Ryanair Customer Service Issues

Dear Sir or Madam, On August 24th at 5:40 PM, my partner and I were scheduled to fly back from Athens International Airport to Memmingen, Germany via Ryanair. Our booking reference is: TC2HJQ (2 Persons). After completing check-in, we struggled to find our way due to language barriers and only reached the gate at 5:30 PM. The colleague there informed us the gate was closed and our reservation was canceled. We did not hear any last call announcements. Now, we are forced to wait for a flight on August 25th to a different destination (Frankfurt am Main) with rebooking costs of €[redacted], in addition to all other transportation and accommodation expenses. It is worth noting that on our outbound flight from Memmingen to Athens on August 14th, we also experienced a delay of more than 30 minutes at the gate. We would like to request compensation for these inconveniences. Sincerely, Waleed Watfa

I have flights booked for 3 people to Cork. We have our COVID passports, 3 jabs, and locator forms printed. I managed to check in and print one boarding pass using flight ref. EDHHGX. However, I am unable to print the other 2 boarding passes as the system prompts me to upload documents I already have. Our departure is on the 30th and return on the 8th of September. I'm feeling extremely frustrated and helpless as no one is available to assist over the phone, through messages, or on chat. Mollie has been trying to resolve this issue for a considerable amount of time. Thank you for any help you can provide.

Good morning, I received a voucher for a canceled flight, but it was issued in the name of one of the passengers instead of the person who made the reservation. The voucher needs to be changed to my name, Manuel Luis Martin de la Fuente. Here are the details: Booking ID: [redacted] Name on Voucher: Jesus Sanz Voucher Code: [redacted][redacted]1 Amount: 38.39€ Expiration Date: 04/30/[redacted] Reservation Reference Number (PNR): WYBUWG To utilize the voucher, visit the airline's website for instructions on how to make a booking. Thank you for your prompt attention to this matter.

I have reserved a car rental with Hertz through Ryanair. Here are the details: Name: Paul Vella Booking Number: [redacted] Dates: September 20-27, [redacted] Pick-up Location: Perugia airport Car Type: Jeep Renegade Insurance: Full Cover I have received the insurance documents, and in Section 5, "What is not included," it states that claims related to damages or losses to vehicles, property, or persons are not covered. I am unsure if this means that in the event of a collision, the insurance will not cover damages to the other party, or if damage to property like a wall or street light won't be included, or even if incidents involving pedestrians are excluded. In my country, insurance must include Full Third-Party Cover. Please provide clarification promptly. Thank you, P.V.

Hello, I recently booked a ticket from Málaga to Palma de Mallorca for flight FR5677. However, upon arrival at the airport, the check-in attendant mentioned that I should have checked in no later than 2 hours before the scheduled departure time of 20:55. I reached the check-in desk at 18:54 and had to pay €[redacted].20 for 3 passengers due to this oversight. While the flight was delayed by over 1 hour, there was no prior indication of the 2-hour check-in requirement in my reservation. I am requesting a refund for the €[redacted].20 charge as I believe I arrived within the appropriate timeframe. I appreciate your prompt attention to this matter. Sincerely, Mikhail B.

I bought a Ryanair ticket from Palermo to Madrid for September 28th. I entered my name (AMADEO MARTIN) in the first name field and my last name (REY CABIESES) in the last name field. However, in the confirmation email with booking number R3ML8L, they listed the reservation under the name AMADEO MARTIN CABIESES, omitting my first last name, REY. I have tried calling Ryanair but they are not available at this time. I also tried to explain the issue through the Chatbot, but I kept getting placed on hold, and when it was almost my turn, I would get disconnected. After several hours, I have not been able to resolve the problem. I noticed that passenger names can be changed within 48 hours of booking, but I have been unable to do so because of the difficulty in contacting you, the ones responsible for the mistake. It is clear that I will not be allowed to board the flight from Palermo to Madrid with the incorrect name on the reservation. Today is Friday, September 3rd, and your offices in Madrid do not open until Monday at 8:30 in the morning. Please advise me on what I can do to fix this issue, as it has consumed many hours of my time. I am aware that this is not the first time such an incident has occurred with Ryanair. An Italian friend of mine experienced the same problem and had to pay to correct a name that was incorrectly entered by your staff. I hope the same does not happen to me. I am awaiting your response. My phone number is +[redacted]2 and my email is [redacted]

I have not yet received the refund for the Ryanair flight that was canceled, despite applying for it. The booking reference is OCEH2K and the flight number was FR3822 from Toulouse to Dublin on August 5th, [redacted] for passengers J.M. and B.M. The payment of €[redacted].96 was made using a Visa credit card. Even though I applied for the refund on the same day I received the cancellation notification via email on 01/07/[redacted], I have not received the reimbursement. I am disappointed that Ryanair has not kept its promise of providing refunds within 7 working days. I sent an email on 08/17/[redacted] regarding this issue, but I only received an automated response with the reference number [redacted]6.

