Ryanair Customer Service Issues

Upon arrival yesterday at Dublin Airport from Cologne on flight FR8036, I noticed my luggage was damaged. After unsuccessfully trying to reach the Ryanair direct phone line, I reported the issue to a staff member who directed me to file a claim on the website. Although I was informed that I should have reported the problem before leaving the security zone, I was unaware of this requirement. In a previous incident with another airline, I was also advised to report the issue before leaving the airport. I am seeking assistance as I prefer a repair contribution for my damaged Samsonite suitcase rather than a replacement. The damage includes two hinges ripped out of the case, and I have images available for submission.

On June 26, [redacted], I returned home from Skiathos and unfortunately, my suitcase arrived damaged on the conveyor belt. I reported the issue at the Lost and Found desk and received written confirmation. The next day, I completed the form and submitted it along with a picture of the damaged suitcase and my bank details to Ryanair. However, I have only received a confirmation letter stating that the matter will be resolved. I have repeated this process three times without success. There has been no progress on the matter. I kindly request assistance with this situation, especially considering my frequent flights with Ryanair. I am truly bothered by this situation. The suitcase belongs to my husband, Thomas Kuehtreiber.

I purchased 2 Ryanair tickets in October [redacted] and February [redacted] for flights in June [redacted] which were canceled due to Covid-19. Ryanair requested further information for processing my refund, but the necessary details are missing from the myRyanair app, through which I booked. I have proof of payment through bank statements. Any advice on how to proceed? Thanks, P. Muller

When I booked flights to Cyprus for my wife and myself, I made it clear that my wife has dementia and it is essential that we sit together during the four-hour flight due to our disabilities. Today, I contacted the booking agent to confirm our seating arrangements for our first trip abroad. I was informed via email that in order for us to sit together, I need to pay an additional EU94. Having already paid nearly £[redacted] for the trip, this extra charge is upsetting considering our limited budget. I kindly request Ryanair to waive this fee as we were not previously informed about the additional cost to sit together.

Good morning! My name is Edson S. and I'm here to express my total frustration with Ryanair. I had a reservation from Lisbon to Brussels on September 5th. Due to family reasons, I decided to change the date to September 14th. I went on the Ryanair app, searched for the date, and saw it was available. I selected the date and started the change process, but before that, information about the change fee appeared stating I didn't have to pay anything to make this change, just continue with the process and provide payment details. When I provided the payment details, it redirected to PayPal, and I went back and started the process again. The same information appeared that I didn't have to pay for this change, so I took screenshots at every step of the process. When I finished, I received an email from PayPal saying I paid 91.00 euros to Ryanair. But if they said I didn't have to pay and just had to fill in the payment details, why did they charge me? I have all the evidence of this process, and I feel deceived by Ryanair.

To whom it may concern, I am extremely disappointed with the unpleasant experience I had with Ryanair. I flew from Denmark to Spain on September 25th to the 30th. My flights were FR [redacted] from Copenhagen to Madrid and FR [redacted] from Barcelona to Billund. During boarding in Copenhagen, the ground support did not check our passports. In the past, when traveling in Europe, I always used my Danish residence card without any problems. However, upon returning in Barcelona, the ground support insisted on seeing our original passports. Despite showing our Danish residence cards and digital passport versions, we were denied boarding. The ground support's attitude was unhelpful and she refused to communicate or escalate the issue to someone with more authority. I suspect this treatment was rooted in racial prejudice, as Danish citizens could board with their residence cards, but we were not allowed with ours. I am lodging a serious complaint regarding Ryanair's lack of responsibility in checking passports, their insistence on original passports, poor communication, and discriminatory behavior. I regret choosing Ryanair and will be sharing my negative experience widely. Sincerely, Hanchi

I am seeking assistance with redeeming a voucher for a flight that was canceled in [redacted] due to the pandemic. When I enter the 18-digit number provided, I receive an error message stating the number must match the recipient. I have successfully redeemed vouchers in the past and need to use this one for a flight from Barcelona to Luton on December 31st. I am unsure why there is an issue now and would appreciate it if you could verify if the voucher is intended for another recipient. If so, please provide me with a new voucher number. My name is Danny W. and the voucher number is [redacted][redacted]1. Thank you for your prompt and professional attention to this matter. Best regards, Danny W.

