Ryanair Customer Service Issues

I am experiencing difficulty redeeming a voucher I obtained during the COVID-19 pandemic. Online redemption is proving to be challenging, and I have been unable to reach anyone at Ryanair by phone to assist me. The voucher number is [redacted] for a total of [redacted].72 euros. Originally, it was booked under the email philip@snailboxie. However, when attempting to change to another flight, it was mistakenly booked under the name Kieran Ryan. This situation is causing frustration for the three passengers who paid for these tickets. I would appreciate prompt assistance in resolving this matter. Regards, Philip Foster

Hello, I recently booked a trip to Venice through Love Holidays for October 21, [redacted]. Unfortunately, the trip was canceled, and Love Holidays refunded me for the hotel and transfers. They instructed me to reach out to you for the refund for the flight since it was booked through a third party. I am unable to obtain a refund from you directly as Love Holidays mentioned there was a issue with my refund. The flight number is YF5LGJ, and I was also charged for the return ticket which I did not use due to the cancellation. My name is Shirley Lewis, and I reside at 22 Whitehouse Meadows, Eastwood, SS95TY, Essex.

I made a booking for a flight from London to Bremen on 15 Apr 22 with flight no. FR9509. I received a notification via the Ryanair app a day prior to departure informing me that the flight was cancelled. After confirming it online, I opted for a refund assuming I needed to find another flight. Surprisingly, while searching for alternatives, the same Ryanair flight reappeared at three times the original price. With no other choice, I rebooked the higher-priced flight to make it to a family event in Bremen. Despite multiple attempts on Ryanair's live chat, they assured me the pricier flight would be refunded. However, I only recently received a refund for the cheaper flight, contrary to our agreement. On the live chat, Ryanair acknowledged their mistake in sending the cancellation notification. Now, I am unable to reach them on live chat as I receive a message stating I traveled on the flight and am ineligible for a refund.

My flight FR5159 on 30/8/22 from Newcastle to Malaga experienced a delay of over 12 hours, causing myself, my son, and fellow passengers to lose a full day of our holiday. Despite Ryanair's report indicating an 11-hour 39-minute delay, we firmly believe it exceeded 12 hours. We are in need of evidence of the actual plane departure time for clarification. Regrettably, due to the discrepancy in the reported delay, my insurance provider has refused compensation, a decision I find unjust. My son and I endured an entire day in the airport due to circumstances beyond our control, missing out on our Malaga plans. I am reaching out to Ryanair for assistance on this issue and eagerly await a swift and affirmative response.

I encountered issues while traveling from Cyprus to Stansted on October 25th, [redacted]. During check-in, the system was down. After explaining my situation to the staff member at the desk, I was asked to pay 55 euros for a late check-in, despite my attempts prior to my visit to the airport. I inquired about carrying my small luggage onboard and was told it was okay. However, at the gate, I was asked to pay an additional 45 euros for my bag, even though it was smaller than other passengers' luggage. On top of this, I bought a panini and wine on the flight, but received the wrong panini and warm wine after a long wait. This experience with Ryanair was extremely disappointing, and I will not be flying with them again. I am seeking a refund for the extra costs and inconvenience I faced.

I recently had a distressing experience with my car hire booking through RYANAIR. Despite arriving at the Gold Car desk in Las Palmas Airport as per the requirements and presenting my valid UK driving license, I was denied a car due to having an old style license without a photo. This resulted in me having to seek alternative car hire, incurring extra costs. The customer service agent was unhelpful, even though I explained my situation with vulnerable passengers. When I contacted the company for a refund, they only offered to reimburse the insurance cost, which is unacceptable. I demand a full refund for the inconvenience and additional expenses caused by this ordeal.

Dear all, I am reaching out for assistance regarding a challenging situation my partner and I recently faced. We were passengers on the Manchester to Dublin flight (AY4LKS) on Thursday, October 27th, scheduled to connect to Marseille at 11:45 (WJEFPK). Unfortunately, upon landing, my partner fell ill, suffered a seizure, and was hospitalized, resulting in a broken shoulder. Consequently, we missed our connecting flight and had to stay overnight in a hotel nearby with closed contact centers. The next day, when I called to transfer our flights or seek a refund for the unused tickets, I was informed this was not possible and was quoted a substantial fee to swap flights. Eventually, we had to purchase new tickets to return home. Given the circumstances and unexpected expenses incurred, I am inquiring if there is any possibility of receiving a refund for either the unused Marseille to Manchester flight or the additional tickets we had to buy. Thank you, Adele S.

