Ryanair Customer Service Issues

Dear Ryanair, I am writing in regarding my refund request with reference number V2GLYI from March 24, [redacted], when my flight was canceled. I received emails on April 10, assuring me that my refund application was in process as per EU261/[redacted] regulation. Today, I was surprised to receive an email offering a voucher, which I did not request. I am entitled to a full refund within 20 days, and I urge you to honor this request. I have been patient during these challenging times, and I expect to receive my refund promptly. Sincerely, Gemma G.

I requested a refund for a flight I had to cancel (ref.LDSD3B) back in March. It was a hassle to submit the request multiple times, but I eventually got confirmation that it would be processed within 20 days. On April 6th, I received an email acknowledging the delay due to high volume of cancellations. Despite this, I later got an email offering a voucher instead of a refund. I want to clarify that I specifically requested a refund, not a voucher. When I clicked the link to claim my refund, I was directed to a page that did not offer any refund options. I need assistance to ensure my refund request is processed as originally intended. Thank you for your attention to this matter. - Eric Bellis

Good morning, I am Vladimiro Ceschi. On April 6th, you informed me via email about the cancellation of flight S2YV2F and requested me to proceed with the ticket refund. I successfully canceled on the same day, receiving a confirmation email from you on April 7th stating that the refund was being processed. On April 10th and 11th, you sent me emails updating me on the progress of the refund process. Then, on April 23rd, you emailed me offering a voucher of [redacted].94 euros, but I would like to clarify that I prefer a refund over a voucher, especially considering my ticket cost [redacted].91 euros with insurance included. My questions are why am I not receiving a refund for the flight money and why is the amount lower? I look forward to hearing from you. Regards, Vladimiro Ceschi.

I received an email from Ryanair, providing an update on the cancelled flight to Ibiza in April [redacted]. Initially offering a voucher, they later mentioned a refund option that will be processed after COVID-19 restrictions are lifted. Despite applying for a refund as instructed, I faced difficulties with the email delivery. I clarified my request for a refund instead of a voucher and expressed concern over the delayed processing tied to the pandemic. Seeking prompt action due to financial constraints, I raised the issue of costly phone calls and inquired about efficient communication methods. Recently, Ryanair sent another email with a voucher code, prompting questions about acceptance and potential future refund eligibility if the voucher remains unused. Clarification regarding accepting the voucher and potential implications on future refunds is sought from Ryanair.

Subject: Rebooking Inquiry for Flight Reservation UCG6XX Dear Sir or Madam, On June 24, [redacted], I booked a flight from Berlin to Heraklion on December 22, [redacted], for the following passengers: Fabian Stefan, Sophie Stefan, and Anape Camingue. The return flight is scheduled for July 15, [redacted]. Currently, there are no flights operating, but Greece aims to reopen for tourism by July 1, [redacted]. I have the following questions: 1. If the reopening is delayed to July 1, [redacted], would I be able to reschedule the flight free of charge? If a free reschedule is not possible, and you are forced to cancel the flight due to non-operation, I will expect a refund of the costs. 2. How soon will you inform me about your decision regarding the flight operation? (I do not wish to fly only to be put in a 14-day quarantine). Please kindly provide an update. I request to be contacted via email within the next 7 days concerning this matter. Best regards, Fabian Stefan

Dear Support Team, I am currently in Vilnius, Lithuania, and on March 17, [redacted], I made a flight booking for that same day from Vilnius to Paris through Opodo. The flight details are as follows: Booking Reference: [redacted] Opodo Booking Reference: [redacted] Passenger: Jules BRILLAIS Route: Vilnius → Paris Baggage: 2 bags up to 40 kg Billing Information Name: JULES BRILLAIS Email: [redacted] Total Price: [redacted].32€ The original flight scheduled to depart Vilnius Airport (VNO) at 17:45 on March 17 was canceled, and I received notification of a new departure date. Unfortunately, I have been unable to access the updated ticket information to find out the new departure date. As a result, I am still in Vilnius, unable to travel, and considering returning to France in the coming weeks. I am requesting a refund of [redacted].32€ in accordance with European Law for the flight that I did not take. Thank you. Jules BRILLAIS

Recently, I was informed that my flight from MEMMINGEN to CRETE on 24.06. - 08.07. was canceled. I contacted customer support to reschedule and was assured over the phone that the new dates would be departing on 01.07. and returning on 19.07. Sadly, the confirmation email I received shows the flight departing for Crete on 08.07, a week later than confirmed. My reservation number is GC9C8R. It appears there was an error made during the booking process. Please correct the flight dates to the agreed upon 01.07. - 19.07. and provide a new confirmation with the accurate information.

