Ryanair Customer Service Issues

Hello Ryanair, I bought a 50 euro gift voucher for my sister-in-law, Lorraine Henderson, on the evening of 19th December. I used her email address, [redacted], as the recipient. However, she still hasn't received the voucher within the 12 hours as mentioned in the confirmation email sent to my email address, [redacted] I hope you can fix this issue promptly so that Lorraine receives the voucher in time for Christmas. Thank you for your assistance. David Henderson

My name is Ghaith AL-Hawajreh, I am a Jordanian passenger. I was on flight FR151 from Amman to Madrid departing at 8:25 on December 26, [redacted]. Regrettably, my 20 kilo bag, which contains crucial documents for my studies as a PhD student at Valencia Technical University, did not arrive with me. Queen Alia Airport in Jordan has confirmed that my bag is still at Madrid Airport. I have submitted a baggage claim both online and in person at Valencia Airport, but have not received a response. Could you please verify if my bag is indeed at Madrid Airport and advise on how I can retrieve it? Thank you for your assistance. Ghaith AL-Hawajreh. FR371000, FR515/26dec.

My in-law had a flight to Treviso this morning departing at 6:20 a.m. with the closing gate time set at 5:50 a.m. Despite arriving early at the airport, completing the check-in process, and passing through security, they were informed at the gate that the flight had already departed, even though the clock showed 6:06 a.m. I called your customer service and was told that the flight was on time, and they needed to rebook another flight. We ended up having to purchase another ticket for £[redacted] for a flight this afternoon. In my past experiences booking with your airline, even if I was slightly late, the check-in staff would alert me to hurry to the gate. My husband even confirmed with them about the timing, and they reassured him it was fine. I hope you can address and resolve this issue. Thank you.

Dear Sir or Madam, My name is Ahmad Nasiri, and I arrived in Berlin on 27.12.[redacted] with Ryanair (BUD-BER | FR [redacted] Seat: 25F). Upon exiting the plane, I slipped on the frozen and wet stairs of the plane's exit, falling on the stairs and injuring my back and leg bone. After 15 minutes, I was transported to the hospital by ambulance and stayed in the hospital for half a day. I live in Rostock and was supposed to take the train from the central station to Rostock, but due to the accident, I missed my train. Consequently, I had to take another train and departed for Rostock very late with severe pain. I now need to see my GP again as I still have immense pain. As a Master of Science student at the University of Rostock, I have a lot of studying to do, but with this condition, I cannot sit on a chair and study effectively. I am genuinely injured and wish to complain. It was Ryanair's fault that the stairs were unsafe and unreasonable. I would like to inform you that I will be seeking compensation. Sincerely, Ahmad Nasiri

Hello, my name is Christina Woods. I have a domestic flight from Valencia, Spain to Seville, Spain on January 24, [redacted], with Booking Number IYQUQW on Ryanair. The Embassy in Spain only provides international travel advice, and I have a three-month-old QR code from my entry into Spain from the US. I am unsure about the necessary documents for domestic flights within Spain. I was advised to call the airport, but unfortunately, the airport's customer service did not respond to my inquiry. I am looking for assistance regarding the required documentation for my domestic flight. Thank you.

Hello, I was supposed to travel on the 28th back home to the UK from Portugal. I have settled status to live there. The UK Government website was down for about 48 hours before I traveled. I couldn't access the document of the settled status, and they didn't let me fly. However, they allowed my 24-year-old daughter to fly one day before. I have been HIV+ for over 30 years, and now I don't have my medication. Can I have a refund? Thank you so much! My phone number is [redacted].

Dear Sirs, I am seeking assistance with my recent booking issue. I purchased flight tickets from Nis, Serbia to Milan for my son and his girlfriend. Due to COVID-19 restrictions, travelers from Serbia are unable to enter Italy. I attempted to contact your customer service immediately after booking to cancel and request a refund, but was unsuccessful in reaching a representative. Changing the flight to Sweden incurred a higher fee than the tickets, which was not a viable solution. Despite multiple emails to customer service, I have not received any responses, raising concerns of possible fraudulent activities. My reservation number is VH3QRH for flights FR4672 and FR4671, with passengers M.A. and T.P. If possible, I kindly request your assistance in canceling the reservation and processing a partial refund. Thank you for your attention to this matter.