I wanted to express my support for Ryanair's criticism of DAA at Dublin Airport. There are some key areas where improvements are necessary from a passenger's perspective. 1. The escalator or moving walkway connecting T1 with the Ryanair terminal is incredibly slow and needs to be addressed urgently. 2. The airport's wifi restrictions are too strict, blocking websites that are not a security risk, like the Health portal of the Kenyan Government. This caused me nearly to miss my KLM flight last August. 3. The baggage handling service at the airport is notably slow. Waiting 50 minutes for my luggage after a Lufthansa flight from Frankfurt in July was frustrating, especially when the airport was not busy. It's time for DAA to recognize the standard of service provided at other European airports and make significant improvements. Despite previous complaints made to DAA over the last four years, no action has been taken. Thank you, Gerry C. Sligo, Ireland and Nairobi, Kenya

On September 3, [redacted], my girlfriend and I were scheduled to fly from Vienna to Tallinn. Unfortunately, we faced a one-hour delay at the airport and were later denied boarding due to a seating issue caused by Ryanair's aircraft malfunction. Despite efforts to contact Ryanair for a refund, we only found information on compensation forms for flight cancellations, not denied boarding situations. We were directed to an information desk at Vienna airport where we were told we could receive a compensation of [redacted] euros each. However, we are struggling to find a way to claim this refund. Any assistance on how to proceed with this matter would be greatly appreciated.

At Malaga Airport, we were charged [redacted].96 euros for our 10 kg luggage with four people on the booking. Two boarding passes had a 20 kg checked bag and a 10 kg checked bag, while the other two had a 10 kg checked bag. Despite explaining that these were checked-in bags we had already paid for and not for the cabin, the woman at the counter insisted on payment as they didn't have priority boarding labeled. To avoid further confrontation, I paid the amount due to my friend's high blood pressure. I hope to address this matter with someone fluent in English. The confusion persisted as the gate attendant couldn't grasp that all bags were for the hold, not the cabin, despite our boarding passes clearly stating checked-in bags.

At Malaga airport, we were charged [redacted].96 euros for our 10 kg luggage. There were four of us traveling together. While two of us had 20 kg and 10 kg checked bags listed on our boarding passes, the other two had only a 10 kg checked bag each. Despite explaining that the checked luggage was not for the cabin and should not require priority boarding, we were still made to pay. Due to a friend's high blood pressure escalating, we decided to pay to avoid further conflict. We hope to resolve this with a more understanding staff member later. Thank you for your attention to this matter. E-MAIL DISCLAIMER This e-mail and any attachments are confidential and intended solely for the recipient. The views expressed belong to the author and not necessarily the company. Email contents are not legally binding for selling airline seats. Contracts must be in writing by an authorized executive. Modification of this email's content without consent is forbidden. Unauthorized use is prohibited. If received in error, please notify Ryanair Holdings plc.

I submitted a complaint at the end of September but have not received a reply. My name is Derek McDermott, and I had a disappointing flight experience with your airline. My wife and I were on flight FR3880 to Dubrovnik that had several issues. The flight departed late, the trolley service was extremely delayed, and when it finally arrived, there was very limited food and drink options available. The flight attendant wrongly claimed my wife's payment card was blocked, which was embarrassing. On our return flight FR3881, the departure was delayed, the plane was dirty, and the whole experience was unsatisfactory. Additionally, the lack of communication regarding the flight delay caused inconvenience and additional expenses with our babysitter. I have photos of the dirty plane that I will send for review. Overall, the experience was terrible, and I hope for a resolution to these concerns. Regards, Derek

Due to a mistake by a staff member, my wife, two children, and I were denied boarding the plane at Basel airport without a clear explanation. We had traveled over 12 hours to get there for our flight to Zagreb, which we had paid for. The employee did not give us boarding passes, asked us to wait, and only informed us moments before departure that we couldn't fly because our children (16 months old) needed biometric passports for Croatia. We hold Ukrainian passports, and our children are listed in my wife's passport, a system that has not caused issues before. We tried to resolve the situation with no success, incurring additional costs and losing time. We flew to Zagreb from Zurich with another airline and faced no document issues at Croatian border control. I am seeking compensation for the troubles caused by your manager's incompetence. [redacted]

I recently went on holiday 24 days ago with Ryanair. Unfortunately, they failed to load my suitcase onto the flight, causing my children and me to go without our belongings for the first 4 days of our trip. We had to spend 2 hours at Fuerteventura airport to try to locate our case and fill out paperwork. Despite numerous calls and emails, it took several attempts before we finally received our damaged suitcase with the lining hanging out. I have followed all procedures, filled out paperwork at the airport, and even submitted receipts for the items I had to buy. Ryanair promised a refund but has yet to respond to my emails or provide any reimbursement. I am frustrated by the lack of communication and assistance from their customer service team, and after lengthy waits on live chat, I have not received a satisfactory resolution.

