 2 days... Please, I urge you to verify their site and see the scam for yourselves! A website offering beauty products at a low cost, supposedly on sale... We know the drill, products from AliExpress at 2€ being sold at 60€ with a 50% discount, no problem, we are familiar with that. However, what is completely illegal is to refuse a guarantee on a free delivery at 49€ and charge us for it anyway. I do not understand, I have always trusted your sites because I thought that if it was your hosting site, then the site and payment were secure. It turns out that it is not. Does this mean that all your sites can scam customers with impunity? I ask you again, is this the image you want to convey? Today, I am reaching out to you because despite my follow-ups and efforts, the company has neither refunded me nor responded. I called the bank, which suggests filing a fraud and formal notice case, but if I do it against this company, I will not win. Should I open a case against you to hope for a refund? Or maybe, to avoid bad publicity or lengthy and painful administrative procedures that will cost you time and money, you could ask this company to refund me? I find it unfortunate that Shopify is associated with this kind of crook; you risk losing customers if, for example, an article is published stating that the security of Shopify sites is lacking, and it may be better not to order from them to avoid being scammed... I believe you do not want negative feedback like this one; I also believe this company is just one among many in your client portfolio, therefore close it down! It will only bring you trouble... I hope you hear what I am telling you, I hope you consider my request, as I mentioned before, I find it very unfortunate that you do not intervene earlier in these kinds of issues. Nonetheless,

Dear Shopify Support Team, I am reaching out regarding questions about our store at evolverapothecary.myshopfiy.com. As I've taken over the website management, I noticed several channels associated with an old theme: Online Store, Point Of Sale, Facebook Shop, Buy Button, Instagram, and Payability. I would like to know if it's safe to remove the "Buy Button" and "Payability" channels and if they are linked to anything. Moreover, we recently connected the "Facebook Shop" channel, but it keeps showing as disconnected after reloading the page. I followed an online thread suggesting to disconnect fb, channel, etc., to reset the connection, which I did multiple times without success. Additionally, each time I reset, it takes around 20-30 minutes to correctly sync all products. Can you assist us in resolving the Facebook Channel issue? Thank you for your anticipated help. Sincerely, M.

Dear Shopify Team, I placed an order for earbuds on techy-gadget.com on April 17th, 20, with Order No. [redacted]. It has been over 30 days, and so far, I only received a basic order confirmation via SMS with a link to the order. I attached a screenshot for your reference. I have tried reaching out to techy-gadget.com's customer support, but their only option is to write a review. Despite sending numerous reminders through reviews and emails to the customer support address provided, I haven't received any replies. Today, when I checked the website, it showed a message saying it doesn't exist. I kindly request a prompt response within 7 days; otherwise, I will have to escalate this matter to the cyber security unit of my city. You can reach me at +[redacted]76 or email me at [redacted] Warm Regards, Irfan Malek M. [redacted] Vadodara, Gujarat

I received an unusual email this morning informing me that my website will be suspended in two weeks if I don't take action. The email includes a link that requires me to verify my contact information for my domain name to comply with ICANN's policy. The email warns that failure to complete this process will result in the suspension of my domain. If you are in a similar situation, make sure to click on the link provided and follow the instructions to avoid any disruptions to your website. It's important to stay informed about these updates to maintain your domain name active. If you have any concerns or questions, feel free to reach out for assistance. Thank you for your prompt attention.

URGENT: I have been receiving emails stating my Shopify store will close due to a declined payment. Can you please investigate this issue promptly? Here are the details: Shopify Store: sale-store-uk.myshopify.com Email: [redacted] Sender: Shopify <[redacted]> Date: Tue 09/06/[redacted] 13:09 Message: Your store will be affected by this unpaid bill. Address: [redacted] Santiago Drive, Newport Beach, CA [redacted] This is really concerning, so I appreciate your immediate attention to this matter. Thank you, Sergio Bomfim

I need assistance with my three Shopify stores as they are currently closed due to my Facebook page, Instagram, and Messenger being hacked. It seems like my Gmail may have been hacked too as someone recently requested to reset my PIN. I have reset my password for all three stores, Kee-Things, Kee-Things 2, and Kee-Wear-Fall Line yesterday. However, I would like to request that the stores remain closed. As I have changed my phone number, I am unable to receive the authentication PIN. I have already discussed this issue with Dang and Cheyenne.

I received an email from you promoting buying from a black-owned business. I believe in having the freedom to choose where I shop. I believe all lives matter, not just one group. Can you please provide information on businesses owned by different nationalities? I am upset that this initiative feels discriminatory. Please do thorough research before supporting any organization. I am disappointed that Shopify has taken a political stance. I always thought of Shopify as a neutral platform for all businesses. It is unfortunate that they are now supporting what I perceive as a terrorist group. I am frustrated by this turn of events.

I have been searching online extensively without success. I have three featured product collections displayed on my homepage, and I am looking to link each collection to my Navigation bar. I need them to act as anchor links that "jump" to the specific collection further down on the homepage, instead of opening new pages. I managed to do this for one collection, "Pantry," by linking it to Featured-Products.liquid using code. However, I am facing difficulty in linking the other two collections, "Heat & Eat" and "Shop All." I am unsure if all these collections fall under the same Section liquid file or where to link the remaining ones. Your help in resolving this issue would be greatly appreciated.

Hello, I recently set up my shop and am thrilled about my first order. I customized the template on Shopify and it looks fantastic in the editor. However, there's a significant design flaw on the live site. There's a huge gap between the slideshow and collection segments, making the site look disjointed and hiding the collection list from customers. I've tried to seek support but haven't been able to find a contact number or access the help page. I'm feeling quite frustrated. Any assistance would be greatly appreciated. Regards, AliciaRae

Hello, I have recently set up a new Shopify account and have some inquiries: 1) I plan to operate a physical shop in Samoa while managing the online store from New Zealand. Is it possible to display the currency in Samoan for local visitors and have the website available in both Samoan and English? 2) Can Shopify track physical shop inventory, including the remaining stock levels and other post-purchase information through the Shopify POS app? 3) Is it compatible with Windows PC? 4) Will the barcode scanner integrate with Shopify POS to update stock levels in both physical and online stores automatically? 5) I have chosen the Shopify Lite plan ($9/month). How much will I be charged for in-store sales using POS? Additionally, if there are no online sales in a given month, are there any extra fees in addition to the $9 monthly charge? Appreciate your assistance. Looking forward to your response. Best regards

I purchased an item from Vicinys that was advertised as a swinging hammock camping chair, but upon delivery, I received a stationary and poorly made chair that was different from what was shown in the ad. The company refused to refund me, claiming the item was popular. After researching, I discovered this issue has affected many customers who were also denied refunds for receiving incorrect items. I urge you to investigate Vicinys and assist me in resolving this matter.

I have a colleague, Christopher Gleockler, who built a website for me using Shopify, www.waicustom.com. I have joint access to the oceania-outfitters.myshopify.com admin account dashboard for order fulfillment. I want to take control of my website as Mr. Gleockler hasn't promoted it adequately. I have bought the domain waicustoms.com and created a Shopify store under that name. I would like to transfer or duplicate the content from waicustom.com to waicustoms.com and remove oceania-outfitters/countrytimegifts/waicustom from my account. Additionally, when I created my Shopify account, I sometimes see "Jennifer Phillips" on the account, which is my wife's name. This was likely an error due to changing the phone number during registration. I appreciate your assistance in addressing these issues and am excited to continue working with Shopify for my storefront. Best regards, Doug Phillips