Scotiabank Customer Service Issues

Dear Sir, I am Harika Maddu, and I am reaching out regarding an issue with a wire payment to Scotia Bank. During the transfer of 5 lakh rupees from my State Bank of India savings account to my Scotia Bank investments account, there was an error in the passport number input, resulting in the wire transfer being rejected by Scotia Bank. After addressing this with my savings bank, an amendment form was provided for correction. I am seeking clarification on whether the wire transfer will be processed successfully and, if so, the expected timeline for receiving the GIC receipt. Alternatively, if the transfer is unsuccessful, I would like to know when the funds will be returned to my savings account. Thank you for your assistance in resolving this matter promptly.

Hello, I have a concern regarding my SSGP account under Case A-[redacted]. I recently requested to update my name and address. While my name was successfully changed, the address remains unchanged. Despite sending a follow-up email on September 2nd, I have not yet received a response as of September 8th. During a live chat support session, the representative was unable to locate my email, but the previous agent managed to do so. They mentioned it would take 5 days for the update. I am worried as I did not receive an automated message confirmation for the secure mail I sent on the same day. Additionally, I was informed that a new payment instruction would be sent once my name was corrected, but I have not received this either. It is crucial for me to update my address promptly to proceed with a GIC payment for Visa filing without any hitches. Any assistance in resolving this matter promptly would be greatly appreciated. Thank you kindly. Warm regards, Christine

I wanted to address a concerning issue my sister-in-law brought to my attention involving repeated calls from a Scotia Bank representative pressuring me about my car payments. Despite her complaints, the calls persisted, leading me to clarify my intention to pay off my RBC loan with Scotia Bank directly by October 29th, totaling $[redacted].00 per month. I have made it clear to the Scotia Bank representative at Dundas University Plaza to cease any further inquiries into my car payments. I hope this clarifies the situation, and I trust that there will be no more unnecessary calls to my sister-in-law. Thank you for understanding my frustration.

I received the following email: We want to inform you that the Payment Confirmation you received earlier has been approved and is ready to be transferred to your bank account after the shipment processing is completed. Please proceed with shipping the ordered product to our client Александра Анатолий and provide us with the Shipment Receipt for verification. After confirmation, the total amount of ₱ 26,[redacted].00 PHP will be remitted to your Bank Account from our Scotia Bank custody. Delivery Address: Name: Abbey Adeyemi Address: [redacted] E Dublin Granville Rd, Ste [redacted] Columbus OH Zip code: [redacted] Country: United States Follow these steps to receive your money: 1. Ship the item to the provided shipping address. 2. Send us the Shipment Receipt for verification. 3. Wait for the Shipment Verification Process to be completed within 48 hours. 4. Your account will be credited once the Shipment Verification is done. For assistance, contact our transfer department by clicking here or reply directly to our Scotia Bank customer care service at [redacted]

I am Sathiyajothi G. from India. I opened an account at Scotiabank on November 12 and paid my GIC on November 16, [redacted]. I have not yet received confirmation for my GIC. There are variations between my ordering customer address and beneficiary address. My last name is missing from the ordering address, but it's correct in my passport. I want to ensure my funds have reached Scotiabank. When can I expect the confirmation? Will address discrepancies cause any problems? My account number is [redacted]. I applied for the January [redacted] intake and need to apply for a visa soon. Your assistance is appreciated.

Subject: Inquiry Regarding Opening a Bank Account in Canada To Whom It May Concern, I am writing to inquire about the possibility of opening a bank account in Canada. My name is Huong Thi Ngoc Huynh, a citizen of Vietnam and holder of a 10-year multiple entry Canada visitor visa. I have visited Canada several times and now wish to explore different regions by staying for longer periods. I am interested in opening a bank account to manage funds for expenses like house and car rentals during my extended visits. Could you kindly provide me with information on the application process, required documents, and any options available at your bank branches? Thank you for your attention to my request. Sincerely, Huong Thi Ngoc Huynh

I sent something abroad. The lady and her bank (Scotia Bank) could only transfer the money to me if it reached a limit of [redacted]€. So, I paid the remaining amount. Then they said there was a tax that needed to be paid. I also paid that, but they ended up sending it to the wrong IBAN, then it was cancelled and sent twice to my correct IBAN. Since it was too much, I was asked to pay the remaining amount for the money to be released. Now, I received another email stating that the money will only be released if I pay an additional [redacted]€ because a new interest rate applies for amounts over [redacted]€. I am unable to pay this extra [redacted]€. I would like to convince the bank to cancel the two payments and send it to me in smaller increments. How should I best go about doing this?