To Ryanair, Complaints Department, 61 Delaney Heights, Canon Street, Salford, Lancashire, M36 FD Dear Sirs, I recently vacationed in Ibiza with Ryanair from October 16th to 23rd. My ID reference number is [redacted], and the flight number was FR1264. The outbound journey went smoothly without any issues regarding my suitcase or its contents. Upon arrival in Ibiza, I experienced theft of my phone and bank card on the first day of my holiday. Although I reported the loss and decided to continue my trip with the euros I had, the return journey presented challenges. During boarding, I was told to pay 50 euros by card to bring my suitcase onboard, which I couldn't do as my card was stolen. I had to remove items from my suitcase into a shopping bag to board the plane. The interaction with the male staff member was aggressive and unhelpful, leaving me in tears. I would appreciate your consideration for compensation for the new suitcase, clothing, and cosmetics left behind in the lounge. Due to my current lack of computer access, a friend is sending this on my behalf. Yours sincerely, Brogen Riley

Hello, I was supposed to travel to Malaga via Charleroi on the 15th of November [redacted] at 8:30 am with flight reference RCJ9US. Unfortunately, my wife fell severely ill on Monday and tested positive for Covid, so we were unable to take the trip. We plan to reschedule for a flight on Sunday the 20th. I have submitted a refund request to my credit card insurance and they require the following documents: proof of the unused reservation, detailed invoice of the plane tickets, and a document detailing customs fees and cancellation conditions. Only two people didn't travel - my wife Nadine Exposito in seat 27B and myself, Jose-Antonio Exposito in seat 27A on flight FR1928. Could you kindly email me these documents? Thank you.

Hello, I received an email stating that my flight discount is not valid, which has caused some confusion. I am currently a student on an Erasmus program and possess an ESN card that entitles me to a 10% discount and includes a complimentary 20 kg checked luggage allowance. I recently purchased tickets to Rome using my ESN card discount, but received an email on [redacted]-11-14 at 20:13 (GMT+2) indicating my ESN card was inactive. However, my card remains valid until [redacted]-04-25. I contacted customer service at 10:21 am (GMT+2) today and spoke with a representative for three hours. They informed me that my ESN card was not recognized, resulting in the removal of my 20 kg checked baggage entitlement. Despite my active ESN card, I encountered an error while trying to pay for the luggage. Upon verifying with the ESN card office, they confirmed my card's validity and directed me to Ryanair to rectify the issue. I possess evidence of my student status and active ESN card, and find it puzzling that only Ryanair is rejecting my ESN discount, especially since I can still purchase new tickets with the discount on their website. I am seeking assistance in resolving this matter promptly. Thank you, Ruta

Hello! I purchased a flight ticket from Stansted London to Helsinki on November 14, [redacted]. The amount of €[redacted].08 has been deducted from my account, but I have not received an order number or confirmation. I need this information to make changes to a new flight scheduled for December 14, [redacted], from Helsinki to London Stansted. I have a receipt confirming the debit from my account with reference to ETRAVELI.Flightsuper. I would appreciate a prompt resolution to this issue. Thank you, J.H. [redacted]

On November 2nd, I missed my flight from Faro to Bristol due to the confusion of the Special Assistance desk being no longer available. Despite my efforts to locate the correct desk and check-in for my RYANAIR flight, I was informed it was too late for boarding, and the next available flight was in 3 days. This forced me to book a costly flight to Cardiff for the same evening. Upon trying to check-in for the Cardiff flight, I was denied Special Assistance as I had missed it for my previous flight to Bristol. This sudden change and lack of assistance have left me deeply disappointed and still dealing with physical and mental repercussions. I am now back on medication to manage the pain and depression triggered by the situation.

A booking was made several months ago for a flight with Ryanair from Manchester Airport to Fuerteventura from 20 October to 15 November [redacted]. I previously completed two satisfactory flights but regrettably discarded all the documentation upon my return. Currently, I require confirmation of my booking since I visited a doctor's clinic for a severe throat condition. The medical bill amounted to [redacted] euros and my insurance company is requesting additional details. Although I provided relevant documents and receipts, they require further information. My name is Mrs. NM Fournier.