We missed our flight on 05/09/[redacted] at 6:15 am due to lengthy security procedures. Unfortunately, my 75-year-old mother became ill while rushing to gate 48 for Dublin. Despite our early arrival, the slow security process prevented us from boarding. Consequently, we lost money on hotel reservations for seven people, two hired cars in Dublin, airport transportation costs, and my mother's health has deteriorated. She is now dealing with high asthma and blood pressure. We pleaded with the airline to accommodate us, but the security delays had already disrupted our plans. My mother's disappointment at missing her dream trip to Dublin is heartbreaking. Please assist us in understanding the process to seek compensation for these financial losses. We appreciate any help during this difficult time.

Good morning, I recently returned from Faro to Porto with RYANAIR and I am extremely frustrated with the service received. I traveled with my daughter, who had a 5kg bag and one cabin luggage. The gate attendant insisted I pay €45 for my luggage as I did not purchase the priority boarding pass, even though my luggage adhered to the specified dimensions. On the outbound flight from Porto to Faro, there was no mention of additional fees. I am confused as the cabin luggage policy does not specify it is only for priority passengers. I am disappointed by the inconsistency and lack of clarity in your baggage policy. I request clarification on this matter. Regards, Apolline Freulon.

My family booked four flights from Luton to Knock for tomorrow morning with a return on Monday, September 20th in the evening. We all secured priority boarding with cabin baggage. Unfortunately, I discovered that my passport had expired and had to book a separate flight to Dublin with BA, as they accept my driver's license as ID. I'm hoping my passport arrives in time for the return flight, but I'm uncertain. I have two questions: first, can I use my return flight if I haven't checked in for the outbound one? Second, can my family use my luggage allowance or receive a credit from my flight for checking in a bag? I understand it may seem irresponsible that I let my passport expire unknowingly, but I've had a challenging year with both my parents battling cancer. I cared for my mother until she passed away in June. We are now taking my father to our holiday home in Ireland, which will be emotional. I appreciate your understanding, especially as my family frequently travels with Ryanair. Thank you, Sharon S.

Hello, I have a flight booked from London to Lisbon on September 12 and from Lisbon to London on September 20. Due to the Covid restrictions in the UK, I won't be able to quarantine upon my return because of work commitments. I have been attempting to change my flight online for the past week but keep receiving a message stating that it can't be done. I need assistance in changing my flight to avoid losing the costs. My reservation number to Lisbon on September 12 is C5ZHKC. I am João Brito, and you can reach me at [redacted] I eagerly await your response. Thank you.

Dear Sir or Madam, I have not yet received a booking confirmation for my reservation (M6BS6C) for the flight on October 23, [redacted] (FR [redacted]) at 6:55 AM from Frankfurt International to Malaga (arriving at 9:55 AM) and the return flight on October 31, [redacted] (FR [redacted]) at 6:55 PM from Malaga to Frankfurt International (arriving at 10:00 PM). Without this confirmation, I assume the booking has not been successful. I kindly request that you confirm my reservation by September 11, [redacted], or I will need to seek alternative options. I await your response by the stated deadline. If any charges are made to my credit card after this date, I will promptly dispute them and take appropriate legal action. Thank you. Sincerely, Salvador and Eva-Maria Salguero Sanchez

Hello, My husband and I have a flight booked from Tel Aviv to Milan on September 17th at 14:45 (Flight - FR2006). We are both fully vaccinated (3 doses) and possess a vaccine permit in Hebrew and English. The Italian government website states that a vaccine permit OR a molecular test is required. However, a friend recently had a similar experience flying with Ryanair to Milan and was requested to present both a negative PCR test AND a vaccine permit. She only had the vaccine permit and was unable to board the flight. I am concerned this may happen to us. Therefore, it is crucial for me to determine if, despite being vaccinated and having a permit, we must also obtain a molecular PCR Covid19 test. Additionally, what other essential documents are needed for entry into Italy? Thank you, Noah

