Sears Credit Card Customer Service Issues

I ordered a refrigerator from Sears which was on backorder for two months. I provided my home phone #[redacted] and cell phone #[redacted] to the salesperson due to cell reception issues at home. On September 2nd around 3:00 pm, Island Movers left a message on my cell stating they were in the area with a 15-minute window, but did not call my home phone. After realizing they had an old number, I was instructed to call an [redacted]# for a new delivery date. Despite rescheduling for the following Monday, the delivery did not happen. Contacting the [redacted]# again, I was told it wasn't on the schedule. Visiting the store a few days later, they couldn't locate the refrigerator and promised a callback that never came. I had to cancel the order due to food spoilage and buying ice. Sears didn't reach out until after the cancellation, causing frustration and making me reconsider future business dealings with them. This experience has been extremely disappointing and inconvenient, especially given the circumstances.

My spouse and I agreed to a timeshare deal, only to realize that much of what was promised was not accurate. After researching the company through the Better Business Bureau and the Attorney General's office, we submitted a rescission request within the specified period (they allowed 5 days, but we canceled within 2 days via a certified letter). We were asked to pay over $[redacted] to initiate the process. I requested a refund and asked to be informed once it was processed. It has been more than 5 days now, and I am uncertain if I should dispute the charge to retrieve the funds back to our account. Could you provide guidance on this matter? Deborah G. Last digits of my card: [redacted]

I have financial power of attorney for my mother and recently discovered a Sears Mastercard in her name that was cancelled for non-payment. I manage her finances and was unaware of this card until now. I suspect it was opened fraudulently. I would like to know if there is an outstanding balance so I can settle it. Additionally, I am curious about the card's opening date and a list of purchases made with it. The card belonged to Diane Elizabeth Johnson, with the last 4 digits being [redacted]. I can share the last 4 digits of her social security number and send my notarized financial power of attorney upon request. Can you assist me with this matter? Thank you.

I am Josee V. and I purchased appliances from Sears with full coverage. I also added home coverage with a $[redacted] deductible per claim and $70 monthly payments for complete coverage. Last summer, my washer needed repair, but Sears instructed me to use my home warranty with a $[redacted] payment. The issue remains unresolved, and I was recently informed I need to pay for the part. My 2-3-year-old oven, covered by the protection agreement, has not been working for 15 days, and I can't order services without paying $[redacted] upfront. Due to my dissatisfaction, I have canceled the home warranty and plan to cancel my Sears cards as well.

On November 3, [redacted], I contacted Sears to make a payment of $[redacted]. However, the system indicated that the payment could not be processed. After speaking to a customer service representative, I resubmitted the payment and it went through. On November 9, [redacted], I noticed two withdrawals of $[redacted] each on November 6, [redacted]. When I contacted Sears, a customer representative asked for information from my husband, the primary account holder, but she could only see a $30 payment, which I hadn't made. She advised me to contact my bank. After providing the bank tracking number, a male customer service representative confirmed seeing the payments in the system and agreed to refund one of the payments. This refund should reflect in my account within 3-5 business days. Despite encountering a rude female representative during a subsequent call, I am seeking resolution. Thank you for your assistance.

On October 17, [redacted], I sent a letter about not receiving a bill but receiving automated phone calls about overdue payments. Despite my payment on October 17, [redacted], for $28.00 with check #[redacted], I have not received any further bills and got another unpleasant automated call threatening more late fees. I am frustrated with Sears and Citi Bank's handling of this matter. If I do not receive a response soon, I will contact the Better Business Bureau. I have always been a responsible Sears Credit Card holder for over 50 years, never missing a payment. I have tried calling multiple numbers without success in reaching a person to help me. I request a phone call from a human at [redacted], not an email. My account number ends in [redacted]. - Debra M. I do not own a cell phone, so please do not attempt to contact me via text.

Dear Sears Credit Cards Customer Service Team, I want to inform you that I closed my account ending in [redacted] a while back. However, I received a letter on December 4, [redacted], stating that it was not closed. Please ensure that this credit card account is closed and cancelled today, December 4, [redacted]. Following this, I kindly request a confirmation letter regarding the closure of the account. Maintaining my good credit is crucial, considering the current circumstances. I have been a loyal customer for many years and trust that you will address this matter promptly. Sincerely, Joyce F. R. Eastpointe, Michigan [redacted]

As a Sears CitiMastercard holder since [redacted], I have maintained an excellent standing and provided Citi with approximately $30,[redacted] in APR over the years. Unfortunately, due to a challenging period with four funerals and other issues in [redacted], I was surprised to receive a demeaning letter denying me further credit. Despite earning over 68,[redacted] in rewards, it was disappointing to realize that these benefits may not be as beneficial as initially believed. This negative experience has led me to reconsider my loyalty to Sears CitiMastercard.

We were charged for a purchase without our knowledge, despite expecting a free trial. The terms of the trial included undisclosed future charges within 10 days of receiving the product. Upon discovering this on our statement, we contacted the company. They agreed to cancel future shipments and partially reduce the bill but stated we are still accountable for the remaining amount. Is there any further action we can take to address this situation?

I contacted on 12/20/20 to redeem my Thank-You points but was informed I need [redacted] points, not my [redacted] points. When I tried to close my account, I spoke to an Asian representative who initially said they would close it and later sent an email confirmation but mistakenly stating a new password was created instead of the account being closed. I received another email thanking me for renewing the card, despite my request. I am dissatisfied with the service and wish to close the account and stop receiving any correspondence. I did not remember my password as I haven't used the card and I want to confirm the closure. Your business practices have led me to no longer wish to do business with your company. Please close the account promptly and refrain from contacting me further.

