SBI Customer Service Issues

I recently received a call from someone who pressured me into providing my 16-digit debit card number and expiration date. I realized it was a fraud when they asked for the OTP, and I did not share it. They called me multiple times and I eventually informed them it was a scam. I am worried now that they have my phone number, debit card details, and if they can cause harm in the future. Is there a way to prevent this? Can they obtain my address information too?

I am having difficulty linking my PAN card to my account. When I opened the account five years ago, I did not have a PAN, so I did not provide it then. Now, I am trying to link my PAN online. I have followed all the steps to link my PAN to my account, but every time I link it, it prompts me to register again. I have repeated the process multiple times, yet I encounter the same issue. Regards, MD TOUSIF

Consider contributing Rs. [redacted] or more to the Pradhan Mantri fund through paytm or NEFT. If 2 crore people donate, even with just Rs. [redacted] each, it can make a significant impact of Rs. [redacted],00,00,[redacted] for Corona Victims and the Poor. By coming together, we can make a big difference. To donate, use the following details: Account Name: PM CARES, Account Number: 2121PM20202, IFSC Code: SBIN[redacted], Bank & Branch: State Bank of India, New Delhi Main Branch, UPI ID: pmcares@sbi. I've done my part, and I urge you to join me in supporting those in need during this critical time. Donate to help the nation combat the coronavirus effectively. [Link to donation]

Two days ago, my friend from Sweden sent me money through Western Union. However, there was an issue with the IFSC code I provided him from my passbook, it didn't match my account number. He found the IFSC code BKID[redacted] online for my bank branch, Katra Khazana, Amritsar, and used it to transfer the money successfully. The IFSC code on my passbook did not work. I am concerned about whether I will receive the international payment with the different IFSC code. The transaction status shows as completed, but I have not yet received the money in my account. Can someone please help me resolve this issue quickly?

My friend from Sweden sent me money via Western Union three days ago. When he tried to enter my bank details, he encountered an error message stating that the IFSC code and bank name did not match. Despite repeated attempts with the IFSC code BKID[redacted] for the SBI branch Katra Khazana in Amritsar, the issue persisted. He then searched online and found the IFSC code BKID[redacted] for another branch in Amritsar, which he used successfully to send the money. Although he received confirmation that the payment was transferred to the recipient's account, I am yet to receive it. I am concerned whether the payment will reach me with the funds being sent to my account number but a different IFSC code.

Dear Sir/Ma'am, I am writing to inform you that I submitted a Balance Transfer request for Rs [redacted], with SR No [redacted]73, to pay my Axis Bank Credit Card bill. The due date for my Axis Bank Card was 21st April. However, due to delays caused by COVID-19, the transfer is still in process even though I received a message from SBI stating it would take 2-3 days. To avoid penalties, I arranged the funds and paid my Axis Bank Credit Card directly. I kindly request the immediate cancellation of the Balance Transfer request for Rs [redacted]. I tried contacting customer care, but my call was disconnected after waiting for 27 minutes. Please acknowledge my request to cancel the Balance Transfer Request SR No. [redacted]73. Thank you, Javed Akhtar

My grandfather has been living with paralysis on his left side for the past 8-10 years. We have been trying to obtain an ATM card for his pension account but were informed by the bank that they have restricted issuing a checkbook due to his physical disability. As a result, we are now required to accompany him to the bank every month to withdraw his pension. Is it permissible to subject a former government servant, who is now disabled, to this inconvenience? The specific branch is the "State Bank of Patiala, Zira" with the IFSC code STBP[redacted]. Thank you.

I have been a loyal SBI account holder for over 60 years at the St. John's Road Branch in Secunderabad. I regularly make online payments and transfers using your website. Recently, I tried to send a gift of dollars to my son in the USA through the "Payments/Transfers" section for international funds transfer. However, when trying to add him as a beneficiary, the system kept giving me an error message regarding the "Place of birth" field, even though I entered "Pune, India" correctly. It seems there may be a glitch in the new software. Additionally, the form requesting an "alternate phone number" without asking for the primary number first is confusing. Could you please fix these issues as many customers may need to make transactions online during the current pandemic situation? Thank you for your attention to this matter. Rear Admiral S R Mohan VSM (Retd)

Hello, I placed an online order for a saree on September 6, [redacted]. Unfortunately, I haven't received any delivery details or the product yet. I am concerned if this website is legitimate or fraudulent. If it is a scam, I don't want others to lose money like I did. Thank you.

I am concerned that my payment to Syeda Anjum has not been transferred since September 3rd. Her account number is [redacted]4 at the Bandlaguda branch in Hyderabad, Telangana. I have tried calling the branch multiple times and sent an email on September 17th with reminders, but have not received any response. Al Rajhi Bank, Saudi Arabia, mentioned that the payment is on hold at the SBI Head Office in Mumbai for unknown reasons. They have also emailed SBI twice with no resolution. The PON number for the transaction is [redacted]69 dated September 3rd, [redacted]. Please investigate this issue promptly and transfer the amount of Rupees 48,[redacted] to her account as our family is facing financial difficulties with monthly expenses. I am disappointed with the lack of customer service from SBI. Your immediate attention to this matter would be greatly appreciated. Kindly confirm your actions at your earliest convenience. Please ensure the transfer to Syeda Anjum's account is completed by today or tomorrow at the latest. Best regards, Syed Azam

Hello everyone, I am quite disappointed that there has been no response to my calls. I am really disturbed because I lodged a complaint about money being deducted from my account on November 30, [redacted]. They assured me that the issue would be resolved within a few days, but I never received a complaint number and do not know the status of my refund. Customer service has not been answering calls for the past two days. I am very unsatisfied with the service provided.

