SBI Customer Service Issues

Hello SBI, I'm Kiran, a student residing in Italy. When trying to add an international beneficiary to my account with the IBAN and BIC code from Italy, I noticed that Italy is not available in the country list to select. I kindly ask for Italy to be included in the list of countries to facilitate loading funds onto my Italy viabuy prepaid credit card. I appreciate your prompt attention to this matter. Additionally, I am experiencing issues with renewing my visa debit card, encountering an error related to MOP during the re-application process. I would appreciate it if you could assist me with this concern promptly. However, addressing the absence of Italy in the international beneficiary list is my primary concern. Thank you for your help.

Dear Sir, I am experiencing issues with the ATM provided after the merger. Previously, when my account was with SBM, everything worked fine. However, since the merger with SBI, I am unable to register with UPI-based apps like Google Pay, Paytm, and PhonePe. Despite entering the correct ATM number and expiry date, I receive an error stating they are invalid. Additionally, I transferred my account to a different SBI branch following the merger, and now I can only withdraw money from the ATM. I would like my ATM functionality restored to how it was with SBM and ensure all transaction rights are granted. Kindly look into any errors that may have occurred during the transfer process. Thank you for your assistance. Please communicate via email only. My account number is [redacted].

I want to inform you that I recently shopped online at MYNTRA, but I returned the product. Unfortunately, the refund from MYNTRA has not yet appeared in my account even though it has been over 10 working days. I received an email from MYNTRA at [redacted] Please see the email I received below for more details: Subject: Refund Transferred - Order number [redacted][redacted]1 Dear Anirudh, I have been informed by Myntra that the refund has been successfully processed. They have given a bank reference number to validate the refund transaction with your bank support team. If your bank is unable to locate the refund with this reference number, they advise disputing the transaction as 'refund not processed' with them. Make sure not to share any banking or credit card details over the phone to anyone claiming to be from MYNTRA. Thank you for your cooperation, Champion's First Name | Myntra "Everything You Need To Look Good" Please review the information above promptly.

I have been unable to generate my ATM card pin for the past month at the CIAE Nabi Bagh, Berasia Road branch of SBI in Bhopal. With over five hundred officers and employees, along with numerous customers, including women and children, we have been facing various issues for the last 15 days due to the non-operational ATM. Despite approaching SBI officers and managers, they have been unhelpful in resolving the problem, even declining to provide a suggestion or complaint book. This dismissive attitude towards customers is unacceptable. I urge for prompt action to be taken to address these ongoing problems at the branch. Best regards, R. C. Maheshwari

Refund Request: I appreciate your contact. Item: Syska HT100U Cordless Trimmer for Men (Black) Seller refunded Rs. [redacted]. Refund reference: RRN/ARN PSM[redacted]2. The refund was processed by the seller on 02 Mar 19, and credited to your account on 05-03-[redacted]. Find your bank's customer care number on your credit/debit card or their website. Best regards, Flipkart I have yet to receive the refund in my account. Please assist promptly.

Dear Sir, I am Manju Gupta, a 50-year-old widow. I have been facing issues with my SBI credit card. Even after inquiring about the charges, the bank claims they are usage fees, leaving me confused about the outstanding amount. Additionally, an agent pressurized me for payment, deducting an unauthorized sum. When I sought a settlement, their behavior became aggressive and disrespectful, accusing me of being a fraud. I am concerned about the lack of updates on my payments since January 25, [redacted], despite my regular payments. I have attached payment details and seek assistance in resolving this matter amicably. Despite my health condition, the bank's uncooperative stance adds stress. I feel unfairly targeted and seek redress against the particular agent's misconduct. The situation has left me wary of banks, especially SBI, emphasizing the need for fair customer treatment. Regards, Manju Gupta

As a pension account holder, I am experiencing trouble accessing my online account due to an issue with my registered phone number. The message I received states that my registered mobile number with the bank record is incorrect and prompts me to update it at a branch. Since I am currently living abroad, visiting a branch is not feasible for me. I kindly request assistance to rectify this situation and enable me to access my account online. I need to verify if my phone number (XXXXXXXXXX) is still registered correctly as the one shown in the message is not mine. Additionally, I would like to inquire if there is a chat option available for immediate help, as opposed to sending messages back and forth. Your prompt assistance is greatly appreciated.

