Scopely Customer Service Issues

I have been banned from my Star Trek Fleet Command game because the alliance I was jealous of reported me. I want to get back into the game; I have spent hundreds of dollars on it, and it's unfair that I was kicked out for no reason. I already contacted Google Play Store, but they said the ban could be reversed. I feel upset and deserve an explanation for the ban. If I can't be reinstated, I request a refund for all the money I spent. Please reach out to me to arrange the refund to the card of my choice. My in-game name is Thebullystopper.

I did not authorize this purchase and I am requesting a refund for the [redacted] gems taken from my account. Despite providing evidence repeatedly, I have not received any satisfactory assistance from customer service. I simply want my money reimbursed as soon as possible. Thank you.

I am reaching out regarding an unauthorized charge from Scopely, likely related to playing the Walking Dead game. On March 10, [redacted], $[redacted].24 was debited from my account without my consent. I suspect this transaction is fraudulent. I have informed my credit card company and am investigating this issue further. I have not made any purchases with your company or provided my credit card details for this charge. How did you obtain this information? I have been a player for three years without any prior purchases, especially not exceeding $[redacted]. I would appreciate your assistance in resolving this matter promptly. Thank you.

Hello, it's been almost two weeks since I couldn't play Champions Game [redacted] because my Facebook account was hacked along with my credit card and other things. Now that everything is back to normal, I realize I've been banned from the game. I would like to know why, especially since I had a VIP subscription at €9.99 that I paid monthly. I've been playing your game for nearly two years, and I don't understand why I'm being banned for inactivity. Please respond to me as I find it unfair not to be able to play a game where I've spent many hours and money. Please reply promptly and take the necessary steps for me to play again. Thank you. Sincerely, DV

Approximately a week ago, my daughter faced charging issues with her phone, and we temporarily added her email account to mine as a workaround. Both of us have WWE Champions accounts. Upon resolving her phone problem and restoring her data, my account accidentally merged with hers, resulting in my profile disappearing. We submitted tickets to recover our respective accounts, but while she managed to retrieve hers, my profile was completely erased. Consequently, I had to start from scratch with two separate profiles, one on Facebook and one under a Scopely ID, which are inexplicably unlinked. Despite investing over three years in my account and significant funds, it is distressing to have lost it. I am currently unable to participate in events with my faction, the NWO Hulkamaniacs, due to this issue. I urgently seek assistance and resolution as I await responses to my support tickets, hoping to regain access to my account and resume enjoying the game.

Hello, about a year ago, I downloaded Star Trek Fleet Command on my Android phone. Since then, I have switched to an iPhone and downloaded the game on it. However, this created a new account, and I can no longer access my original account. I am aware that iPhone uses Game Center and Android uses Google Play. I have tried reaching out to Scopely multiple times but have not received any response. What steps should I take to resolve this issue? Your assistance would be greatly appreciated.

My game keeps logging me out every 30 seconds, making it impossible to receive rewards or participate in battles. I noticed a charge of $26.65 on Christmas for which I did not receive any help. I kindly request that this issue be resolved by 9 am. I would appreciate compensation in the form of snowflakes and jingle bells. If this matter is not addressed promptly, I will take further action to ensure a resolution. Thank you for your attention to this matter.

I have been using Duolingo for nearly 2 years, and I recently encountered a glitch in the pronunciation guide. I contacted Scopely Support for assistance. The issue lies with the French/English pronunciation guide for specific phrases being blocked. Despite my efforts, the pronunciation guide consistently marked the phrase "J'en ai quarante-sept" (English: I have 47 of them) as mispronounced, even though I believe I pronounced it correctly. I attempted to rectify the mistake and even utilized Google Translate to confirm the pronunciation, which matched my pronunciation attempts. However, the guide persisted in indicating an error with this particular phrase. This obstacle is hindering my progress as I cannot advance until this issue is resolved. I have invested time and money into Duolingo to learn French, and I am seeking a resolution to this pronunciation challenge. I would appreciate it if the pronunciation guide could be corrected for this phrase, allowing learners to move past persistent errors like this one. If possible, I would like a call during Pacific Time daytime hours to discuss this matter further. I can be reached at WhatsApp +1 [redacted]. Thank you for your assistance. Best regards, Jim M. [redacted] WhatsApp +1 [redacted]

I am experiencing an issue with my ship in Star Trek Fleet Command under the name Helibound321. The ship has been stuck for over 2 weeks, preventing me from relocating or upgrading my fleet and limiting me to only 3 ships. To help resolve this situation, I would appreciate some speed ups and Blueprints to finish constructing my ships. It would be great to receive some Latinum as well as a goodwill gesture. Thank you for your assistance. Sincerely, N. Davey-Lee (Helibound321) from the DD Alliance.

I need help recovering my "Star Trek Fleet Command" account. I uninstalled and reinstalled the game due to frequent freezes and drop outs. Unfortunately, after reinstalling, a new account was created. I have tried reaching out by submitting three separate calls from within the game, the most recent one today, providing my email address. Each time I received a call reference number, but it has been almost a week now, and I still have not received any emails or in-game contact from the support team.

