ScentBird Customer Service Issues

I placed an order for three items a couple of weeks ago, and the message said they were shipped. However, I just returned home and haven't received my order yet. I am very frustrated. I want a refund and to cancel my subscription immediately. Thank you. My Invoice ID is SCB[redacted]2, and I was charged $10.73 and $3.00. I am unsure if there were additional charges.

I subscribed for a discounted first month, but was charged the discounted rate for April and full amount for May before receiving my first item. This means I paid more for the first month than the regular rate because I only received the wrong fragrance nearly a month later. The scent I actually ordered is now scheduled for next month. I don't recognize the scent in the bag I received and haven't opened it as I just want a refund. While I understand the impact of the pandemic on businesses, I am displeased with this situation and would prefer not to continue with a company that operates in this way.

Hello, my name is Savaria Williams. I would like to cancel my subscription as I was unaware it would deduct $15 plus fees from my account monthly. I no longer wish to be a member. Please cancel my subscription effective 5/15/[redacted]. I have informed my bank and have previously contacted you regarding this issue. Despite my requests in February, payments continue to be deducted, totaling four or five charges. I urgently request the cancellation of my subscription today, May 15th, [redacted]. I do not want to see any further charges on my bank statement next month. Kindly confirm the cancellation by calling me at [redacted]. Thank you, and have a great day.

I recently received my first order and unfortunately, I am disappointed. I was reluctant to try the products due to the poor reviews but decided to proceed. My favorite scent is Versace Chrystal Noir, which is the main reason I chose Scentbird. However, when my order arrived, the bottle was only half full. This is completely unacceptable. I am requesting a refund or a replacement with a full bottle, as originally ordered. This situation is frustrating because I could have purchased a full bottle from Amazon for $30, which likely would not have been empty. I am giving you until Monday the 9th to address my concerns; otherwise, I will cancel my subscription and report this issue to my bank as potential fraud. As a single mom, spending money on myself is rare, so I do not expect to be treated this way. Please resolve this promptly.

Hello, I'm Candace T. I recently opened two accounts in April with your company, one for myself and one for my boyfriend, both on the same day. On June 5th, I canceled my account and chose a refund instead of still receiving the product. Now, attempting to cancel my boyfriend's account, I was informed refunds are not issued, but he will receive the shipment. I used my debit card for both accounts created by me, Candace Tagger and Aaron T. I request a refund for both accounts. I was advised it would take 7 to 10 business days for my account refund to process.

Three months ago, I canceled my account because I wasn't receiving the perfumes due to them being sent to the wrong address. I need the $30 refunded back into my account promptly as it was not right to charge me when I wasn't receiving any products. I have no interest in continuing to receive the products, and I made sure to cancel the account three months ago. Please process the cancellation and refund as soon as possible as I have not been receiving any of the products.

I canceled my subscription on June 30, [redacted]. I was charged $15 this month despite already having a subscription. I want a refund and to permanently cancel my subscription. I did not receive any services in June after being charged. There is no phone number available for assistance. I expect a refund for the $15 promptly.

I canceled my subscription with your company in June, specifically on June 30th, [redacted]. I discontinued the subscription due to financial constraints as I am currently unemployed. Despite the payment made for the June order, I never received the perfume. Even after canceling the subscription, $15 was deducted from my bank account today. This recurring charge needs to cease immediately. I request a full refund of the deducted $15 today, along with a permanent cancellation of my subscription moving forward. I have faced multiple issues with your service and no longer wish to engage with your company due to these recurring problems. Please provide a confirmation number or documentation to confirm the cancellation and refund process. The previous screenshot of my cancellation does not seem to have been effective, so I require further proof and resolution promptly.

I shared a referral link with my friend, and we both purchased one-month subscriptions. After receiving the two bottles, we decided to cancel our subscriptions. However, I never received the extra free bottle, and my friend's subscription was canceled which resulted in them not getting the bottle either. I am requesting either a complimentary bottle to be sent to me or a promo code for a free bottle. Additionally, my friend would like to receive the bottle that was canceled on their account.

I signed up for Scentbird using my Facebook account for convenience. Recently, I've been unable to log in by clicking the Facebook button on the app. When trying to use the Google account option, it says I have nothing set up. I've attempted with various emails, but some are successful while others are not. The accounts that do go through show no order history or billing information. I've been a customer for about 6 months without issues. I want to continue with my account, but if I'll be charged for cologne I can't choose myself, I'd rather cancel my subscription. Please assist me in resolving this or help me cancel my subscription. Thank you.