A while back, I acquired an SBI card ending with [redacted]. Initially, I was offered one scheme, but after I obtained the card, a different scheme was presented to me. Consequently, I contacted customer service and terminated the card. Unfortunately, I misplaced my wallet along with the card some days later. Despite having canceled the card, I keep receiving SMS alerts to settle an outstanding balance for a card I no longer possess. Additionally, I cannot make the payment as I do not have the credit card number handy. Following a call to customer service, they furnished an alternative number for clearing the balance (4[redacted]-7[redacted]). However, attempts to submit payment online are met with a message indicating the card number is invalid. I kindly seek assistance in settling the outstanding amount by providing the correct alternative card number.

Subject: Cheque Book Request for A/C No.[redacted]3 To the respected Sir/Madam at SBI Meri-Mhashrul Branch (Branch Code: [redacted]), I am Jayashri Ajay Natkar, daughter of Kalpana Keshavrao Patil (76 years old) and a customer with A/C No.[redacted]3. I am reaching out to request a cheque book for my mother's savings account. Due to her health challenges, she is unable to visit the branch personally to address this matter. Despite submitting the cheque book request form through relatives to SBI Meri Mhashrul Branch since June [redacted], my mother has not yet received the cheque book. I kindly ask for your assistance in expediting the process to alleviate my mother's inconvenience. Thank you for your attention to this matter. Sincerely, Mrs. K.K. Patil Daughter: J.A. Natkar Contact No. [redacted] I have previously emailed SBI with this request but have not received a response. My mother has submitted the cheque book request slip through the drop box three times with no success. This delayed service is distressing for senior citizens like my mother who have sole dependency on cheques. I urge you to address this promptly.

Hello, I am Aneesh Geevarghese, and I hold two accounts with SBI, one in the Kottarakkara branch (account number: [redacted]) and the other in Trivandrum (account number: [redacted]). My active account is in Kottarakkara, but I recently transferred [redacted] rupees to my Trivandrum account from my active one. Upon checking, I found that my Trivandrum account is labeled as inoperative, with the amount deducted from my active account. I am currently working in Europe and would appreciate your assistance in activating my Trivandrum account. Thank you.

I have a savings account with SBI at the District Centre Janakpuri branch in New Delhi. Recently, I attempted to transfer two lakhs to a relative for a school donation, but encountered issues adding the beneficiary on a different bank's site. Despite receiving OTP SMS to approve the beneficiary, I couldn't locate the option on the screen. I reached out to the branch via email for assistance but haven't received a response. As a retired bank officer residing in the USA, I cannot visit the branch in person. I hope to resolve this situation soon. Thank you.

I am Bhanuprakash Reddy, and I applied for a credit card in November. I blocked the same card in December due to delivery issues. Despite blocking it, I continue to receive bill payment details for default charges on the card. I have contacted customer service, but they have not provided clear answers on why I should pay the default charges for a card that is not being used. A customer care executive assured me that I do not need to pay any default card charges when blocking the card. Can someone from your team please address my concern?

You can reach out to the specific SBI Bank customer care number 07-0[redacted] or visit the branch, send an email, or contact the Branch directly. If you don't receive a positive response, you may escalate the issue to their Card Section (Contact details can be found on the bank's website). If your concern remains unaddressed, you can file a complaint through the Online Grievance Redressal System. If after 30 days there is still no resolution, you have the option to contact the Banking Ombudsman of your region.

Dear Sir/Madam, I am writing to address an issue with my savings bank account (Ac No.[redacted]5) at the Dharmapuri branch ([redacted]). Since 03.03.[redacted], I have been unable to withdraw funds from the account using my ATM card or make transfers or payments through net-banking or UPI. Upon checking my balance online, I noticed that the Available balance is showing zero while the Net balance is correct. A further review of my last 10 transactions revealed no issues. However, there seems to be a Lien balance of 1,00,[redacted] on the account which I did not authorize. This unexpected lien has restricted my ability to make essential transactions like paying rent and purchasing groceries, causing me significant mental stress. I kindly request the prompt removal of this unjustified lien amount to restore normal access to my funds. Regards, P. Saravanan

Dear Sir, I am a holder of savings account number [redacted]0 at your SBI branch in Sahatwar, District Ballia, UP, and my daughter K. Singh's savings account number [redacted]9 is also at the same branch. Both accounts have been restricted by the branch for deposits and withdrawals since July [redacted]. Despite numerous attempts to contact the branch manager, our accounts remain inactive, which is against the law and indicative of a serious offense. Many government benefits such as PM-KISAN installment, LPG subsidy, and my daughter's scholarship have been affected due to my account closure. I urge you to take legal action against the branch manager for this unlawful act and kindly activate both accounts. Applicant: Sanjay Pratap Singh

Dear SBI Bank, I wanted to bring to your attention an issue I have been experiencing with your collection agents. Despite explaining my current financial difficulties and requesting a two-week extension to pay my credit card bill, I have been receiving numerous harassing calls. The individuals making these calls have resorted to using abusive language and even made death threats without providing their names. I spoke with two individuals yesterday who identified themselves as Sheya Srivastava and Sumit, but today I have received more calls without any proper identification. The callers are aggressive and disrespectful, causing significant distress to both myself and my family. I urge you to take immediate action against these collection agents and ensure that such behavior is not tolerated. I have lodged a complaint with the Consumer Court regarding this matter. The numbers associated with the harassing calls are as follows: [redacted]3 [redacted]6 [redacted]8 [redacted]2 Thank you for addressing this concern promptly. Sincerely, Mohammed Abeed Ali