I am trying to request a refund of $9.99 for what my son and I believe was an accidental purchase on the game "Yahtzee Dice with Buddies." I was informed by Scopely customer service via email that I could be reimbursed - all I had to do was contact a representative. However, after being told to expect assistance within a few hours, I received an email stating my help ticket was canceled due to lack of response when I was not asked any questions. I am a single father, and every dollar matters. I only use two emails: [redacted] and [redacted] The email linked to the game is [redacted], and my username is StubbornAlpaca1914. I am willing to provide additional information or screenshots if needed. Thank you.

I recently made a purchase in Marvel Strike Force expecting specific characters, as stated in the label. After the purchase, I received different characters from what I was promised. I reached out to customer support in the game, but they informed me that nothing could be done. Feeling misled by false advertising, I expressed my frustration, but my ticket was closed abruptly. I believe this was not handled correctly, as I spent money on something I did not receive. I am seeking assistance from someone who can address this issue and work with me fairly. I invest significantly in the game and expect respectful treatment. I have screenshots of the initial offer and my conversation with customer support.

I've been playing Star Trek Fleet Command for a few months and I'm currently at level 19, my name is RoscoDillon on PC. I wanted to use the account on my tablet as well, thinking I could sync the game to my current progress. I logged in to try and sync it with you, but instead of syncing, my data was completely overwritten and reset to zero. My ships and my guild, everything was gone. The old Account 1 - Level 19, RoscoDillon, [redacted] The new Account 2 - Level 0, ViperAce1966, [redacted] Both exist, but I don't know how to disable Viper Ace and access RoscoDillon. Account 2 is active now, but it should be Account 1, RoscoDillon. How can I do this, or can you assist with this? Regards, Wolfgang Hemmerling

I have the Scopely app for Wheel of Fortune Free on my Android phone. I am facing an issue where there are two account IDs associated with the app. I recently got a new phone and phone number and I want to transfer my data to the new device. Despite contacting Scopely for assistance, resolving the problem has been challenging. I have tried deleting the app from both phones and re-installing it on the new device, but it automatically opens the account I do not wish to use without my data. Interestingly, installing the app on my old phone gives me the option to choose the correct account and play with my data saved. Carrying two phones is not a practical solution. Scopely mentioned that I should have the option to select the account on my new phone and promised to send a link for an update, which I have not received. Subsequent messages to them have not been answered, and the process to delete an account seems complicated through their messaging system.

Hello, I go by the username Katzzmeowie on Yahtzee with Buddies. I am Barbara M. I invested a significant amount in your app game, and yesterday I reached the eighth round of the survivor game. However, at the end during the tiebreaker, I was abruptly removed without any notice, prize, or explanation. I devote a lot of money and time to enjoy your game, and I would be grateful if you could address this issue. Thank you.

I play Dice with Buddies on both platforms. Recently, I broke my phone and got a new one. I downloaded the game again, but I'm unable to access my profile. My profile name is Princess Mabledorp, currently at Level 70. The last time I played was on 12/13 around 7am, and I have around [redacted] bonus rolls. My family name is Philadelphia Freedom. I've submitted a ticket via the app, but I keep receiving the same response requesting details I've already provided. I also sent an email to support before reaching out here. I would appreciate any assistance.

I would like to report an issue in the game STFC on server 67 in the alliance TBG. There is a player using an illegal account under the name RedEyedReindeer665, a level 49, purchased from a player named Dragonrider. The original account is Majorpothead, a level 36, still occasionally in use. This situation is causing players to quit the game or refrain from purchasing packs due to the unfair advantage and bullying behavior of this player. It seems to violate the game's Terms of Service, and I believe action should be taken to address this issue promptly. Thank you.

Hello, I am following up on an unresolved issue with the recent compensation offer for the survivor game. Unfortunately, I did not receive the compensation for winning, which is disappointing. Moving on to a new issue, I bought a $19.99 bundle for the game and redeemed it successfully. It reflected in my dice count on the screen. However, when I returned to play Yahtzee later, my 72 dice were missing from my account. I ended up purchasing another $20 worth of dice, but I can't afford to keep doing so, especially if my dice count keeps disappearing. I enjoy playing Yahtzee as it's been my main source of entertainment lately, although I may have been spending too much on it. I'm reaching out in hopes that this issue can be resolved promptly. I appreciate your attention to this matter. Thank you for your help. Sincerely, B. M.

I have tried multiple times to contact customer support without receiving any response. On two occasions within a short span of a week and a half while playing the final round of Survivor on Yahtzee with friends, there were tie-breaker situations where the game froze during the re-roll, preventing me from having a fair chance to beat my opponent. I was unable to roll the dice in both instances, one involving [redacted] dice and the other [redacted]. Despite contacting customer support, I only received automated responses before the conversation was closed. I believe I should receive the [redacted] dice I could have won if I had been able to roll. I invest a significant amount of money in this game and generally enjoy it, but if this issue is not resolved, I will have to delete the game. Thank you.

While enjoying dice games with friends, I have experienced a frustrating issue multiple times. After tying in the Survivor round, I get kicked out before playing the tiebreaker. Despite reaching out to the support team and providing evidence, the problem persists. I have missed out on rewards and the chance to play with just 8 rolls instead of the 10 I rightfully earned. The other tied players also didn't receive anything. This recurrent problem is disheartening, and I feel discouraged from playing further. It would be fair if they address these glitches, provide the earned rolls, and distribute rewards equitably in case of ties. The game getting stuck in the tiebreaker loop is inconvenient, leading to missed rewards. It's crucial for the game developers to rectify these issues promptly to retain dedicated players.