ScentBird Customer Service Issues

I have been attempting to cancel these orders for months, but I am being told I do not have a subscription. My name is Wanda Campbell, and you can reach me at [redacted] or respond via email. I am allergic to the perfume, and despite paying for two months, I have not received the November or December orders. I am willing to give away the items for those two months, but I do not want any further charges or shipments as I have paid for October without receiving the perfume as well.

I am seeking a refund for the perfume subscription. The automatic payment has caused an overdraft and bill payment issues. Please cancel my account, refund the money, and permanently close the account. Your website does not provide this option, so kindly call me at [redacted] for further discussion. I do not want any more perfume from your company. Thank you.

In November, I was billed four times - one was declined, but three payments of $15 went through instead of the expected one $15 charge. I reached out through the app for assistance but received no response or refund. Despite receiving the November scent, I was overcharged by over $30. As a result, I canceled my subscription and requested a refund, but have yet to hear back. This billing error caused my account to go negative, prompting me to dispute the charges through my bank app. While I am disheartened by this experience, I used to be a satisfied customer and even recommended Scentbird to my friends, though I can no longer do so in good faith.

I have requested multiple times to cancel a subscription, but I keep being told I don't have one. However, my card is still being charged $16 every month. I have documented all my emails for my records. If this continues, I will take legal action. If I don't have a subscription, why am I still being charged monthly? Please resolve this promptly. Thank you.

I am looking to cancel my subscription as I haven't used the perfume from the free trial. Cancelling after the 30 days has been difficult. I request a full refund for the recent charge. I am willing to return any items sent. Legal action will be taken if a refund is not provided. Thank you.

I believe I am being overcharged. I am unsure why, but the amount in question is $27.14. This has been happening monthly since July. The charge began at $14.95 per month, then increased to $16.00 per month, and now it is $27.14 per month. Despite this, I am only receiving one perfume per month. I am unsure of the reason for the additional charges. I would appreciate a refund and I also wish to cancel my subscription. Thank you. - P. Dodson

I would like to request the discontinuation of charges to my debit card since I did not knowingly sign up for any services and have not received any products, which I do not wish to receive in any case. I attempted to contact three customer service numbers listed on your website, but they informed me they were not associated with Scentbird. I am confused as to why these numbers were provided on your site. Kindly cancel any subscriptions immediately to prevent further charges; otherwise, I will regrettably need to take the step of blocking my debit card. Thank you. Mary C. residing at [redacted] Montery Dr., Winterville, NC [redacted].

I made a purchase from Scentbird, and my initial payment was $11.21 for the first month. They substituted the perfume for something terrible, and despite my several emails requesting an exchange or refund, I received no response. They have since charged my account for another perfume I don't want, which I have yet to receive, causing an overdraft in my account. I am extremely frustrated by their lack of communication and service.

I signed up for Scentbird on March 4th. I have yet to receive my first order. When I check the status, it says "in transit" but the last update was on March 8th. It's now April 4th, and I've been charged for another month without receiving my first order. I feel disappointed and frustrated. I keep getting emails asking me to rate the perfume, but how can I do that if I don't even have it yet? I would appreciate it if you could expedite the shipping or issue a refund. This is not the best start with Scentbird, and I'm considering canceling before even trying the service. I hope you can resolve this promptly. Thank you.

I recently noticed a charge of $37.10 on my account from Scentbird. Due to the pandemic, I haven't used their services in over a year. I am shocked that they charged me without any notification, considering the long lapse in activity. I am extremely disappointed and demand a refund immediately. This experience has made me reconsider using Scentbird in the future. I want my account canceled and my money refunded promptly. My details are as follows: Alexis C. [redacted] Ash Street Lexington, KY [redacted] [redacted] [redacted]

I attempted to redeem a promotion on Scentbird after setting up my account. Despite not subscribing yet, my card was declined during payment. Confused, I confirmed I was not a subscriber, but shortly after leaving the website, I was alerted by my bank of an unauthorized charge from Scentbird. I expect a refund for the unauthorized charge and request a complimentary first box with free shipping to make amends for this incident. I believe this is a fair resolution before considering leaving negative reviews.

