Ryanair Customer Service Issues

I am Anton Z. I traveled to Krakow as a Ukrainian student escaping war. Due to my financial situation, I sought refuge in Spain. My journey was planned through Poland, with tickets for Krakow - Milan, Milan - Madrid on May 2nd. Unfortunately, after booking on tripmydream.com for May 2nd, the actual date was June 2nd. Tickets.ua directed me to your company for ticket refunds. I sincerely request your help in processing the refund as I cannot afford this mistake. Kindly consider my situation during these challenging times.

To whom it may concern, On Wednesday, April 20, [redacted], my family and I traveled to Italy with Ryanair for the first time. We were surprised by an additional charge of [redacted]€ at the airport despite our initial payment of [redacted]€ because we had not checked in beforehand. We were unaware that we needed to check in before the flight. This extra charge was unexpected for us as we chose Ryanair for its affordable ticket prices. While we take responsibility for the oversight, it happened due to our lack of experience in booking procedures. We are kindly requesting a refund of the [redacted]€ additional charge. In the future, we will be more attentive to emails or better informed about booking and checking in procedures. Thank you for your understanding. Best regards, Veronika K. and family

Subject: Request for Refund of Ryanair Flight Tickets Hello, I have been persistent in seeking a refund for my canceled flights due to Covid-19. Please review the email I sent today for your reference. Could Ryanair please process the refund promptly? Thank you, Heike Blum

I purchased car parking along with my flight booking (RH1B3U) from London Stansted to Carcassonne on 9th April. Despite not receiving a booking confirmation, I was directed back and forth between Customer Care and MAG Parking when seeking assistance. Customer Care stated they couldn't help, and MAG Parking referred me back to Ryanair. After requesting a refund from Customer Care, I was informed they do not provide refunds. I eventually rebooked with MAG for an on-site "Meet and Greet" service. Upon arrival at the airport, both bookings were on record, but the ongoing issue was acknowledged by the staff. Although no refund was processed immediately, they assured us that Ryanair would be notified of the unused booking for a potential refund. During the flight, when our pre-ordered breakfasts weren't available, we were charged for different meals. Despite expressing our dissatisfaction, the staff explained they were unable to issue refunds. They mentioned they would report our experience to the airline for possible compensation; however, we are yet to receive any refunds. I am concerned about the legality of charging for services not provided and expect a refund of £[redacted].50 from Ryanair, along with compensation for the inconvenience. Thank you for looking into this matter. - Lesley O'Callaghan

I'm encountering difficulties logging in as the verification number expires before it arrives, making it impossible to access my account. I have a query regarding my upcoming flight from Stansted to Cork and back. I now have a catheter, and I'm wondering if there are any special considerations I need to be aware of regarding security or other related matters. If this isn't the appropriate platform for this inquiry, I would appreciate being directed to the correct forum. Thank you.

Good afternoon, I am writing to you via email as I have been unable to reach you by phone or chat. My attempts to contact you by phone have resulted in three hours of waiting without speaking to an agent, and I was still charged. The chat service is automated and does not address my issue effectively with pre-programmed responses. I have been trying to reach you for months now without success. This has tarnished the image we have had working with you for over ten years. At this rate, this might be our last time engaging with your services due to poor management. I am reaching out to request a refund for the flights you have canceled. I have tried filling out the refund form, but I am unable to proceed due to an error stating that the airline code is incorrect; the flight is FR, and I am unsure why it is flagged as wrong. Below are the details of the canceled flights: -Flight [redacted] from Madrid to Marrakech on December 12, [redacted], booking number BYYGWW. -Flight [redacted] from Madrid to Marrakech on December 12, [redacted], booking number G6E48P. -Flight [redacted] from Madrid to Marrakech on November 30, [redacted], booking number W8B6VS. I visited your office at Barajas Airport, where I was informed that refunds cannot be processed there. Who else can assist if not them? The automated responses in chat do not address individual issues, and the phone line, apart from charging, puts customers on endless holds without assistance. Please issue the refund to the cards used for payment, or have an operator contact me at [redacted] or [redacted]. I look forward to hearing from you. Thank you and regards.