Dear Sir or Madam, On 06.08.[redacted], I received an email from you confirming the refund request. The amount of [redacted].36 euros should have been credited to my account within 5-7 days. Unfortunately, this amount has not yet been received in my account. I previously emailed you on 15.08.[redacted] requesting a review of the transfer, but I have not received any response, which I find disrespectful as a loyal Ryanair customer. Therefore, I now request that you transfer the aforementioned amount within 14 days, or I will be forced to take legal action. Please acknowledge receipt briefly. I have attached a copy of your email dated 06.08.[redacted] for your reference. Thank you in advance. Best regards, Tatjana Richter Ryanair Ryanair Group Customer Service (Ryanair DAC, Lauda & Malta Air) Our Ref: C17VYL Dear Customer, We confirm your refund request instead of a travel voucher for your unused booking. Your refund request has been processed using the payment method originally used for your booking. Please allow 5-7 business days for your issuing bank to credit this refund amount back to your account. The refund amount to be credited to your credit/debit card/payment method is: EUR-[redacted].36 Payment Method: DL Please note that the issued travel voucher has been invalidated and cannot be used any longer. Best regards, Your Ryanair Group Customer Service (Ryanair DAC, Lauda & Malta Air)

Customer Service for Ryanair Group (Ryanair DAC, Lauda, and Malta Air) Reference Number: HYF9UA Good evening, I successfully requested a refund through the link in the email. They confirmed that the refund will be processed within 7 days using the same payment method I initially used. However, I used a prepaid card linked to PayPal on the EDREAMS website, and since then, the linked prepaid card has expired. Now I am concerned whether the refund will be credited to my PayPal account or if there will be any issues due to the changed linked card.

We had a flight booked with Ryanair that was cancelled due to the pandemic. We were initially offered a voucher which we later converted to a cash refund. After informing Ryanair via email that the original payment card was no longer valid and providing a new account for the refund, they attempted to refund the defunct account. Despite multiple attempts to reach them by phone, I have had no success. I simply request that the refund be issued to a different account. I believe there may be others facing similar issues. My flight details are as follows: Flight Reservation: Q3DUNS LONDON STN to MURCIA RMU on 06/05/[redacted] MURCIA RMU to LONDON STN on 11/05/[redacted] Total: £[redacted].00 I appreciate any assistance. Thank you. Regards, Gary

Dear Sirs, I am writing to express my dissatisfaction with the unprofessional conduct of your customer service team. During a lengthy call, I outlined my issue without receiving any assistance. I am requesting the invoice for my online check-in on September 15th, for flight Ref. Z7UGHC from Copenhagen to Rome. I used my personal credit card with the last numbers [redacted] to pay for the priority service and now require the receipt for my expense report. I have attached a copy of my boarding pass for your reference. Please include the following details on the invoice: AVIOGEI AIRPORT EQUIPMENT SRL Attention: Mrs. Sonia Annovi Via dei Cardi 1 [redacted] Ariccia – Rome VAT: [redacted]2 I anticipate your prompt response. Thank you for your assistance. Best regards, Silvia Salemi Aviogei Airport Equipment Srl External Relations & Marketing Manager Ph. +39 06 92 78 [redacted] Fax +39 06 92 78 [redacted] Via Campoleone Tenuta, 13 [redacted] Aprilia - LT - Italy Email: [redacted] Website: www.aviogei.it

Ref: Q3DUNS Good morning, I am following up on our request for a refund of our voucher valued at £[redacted].79. Initially, we requested the refund to be transferred to a different account as the original payment card is obsolete and the company is no longer in existence. However, we received an email on June 18th at [redacted] stating that the refund was processed back to the original payment card, which is no longer valid. As the funds might have been returned to you, we kindly ask for someone to get in touch with us so we can provide an alternative account for the payment. We have been unsuccessful in reaching out via phone to various numbers and have also emailed [redacted] and [redacted] with no response. Best regards, Gary C.

We had difficulty checking in online and couldn't reach the helpline as it was closed. Airport staff suggested paying £55 each at Gatwick, promising we could be reimbursed by the Ryanair help desk in Dublin. However, upon arrival, we were told to contact customer services. After making a claim online and waiting for weeks, we were informed the airline is non-refundable and not entitled to a refund. Despite following all given advice, we were told we should have contacted them 24 hours before the flight, which was not possible under the circumstances. We are seeking the reimbursement of the check-in fees as recommended by Ryanair staff to ease the financial burden of £[redacted] for four people.

On my flight to Malaga last Monday with my 10-month-old grandchild and daughter-in-law, I experienced distressing treatment from a Ryanair cabin crew member. While carrying my mobile phone and e-cigarette to the toilet for safekeeping next to my grandchild, I was wrongly accused of intending to smoke. Despite explaining the situation and offering to leave my items outside the toilet, the staff member seized my e-cigarette for the duration of the flight. Later, another passenger in a stag group was caught smoking in the toilet, yet I was unfairly targeted again by the same staff member. We were escorted off the plane by police, but in the end, the crew member confirmed to the authorities that I did not smoke. The whole ordeal left me deeply upset and shocked at the treatment I received.