ShiftGig Customer Service Issues

I encountered issues logging into my Shiftgig account via the Android app. Although my username and password work on the desktop site, I cannot access the app. Despite numerous attempts to reset my password, the email for resetting never reaches me. I have checked all folders in my Gmail account. The frustration is mounting as I am unable to use the app seamlessly like on the desktop. I request assistance as I am eager to begin using the app promptly. I hope to receive a response via email this time, as previous communications from Shiftgig have not reached me. Thank you.

Good morning! I'm Bob Corsaut. I'm a Shiftgig representative in Seattle, Tacoma, and Olympia, WA. Recently, I coordinated volunteers at the "Out & Equal Workplace Summit [redacted]" from September 30 to October 4 at the Washington State Convention Center. My Shiftgig lead, Willie, and O&E direct supervisor, Sam, praised my work, with Willie even mentioning I did an "All Star Status" job. However, I was surprised to receive a notification through the Shiftgig app that my shifts at Executivevents, Inc. on October 9-11 had been canceled. I'm unsure why this happened and would appreciate clarification. Thank you for looking into this matter. Best regards, Bob Corsaut.

Hello, I was unfortunately placed on hold due to some late drops. I had reached out to all managers to inform them that I couldn't make it because of being sick and a family emergency. I misunderstood the 48-hour rule in the bluprint and I sincerely apologize for that. I am dedicated to my work, and I am eager to get back to work. I promise to ensure that I won't drop shifts later than the 48-hour mark in the future. The circumstances in my personal life left me with no other option at the time. I really need this opportunity to show that I am reliable. I understand now that shifts should be dropped before the 48-hour limit, not after. Please consider giving me another chance as I am in need of work due to financial obligations. I really appreciate your understanding and hope to hear back soon.

Hello, I am Sylvester W., a shift worker. I received an email on 11/05/[redacted] at approximately 12:40 a.m., stating that my account was frozen for a no-call, no-show on 11/01/[redacted]. However, I actually worked two separate shifts that day at Thornridge High School from 10 a.m. to 2 p.m. and at Concordia University KCC from 7 p.m. to 12:30 a.m. The issue seems to be with the latter shift at Concordia University KCC. I signed in as usual and confirmed my presence with the on-site manager. I worked alongside another worker, Antoine. The manager I interacted with was a lady, possibly named Angela. On 11/04/[redacted], I had a similar shift starting at 5:30 p.m. I acknowledge making a mistake by signing in too quickly on the app at 8:11 p.m., but I promptly informed support. It is vital to resolve this misunderstanding promptly as my income depends on it, especially since I am in the process of moving. Thank you.

Since [redacted], I have been attempting to contact the individuals in charge of the charity events staffed by Shiftgig, particularly regarding Gesture events. Unfortunately, I discovered that I was unjustly prevented from working these events by a manager at one point. Despite the sensitive nature of this issue within the industry, I am not looking to cause any disruptions. My main goal is to regain the opportunity to participate in these events. The onsite manager (OSM) at the last event I attended has a reputation for obstructing individuals from participating. I am hesitant to speak up, fearing repercussions, but I cannot allow someone to unjustly restrict my chances to work. I have tried to reach out to Shiftgig for years without any response. I am eager for the chance to address this matter and share my side of the story.

I am seeking guidance on how to file a complaint against JMH Companies/Premium for miscommunication and mismanagement. I arrived at my scheduled Outdoor Parking Flagger shift at P149 during the last weeks of April. The meeting location specified was the same parking garage where I was working, but no one was present for me to check-in. After calling the listed number, the manager instructed me to meet them at an unfamiliar hotel, which I discovered was 10 minutes away from my actual location. I do not recall being informed to meet at a hotel or office for my shift as it was not mentioned in the location details provided. Despite these challenges, I completed my shift without any issues and was even reassured by phone for upcoming shifts. Confusion arose when reviewing my previous shifts. One was marked as a "No call, No show" for the 19th, although I worked most of the shift after being inadvertently late. Similarly, on Easter Day, another shift was incorrectly labeled as a "No call, No show" despite my presence. I also experienced a sudden removal from my scheduled shifts due to alleged staffing changes, and my Allstar status was revoked. I have contacted customer service to address these issues, as unclear instructions led to these discrepancies. I am concerned about receiving proper compensation given these circumstances.

I encountered two issues recently. When I arrived for my bartender shift, I was informed there were no more bar shifts available, so I left since I hadn't accepted a serving shift. Unfortunately, this led to a misunderstanding, and my account got put on hold for a supposed no-call-no-show incident. It seems the lack of bar shifts is because someone close to the Shiftgig leader takes them, whether they accepted a server shift or simply weren't included in the bar rotation. This situation keeps happening, and it's frustrating. Shiftgig used to be better by being selective and reliable, ensuring you worked the shifts you accepted. Now, it seems anyone signs up, leading to issues like being stuck doing a job you didn't agree to and working multiple agencies to secure work. It's disappointing to see Shiftgig's standards decline just to have more people signing up, affecting reliable workers like me.