Our flights FR4755/FR4756 were cancelled without notice. We discovered this during a routine online account check. We were given the option to change our flight or get a refund. Choosing to reschedule for October, we expected no refund. Ryan Air charged £62 for the fare change. Surprisingly, an additional £[redacted] fee was levied for the flight change. This was misleading as Ryan Air caused the change, contrary to their website information. Dissatisfied with the unhelpful customer service, a refund of £[redacted] is requested, or a full refund to rebook elsewhere within three working days as advised. If not resolved, the matter will be escalated to the CAA Alternative Dispute Resolution. - R. Clark

Dear Sir/Madam, On October 26th, I made a return flight booking for the Banja Luka - Vienna route from November 29th to December 3rd through Ryanair DAC with reservation number N6N84S. I also purchased Insurance Plus travel policies that included ticket refund coverage. The policy numbers for me and my family for this return flight are as follows: - Insurance Plus (Number: [redacted]) for Adnan Delalic + infant - Insurance Plus (Number: [redacted]) for Azra Delalic - Insurance Plus (Number: [redacted]) for Omar Delalic On November 29th, my doctor referred me to a specialist with a diagnosis of "Viral disease of the soles of the feet and fists in ops." I submitted this referral, along with its translation by a Certified Court Interpreter for English, via the Refund Application Form for serious illness. After receiving confirmation of my viral disease and the specialist's opinion, due to the highly contagious nature of the virus, I am unable to travel with my family. I am requesting a refund or a potential change of traveling dates. I wish to emphasize that we have paid for travel insurance that includes ticket refund protection, as outlined in the policy, but have not yet received a response. Best regards and thank you for your prompt assistance in advance.

Dear Sir/Madam, I am writing to inform you of a situation with my upcoming flights that will prevent me from traveling. My name is Vladymyr Grachov, and together with my daughters Anna and Milana, we had booked flights to Italy for January [redacted]. Unfortunately, due to changes in entry requirements by the Italian government, our trip may no longer be possible. We are kindly requesting to postpone our travel dates to a time when the borders reopen. Attached are screenshots of our booking details for your reference. Thank you for your understanding and assistance in this matter. We look forward to hearing from you soon. Sincerely, Vladymyr Grachov

I recently booked a flight with Ryanair. I paid £40 each for 2 seats from Alicante to London. The website indicated only 4 seats were available at this price, so I made the reservation. The day before, the same seats were £36. Minutes later, the price dropped to £20, causing frustration. I attempted to contact customer service but received unsatisfactory responses regarding website traffic. This experience has led me to believe early booking is unreliable as prices may decrease shortly after booking. Unfortunately, Ryanair has a strict no-refund policy even if changes occur shortly after booking.

I experienced a flight time change from Paris to Warsaw and opted to cancel the booking for a refund. The refund amount stayed in the wallet section of my Ryanair account instead of being transferred to me. I have not received the money back in over 45 days as promised. I used my friend's card for the payment, which was in Turkish Lira, and suspect this might be causing the delay. I am willing to provide my Euro account details for the refund transfer to be processed correctly.

I purchased tickets for a flight from Lviv to Venice on 06/12/21 at 5 pm. On 15/12/21, Italy announced that Ukrainians are only allowed for emergencies, not tourism. Therefore, I am unable to travel to Italy during this period. I would like a refund for the flight and luggage or to change the flight dates for free. This situation is due to external factors, not my mistake. Flight Details: 18/01/22-22/01/22 from Lviv to Venice and back. Flight Number: FR3758. Reservation Number: H5S83F. Thank you for your understanding. I appreciate any assistance you can provide with this matter.

Dear Customer Service, I am writing to express my disappointment with the service provided by Ryanair during my recent flights from Denmark to Spain. I flew on FR [redacted] from Copenhagen to Madrid and FR [redacted] from Barcelona to Billund on September 25th to 30th. Upon boarding in Copenhagen, the ground staff did not check our passports, which has never been an issue in my previous travels within Europe where I have always used my Danish residence card. However, upon our return at Barcelona airport, the ground staff insisted on seeing our original passports, even though we presented our Danish residence cards and digital passport copies. Despite our attempts to resolve the situation, she was uncommunicative and unhelpful, which left us stranded in Barcelona. I am dissatisfied with the following: - Inconsistency in passport checks (none during departure but strict during return) - Unwillingness to accept valid identification provided - Lack of positive communication and assistance - Feelings of discrimination based on race I hope this feedback will lead to improvements in how customers are treated and prevent others from experiencing similar issues in the future. Sincerely,