Dear Sir or Madam, I am writing to address an issue with a recent flight booking I made for a trip to Milan. Our flight was scheduled to depart on October 15th at 08:15 from Liszt Ferenc Budapest Airport. Unfortunately, the plane experienced technical difficulties delaying our departure. Despite several attempts, we were unable to take off as planned, resulting in over eight hours of waiting at the airport. As a result of this extended delay, my companions and I were unable to travel to Milan as scheduled and incurred additional expenses for accommodations, activities, and transportation that were non-refundable. Given the circumstances, I kindly request a full refund for the cost of the flight. I have attached all relevant documentation for your review. Thank you for your attention to this matter, and I look forward to hearing from you soon. Sincerely, Peter Mero

I flew with Ryanair to Manchester on 7/10/[redacted]. Unfortunately, I had difficulty checking in on your website and had to pay SEK [redacted] at Göteborg airport using my daughter's card as mine didn't have enough funds. To my surprise, I later noticed a withdrawal of [redacted] Swedish kronor on 10/15/[redacted]. Please address this immediately. It's concerning that money was withdrawn from my bank card without notification. I trust you will rectify this promptly. Otherwise, I'll be forced to escalate the issue. Rest assured, I hope for a swift resolution to this matter.

We left with plenty of time at 2:30, as the trip usually takes only 1 hour 20 minutes. However, we were delayed on the M1 due to a major accident for over an hour and a half. After the traffic started moving, we were redirected off the motorway. Our flight was at 18:40, and we had Fast Track booked for 18:30, but when we arrived at the boarding gates, they were already closed. I attempted to reach someone via phone and live chat but had no luck. When speaking to Molli on live chat, she was unable to assist much and then got disconnected when trying to transfer me to a service agent. At the airport, there was no one from Ryanair available to help. We had paid a considerable amount for the flight and parking. Unfortunately, there are no other flights to Limoges, and we were supposed to return on flight BFJ8TE on Saturday. We kindly request a refund as missing the flight was beyond our control. We plan to rebook the trip for next year, as this was our final vacation of the year. Thank you.

Dear Customer Service, Booking Reference Q6R87P I am writing to inform you that due to a recent COVID-19 diagnosis, Mrs. Miller is unable to proceed with our upcoming flight from Lanzarote to Liverpool on the 11th of November. Following health guidelines, she is currently self-isolating and undergoing treatment for this condition. We have been asked to assist with contact tracing efforts by providing information about individuals who may have been exposed to the virus. We have created an account on the NHS Test and Trace website (Account ID za191c2c) as requested for this purpose. In light of these circumstances, we kindly request vouchers or assistance with rearranging our travel plans. Your understanding and support during this challenging time are greatly appreciated. Thank you for your attention to this matter. Best regards, MR and Mrs. Miller

Last November, Ryanair rescheduled my flight, and I requested a refund through the booking agent, Esky. After many follow-ups, Esky redirected me to apply for the refund directly from Ryanair. I faced issues submitting my bank details on the Ryanair website, even though they were correct. After contacting Ryanair's live chat, sending screenshots, and emailing all refund information, my problem remains unresolved. During a two-hour live chat, the agent promised to send the chat log but never did. After 28 days, I received a generic email asking me to resubmit. Concerned about my data privacy, I provided bank statements and personal information via email based on the agent's advice, but it seems it didn't reach the right department. In a recent live chat, the agent claimed my email was incorrect, leading to validation issues. However, Esky confirmed my email within 30 seconds, contradicting Ryanair's response. I feel frustrated by the delay in refund, misinformation, and mishandling of my personal data by Ryanair.

I missed my flight due to poor communication regarding issues at Stansted airport. Despite arriving on time, I wasn't informed about the airport's logistics and staff shortages. Although Ryanair was aware of the situation, they failed to notify passengers. Travelling with my 82-year-old mother, who was exhausted, we witnessed others panicking about missed flights. The chaotic scene included crying babies and a general sense of distress. To prevent a repeat incident, I arrived three hours early for my return flight but was denied check-in for being too early. This resulted in missing two days of our holiday, taking a €[redacted] taxi to our destination and facing problems at the Spanish border due to outdated passenger locator forms. I believe Ryanair should cover our missed hotel night, the taxi to Malaga, and issue an apology for not warning about the airport delays. It's crucial for them to train staff on the implications of rebooking flights in terms of locator forms.

