Ryanair Customer Service Issues

Dear Customer Service, I am Patricia Lang, an Erasmus Student from Austria currently in Sevilla, Spain. I am looking to book a flight back to Austria in mid-June, but my passport will expire soon. The Austrian consultant mentioned that some airlines might allow travel with a recently expired passport. I am curious if RyanAir permits Austrian citizens with passports expired for 2.5-3 months to travel to Austria. Thank you for your prompt attention to this matter. Best regards, Patricia Lang

Dear team, I wanted to bring to your attention an incident that occurred last night regarding the entry rules for Israel, which were suddenly changed. Ryanair had initially informed us via email on the 2nd of March that only a PCR test was required for entry. However, by the 3rd of March, the requirement changed to allow only PCR or Fast tests. This change left passengers like myself, who had a 6 am flight with no time for testing, in a difficult situation. I appreciate that Ryanair offered free flight rebooking at the Baden Airport front desk this morning, but unfortunately, suitable alternatives were no longer available. This led to around 30 passengers needing to rebook due to the misinformation. I kindly request to rebook my flight for the 1st to 3rd of April and seek reimbursement for the expenses incurred due to being unable to board the flight as directed by Ryanair. These expenses include a hotel stay in Naharyia for [redacted]€, a PCR test at Ben Gurion Airport for 80 Shekel (approx. 22€), parking at Baden Airport for 6€, as well as additional costs such as a meal on board for 10€, and fast check-in for 4.99€, totaling [redacted]€. Furthermore, I would also like to address the unhelpful comment made by service employee Mrs. Huck at Baden Airport, which I found to be inappropriate. Best regards.

Sehr geehrte Damen und Herren, Bezüglich meines Schreibens vom 16.03.[redacted] möchte ich weitere Informationen bezüglich meines Vorfalls mitteilen. Ich hatte Priority gebucht und beim Einchecken am Flughafen hat mir ein Mitarbeiter von Ryanair gesagt, dass ich zum Priority Schalter gehen soll, da ich keine Handtasche mit an Bord nehmen darf. Obwohl ich bereits eine Handtasche bzw. Priority gebucht hatte, wurde mir gesagt, dass ich entweder 70€ zahlen müsse oder nicht einsteigen könne. Ich habe 70€ bezahlt, um meinen Flug nicht zu verpassen, nachdem dies von einer Person übersetzt wurde, die meine Muttersprache spricht. Ich bitte Sie, meine Situation zu überprüfen und mich zu erstatten. Mit freundlichen Grüßen

To whom it may concern, My partner and I had made plans to fly from Karlsruhe to Palermo on Tuesday, 17 May, and return on Tuesday, 24 May (reservation number: BYMRVZ). However, due to unforeseen circumstances, I may not be able to make the flights as planned. I am inquiring about the possibility of the following options: - Obtaining a refund for my ticket while my partner still travels - Cancelling my ticket with a cancellation fee while my partner still travels - If neither option is feasible, could my partner travel with a friend using my ticket? - In the worst scenario, my partner would proceed with the flights alone while my ticket goes unused. I would appreciate your assistance with this matter. I apologize for any inconvenience caused by this situation. Thank you for your understanding. Best regards, Dr. Tobias Niedermaier

To Whom It May Concern, I had planned with my girlfriend to fly from Karlsruhe to Palermo on Tuesday, May 17, returning on Tuesday, May 24 (Reservation Number: BYMRVZ). Unfortunately, I may not be able to make the flight due to unforeseen circumstances. I was wondering if it would be possible to: - Obtain a refund for my ticket while my girlfriend still travels - Cancel my ticket with a cancellation fee while my girlfriend still travels - If the above options are not feasible, could my girlfriend travel with a friend using my ticket? - In the worst case, my girlfriend would fly alone with my ticket remaining unused. I appreciate your assistance in resolving this matter. Thank you for your understanding. Best Regards, Dr. Tobias N.

I am seeking assistance with an ongoing issue on your website. I am having trouble with the verification code sent by email, hindering my progress using the site. I need help rectifying an insurance mistake made during the booking of my Naples to Barcelona flight. Despite being American citizens, I was not informed that the XCover insurance offered was only for EU members. I inadvertently purchased the insurance and subsequently tried to cancel it with XCover, who confirmed the cancellation but have not refunded the $51.12 premium. This has been unresolved for 25 days since the booking on March 2. Reservation # O8M82C Flight: NAP to BCN Date: Sat Oct 29 Time: 13:20 - 15:20 Flight Number: FR [redacted] Passenger Names: Bettina S., Robert B. I appreciate your assistance in this matter.

