Ryanair Customer Service Issues

I am Vasile Daniel Pavel. Tomorrow, I have a flight from Iasi to Paris with Wizzair and then from Paris to Belfast International with Ryanair. I have been struggling for hours to verify my identity as requested by Ryanair via email link. Despite following all the instructions on the link, including providing my bank details for the 59pence fee, it still shows as pending on my bank account, causing confusion. As I prepare to travel with my three children shortly, I am unable to check-in with Ryanair. I am hesitant to pay €55 for myself and €55 each for my children in Paris. I urge Ryanair to accept the 59pence rather than charging us significant fees in Paris. I am desperate for assistance as phone calls have not been successful, and I want to ensure my children's safe journey home without incurring high costs. My booking reference is NKHW2A. I kindly seek your prompt help. Sincerely, Daniel.

Sehr geehrte Damen und Herren, ich habe kürzlich einen Flug von Hamburg nach Mallorca mit der Reservierungsnummer CNT3PE gebucht. Nachdem ich keine Buchungsbestätigung erhalten hatte, kontaktierte ich Ihre Service-Hotline +[redacted]56 am 24.06. Leider gab es anscheinend ein Problem mit der Buchung. Ihr Mitarbeiter bat um meine Kreditkartennummer, um die Buchung erneut durchzuführen. Nach erfolgter Transaktionsnummer und Bestätigung kam es zu Schwierigkeiten und eine weitere Buchung wurde versucht. Allerdings erhielten wir immer noch keine Bestätigung. Später stellte sich heraus, dass am 24.06.[redacted] zwei Beträge von meiner VISA CARD abgebucht wurden, einer zugunsten von Mercuryo über [redacted],00 Euro und der andere an ManyAmber über [redacted],00 Euro. Wir bitten um Klärung und Bestätigung, ob die Zahlungen bei Ihnen angekommen sind, da wir unterschiedliche Informationen erhalten haben. Mit freundlichen Grüßen

My daughter traveled from Vienna, Austria to Eindhoven, Netherlands this morning on July 2nd at 7:30 a.m. Sadly, her luggage did not arrive, and it contains essential medication she requires immediately. I am eager to know the current location of the suitcase and if it can be transported on the next available flight. Could you confirm if the next flight is scheduled for tomorrow, July 3rd? I possess the baggage number and would greatly appreciate any information regarding its whereabouts, particularly if it is still in Vienna. Your prompt assistance is highly valued. Best regards, A. Walser

Hello, I need assistance with my flight booking from Zadar to Gdansk on the 20th of July, [redacted], from 12:40 to 14:40. There seems to be a technical error on the Ryanair website as I have ended up with two bookings under my name. The payment was only processed for one booking - DI1QSJ. Can you please assist me in resolving this issue by canceling the duplicate booking that was not completed properly due to technical problems? I am concerned that this might cause issues at the airport. I look forward to your prompt response. Thank you and have a great day! Best regards, Valeriia Fedorynenko

Hi, I am contacting regarding our canceled trip which was due to a member of our group spraining their ankle and needing crutches for the upcoming weeks. Could we please receive vouchers for our next year's trip instead? Our HJ31TN reservation number is provided. Here are the flight details we had booked: - FR1232 from Athens to Santorini on July 14, [redacted] for Heather Whitney-Williams, James D. Williams, and Xiaoya Williams - Flight [redacted] from Santorini to Athens on July 17, [redacted] for the same passengers We would be grateful if we could receive vouchers for the summer of [redacted] to reschedule our trip. Thank you for your understanding and assistance. Best regards, Heather Whitney-Williams

Hello... well, not so good!!!! With whom can I discuss regarding the flight yesterday evening at 20:15 from Iași to Beauvais? I will go to court if you do not respond and do not call me... You left my 67-year-old grandmother and mother at the airport in Lege, Belgium. I have never seen anything like this in my life. They did not offer any meal tickets, water, or transportation to Beauvais as promised from the beginning. They kept you in Iași until almost 3 o'clock... They were almost faster with the bus!!! Shitty company!!! I'm very sorry I reached out to you!!! I will go further until I make a complaint about you...!!! Please call me as soon as possible and reimburse me for the emotional damage!!!! Thank you for the trip, I hope no one else will travel with you.!!