I signed up for Scentbird using my Facebook account for convenience. When trying to log in to the Scentbird app using Facebook, the process seems to start but then nothing happens. I attempted the Google sign-in option, but it goes through stating I have no order history or payment information set up. Typing in my email associated with both my Facebook and Google accounts leads to the same message about nothing being set up. This also occurred using my Yahoo email. I've been a customer for at least 6 months without any prior issues. I want to continue my subscription, but if I'm being charged for cologne without the ability to choose, I prefer to cancel. I'm reaching out for help either to resolve the login issue or cancel my subscription. Thank you.

I have been trying to contact Scentbird for a while now regarding my first order. I provided them with pictures showing that half of the product was gone and the scent cartridge had come apart within the first month. Despite sending the pictures and explaining the situation, they have not responded. Additionally, I have yet to receive my second month's order. My stepson, who signed up after me, has already received his second order. Even though it shows that my order has been sent, I have not received it this month, despite paying for it at the beginning of the month. I am considering canceling my subscription if this issue is not resolved promptly. Thank you.

I recently received an email from Scentbird informing me that unauthorized individuals may have accessed their user database. The investigation is ongoing, but they recommend taking steps to protect personal information. The incident may have exposed names, email addresses, encrypted passwords, addresses, date of birth, and gender. I suspect fraudulent charges on my debit card and need assistance to resolve this matter promptly to avoid legal action.

Hello, I placed an order with Scentbird on 8/4, but have not yet received the fragrance. There is also a $16.25 charge for what I assume is the next shipment. I have been unable to reach customer service by phone and would like a refund and to cancel my subscription before further charges. Confirm the cancellation and refund. I feel I deserve a full refund as I have not received any products. Thank you for your assistance. Best, Ron Ramirez [redacted]

Hello! I've attempted to contact Scentbird twice recently, and two additional times before regarding a different issue, but have not received any response. I've used their website and an email address associated with Scentbird. The problem I'm facing is a damaged product that I received as part of my monthly perfume subscription. The perfume vial arrived almost empty with a loosely secured cap, and the packaging had a strong smell. While their website mentions they replace leaking products, I have not heard back from them. I'm worried about the 30-day contact window they specify. Unfortunately, there is no phone number available for assistance. Any help in this matter would be greatly appreciated. Thank you, Margy S. [redacted]

I would like a refund for three unauthorized transactions on my monthly plan for $14.95. I did not request three fragrances that were charged to my account, totaling around $60. I want to continue my subscription without cancellation. I specifically want the Marc Jacobs Woman fragrance "Decadence" for October. I did not authorize payments for November and December and request a refund for those transactions. Please ensure my subscription is correct for October with the right fragrance.

I had to agree to accept a gift from Scentbird to complete an application for a $[redacted] gift certificate from Amazon. They required me to accept one gift and then another the next month before I could cancel. The cost was $14.95 a month. I canceled by sending a letter with a check to stop any further products. Despite this, Scentbird continued to send products and withdrew money from my account without permission. After my bank stopped the withdrawals, I discovered three more unauthorized charges of $16.45 each on a credit card. The credit card has been canceled, and an investigation is underway. I demand a refund or I will report this to the Better Business Bureau. Sincerely, P.M. Roe, Binghamton, NY [redacted].

I previously contacted you without receiving a response. This time, I am quite frustrated and expect a reply. Instead of the agreed-upon deduction of $3.00 from my account, $33.00 was withdrawn, followed by an additional $3.00 deduction. There was no mention of the larger amount being taken. Kindly return the full sum to my account promptly. I do not wish to encounter any difficulties in resolving this issue. Such unexpected deductions appear deceptive and unethical. Please address this matter promptly. Thank you. Tami A.

I have a pending payment on my subscription that I want to cancel before it goes through. My name is Michelle Dunn and my current address is at [redacted] French Street, Hammonton, NJ [redacted]. I have recently moved to [redacted] West Holly Avenue, Apt J, Pitman, NJ [redacted]. If the payment can't be stopped, please ship the order to my new address before canceling my subscription. The last charge was $37.32 for 3 scents, and although I have loved everything I received, due to delayed unemployment benefits, I cannot afford to continue at the moment. I hope to restart when my financial situation improves. Any assistance with cancelling the subscription and refunding the pending payment would be appreciated. For further details, please contact me via call or text at [redacted] or email at [redacted] I prefer phone communication. Thank you. Additionally, having a customer service representative and a dedicated phone number would streamline the process for all customers.

Hello, my name is Vivian H. I signed up online with Scentbird to receive a sample for $1 or $3. I placed an order and immediately canceled it. However, I haven't received any items or communication since July 1st. Even though I canceled on that day, I see charges on my card today. I canceled back in July and I'm confused why there are charges now. I kindly request a refund for all the charges made. I noticed charges today and also back in July, so please refund all the money deducted. you can reach me via email at [redacted]