On February 9th, I made two separate bookings from Malta to Ciampino for March 30th to April 3rd. First booking under the names Andre Micallef and Alec Grech was paid with a Revolut Visa card ending in [redacted] expiring 02/24. I paid €73.73 at 15:14 hrs as there was a buy one get one free offer. Unfortunately, I can't find the email with the booking reservation number. The email used was [redacted] Could you please provide me with a confirmation email? For the second booking with the names Ivan Grech and Kurt Micallef, I paid €[redacted].96 with Visa and received reservation No WF839N. I tried reaching out for help via live chat for the first booking but couldn't get through. Please advise on how I can retrieve my booking as my departure is in 3 days. Your immediate attention to this matter is greatly appreciated.

I booked through a third party under the reference number: LGGB6B. The scheduled departure on 10.06.22 at 13:30 has been changed to 09.06.22 at 21:30. I am unable to travel at that time. A later departure would be possible. On 28.03.22, there was another change in the return flight. A later departure time would be preferable here as well. I have been trying to find a solution with the third-party provider since December [redacted]. They were unable to link the booking to my personal email directly. Now, I have received the contacts linked to the booking: Used email address: [redacted] My email address: [redacted] Bookings for: Michael Stoebe, Petra Gottschling PNR: LGGB6B Please suggest later flight times.

We were supposed to fly with Ryanair to Malaga on Friday, March 25th. When we reached the gate, we were not allowed to board the plane because we had not filled out the required QR form. This was very disappointing, especially for our two young children who were looking forward to the trip. We felt unfairly treated and were even told that our luggage would be removed from the plane. The airline staff insisted that without the completed form, we couldn't board. They escorted us to retrieve our luggage and refunded the duty-free items I had purchased. It was frustrating because we could have filled the form upon arrival in Spain, given the long queues at the airport. Our children were deeply upset as we were visiting family for the weekend. This experience was our first time flying since the pandemic, and we were taken aback by the lack of inquiry about the form during the check-in process. It was confusing because other passengers were allowed to board without completing it. We felt mistreated and shocked that we were denied boarding.

Dear Customer Service, I am in need of urgent assistance regarding a recent flight booking I made from Newcastle, UK, to Dublin through MyTrip. The Booking Reference is LJI1TC. After encountering an error message on the MyTrip website during booking, I proceeded to book directly through your website. However, I later received confirmation from MyTrip that the booking was successful as well, resulting in duplicate bookings that I do not need. Despite multiple attempts to contact MyTrip via email and phone, I was instructed to cancel directly with the airline to initiate a refund through them. The response from MyTrip indicated that once the airline confirms the cancellation and processes the refund, they will reimburse me minus a cancellation fee of AUD 93.00 per person. I kindly request your assistance in canceling the duplicate booking made through MyTrip (Ref: LJI1TC) and notifying them for the refund process. Please advise if any further action is required from my end for the cancellation. Thank you for your prompt attention to this matter. Sincerely, M. Pinkney

Hello, I made an initial booking [FEN3VK] for a round trip from Paris to Lisbon from 12/05 to 15/05 for 2 people (for my mother's birthday). Unfortunately, due to work reasons, I need to change just the outbound flight of my trip (not my mother's). I have purchased another one-way ticket for the outbound flight on 13/05 [RDY59D] and will still return with my mother on 15/05. I have seen in your terms "Can I cancel my Ryanair flight?" that I can use the return flight without having used the outbound one. However, I am concerned about the possibility of a no show that might prevent me from taking just the return flight. I am not asking for a refund, just to be able to use both reservations for my flight. Thank you in advance for your assistance. Sincerely, Mélanie DE RYCKE.

Before booking our tickets, my family and I confirmed with the Home Office that we could travel to Pisa without needing a visa. We were scheduled to depart from London-Stansted to Pisa on February 19, [redacted], with a 19:50 flight. We successfully checked in and obtained our boarding passes. However, upon attempting to board, we were informed we could not proceed. I hold a Portuguese passport, and our youngest child, E.S., has a British passport while the rest of the family, including my wife, our children, and my parents, have Indian passports. I am perplexed as to why boarding passes were issued only to be denied boarding later. Furthermore, even with a European passport, I was not permitted to travel. If my wife, children, and elderly parents were not allowed to fly, why were they issued passes? We arranged transportation from Birmingham to Stansted, incurring costs of over £[redacted] for Ryanair tickets and £[redacted] for taxis. Subsequently, I had to urgently book a flight with Air France on February 24, [redacted]. Despite assurances, I have yet to receive a refund or explanation for the inconvenience caused. I kindly request a prompt resolution and reimbursement for the ticket expenses. I possess the boarding passes for verification. Thank you for your immediate attention. - M.S.

