Scopely Customer Service Issues

I am having difficulty logging in to Scopely through the game. Every time I enter my user ID and password, it just takes me back to the game without linking my account to my email. While I can log in directly with my email, I receive a message saying I'm not linked to the game ID. This has been going on for months, and despite reaching out to Scopely multiple times, I have not received any helpful assistance. They continue to send me the same instructions that I've already attempted.

On March 31st, I noticed that $19.99 was charged to my account along with seven charges of $4.99 each and one charge of $9.99. However, these charges did not go through as intended. Although the system initially indicated successful payments, I encountered issues when trying to access the spins, resulting in an inability to proceed with the transactions. Despite numerous attempts, I was unable to complete the spins due to the recurring redirection to a previous page. I kindly request a refund for the total amount of these charges.

I was charged $4.99 seven times and $9.99 once on March 31st, but I encountered issues using the spins I purchased. The system showed the charges as successful, but when trying to use the spins, it kept redirecting me to a previous page, preventing me from completing the spins. I would appreciate a refund for all the charges as the service was not fully provided. Thank you.

My Alliance Commander at Starfleet Command informed me about the need to check the Scopely site daily for Mission Key rewards. However, I am facing issues accessing the site through Settings. It keeps prompting me for a Scopely password that I don't recall setting up. Despite the "let's create your Scopely Account" message, it continues to ask for a password without an option to reset it on the site. When trying to contact Support for assistance, I am directed to FAQs that do not address my specific problem. Can someone guide me on creating a Scopely password to log in successfully?

Hello, I am experiencing several issues with the Monopoly-go game. I have not been getting suggested friends, the verification code to add contacts is not coming through, and I did not receive all rewards for having new players join. My member ID is [redacted]9. Despite enjoying the game, I keep encountering these problems. Unfortunately, when I try to contact support through the in-game chat or website, I do not receive any responses. I apologize for the inconvenience, but I would appreciate it if these issues could be resolved so I can continue playing. Thank you.

I would like the rewards I have earned and I would like to complete the tasks like everyone else to get more rewards and play longer. I am experiencing issues with the game. I am not receiving suggested friends, having trouble receiving a verification code for adding contacts, and missing rewards for new players. My member ID is [redacted]9. I have been enjoying the game but facing continuous issues. The support chat in the game and on the website is not responsive. I hope to resolve these problems so I can continue playing smoothly. Thank you.

Hello Scopely, I am reaching out to address a bug in your game "Stumble Guys". The issue arises when attempting to enter a room, but unfortunately, it fails to connect, displaying a "connection error". This bug has impacted numerous players, including myself, leading to some abandoning the game. It is disheartening as "Stumble Guys" is an enjoyable and engaging game, but this issue is driving users away. I am hopeful that this problem can be resolved promptly so that players can continue to enjoy the game without interruptions. Thank you.

During my illness, I received numerous emails from Scopely. Despite other companies possibly closing the ticket assuming I did not exist, Scopely kept the connection active. After recovering, I clicked on the contact Scopely button and requested help. A real person responded promptly, referring to my previous message and providing a solution. Initially, I couldn't locate the solution email, but after searching all emails, I found it. The process after that was straightforward, and surprisingly, no password was required. Yay for the smooth resolution!

I accidentally removed the Scrabble GO icon from my iPhone and need help restoring it. I'm unsure what details are required, but I downloaded a new Scrabble GO game, and it looks different from the previous one. I can't find the "gear" or settings button. I found an ID number, but I'm unsure if it's the original game: [redacted]70. I believe I linked it to my Facebook account, mainly used on my laptop, under [redacted] However, I don't recall the password as it's saved on my computer.

I enjoy playing Fleet Command, but there are some issues that need addressing, especially with the customer support. It is frustrating to receive condescending responses from them when trying to report a game issue, such as the reputation error for the Federation. I have encountered problems completing daily tasks related to the excavator and champion quests. The rewards displayed are inaccurate, particularly for the Federation reputation points, which are being added instead of deducted when completing tasks. This has significantly impacted my progress from hostile to untrustworthy with the Federation faction. I have even refrained from quests that harm the Federation to maintain positive relationships with other factions. It is disappointing that the support team dismisses these concerns and threatens to block me for highlighting the issue. I hope to find a way to contact the game developers directly to address these gameplay issues and provide feedback on the unhelpful support experience.

Hello Monopoly support team, I am experiencing issues with receiving dice rewards when my Facebook friends join the game. Despite downloading the game on my father's phone, who is a Facebook friend, I do not receive any notifications or rewards when he joins. This problem has been reported before with no resolution or responses from the support team. Recently, another friend joined and does not appear in my game as well. It's frustrating to miss out on rewards, and I believe others may have joined without me receiving any benefits. Please address and resolve this issue promptly. Thank you.