I have not received a statement since September. Despite reporting the issue multiple times, I have not received any resolutions. As of December, I still do not have the necessary statements. While I have been able to make payments over the phone, I require copies of my statements. On December 20, my card was declined even though I know there is available credit. Urgent assistance is needed to resolve this matter promptly. Please address this issue promptly and provide me with the necessary statements. My name is Ingrid Corlett and my account number is [redacted]. You can reach me via email at [redacted]

To Whom It May Concern, Your automated phone system does not offer the option to speak to a human. I should not have to pay for a service I no longer want to use. I have been trying to adjust the credit card balance and cancel the warranty for months. Due to my husband's passing in July, I can no longer afford these payments. The process has been frustrating, and it is disappointing that I have not been able to reach a person despite numerous calls. As my husband's phone is no longer in service, I cannot provide the requested information to cancel the warranty. Kindly reverse the charges on this account. Thank you, Jeanne C.

I have reached out to your customer service department twice over the phone to have my late fee waived. On both occasions, the representatives assured me that the fee was removed, but it remains on my account. Additionally, I did not receive a bill for the month of March and was told it was the post office's fault. Despite requesting a bill over the phone, I have yet to receive it. I paid my internet bill by check after exceeding my limit and was later billed for the same amount, even though the representative claimed it was paid by check on March 17th. When I asked for a breakdown of my charges, they did not align with the total bill provided. One representative could not explain the debits or the total amount due. I made a payment over the phone, but I am unsure of what I am being charged for and did not receive the one-time late fee forgiveness as mandated by Suze Orman.

I applied for a siding project at 56 Bettie D Johnson Rd, Fayette, MS [redacted] and provided my mailing address as [redacted] Redlick Road, Lorman, MS [redacted]. Unfortunately, I have not received any bills there as requested. It has been 3 months, and the project is still pending. I noticed a delinquent mark from Sears (Citibank) on my credit report, causing my credit score to drop 70 points. I am extremely disappointed with this situation and urge you to rectify it promptly. I have always been a loyal customer and have never encountered such issues before. Please address this matter immediately to prevent further escalation.

I recently purchased a set of 3 women's orthopedic sandals online from Tanze on June 11, [redacted], with free shipping. They arrived on July 13, and unfortunately, they do not fit and are poorly made. I discovered they were shipped from China, and the label shows a value of $9.99, yet I was charged $79.98. Inside the package, I only found a card mentioning complaints, refunds, and contact information. I have chosen not to reach out to them as I am dissatisfied with the product. I am hesitant to pay the inflated amount as the quality does not match the price. Thank you. - Jeanette J, Account # [redacted]

In May, Sears serviced my refrigerator at home. The technician quoted $[redacted], but instead, I received bills of $[redacted] and $50 for alleged dryer service that did not happen. Contacting Sears, I explained the mix-up, and they provided reference number [redacted], promising a resolution within 48 hours. Unfortunately, after receiving another $[redacted] bill and expecting a $50 one, the issue lingers unresolved. Despite several attempts, I haven't reached anyone by phone. I refuse to pay for services not rendered, as my credit is important to me. Sears must correct these erroneous bills promptly as I won't tolerate this situation dragging on.

I recently received my Sears Credit Card bill amounting to $[redacted].05. However, the correct charges should only be $[redacted].89. The additional charges of $25.42 for a late fee and $3.32 for interest seem unfair. Despite sending my last payment with extra postage to ensure timely delivery, it still arrived late, resulting in these charges. I believe I am being unfairly held responsible for this situation, which was beyond my control. I kindly request to have these extra charges waived, and I am prepared to settle the correct amount of $[redacted].89 promptly. I appreciate your attention to this matter.

Since January, I have been awaiting a replacement for my refrigerator. Despite being approved, I have faced multiple delays and misinformation regarding the process. The fridge stopped working in September last year. Despite four attempts to fix it, it remains non-functional. I was assured an email from Sears regarding the replacement which has not materialized. This lack of action is unacceptable and falls under the lemon law for appliance replacements. The continuous runaround and false promises are frustrating. I urgently require a replacement to rectify this situation promptly. Failure to do so may result in legal action. This situation is incredibly frustrating.

I am seeking assistance regarding a dispute that I was informed by your team lacks sufficient information. I purchased Hawkeye gummies, but upon receiving the package, it contained capsules alongside the gummies. To my dismay, I was charged nearly $[redacted] for the capsules and $60 for the gummies on my Searscard bill. While I only intended to purchase the gummies, they proved ineffective, prompting me to contact customer service to initiate a return for a full refund. After returning the products on Feb. 18, [redacted], via USPS with tracking number 9[redacted] 2[redacted] [redacted] 28, I have faced challenges obtaining the refund from Hawkeye. Despite numerous calls to their customer service resulting in unfulfilled promises of an e-check, I am at a loss. As a 72-year-old widow on a limited fixed income, I urge you to assist in removing these unauthorized charges from my credit card. Having been a loyal customer since [redacted], I am distressed by this situation. I have provided all necessary details to your support team and received a response stating insufficient information for processing the credits. I implore you to intervene and facilitate the resolution of this matter. Thank you for your attention to this urgent matter. J. StGermain

Hello, my name is Marie Vento from Deer Park, NY. I have been a responsible cardholder for many years and always pay off my balances. In December, I ordered a cream that I believed was endorsed by Jennifer Aniston, but upon receiving it, I noticed it was not the correct product. Despite trying to contact the provided number found online and on the bill from Sears, both turned out to be non-functional. Sears rejected my dispute without providing a valid explanation. I returned the products to the post office and have proof of shipment. I am dissatisfied with the product and seek assistance in disputing this matter. Thank you.