On March 19, I requested a refund due to a flight delay of over 6 hours on our way back from Barcelona Giron (FR6391). Yesterday, I received an email stating that our flight from Düsseldorf Weeze to Barcelona and back (booking number: KBPL2U) was canceled. I had already requested a refund on March 19. Today, when I tried to do so again, I was unable to proceed because of the previous refund request. It has been over 2 months, more than 3 days further since my initial request. The delay in processing the refund is unacceptable. I understand the impact of Covid-19 on operations, but after waiting for 2 months, it is not a satisfactory explanation. I urge for a prompt refund. As a regular Ryanair traveler, I have never experienced such a lengthy process. Please address this matter promptly.

Hello, I have attempted to contact Ryanair through various numbers found on Google. Uncertain how long it will take to receive a response this way, but I am giving it a try. I have noticed there are flights available from Dublin to Lisbon for today and multiple options over the next 2 weeks. I am interested in a one-way ticket to Lisbon to stay until further notice. Considering the current circumstances, I have questions about whether the Irish Government permits travel, if the Portuguese Government allows entry, and if the flight from Dublin will proceed as scheduled. In the event of a cancellation, I prefer a refund instead of rescheduling for a later date due to uncertain travel plans. I am eager to reach Lisbon where there is an apartment waiting for me. Thank you, Glenn

My flight got canceled, and I want to change the date, but the system won't allow it, citing "change of route" as the reason. I am only looking to change the date, no other modifications needed. I am confused about how to proceed or whom to contact. Does Ryanair have any phone numbers for assistance? UPDATE 25/05 --> After a 45-minute wait on an expensive customer service call, I was able to make the change. The service experience was satisfactory, with clear explanations and polite behavior from the representative. However, this change cost me a significant amount due to the cancellation by the company and the malfunctioning online tool. Ryanair should offer a toll-free phone line, enhance customer satisfaction, and improve support policies.

Our flight to Alicante on the 16th of June was cancelled by Ryanair. Our return flight on the 1st of July remains scheduled, but we cannot use it due to the cancellation of the outbound flight. We aim to transfer our bookings to October, but the system is applying a £90 admin fee to change the July booking. We believe this is unjustified given the circumstances of Covid-19. We need guidance on transferring the July flight without incurring this penalty. Our attempts to contact Ryanair via phone have been unsuccessful.

Our flight from the USA to Europe got cancelled by Delta. Sadly, we won't be able to take our trip and utilize RyanAir services since traveling to the UK is not feasible amid Covid-19. With our flight scheduled for 6 June [redacted] and 4 of us traveling, we'd appreciate a refund or a travel voucher for the planned date in [redacted], specifically 8 June [redacted]. Our reservation number for flight FR817 is JUDF5L. Additionally, we must cancel our rental car reservation.

Subject: Refund Request for Ryanair Flight O13WKI I am writing regarding my cancelled Ryanair flight O13WKI scheduled for 26th April with a return on 10th May, from Birmingham to Lanzarote for a total of 4 passengers. Due to Covid-19, the flight was cancelled, and I am seeking a refund of the total amount paid, which is £[redacted].92. As my previous payment account is now closed, I kindly request the refund to be processed to my new Nationwide Flex Account with account holder Paul Masterson, sort code 07-04-06, and account number [redacted]1. Despite several attempts since 27/04/20 to secure this refund, I have only received generic email responses. I would greatly appreciate a more personalized and timely resolution to this matter. Thank you for your attention to this request.

I have been waiting for a month for my refund for flight F7V1HT for all passengers on this booking made on May 2, [redacted]. I received an email from you asking if I wanted a voucher or a full refund, and I requested the refund. Many people I know have already received theirs, so I am unsure why mine has not arrived yet. Thank you, Enrico Pirotta.