I traveled from Rome to Brindisi on Sunday, August 29th, at 11:30 am. My reservation number was O8BZ8Z. Upon arrival from Atlanta, GA, on a Delta flight, I encountered exceptionally rude service by a gate agent at your gate, even though my ticket had priority status. Despite explaining my situation after a long flight, the agent was unhelpful and insisted on charging me to check my small carry-on. This treatment was unacceptable, especially since the senior flight attendant later acknowledged I should have been allowed to check it for free. I have been unable to reach anyone at Ryanair to address this issue. I have already raised a dispute with my credit card company regarding the $69.99 charge (payment receipt 08BZ8Z-02) and expect a refund and an apology for the ordeal. I am greatly disappointed by this poor service from Ryanair, as I had previously heard positive feedback. I hope this matter can be resolved promptly. Sincerely, Tamara Fuchs

Hello, I purchased a holiday deal through Wowcher. Upon arriving at the airport, I discovered I had to pay for my luggage. I paid online without issue. However, upon reaching Barcelona airport, I was charged again. The staff were incredibly rude and treated passengers poorly, making us feel like animals. I am seeking a refund for the duplicate luggage payment. The flights from London to Barcelona and back were excellent, but my experience at Barcelona airport continues to haunt me.

I booked a holiday through Wowcher and when I arrived at the airport, I discovered I had to pay for luggage, which I did online without any issues. However, upon arrival, Barcelona airport charged me again for the luggage. The staff there were rude and treated passengers poorly. I'm seeking a refund for the second luggage payment. The flights from London to Barcelona and then from Barcelona back to London were great, but the experience at Barcelona airport was awful.

Hello, I am reaching out to address a flight date change that has caused significant inconvenience for us. We initially booked a flight for 5 people from Eleftherios Venizelos in Athens, Greece to Bologna, Italy departing on the 31st of December. However, we were recently informed that the flight has been rescheduled to the 2nd of January. This change has created complications as we have already taken time off work and need to adjust our hotel arrangements at additional cost, which we are not willing to incur due to the short notice of the change. We kindly request for you to cover the extra expenses for the two-day extension in Bologna, as it was unexpected and impacts our carefully planned budget for this trip. Having been loyal customers for a decade, we hope for your support and understanding during this unforeseen situation. We eagerly await your response. Thank you for your attention.

I would like to redeem a voucher that was purchased using my credit card, but my sister's name is on the voucher. My name is Joan O'Connor, and my sister's name is Margaret Shankey Smith. The voucher number is [redacted][redacted]1. We had initial flights booked to Lanzarote for the 18th of April [redacted], which were cancelled due to Covid-19. If I am unable to redeem the voucher, I kindly request a refund of [redacted].38 euros or for the voucher to be transferred to my name for future use. I have a flight with Ryanair to Lanzarote on the 25th of November and would like to use the voucher to book 20kg bags. Thank you. Best regards, Joan.

On October 29, [redacted], I checked in online for my flight to Lisbon from Dublin. I had already prepaid for my baggage during booking. Unfortunately, upon arrival at the airport, I was mistakenly charged again when I weighed my bag on a scale for the special conveyor belt. I promptly reported the issue at the check-in counter and received a receipt (REF: FR7328/NES3QK). They assured me a refund would be processed back to my bank account within seven days from October 29th. Despite numerous attempts to reach Customer Services, I have not received the refund. I've spoken with a representative named Molli, shared my email address as requested, but have yet to receive any further communication. David A. Curran. Please acknowledge receipt of this message.

Sehr geehrte Damen und Herren, ich habe soeben Ihre E-Mails in meinem Spamordner entdeckt. Es ist mir unklar, warum Sie einen Betrag in Höhe von [redacted],94€ mit der Buchungsnummer [redacted] von meiner Kreditkarte abgebucht haben, da ich diese Transaktion nicht autorisiert habe. Zum Zeitpunkt der Abbuchung befand ich mich auf einer Pauschalreise auf Mallorca mit Rückflug inbegriffen. Ich bitte höflichst um Rückerstattung des fälschlicherweise abgebuchten Geldes und werde andernfalls rechtliche Schritte einleiten. Ich bitte um Ihr Verständnis und Ihre Hilfe, um herauszufinden, wer diese Buchung bei Ihnen vorgenommen hat. Sollte keine plausible Erklärung gefunden werden, sehe ich mich gezwungen, die Polizei einzuschalten und rechtliche Schritte bezüglich dieser unerklärlichen Abbuchung von meinem Bankkonto zu unternehmen. Ich wäre Ihnen dankbar, wenn Sie mich in dieser Angelegenheit unterstützen könnten. Mit freundlichen Grüßen, P. Fatemi Buchungsnummer: [redacted]