Sears Customer Service Issues

I've been trying to reach Sears Home Services Plus to cancel my membership, but my attempts have not been successful. I have been transferred from one department to another with no resolution. When I finally spoke to a live customer service representative, they claimed they couldn't find my Home Services Plus membership number in their system, yet they still managed to auto-renew my membership and charge my credit card. I disputed the charge with my credit card company, but unfortunately, it was not resolved in my favor. The Sears Customer Service number I found does not provide me with the option to cancel my membership.

I had a problem with my refrigerator not working. I contacted Sears, and they agreed to cover the cost of the part, with me responsible for the labor. After scheduling the appointment and the technician visited on Saturday, I was informed that the repair would cost $[redacted]. I mentioned that Sears had agreed to cover the part, but was told I was out of warranty. I've been a loyal customer, purchasing a kitchen full of Kenmore products without issue. This situation is unfair. Given my recent expenses as a cancer patient, including a $20,[redacted] heater/air conditioner unit, I cannot afford this unexpected $[redacted] charge. I was also surprised to learn the part is from LG, as I would not have chosen it if I had known. I feel misled by Sears.

I am dissatisfied with the refrigerator repair service I received. I paid $[redacted].17 for a visit where nothing was fixed. The technician stated everything was fine, but my fridge is still not working. I was charged for diagnostics, but this was not explained to me beforehand. Now I am being asked to pay an additional $[redacted].67 for the actual repair. I would have preferred to pay only for the repair without the diagnostic charge. I anticipate my next bill to be adjusted to $[redacted].50. I have a follow-up appointment on Thursday but feel confused by the situation. Please contact me at [redacted].

I have been attempting to have my garage door opener fixed since March. It was purchased from Sears and is covered by a Master Protection Agreement. Despite multiple visits by a technician on 3/14, 5/16, and 6/27, the issue remains unresolved. The technician has ordered parts, including a logic board, which have not fixed the problem. Now, the same logic board is being reordered. I have already incurred $[redacted].00 in labor costs with more visits scheduled. Considering the ongoing expenses and time without a working garage door, I believe it would be more cost-effective to replace the opener. Sears is offering a Craftsman 1/2HP Garage Door Opener for $[redacted].88. As a loyal Sears customer for 46 years, I am frustrated with the lengthy process and delays in resolving this issue. I am at my limits and request a replacement for the garage opener. Thank you for your attention. - Susan K.

I am dissatisfied with the service performed on my fridge. Despite paying $[redacted].17, the technician did not fix anything. I was under the impression that the issue was resolved after the visit, but the fridge is still not cooling. I later found out that the initial payment was only for the diagnosis. Now, I am being asked for an additional $[redacted].67 to get it fixed. If I had known this beforehand, I would have been prepared to pay the full amount upfront. The upcoming appointment will cost me $[redacted].50 more than the initial payment, creating confusion and frustration. I have a scheduled appointment for Thursday, but I am uncertain about the process. Please contact me at [redacted].

I am displeased with the service provided for my fridge repair. Despite paying $[redacted].17, nothing was fixed. The technician looked at my fridge but nothing improved. He mentioned it might work soon and all seemed fine, but it still didn't cool. I later learned the payment was only for diagnosis, which I was not initially told. To make the fridge functional, I need to pay an additional $[redacted].67, which was unexpected since I was previously assured it should work. I wish the costs were clear from the start, as I would have paid the full amount initially, combining both fees. For the upcoming appointment, I expect to be charged $[redacted].5. This situation is confusing, and I hope for a resolution. My contact number is [redacted].

I recently made a purchase from Sears Parts Direct for a washing machine part. Unfortunately, the part I received was incorrect. However, I ended up receiving two of the correct parts and one of them helped me successfully repair my machine. Now, I am looking to return the original incorrect part along with the extra part I did not need. I have been having trouble finding the return options on their website, so I am reaching out for assistance in contacting a representative. I do not require a refund for the items as I received the additional parts at no charge. My main goal is to return the items to Sears Parts Direct. Thank you.

I received part of my order from a marketplace seller, but the aluminum table was missing. The seller claims it was shipped, but I have no way to track it. Order number [redacted]12 includes the missing table. I have tried to contact the seller multiple times without success. The lack of updates and assistance is causing frustration. I have received and paid for other items from the order, but the missing table is a major concern.

I purchased part # [redacted]-39, sector steering gear for my [redacted] Husqvarna model GTH2548 (LOGT25H48B) and received order #[redacted]1. Unfortunately, the gear does not fit due to a size discrepancy when compared to my original gear. Upon inspection, the new sector gear from eBay measured 2.[redacted] inches, while my old one measured 2.[redacted] inches, resulting in a difference that prevents proper meshing with the steering shaft gear. The sector gear received from your end also measured 2.[redacted] inches, confirming it is too large for my model. It seems there was a size change in the replacement sector gear for newer models. Could you kindly provide a return label for me to send the gear back and receive a full refund? I appreciate your assistance. - Patrick W. Bernard.