Subject: Feedback on Recent Flight Experience from Vienna to Tallinn Dear Ryanair Team, I want to bring to your attention some observations from my recent flight experience on FR [redacted] from Vienna to Tallinn on 03/26/[redacted] at 12:20 p.m. Firstly, there seems to be a lack of adherence to social distancing guidelines both at the check-in area in Vienna Airport and in the queue, despite clear floor markings. I appreciate the various paid packages available, but I suggest considering an all-inclusive add-on package that includes priority check-in, priority boarding, seat selection, and baggage allowances. Regarding the departure delay for Flight FR [redacted], communication was lacking, leading to confusion and frustration among passengers. More transparency regarding delays and a better boarding process are recommended to improve customer satisfaction. I believe that by addressing these issues, you can enhance the overall customer experience and prevent unnecessary inconveniences. Thank you for your attention to these matters. Sincerely, Dipl. Ing. Nelli Selge-Kislinger

I'm seeking assistance regarding the non-delivery of my bag from Flight FR1248 on April 1st. Despite attempting to reach out to Amanda Hope and Jamie Patterson without success, I have completed a Swissport baggage delivery form with the following information: - Name: Richards/Olwyn - Flight Number: FR1248 - Date of Flight: 01/04/22 - Flight Booking Reference: S7LEPP - Number of Bags: 1 - Bag Tag: [redacted]3 - Description: Black bag with red ribbon (21kg) - Email: [redacted] - Phone: [redacted]5 - Address: [redacted] Lakeside, Sunset Park, Hambleton, FY6 9EQ The bag contains important items that I urgently require. I would appreciate information on the expected delivery time or instructions on where to retrieve it at Manchester airport and when. Please reach out to me via email or phone. Thank you.

I've been trying to fill out an online form for a flight that was cancelled on 04/13/[redacted], but every time I try to submit it, it says the flight is not cancelled. This has been an issue since [redacted]. Can someone please help me resolve this? My flight reservation number is PBHQFX, Flight number [redacted], passenger David J. Patten, scheduled for 04/13/[redacted]. The email address associated with the booking was [redacted], but I now use [redacted]

Hello, my name is Toth Levente, and I had a reservation to fly from Budapest to Prague in December [redacted], right before Christmas. Regrettably, on December 20, [redacted], I had to cancel my flight due to a family funeral. Since then, I have not received any updates on my refund, apart from being informed by Ryanair that the refund would be processed within a maximum of 2 months (which I have yet to receive). I am looking to reach out to them to inquire about the status of my refund and when I can expect to receive it.

Dear Opodo Customer Service, I recently booked a Ryanair ticket through your site from Manchester to Cairo with a transit stop in Bucharest. Unfortunately, my luggage did not arrive with the flight. I have already submitted a complaint form at the Bucharest airport. Attached are the complaint form and my boarding pass. Could you please assist in locating my luggage and sending it to me in Cairo? It contains all my clothes and many other important items. My Cairo address is: Cari, Giza, Faisal, Apartment 18, Floor 9 Phone number: [redacted][redacted] I hope to hear from you soon. Kind regards, Y. Hamed

I am requesting a refund of the [redacted] EUR I was forced to pay at the airport due to the Ryanair app being unavailable for a significant amount of time last night, preventing me from checking in. Despite my efforts at 6am this morning, I still couldn't check in because all three service desks were occupied by passengers experiencing the same issue as me - the app outage. I witnessed a lady next to me pleading with Ryanair staff at Stansted, explaining the app malfunction from the night before. The staff requested a screenshot, which neither of us took, but the app downtime was evident on downdetector.com and other platforms. The lady was distressed as she couldn't pay the fee and they denied her boarding. I demand a full reimbursement for the [redacted] EUR airport charge for myself and my companion, along with a formal apology from the manager at Dublin airport after verifying the app malfunction. The underlying problem was the app outage. My flight was scheduled in the morning following the 3-hour app disruption, making online check-in impossible. I refer to the relevant which.com article reporting on refunds for affected customers. I have proof of my payment attached, aligning with the time frame of the app malfunction.

Hello, I traveled from Hamburg, Germany to Seville, Spain with Ryanair on March 21st. During my journey, my two friends and I had a layover in Milan, Italy where we had to check in separately. Before departing from Hamburg, our initial departure point, we attempted to check in online using the Ryanair app for our flights. While the Hamburg to Milan flight was open for check-in, the Milan to Seville leg was not available. We successfully boarded our first flight to Milan without delays. Upon arrival in Milan, when I went to check in for the Milan to Seville flight, I was informed that there was a late check-in fee of 45 euros because it was within an hour of departure. It was frustrating as we were unable to check in earlier due to the limitations of the app. We ended up having to pay a total of [redacted] euros in extra charges, despite our efforts. I have reached out via email with the receipt of the additional fee and my flight details, hoping for a resolution. Thank you for your prompt response. Best regards, J.K.

Dear GetHuman, I recently made a flight reservation with Ryanair for a trip from London Stansted to Cork. Originally, I had a flight booked for the 18th of April at 19:55. Today, still within the 24-hour grace period for changes, I opted to switch my departure date to the 25th. However, I was surprised to find that a €49.00 change fee was applied to my booking. Despite my attempts to reach out for assistance via Ryanair's Live Chat and phone line, I have been unsuccessful due to technical issues and busy lines. I believe there should be a resolution regarding the fee since I made the change within the permitted 24-hour timeframe. Thank you.