Hello, I'm Lea Deinert. I accidentally left my MacBook on one of your planes and I'm hoping to retrieve it. The plane was Rainair, flight EI-EGA from Malaga to Memmingen on 21.01.[redacted], at seat 21A, departing at 17:25 and arriving at 20:10 in Memmingen. I was the last person off the plane, and I suspect it's still there since no other passengers took it. I checked with the airport in Memmingen, but it wasn't found. The plane later flew from Memmingen to Bremen and then back to Malaga. My thesis is saved on it, so it's crucial I recover it. I'm willing to offer a reward to anyone who finds it. Please contact me at +49 [redacted]8 or [redacted] if you have any information. Best regards, Lea Deinert.

Dear Ryanair Customer Service Team, I am Iason Kalathas, a researcher at University College Dublin, writing to address my upcoming flight to Dublin on Wednesday, January 26th. Currently located in Athens, Greece, the heavy snowfall in Athens, specifically in Melissia where I am, has caused transportation challenges. I am concerned about reaching the airport due to road closures and heavy snow. I am seeking guidance on how to manage this emergency situation. Could the flight be canceled, or is rescheduling for Sunday, January 29th, an option for better travel conditions? Sincerely, Iason Kalathas

Dear Sir / Madam, In February [redacted], I booked a ticket for a May [redacted] flight from Eindhoven to Alicante, FR7523 with Ryanair through Cheaptickets. Unfortunately, this flight was canceled due to Covid-19. Despite government regulations stating compensations would be in the form of a voucher, I have not received any information on how to obtain this. Despite contacting Cheaptickets and Ryanair multiple times, no resolution has been reached. I paid €[redacted].39 for the ticket, a substantial amount to not receive any compensation. As a satisfied Ryanair customer, I would appreciate assistance in either receiving the voucher or a refund. I am looking forward to your help so that I can continue flying with Ryanair in the future. Thank you for your attention to this matter. Kind regards, Ankie B. 5552LK Valkenswaard The Netherlands

Hello, I am Marc Kohlhoff. On January 29, [redacted], at 5:30 in the morning at Berlin Brandenburg Airport, I encountered an issue with the online locator form for my flight back to Brussels. Despite showing a Ryanair staff member the problem with the website, he dismissed my concerns. I sought assistance from airport police who confirmed I could still resolve the matter upon arrival. However, when I attempted to check in again, the flight to Brussels had departed just three minutes before the scheduled cutoff. This experience was frustrating as a similar situation had been handled differently in the past. I kindly request an investigation into the unidentified Ryanair staff member at the Berlin check-in counter as his behavior was unacceptable. I hope this feedback leads to better service in the future. Thank you, Marc Kohlhoff

Dear Customer Service, I have reviewed my records and noticed that only one refund has been processed, although there were actually two bookings for the same flight. The additional refund that needs to be processed is for booking reference G616YP, passenger Stephen Elliot. Both bookings, including the one already refunded, were made by me, Mr. Kevin Jones, at [redacted] I understand that these situations can sometimes happen due to administration errors and appreciate your prompt attention to correcting this matter. As a loyal Ryanair customer, I hope that this information helps resolve any confusion. Thank you for your assistance, Kevin Jones

Lost Luggage! On the flight Bogota-Madrid-Kiev IB6588 FR6420 A guy, R.S. Abel, was told at Madrid airport that his luggage didn't need to be rechecked and would arrive in Kiev. However, upon arrival in Kiev, he couldn't find his luggage. He left the transit area to inform me but didn't report the loss inside the transit zone. We asked the airline representatives to escort us back in, but they only provided a phone number +[redacted]11 for updates. We were not given a lost luggage form, and I was unaware of its necessity since losing luggage isn't a common occurrence for me. After a day, it was discovered his luggage was mixed up and the wrong one was sent due to similar claim numbers. Today, I called the provided number and was informed a telegram would be sent to expedite the search. However, the man arrived from Colombia without his warm clothes in the bag! He's left in winter without appropriate clothing or shoes. I urge you to speed up the search process or provide compensation.