Dear sirs, I am writing to express my dissatisfaction with how my flight was handled: On April 29, [redacted], at 10 a.m. (Ryanair flight FR2077 LIS-MRS, Apr 29 12:45 p.m.), I checked in online for 2 passengers without any issues. Upon arriving at the airport and already inside, I received a message stating that one of the check-ins was not accepted. I immediately went to the counter to inquire about the issue, but they couldn't provide an explanation. When I tried to check in again (just 5 minutes before boarding), I was informed that I couldn't board because the flight had already closed. After numerous complaints, I found out that the staff closed the flight 3 minutes before the scheduled time. As a result, I missed the flight and had to purchase new tickets. I kindly request a refund for the cost of these tickets (as shown in the attached copies) to settle this unpleasant matter. I was traveling for work, not leisure, which significantly impacted me, especially financially. I trust that you will understand my frustration. Thank you in advance. Sincerely, Maria Carolina Serrão

Hello, I was truly outraged by the way we were treated by the staff at Marseille airport. Despite having all the required documents, including my PCR test and a government circular, my disabled cousin who had received three vaccines and I were denied boarding. I had to pay for a shuttle to Marseille and a train to Grenoble. I was only informed that I would be refunded the airport tax. I find this situation unacceptable. Sincerely, Mr. B. Fakir Lahssen

Hello, I am writing to express my frustration with the poor customer service at your company. For the past ten days, I have been trying to reach out to you via phone without success. On Tuesday, April 26th, at Bordeaux airport, my son-in-law, Mr. Michel Murte, was denied boarding on the Bordeaux-Milan flight that I had purchased for him because the check-in agent claimed his ID was expired. I want to clarify that while his ID is technically expired, it is still valid due to an extension (confirmed by the French government website). Additionally, Italy recognizes this extension for entry. I am requesting a full refund for his round trip ticket due to the emotional distress caused by this unfortunate situation. We had to travel to Milan without him. I had also purchased Ryanair's X Cover protection insurance with reference number KYUYW-JJEME-INS from April 26th to April 30th. I eagerly await your prompt response. Best regards, Peggy Bonnet-Jacquement

I need help changing our return flight from Santorini to Italy. We were told there would be no problem, but now we're being charged €45 per person to make the change. It's cheaper to fly from Italy, but they won't refund the fare difference. This doesn't seem right. We used an Australian credit card to book this trip. Can you please assist us with this issue?

We have a flight booking with reservation AE3P9U for Marian O'Connell and Elliot Bargh. Our initial plan was to return from Santorini to Dublin on the 4th of July, but we now wish to change our return destination to Italy on the 8th of July due to a delay in our flight. We were informed by a Ryanair staff member that this change would be possible without extra charges. However, upon speaking to Oscar, we were told that there would be a fee of €45 per person to modify the return flight and we would not receive a refund for the price difference. As this discrepancy seems unjust, especially considering it's more cost-effective to fly from Italy, we seek assistance in resolving this as it is our honeymoon trip.

Name: R.N. Email: [redacted] Phone: [redacted] Passenger Flight No.: FR8583 Flight Date: 27-04-[redacted] Destination: Stansted I encountered an issue with the boarding staff from Ryanair as I tried to prove my settled status in the UK as a Romanian citizen residing in England. Despite showing my HMRC Letter and UK Visas SHARE CODE, the boarding agent insisted I needed a visa with a photo to travel. When asked to log into my UK Visas account to display my picture, technical difficulties prevented me from doing so. Eventually, after a significant delay and missed initial boarding, I was allowed to proceed by another staff member. I question the Greek staff's understanding of their role when requesting verification outside their jurisdiction. This experience has left me concerned and inconvenienced, especially considering a prior similar incident in [redacted] involving unnecessary passport scrutiny.

I recently received news about my uncle's brain tumour diagnosis, which has deeply affected me. I am a 20-year-old residing and working in London. Given the circumstances, I need to cancel my upcoming holiday trip to Spain from 24/05/22 to 01/06/22. My uncle's health requires me to travel regularly from London to Ireland to support him and my grieving parents. I kindly request a refund for my flight booking with Ryanair. This is crucial to me, especially as a university student, and I hope you can accommodate my situation. Thank you for your understanding. Best regards, Sipho

Currently at Mallorca airport, I was scheduled to depart to Sevilla at 20:35 on flight Ryr5894, which has now been delayed to 22:15. My reservation number is PC4H4G. This is the second time my flight has been disrupted. Initially scheduled for around 3:00 PM today, it was canceled and rescheduled for 20:35, only to be delayed once more. These changes have caused significant inconveniences with my personal agenda, including additional expenses for meals at the airport and a 35 euro taxi ride in Sevilla as public transport will not be available upon arrival. I am requesting compensation for these unforeseen costs totaling 60 euros due to the service failures. I anticipate your prompt response. Thank you, Silvia Dinoia. Sent from Yahoo Mail on Android.