Hello, I received the email below! Can you please check this. Best regards, N. We apologize for the delayed response to your email. We have been busy assisting other clients with recovered payments from Scotia Bank as instructed. This message has been previously sent to you regarding your pending transfer that was supposed to be completed in [redacted] to the mentioned name and address: Rheinstr. 12, DE [redacted] Wahlrod Germany, along with an attached identification card bearing your name registered with the bank. An arrangement has been made to expedite the process and transfer your funds through Scotia Bank of America, complying with IMF regulations. Please provide the necessary information to prevent further delays. Please confirm if the attached ID card and address belong to you and complete the required information. Thank you, H. Williams Foreign Remittance Department Scotia Bank America.

I am transferring funds to a GIC through my joint account with my father where he is the primary account holder. However, the transfer shows my father's name as the sender instead of mine due to the setup. The joint account has had around 8 lakhs since April 1, [redacted], which exceeds 6 months. I am considering transferring the money to my personal account first and then sending it to the GIC. Will immigration officers accept the statement from the joint account that shows the funds for over 6 months, even if the transfer to the GIC was made from my personal account?

Hello, my name is Raji Raveendran. I recently noticed an unauthorized deduction of $[redacted] from my account on November 21st, processed through an Interac transfer to someone named Dem. I did not initiate this transfer and only became aware of it when I checked my balance. I immediately reported this to the fraud department, who assured me that the claim process has begun, and I should receive my funds back within 10 business days. However, I have yet to see the refunded amount in my account. I would appreciate any assistance in resolving this matter promptly. Thank you.

On Feb. 10, I received an alert about a $14.61 purchase at LA COCINA on my credit card ending in [redacted]. The first alert was correct. Later, I got another alert for the same purchase at 4:11 pm ET, which I didn't authorize. I suspect it may be a duplicate of my earlier purchase. I'm currently in the USA and unable to reach out via phone for assistance.

My spouse and I went to your Bramalea branch on August 11th to apply for a mortgage for an income property. Unfortunately, the computer system was down, so the representative couldn't provide an answer. She noted our details and mentioned she would contact us within a day or two. After a voicemail on August 13th with no specifics, I followed up on August 18th, receiving a response on August 19th explaining technical issues. Despite assurances of a callback, none came. Subsequent messages left on August 24th went unanswered. Today, August 25th, a call to the main Scotiabank number led to a 25-minute hold and redirection to the Assistant Manager's voicemail instead of a live individual. The lack of communication has led me to seek mortgage services from another financial institution and transfer my Line of Credit. dissatisfied with Scotiabank's customer service.

My name is R. Sharma, and I am planning to arrive in Canada on a full-time long-term work permit in September. I have been planning to open an international account at Scotiabank from India. I have been considering your company's Momentum Plus Savings Account and noticed a bonus offer available for a 1.20% interest rate. I saw that the offer is valid for those who open an account before August 31st and enroll in the campaign. As a new customer to Scotiabank, I will be depositing $203k into the account. My account will be frozen until I arrive in person, so I am wondering if I would still be eligible for this bonus if I open my account in July and pay regular interest.

I am experiencing difficulty purchasing an airline ticket in Canada and a railway ticket in Austria online. The final payment step requires a verification code sent to my cell phone, which I do not possess or wish to obtain. I have already reached out to Visa regarding this issue, and they redirected me back to you. Sincerely, Paul Z. M. P.S. I am an 85-year-old customer of the Bank of Nova Scotia since the age of 6, spanning over three quarters of a century. While generally satisfied with the service, I notice that exceptional agents I encounter tend to be promoted swiftly, leaving me to interact with new representatives.