Yesterday, on 04/07/23 at 8:15 am, my flight from Iași to Beauvais was delayed until after 2 o'clock. No meal vouchers or even water were provided. Then, I was told we would depart to Belgium at Lege Airport where buses would be waiting to take us to Paris Beauvais Airport. Upon arrival at Lege, we were informed that they had no buses available and suggested we go to the hotels they offered but pay for the taxi ourselves. My 67-year-old mother and I were stranded at Lege airport! Now, I have to find transportation to get to Paris. It was a terrible journey and experience. I request a refund for the tickets and compensation for the distress caused. If not, I will file a complaint and take legal action for not being taken to the final destination and leaving everyone stranded in a foreign country!

Dear Sir/Madam, I have booked a reservation for my family of six from Sofia to Cologne. The flight departs today at 14:10 and lands in Cologne at 15:45. My brother, Boris, is 14 years old, but I accidentally purchased an adult ticket for him. I am unable to check him in through the app. Can you please help me with this issue? Email: [redacted] Passenger Name: Boris Ninov Reservation Number: QMU1GK Thank you, Vanesa

I made a booking for a round trip flight from Nottingham to Bergamo on May 25. However, on July 5, I received an email informing me that the outbound flight (Flight [redacted]) scheduled for July 21 from Nottingham was canceled. To ensure I make it to Italy as planned, I rebooked the flight to depart from Manchester to Malpensa instead. My return journey is currently set for August 13 from Bergamo to Nottingham. I would like to simplify my itinerary by changing the return flight to RK [redacted] on August 13, departing from Malpensa to Manchester, reducing the number of airports I fly to and from. Could you assist in making this change to my return flight without any additional fees? I appreciate your help and I am not seeking a refund.

My spouse and I, Roza and Arkadi Parparov, are facing issues with our RyanAir confirmation code IGSFST during the verification process. Unfortunately, the system is not accepting our code, making it impossible for us to proceed with check-in. Despite attempting to reach out to a travel agent through the chat feature, we have been unsuccessful. Regrettably, the chatbot Moli was unable to assist us in resolving this matter. We urgently require assistance in order to complete the check-in process promptly. Thank you for your attention to this matter. Roza & Arkadi Parparov

I need to cancel my flight due to a health issue. I tried to cancel it on the website but couldn't find the option. Please cancel it promptly and process a refund to my account. I attempted to reach your customer service since last night, but the line closes after 6 pm. Reservation details: HN8ZJH. Flight details: London (Stansted) to Lisbon on Wed, 12 Jul. Departure at 06:25, arrival at 09:15. Can you please contact me on my mobile at [redacted]2?

Hello, I would appreciate some assistance. Earlier today, I booked and paid for a flight to Poitiers on the 19th of July. The booking number is [redacted]. Unfortunately, I've found that my computer is not functioning properly, and I am unable to download any information, such as my boarding passes and electronic ticket. Will I be able to obtain them at the airport? My booking number is F45ZH351. I am concerned about potentially missing my flight and losing the money I've already paid. I am looking forward to visiting my unwell brother. Dealing with today's technology can be challenging, especially when issues arise and it's hard to speak with someone for assistance. I would greatly appreciate any help you can provide. Thank you.

Hello, I recently made a flight reservation to Poitiers with Booking no. [redacted]. Unfortunately, I encountered a technical issue with my computer and may not be able to access my boarding pass and flight information when they are sent. I am concerned about possibly losing my reservation and the money spent. I will appreciate any assistance you can provide, especially if it can be resolved at the airport. Visiting my unwell brother has been my priority, and dealing with computer problems at my age is quite challenging. Thank you for your understanding and help.

On July 11, I flew from Tel Aviv to Rome, but unfortunately, my luggage did not arrive with me. I promptly filed a claim with the lost and found department. Despite making numerous calls to the phone number provided on the form and sending several emails, I had no luck. On July 12, I did receive an email apologizing for the inconvenience and informing me that my luggage had been located. I was assured that a courier would be in touch to return my belongings. However, despite my efforts like sending multiple emails and making countless calls, I have not heard anything since. With my departure from Italy approaching, I am feeling anxious about the situation and unsure of what steps to take next.