I am extremely disappointed in your business practices. You may be oblivious to the fact that the company, or one of the companies, involved is not conducting itself appropriately. I received an email stating I had won $[redacted]. However, the $[redacted] bait was not accurate. Two months later, Flash Rewards contacted me with the correct offer - $[redacted] worth of Bitcoin for completing 10 deals or services. Unfortunately, after completing 5 deals, only 2 were reflected on the completion page. I tried contacting them via text about the discrepancy, but received no response. It seems that after purchasing the deals, if they do not respond to texts, you cannot complete the 10 deals. At this point, I am seeking a refund and wish to cancel my account. Dealing with nine other companies is not how I planned to spend my day off. Please address this issue at your earliest convenience. Thank you.

I contacted a representative regarding my refund request, and after being approved, I was asked to provide additional details such as my full name and home address. I promptly supplied the necessary information, but unfortunately, I have not received any further communication. The issue stemmed from being incorrectly charged for a subsequent perfume subscription post-cancellation. I am Kara Czysz residing at [redacted] Windy Island Drive, Wilmington, NC [redacted], and my associated email address is [redacted]

I believed I had canceled my subscription, but I was charged for a new cologne recently. Upon checking my account, I noticed that I am scheduled to receive a monthly shipment, even though the last one I got was in October [redacted]. It seems the subscription may have automatically reactivated without my knowledge. I plan to cancel it again and remove my card to prevent any further charges.

I am unable to access my account as I no longer have access to my old email and cannot recall my password. While I was incarcerated from September to February, I noticed that two payments of $26.13 each were deducted on 11/8 and 9/19, presumably for my perfume orders. Since I did not have a home address during that period, the items might have been returned. I would like to update my contact information to my new address at [redacted] N Dobson St, Tripp SD [redacted], and my new email at [redacted] My old details were as follows: Denice Bradfield Old Address: [redacted] N Dakota St, Canton SD [redacted] New Phone Number: [redacted] I kindly request assistance in updating my account information and either receiving a refund or having the orders resent. Thank you, Denice Bradfield.

Hello Support, I have been a customer since [redacted]. Initially, I resided in Mississippi when I began placing orders. However, I have since relocated due to a divorce. Despite updating my address for product deliveries, it appears that the items are still being sent to my previous address. I have attempted to rectify this issue by contacting customer service without success. I am worried because I am paying for items that are not reaching me, and the recipient at the old address is aware that I no longer reside there. My main priority is to have my orders redirected to my current and correct address. I have verified that my updated address is now listed as the primary address in the system. Thank you, A Concerned Customer

I noticed an unauthorized charge of $[redacted] for a gift card, resulting in my bank account being overdrawn. I cancelled my subscription over a year ago, yet received a text stating I authorized a $[redacted] purchase through PayPal from Scentbird. Despite emailing them four times, I only received automated responses. I have filed a complaint with the BBB. Update: Scentbird stated they issued a refund, but I have yet to receive the money. I am requesting reimbursement for my overdraft fees as this fraudulent charge caused the overdraft.

I attempted to cancel my subscription with Scentbird due to the unavailability of desired fragrances. The cancellation process was unclear, causing me to mistakenly increase my monthly shipment amount instead. I contacted them right away to request a refund as I did not intend to raise the subscription level and wished to cancel it promptly. Despite my accidental action and lack of confirmation, they informed me that the charge was non-refundable once processed. I feel misled by their website and want a refund for the perfume I did not want to receive.

My bank account was charged $32.15 on Feb 16 for an item I didn't order, pink sugar. I received a purse-sized Dolce & Gabbana spray that I got through a rewards program in an app. Despite recently borrowing $[redacted] for groceries, I found my bank account short when trying to make a purchase. The bank's customer service line was busy, so I visited in person, only to have my card declined. ScentBird charged $32.15 shortly after my deposit, leaving me in a tough spot financially. Today, Feb 24, I'm struggling with limited food options while facing stress related to my brother's lung cancer. Tracking information claims a package was delivered on Feb 17, but I haven't received anything, and I live in Canada. I'm asking for a refund of the $32.15. Thank you. - A.L.

I have been attempting to cancel my subscription through the application without success. Unfortunately, I am frustrated by the inability to do so. As a result, my bank account is incurring charges due to insufficient funds. It has been more than a week, and I am still unable to cancel my subscription. If this matter is not resolved promptly, I will explore legal options. This is my final request.