On May 10, [redacted], I used a nearby SBI ATM to withdraw Rs. 10,[redacted], but the cash was not dispensed even though the amount was deducted from my account. I lodged a complaint on May 11, and the complaint number is [redacted]. It has been over two weeks, and when I contact customer service, I am told that my issue will be resolved soon. I am concerned and wonder if my problem is truly understood by the support team. Please respond to me regarding the status of the refund for the missing funds. Account Number: [redacted]6 Branch: Coonoor Nilgiris Thank you, Shalin

Dear SBI team, I am writing to address an issue with my wife, Renu Bala's PPF account number [redacted]5 at the SBI Gurdev Nagar branch in Ludhiana. The account matured in March [redacted] after 15 years. In June, we requested and were granted a 5-year extension at the branch. However, upon trying to deposit money into the account, we encountered system error message [redacted] preventing any transactions. Despite multiple visits to the branch, we have not found a resolution as the staff seems unable to assist. Is it the customer's responsibility to resolve system errors? Could you please inform us if there is a standard time frame for fixing such issues and provide assistance in resolving this matter for my wife to make deposits into her PPF account? Thank you in advance for your prompt attention to this matter. Sincerely, Inder Mehta

Subject: Urgent: Signature Change SMS Received My wife, Mrs. Annapurna Sreedhar, received an SMS about a signature change in account no. XXXXX125664. We want to clarify that we did not request any such change in signature. Please do not proceed with any changes without our presence at the bank and proper photo verification. We are having trouble linking the account number XXXX125664 to either a TD or FD account. Our joint accounts are with SBM/SBI in Hanumanth Nagar Branch (XXXX[redacted]) and SBM Colony Branch in Bangalore, as well as SBI Srinagar Branch in Bangalore-26 (XXXX[redacted] and XXXX86208). Please confirm that no action has been taken on the signature change request and provide details of the branch it pertains to. Kindly acknowledge the receipt of this complaint. Thank you, Annapurna S.

I recently made a payment for my SBI credit card with the account number ending in [redacted]. I paid RS. [redacted] on 28-05-[redacted] at the SBI Bank Cash deposit desk. The receipt number for this transaction is [redacted]8, and the agency code is [redacted]. Despite making the payment before the due date through a one-time settlement, my account still shows an outstanding balance. I have confirmed the payment with the bank and have the receipt as proof. I have attempted to contact customer service via phone and email without any resolution. If this matter is not resolved promptly, I will escalate it to the consumer court. Your immediate attention to this issue is appreciated. Thank you. Best, D. Patel.

I have an NRO account at SBI branch [redacted] in Ratnagiri. I downloaded the YONO app on my mobile and created a fast password. However, after reinstalling the app, I can't see the fast password anymore. I now need to enter my user ID and password, which I've forgotten. I only remember my fast password. Can I still access my account online this way? Please assist me with this issue. Khalil

As an employee of Cognizant (CTS software company), I receive my salary through SBI. I am seeking assistance in changing my savings account to a salary account. Despite visiting my home branch, SBI Neyveli Bazaar, I have not received the appropriate response. They have directed me to change my account at a different SBI branch. I provided all required documents for the conversion from a savings to a salary account, but I am still facing challenges. I am disappointed with the service at SBI and would appreciate guidance on this matter.

Subject: Unauthorized Charges on my VISA Card Hello, I'm Vincent Anand Kairanna, a 69-year-old individual who is not very familiar with Google apps and programs. Recently, I encountered difficulties viewing videos on my Sony Xperia mobile phone, leading me to seek solutions online. Approximately two weeks ago, while searching for answers, I came across a free trial offer for a File Manager application that prompted me to register my VISA card details, including the CVV. On December 3rd, [redacted], an unauthorized deduction of Rs [redacted].00 was made from my account (VISA Card: [redacted] XXXX XXXX [redacted]) without my consent. I received a receipt for this transaction from Mobisystems Google via email. I strongly believe that this purchase was not made by me, and I request the State Bank of India (SBI) to investigate this issue promptly. Furthermore, I kindly ask Mobisystems to refund the amount as soon as possible, given that I am a retired individual at the age of 69 and have no use for the File Manager application. Thank you for your attention to this matter. Sincerely, Vincent Anand Kairanna Contact: [redacted]