Ho riscontrato un problema con il mio account su MonopolyGO. Non riesco a vedere i miei amici nel gioco e ho inviato una richiesta di assistenza, ma ho ricevuto una mail che conferma la cancellazione dell'account, anche se non era quella la mia intenzione. Vorrei annullare la richiesta di cancellazione e risolvere il problema che impedisce ai miei amici di vedermi nel gioco.

Every time I open the app, the community chest automatically opens even though it's supposed to be "locked." Once it opens to the random friends selection page, I can't click on anything and it just stays frozen. I've attempted restarting the app and my phone, and both at the same time, but nothing has fixed it. When I reached out to customer service, they requested my in-game user ID, but I can't access the settings page because the app automatically goes to the community chest page upon opening. Could you please advise me on how to resolve this problem? Thank you.

I bought the big dice package for Monopoly Go, which was supposed to come with an extra 15,[redacted] dice for a total of over 18,[redacted]. Unfortunately, I never received the additional dice. I've contacted Scopely and customer service multiple times but all I receive are reference ticket numbers. I'm frustrated because I don't have $[redacted] to just forget about. I want either my missing dice or a refund. The purchase cost was $[redacted].99, and I have a screenshot of the purchase which I've already shared with them.

I'm Loretta, and I've been a dedicated player on Wheel of Fortune online through Scopely. Recently, I encountered issues with Scopely Support, particularly with Chloe, when trying to restart my account on a new device. Despite providing all the necessary information required for the restart, Chloe has been unhelpful, referring me to Facebook even though I'm not a user. She requested a purchase receipt from Google, which I promptly provided, but Chloe continues to delay the process without restarting my account. I'm frustrated as a club leader needing access to my club. Despite sending screenshots on July 12, Chloe claims she never received them, making me feel harassed. I'm seeking assistance to resolve this matter and regain access to my account.

I need assistance with my app. I have "Dice with Buddies" on my phone, among other essential apps. However, when I tried to update it, I encountered an issue where it claims I owe money. I deleted the app in an attempt to reinstall it, but now I can't because of an outstanding payment related to dice I supposedly received in May. I have no recollection of this transaction and the stored payment information did not work. I need this matter resolved so I can access my unrelated dog food app without being charged for dice I never received.

Dear Support Team at Scopely, I am reaching out regarding my account on Looney Tunes World of Mayhem. I recently got a new phone and am unsure of how to access my old account. I wish to avoid losing all my progress. I have screenshots of my old account, including my player password, which I can provide if needed. After downloading the game on my new phone, I went through the tutorial. My current username is Marco2. I hope this information assists you in restoring my old account. I look forward to your assistance. Thank you in advance for your help. Best regards, Marco

On 08/10, the car show competition began. My first partner was Natalie, and the second was Kris, both surpassing Level 1. Later, I noticed my progress with Kris vanished during the competition. Since the team is unresponsive, I continued without reporting the issue. Today, on 08/11, I have been playing the game all morning (EST). With Natalie, I reached level 3 completion, Kris accumulated over 10k points, Quick Condor progressed to almost level 3, and SRTBree surpassed 15k points in level 2. However, at noon, Quick Wins restarted, and my cars displayed the same numbers as my 2:54 am screenshot. It appears there may be a duplicate data file issue with the game. I have invested both time and money into this; I urgently need my progress restored as the competition ends in 4 days. Please contact me via email ([redacted]) or phone @ [redacted]. Thank you.

Dear Customer Support, I am reaching out for assistance with my account. My Player ID is [redacted]6. I have been struggling with severe depression and suicidal thoughts, using gaming as a coping mechanism. Unfortunately, I lost track of my spending, and in August alone, I made 39 transactions totaling £[redacted]. This has left me unable to pay my rent and in debt to my landlord. I am kindly requesting a refund for the transactions in August. If possible, I would greatly appreciate it if you could also consider refunding my purchases from June and July. For my well-being, I have taken steps to close my account through the chat function. I am hopeful that you can assist me in this difficult situation. Thank you for your understanding and support.

Hello, I'm reaching out here as I see room for improvement in the user experience. Issue: Monopoly Go and the SCAMMERS on Facebook You rely on Facebook to facilitate card exchanges, which is great... what's not great is the lack of a secure method for these trades. I'm sure you've received numerous complaints about this. I have some ideas that might help: - Implement a card exchange history - Create a system within the app that requires confirmation of the trade. For example: User A sends a card, it stays in the system until User B confirms receipt. If User B doesn't send their card within a set time, the trade is reversed. It goes without saying that verifying the correct card before acceptance is crucial. A system similar to platforms like Binance for trades would be ideal. - Access to user IDs for reporting accounts may be unnecessary if a good exchange system is developed. Maybe this email will be overlooked, but this game is awesome, one of the few I've spent money on. It's well-balanced in my opinion. However, if the trading issue isn't resolved, myself and others might lose interest in the app. To ensure the product lasts, providing security against card fraud is essential. Regards