I am encountering an issue while completing the Ryanair Screen Scraper Form. Even though I input my IBAN/BIC details correctly, the system shows them as Invalid Payment Details. I need assistance in resolving this matter to ensure the correct information is accepted by the system or to find an alternative way to provide the necessary Scraper Information. The flights in question were canceled by Ryanair in March, and I am expecting a refund of £[redacted].75 + £[redacted].57 in total. The booking details are as follows: - Agency: Weekender Breaks - Booking Reference: A6CR2G // B9KCSA - Outbound Flight: London Luton to Prague on 14th March from 17:15 to 20:20 - Inbound Flight: Budapest to London Luton on 23rd March from 13:00 to 14:40 I have been trying to resolve this issue since 14th March. Your assistance in this matter is much appreciated. Best regards, M. Keeling

I am struggling to fill out the Ryanair Screen Scraper Form. I have attached the required documents (Customer ID, Customer Verification Form, etc.), but when I enter my IBAN/BIC details, the system claims they are invalid, even though they are correct. I need a solution for the system to accept my details or an alternative way to submit all the Scraper Information to you. The flights were canceled by Ryanair in March, and I am owed a refund of £***.** in total. The booking details are as follows: OTA: Weekender Breaks, PNR: A*CR*G ** B*KCSA, Outbound flight: London Luton to Prague on the **th of March at **:** - **:***, Inbound Flight: Budapest to London Luton on the **rd of March at **:** - **:***. I have been trying to resolve this matter since the **th of March. Please assist. - MK

I flew from Dublin to Edinburgh on flight FR814 on Thursday, May 5th. Upon arrival, I discovered my suitcase was damaged. I completed a damage report form and submitted it to airport staff. I was advised to fill out a form online as well, but I cannot proceed as it requires a reference number that I was not provided. My name is Mary Duffy, contact number is [redacted][redacted], booking reference QB9Q9Z, passport number PT[redacted]. The damaged bag is purple with a broken zip and seam on one compartment; it cost €[redacted].00 and has only been used on three flights. The baggage receipt numbers are SEQ30 and Bagtag FR690649. I completed the form at 16.31. I kindly request a refund to be issued to my bank account.

I purchased a flight on the eDreams website with Ryanair. After getting my booking number, I realized I booked the wrong schedule and attempted to make a change. eDreams directed me to contact Ryanair due to them being a low-cost airline. I managed to make the change with Ryanair, but they charged me again on my credit card for the same flight with a different fare than eDreams. Even though the change is completed and my schedule is now correct, I shouldn't have been charged twice for the same flight. I reached out to eDreams, who explained they only process payments, advising me to seek a refund from Ryanair. However, attempting to contact Ryanair has proven difficult as their robo-chat and phone lines have not been helpful regarding this issue. I am seeking guidance on how to get a refund for the duplicate charge.

Booking Reservation - GGDCMR Dear Customer Service, I am reaching out concerning Booking Ref - GGDCMR for my partner Louise Greenwood and myself, Kevin Rennison. Louise booked a trip to Paphos for my birthday, and we specifically reserved seats 1A and 1B for extra legroom on the Ryanair flight back. We have received confirmation emails for these seat bookings, but to our surprise, we have now been informed that our seats have been changed. Louise has been extremely upset and crying all week over this unexpected change. If the seats we paid for are not available, we demand a full refund as it is unacceptable to sell seats and then arbitrarily change them without notice. With our holiday approaching in 11 days, this uncertainty is causing unnecessary stress. Louise reached out via email four days ago but has not received a response yet. Please address this matter urgently to avoid us having to seek alternative travel arrangements. Your prompt attention to this issue would be greatly appreciated. Sincerely, K. Rennison

Hello, I arrived from Malaga this morning and the Ryanair staff wouldn't allow me to bring my bag onto the plane even though I had already paid to check it in. They insisted I pay an additional €70. I was forced to leave my niece at the airport because she faced a similar situation, having to pay €[redacted] for a new flight. I need my bag delivered to me as soon as possible. The bag contains two mobile phones, a purse with a significant amount of money, and I have concerns as the staff mentioned throwing it away. If my bag is lost, I expect compensation for everything inside. The behavior of the Ryanair staff was unacceptable, and I will escalate this matter if necessary. The employees working this morning were incredibly rude and should not represent your company in such a manner.