I encountered difficulties at Bergamo Airport in Milan, Italy, while returning to Hamburg, Germany. Initially, I was surprised by the requirement to pay at the airport check-in just two hours before the flight, and I had no payment method except for Paypal. Moments before the counter closed, a helpful employee assisted us, quickly processed the information, and urged us to rush to the gate. Despite arriving 20 minutes before departure, we were denied boarding by a rude gate attendant who claimed we were late, even though we had been there with time to spare, considering our last-minute check-in. We lodged a complaint at the airport and were advised by the police to seek compensation. I contacted the airline @raynair, provided the necessary details, but I am yet to receive a response. The financial losses incurred, including extra fees, hotel stay, rebooking tickets, and alternative travel expenses, amounted to a significant sum due to the inconvenience resulting in a long, stressful, and costly trip home. I appeal for a refund to address the losses incurred.

Hello, I recently made flight bookings from Kerry to Dublin and from Dublin to Berlin through Ryanair. Unfortunately, I mistakenly entered my first and last names in the Ukrainian language. Before completing the check-in process, I noticed contradictory information regarding name changes on the Ryanair website. It states that swapping the first and last names can be done free of charge within 48 hours of booking if there was an error in the passenger details. However, when I attempted to correct my name using the Ryanair app, I was presented with a fee of €[redacted]. I am seeking clarification on whether I can indeed change my first and last names free of charge at this stage. Thank you for your help.

I recently booked flights from Kerry to Dublin and from Dublin to Berlin with Ryanair. However, I mistakenly wrote my first and second name in Ukrainian. I have not checked in yet and noticed conflicting information regarding name changes on the Ryanair website. The website states that changes can be made free of charge within 48 hours of booking if a mistake was made, but when I tried to make the change on the Ryanair app, I was quoted a price of €[redacted]. Can someone clarify if it is possible to change my name for free at this stage? Your assistance is greatly appreciated.

I am currently submitting a claim online for booking number EPF7KB. The flight delay caused me to miss my connecting flight to the US, resulting in additional expenses. These include €[redacted] for AerLingus fees, €[redacted].10 for accommodation at Clayton Hotel Dublin Airport, and meal costs of €26.75 on July 13 and €21.40 on July 14. I have made several attempts to file the claim online, but due to US banks not having IBAN numbers, I have been unable to submit the form. Can you assist me with this issue?

Hello, my name is Zamour Naziha, I live in Belgium. On the 23rd of July, I took my flight from Lille to Marseille along with my husband and 4 children. We had to wait all night for our connecting flight to Morocco with Ryanair, flight code YW779U. I have always been satisfied with Ryanair, but this time during boarding, we encountered a very unpleasant crew member. When my 10-year-old daughter accidentally sat in the wrong seat, I tried to switch her with my 13-year-old daughter, but the crew member blocked me and was rude. Despite my attempts to explain in French, he only responded in English. Another passenger had to intervene in English, but the crew member insulted me in Italian without my knowledge. Being Italian, I understood him and when my husband defended me, things escalated. We were eventually kicked off the flight, even though other passengers shared our side of the story. Now stranded with 4 young children, we had to find accommodation for the night. We had to book a new flight to Oujda for €[redacted] the next morning, as there were no available flights to Nador. Additionally, the taxi to Nador will cost us €[redacted], and we are losing a day of vacation due to this unfortunate situation caused by one disrespectful individual. I have always praised Ryanair, but this experience was disappointing. I hope necessary actions will be taken as such disrespect is not acceptable in customer service.

Hello, my name is Zamour Naziha, and I live in Belgium. I took my flight on 23/07/23 from Lille to Marseille and waited all night with my 4 children and husband to catch the second flight in the morning with Ryanair to go to Morocco. The flight code was YW779U. I have always traveled with Ryanair and been very satisfied, but this time during boarding, a crew member was very unpleasant with passengers. My 10-year-old daughter sat in the wrong seat and went to sit next to my 13-year-old daughter. I tried to explain the situation to the crew member in French, but he only spoke English. Another passenger tried to help in English, but he insulted me in Italian assuming I didn't understand. My husband defended me, but we were eventually escorted off the plane, leading to additional expenses and inconveniences for our family. I hope appropriate action is taken against the disrespectful crew member.