My email and Scotia online banking were accessed by an unauthorized user, Maria Josefa Puno Robles, who also hacked my ATM card. They made unauthorized transactions on October 2, [redacted], transferring $[redacted] through Interac. Despite resetting all passwords and security questions for both accounts, on October 5, [redacted], Maria Josefa Puno Robles accessed my Scotia online banking again, performing a Cash Advance transaction of $[redacted] and $[redacted], reaching my limit. I seek advice on preventing further breaches despite changing my login details. Additionally, I am hopeful about recovering the stolen funds through these unauthorized transactions. Your swift help on this matter would be greatly appreciated. Thank you.

Subject: Complaint regarding ScotiaCard Customer Services I am reaching out to express my dissatisfaction with ScotiaCard Customer Services regarding recent issues with transactions. We have been loyal customers of Scotia Bank for over 20 years, holding various accounts with them. Here is the timeline of events: - On October 9, [redacted], I erroneously used my wife's debit card for six online payments under her account for National Student Loan. - Despite contacting the Call Center on October 11 and having my wife call to reverse the transactions, they remained unchanged. - Subsequent calls on October 12, 13, and 15 did not lead to resolution, even after visiting the branch. - On October 18, after further attempts and being informed of a delay, my wife was advised that each transaction would be addressed separately, taking 15-30 business days to process. This experience has been frustrating and concerning, highlighting delays and inadequate support from Customer Services. It appears unsafe to rely on online payments given the extended processing times. There is a lack of consistent assistance, leading to repeated explanations. I can be contacted at [redacted]. Our joint account number is [redacted]. Thank you, Paul

Subject: Assistance Needed with Scotiabank Account Hello, I am Bonnell Buritica, a long-time Scotiabank client currently residing in Colombia. I encountered an issue while attempting to update my Quebec postal address online. The system prompts for a "Code" to complete the update, which I tried to generate following the instructions provided but was unsuccessful. Despite numerous attempts, I could not create the necessary code as the system did not recognize my debit card number and password. Subsequently, my account appears to be locked, preventing me from carrying out any transactions or resolving the matter. The solutions offered on the website were not helpful in resolving my specific problem, leading to frustration. I urgently need access to my account as I rely on my debit card for daily expenses. Kindly provide clear instructions to unlock my account, as I have my card details and password ready. Avoid additional codes that may complicate the process. Your prompt assistance in this matter would be greatly appreciated. Sincerely, Bonnell Buritica

I am currently in Colombia and unable to contact Scotiabank by phone due to the high cost and automated answering system. I have been a loyal customer for 30 years and encountered issues updating my postal address in Quebec online. I followed the instructions to create a code but was unsuccessful. Despite multiple attempts, I could not access my account as my debit card number and password were not accepted. The provided options did not help resolve the issue, and my account appears to be blocked. I urgently need access to my account as I rely on my debit card for daily needs. Requesting assistance to resolve the problem promptly or provide an alternative email address for communication. Thank you, Bonnell Buritica.

Before the switch to Scene+ on December 13, I had about [redacted] Scotia Rewards points. However, after the transfer to Scene+, I am now showing a negative 22,[redacted] Scene points. I attempted to reach out to Scene's customer service, but was informed of a 2-hour wait time. It seems like others may be experiencing the same issue given the lengthy hold time. If this is a common problem, Scotiabank should provide a resolution or notice to acknowledge that they are addressing the issue.

I recently received two notifications from Scotia Bank. The first notification was about a new Debit Card that was sent approximately 10 days ago, but I have not received it yet. However, I was able to access my banking and I-Trade accounts through a link provided. The second notification was to activate an upgrade in security, which I completed. Unfortunately, I am now unable to access my accounts because I am being prompted to activate the new card and provide new CVV numbers. I am 89 years old and have had difficulty resolving this over the phone due to hearing impairments and long wait times. I would like to have the two-stage security deactivated so I can use my accounts until the new card arrives. My address is [redacted] Gateby Place, Vernon BC, V1T9S4. My phone number is 1-[redacted]. I bank at the branch on Hwy. 33 in Kelowna BC (Rutland) under William and Edit Gibson. I can provide the last four digits of my accounts if needed for security. I urgently need this matter resolved as I have end-of-month payments to make. Thank you, William Gibson.