Hello, I am Vincent Anand K., 69 years old, and not familiar with Google apps or software. I encountered issues viewing videos on my Sony Xperia mobile phone, prompting me to seek solutions online. Approximately two weeks ago, I accessed a free trial offer for a File Manager application, requiring registration with my Visa card details, including the CVV. To my surprise, on December 3, [redacted], Rs [redacted].00 was debited from my account without my authorization by Mobisystems Google. I received an email receipt for this transaction, which I did not initiate. As the purchase was unauthorized, I urge SBI to investigate promptly. I kindly ask Mobisystems to refund the amount swiftly as I am a retired individual at 69 years old and have no use for the File Manager. Thank you, Vincent Anand K. Mobile Number: [redacted]

I am inquiring about a discrepancy I noticed in my Yono banking app regarding my account balance. I was surprised to see a zero balance on the screen. An amount of Rs-[redacted].58 was automatically debited, but it is not reflected in my transaction summaries. I would appreciate it if you could investigate this issue further, provide me with details, and refund the amount to my SBI account ending in [redacted]. Thank you.

Dear Sir/Madam, My father, a retired transport employee, holds a pension account at the SBI branch in Trichy, Tamil Nadu. He is unable to use the new debit card, which has a chip as per RBI regulations, because his mobile number is not registered with the account. Despite visiting the branch three times and providing the required mobile number details, the issue persists. Customer care suggested purchasing a new prepaid kit from a nearby branch, but I fail to understand why updating the mobile number is proving to be a challenge. Due to this, he is not receiving any transaction alerts. Your prompt attention to this matter would be greatly appreciated. Account Number: [redacted] Name: Govindaraju

Hello, I would like to inquire about the possibility of obtaining a loan to purchase a house in India. As a Non-Resident Indian (NRI) and Person of Indian Origin (PIO), I have not yet acquired any property. I am seeking a loan to buy a residence in India or possibly for housing overseas. Is it feasible to borrow money without collateral? I am confused about my status as a PIO without a residence; typically, NRIs own property or have residences overseas. I am not currently a property owner in India or abroad, but I aspire to become one soon. It is urgent for me to secure a home as I am feeling unsafe. I have found it challenging to communicate effectively over the phone due to language barriers and accents. It is vital for me to reconnect with my roots, and the process of acquiring a home has been emotional and difficult, especially given the time zone differences. Unfortunately, my father left our family, and I am determined to establish stability for myself.

Subject: Payment Reversal Request Dear Sir, Card No: xxxx xxxx xxxx xxxx xxxx xxxx [redacted] Name: BHIM CHARAN MEIKAP DOB: 03-03-[redacted] Email: [redacted] Mobile: [redacted] I regret to inform you that due to unexpected circumstances, my payment was delayed until January 30, [redacted], which resulted in the imposition of late fees and GST charges. As a responsible cardholder who consistently pays on time, I kindly request the reversal of these charges. If it is not feasible to accommodate my request for the reversal of fees, I would like to request the cancellation of my Credit Card. Sincerely, Prof. B. C. Meikap Professor of Chemical Engineering Indian Institute of Technology Kharagpur Phone: +[redacted]58 Mobile: +[redacted]80 Email: [redacted] From: "PayNet Service" <[redacted]> To: "Prof B C Meikap" <[redacted]> Sent: Thursday, January 30, [redacted] 9:47:39 PM Subject: Payment success acknowledgment Dear Cardholder, Thank you for your recent payment on the Credit Card Account. Below are the payment details: Card No: xxxx xxxx xxxx xxxx xxxx xxxx [redacted] Payment Amount: Rs [redacted].00 Payment Date: 30th January [redacted] Transaction Identification Number: RSBI[redacted] Payment Status: Success For any queries, please refer to the Transaction Identification Number. Reach out to our helpline for assistance or Lost Card Services available round the clock. Warm regards, Manager - Customer Service (Note: Please do not reply to this email. Contact the 24-hour Customer Care for any assistance.)

I would like to report that there is an issue regarding the removal of a lien after the maturity of my e-Fixed Deposit account numbered [redacted]0 at HAL main branch in Bangalore. I opened the e-Fixed deposit using internet banking on 04-02-[redacted] for Rs.[redacted] for a 3-year period. I also utilized overdraft facility (A/C NO.[redacted]0) against this deposit through internet banking, repaid it in full, and now the deposit has been renewed for another 3 years due to the lien created at the branch level. Unfortunately, I am unable to close the overdraft online or release the lien on the Fixed deposit. Kindly assist me in either closing the overdraft or releasing the lien on the FD using internet banking or at the branch level, as both accounts were managed online through the bank's net banking services.