I am still waiting on two refunds and have not received any updates. The first one is for my East Midlands to Alicante flight on the 8th of May with a return on the 16th of May. I submitted the refund claim on the 27th of April and have proof of the submission. The second refund is for my Stanstead to Santiago flight on the 9th of May with a return on the 5th of June. I submitted this claim on the 16th of May along with proof. I have not heard anything regarding either claim despite other airlines processing refunds promptly. I was refunded by Jet2 over three weeks ago for a flight that was scheduled for the 12th of June. As a loyal customer who has just booked another Ryanair flight today, I would appreciate receiving these refunds. I expected them before rebooking and it has surpassed the time frame stated on your claim, which is 20 working days plus 5-7 processing time. Please provide an update, or I will have to dispute these charges with my credit card company. Thank you. Karen H.

I need assistance urgently. I have misplaced all my Ryanair tickets in the app. I am unable to locate them and have not received a response to my emails. The booking consisted of 10 tickets for a family vacation. My name is E.K., email: [redacted], and phone: 0[redacted][redacted]. I have retrieved three booking numbers. I have accessed one ticket with booking number RD1K5R, while I am unable to open the other two tickets with U3QMJS. The names on the tickets are S.D. and her children S.L. D. and A. D., flying from Prague to Bari on July 20th, and H. D. and her sister S.L. D. on July 31st from Bari to Prague at 9:50. I am unsure of the next steps to take.

Our flight was canceled in May, and we were given the option to rebook only until the end of August [redacted]. Without knowing the exact dates, we booked flights for July 23 to July 27. We had to pay extra costs because the July fare was more expensive than in May. Now that we have fixed dates, we want to change the tickets again for one week earlier, from July 17 to July 20, from Paphos to Rome and back. However, there are a few issues: 1. There is a penalty for the change, which is almost the same as the cost of the new flight. 2. The fare is not adjusted even though the current advertised rate for this flight is cheaper than what I paid. 3. It is impossible to reach a person from your company to discuss this problem. 4. My emails have not received a response. 5. The chatline only provides automated replies. I expect that considering how you handled the cancellation of my original flight, you should either waive the penalty for the change or refund me the difference in rates, or both as provided by other airlines with similar situations.

My husband, H., initially booked a return trip from the UK to Athens, Greece for us in April [redacted]. This was canceled due to COVID-19. I changed the flight to depart on July 15 from Luton to Athens and return on August 29 to the UK through my Ryanair account, paying an additional £[redacted]. However, on June 30, H. received an email from Ryanair saying the July 15 reservation was canceled. When trying to apply for a refund online, it indicated that an application had already been submitted, which is not the case. We have not been able to reach them by phone or online chat for clarification. We are concerned about losing our money if the refund application is not processed before the scheduled flight on July 15. We seek a full refund for both flights for myself and my son. Thank you.

Dear all, I'm experiencing issues while trying to book a flight from Bremen to Alicante in August. When selecting one of the four options (priority, etc.), the booking process halts and does not proceed further. I would like to use the credit from a previously canceled flight on March 27, U5Y3FM, due to Covid-19 amounting to €[redacted].48 to pay for this new booking. However, when checking my flight credit on the Ryanair website, it indicates "No outstanding flight credit available." I possess a bonus number and I'm expecting to use it instead of making a new payment. I agreed to retain the credit for future flights rather than requesting a refund, but it seems like the system is not acknowledging it. Could you please assist me with this issue? Thank you, UL

I booked an original flight in January [redacted] for July 6th, but it got cancelled by Ryanair due to COVID-19. Ryanair offered to change my flight instead of a refund, and we were rescheduled for July 7th. Due to ongoing restrictions in Portugal, being an A&E worker in the UK prevents me from self-isolating for 14 days upon returning. I need to move the flight to next month when restrictions may be lifted, but Ryanair wants to charge me a £[redacted] admin fee for this change. The original cost was £[redacted], and the new flight is £[redacted]; I feel penalized for trying to do the right thing. I believe I should be able to reschedule my flight for free under these circumstances.