I am frustrated with the lack of progress regarding my refund. On March 1st, I purchased a part from Carol Cox which is now unavailable. While I received my monthly refund from Sears, I am still waiting for a refund of over $[redacted] for the unavailable part. As a result, I still do not have a functioning stove, and despite being repeatedly assured that the refund is on its way, I have not received any updates. It seems like there may be confusion between the $70 refund I received and the outstanding $[redacted] refund for the March 1st part. I am considering seeking legal advice. Please contact me at [redacted].

I have been waiting for two weeks for an update on whether my washing machine will be replaced or repaired due to a missing part. I am currently caring for my terminally ill mother and cannot leave the house. Sears Home Services initially promised an expedited resolution within 24 to 48 hours, but two days have passed with no progress. After following up, they now say it will take an additional 22 to 48 hours. I am eager to receive some clarity on this matter. Thank you.

Hello, I am still waiting for my refund for a service. It was supposed to take 3 to 5 days, but it has been over two weeks now. There was actually nothing wrong with my fridge, and I was promised a refund of $[redacted]. The technician confirmed that it was just a settings issue and processed the refund. However, I have not received it yet. I would appreciate it if you could look into this matter urgently and either give me a call or process my refund promptly. Thank you.

Hello, I am still waiting for the refund for the service. It was mentioned that it would take 3 to 5 days, but it has been over two weeks, and I have not received it yet. There was nothing wrong with the fridge, and I was assured that I would receive a refund of $[redacted]. Susan F. [redacted]. Please contact me to follow up. The technician confirmed that the fridge was fine, only the settings were incorrect. He processed the refund, but I have not seen it, and I would appreciate prompt action on this matter. Thank you.

My order from Kmart never arrived at [redacted] Clay St NE, Washington DC [redacted], despite being marked as delivered to Washington DC [redacted]. I contacted USPS, and they inquired about a N.W Washington DC address. Following this, I received an email from USPS explaining that while I reported delivery, they suspect it could be Lost or Stolen. I have tried communicating this to Sears Marketplace with the necessary details and attached letter, but the submission is unsuccessful. - Cheryl Alexander-Lewis

I have a Samsung refrigerator that a repairman came to fix on July 15. He ordered a part that has not arrived. I have had to cancel two appointments and now I'm on my third. It's been a month without my refrigerator working properly, despite paying $[redacted].49. I am unable to reach a customer service representative as I only get recordings. This situation has led to spoiled food and immense frustration. I'm considering legal action as I cannot communicate with anyone regarding this issue. I strongly advise against using this repair service due to the lack of customer support. If someone could please contact me at [redacted], I would appreciate it. Thank you.

I encountered a delay of about three weeks due to a back-ordered part, which I found to be excessively lengthy. Despite attempting to cancel the order, the automated system was unhelpful. The part was eventually received on 8/15 instead of the expected date of 07/25. I have been unsuccessful in obtaining information on how to process a return. My order page still displays the status as Pending, but there is no option available to initiate a return. The customer service line proved unhelpful, rigidly adhering to a script. I am dissatisfied after spending over an hour trying to resolve this issue. I am eager to return the part and receive a refund. Please reach out to provide me with a direct link or any practical assistance. The order number in question is #W828072.

I currently have Sears Warranty Service for my kitchen range. Since July 15, I have been stuck in the parts research service process with little progress. My service number is SCCR73722EDA. I am seeking updates on whether the necessary part has been located and when the final resolution can be expected. I have spent numerous hours attempting to contact a representative without success. The latest information I received was that the diagnosis was confirmed. Unfortunately, this detail is no longer visible on my Sears/Cinch web account. I would greatly appreciate a phone call to discuss the next steps. You can reach me at [redacted]. Understandably, I am feeling quite frustrated with the situation.

I own a Bosch dishwasher that was not cleaning properly. The technician determined that water was not reaching the top rack and replaced the pump. However, there were difficulties connecting the water line, and after running the dishwasher, the issue persisted. Additionally, water was leaking from underneath the dishwasher. I have been waiting for a resolution for two weeks now and have been without a working dishwasher for over a month. I was contacted this morning, but the soonest a technician can come is on the 11th of September. This delay is unacceptable. Kindly reach out to me at [redacted].

Our Kenmore washing machine suddenly stopped working. After a technician repaired it, it only lasted a week. Despite replacing parts, the issue persists. Sears advised me to open and close the machine and press a button, but that didn't solve the problem. It has been a while without a properly functioning washing machine. The technician was supposed to visit between 12:00 and 2:00 yesterday but only rescheduled. I am in urgent need of assistance.

Our Kenmore washing machine unexpectedly stopped working. Despite Sears sending a technician to repair it and replacing parts, the issue persists – the machine simply won't turn on. Following Sears' instructions, I tried opening and closing the lid then pushing the start button, but to no avail. Today, a technician was meant to arrive between 12-2:00, but unfortunately, they did not show up. Now I am faced with an additional two-week delay. I am eager to have this matter resolved promptly. Thank you for your attention to this issue. - The Foster's