Ryanair Customer Service Issues

Dear Sir/Madam, I am reaching out regarding changing the plane tickets I purchased from your company for a flight from Athens to Catania on February 29, [redacted]. The booking reference is 1293QV. As a loyal customer who frequently travels for seminars and teaching programs, I had to cancel my recent trip to Italy due to the outbreak of the Coronavirus in southern Italy. I had requested to change my tickets for a future trip, but my proposal was unfortunately rejected, resulting in the loss of my money. Interestingly, a friend of mine who bought tickets for the same dates with Aegean Airlines was given the option to either cancel for a future date or receive a full refund. Seeing this discrepancy, I am hopeful that you will address my request promptly by either refunding the money or keeping the trip date open for future use. I trust that during these challenging times, your company will demonstrate understanding and fairness towards its customers. Thank you in advance for your attention to this matter, and I am confident that you will accommodate my request. Sincerely, [Initials]

Dear Sir/Madam, I am writing to request a change for the plane tickets I purchased from your company for a flight from Athens to Catania on February 29th, [redacted] with the booking reference 1293QV. Due to the current circumstances surrounding the coronavirus, we are required to alter our travel plans. I am confident that you will address this matter promptly by either providing a refund or keeping the trip date open for future use. During these challenging times, with the global health crisis causing widespread panic and affecting many individuals, I trust that your company will show empathy and not leave customers dissatisfied. Being a budget airline should not compromise the quality of service, and it is important to implement a fair policy during crises. I appreciate your attention to this matter and anticipate that you will accommodate my request, ensuring customer satisfaction. Thank you in advance for your assistance. Sincerely, [Customer's Initials]

My daughter and her friends, who are studying in Rome, purchased five roundtrip tickets from Rome to Barcelona for their spring break. The tickets were supposed to depart Rome on Friday, February 28, [redacted], in the evening. Due to a school change, they won't be going to Barcelona anymore and are looking to get a refund from Ryanair. I've attempted to contact Ryanair's customer service multiple times using the provided numbers, 44 [redacted] and 44 [redacted] [redacted], but keep receiving a message about calling restrictions. I am wondering if a letter from the school director could help in securing a refund. Thank you for your assistance as my daughter and her friends are tight on funds while studying abroad in Rome.

We purchased roundtrip tickets from Rome to Athens on October 22, [redacted]. Despite not being informed, we were required to check-in online beforehand. Arriving at the Rome airport March 4, 90 minutes early, we were informed the check-in window had closed 30 minutes prior, resulting in a charge of 55 EUR per person, totaling [redacted] EUR, to board the flight. We feel this lack of communication from Ryanair at the time of booking and failure to notify us before the flight is unjust. We request a refund of the [redacted] EUR to our VISA credit card. To prevent a reoccurrence, we have now completed the online check-in for our upcoming March 8 flight. Best regards, S and L K.

I purchased our roundtrip tickets from Rome to Athens on October 22, [redacted]. Since then, we have not received any communication from Ryanair. On March 4, we arrived at the Rome airport 90 minutes before our flight was scheduled to depart. Unfortunately, we were informed at the check-in counter that the check-in window had closed 30 minutes prior, and we were asked to pay 55 EUR each, a total of [redacted] EUR, to board the plane. We believe this situation could have been avoided if Ryanair had clearly communicated their check-in policy in advance. Other airlines have managed similar policies more effectively by contacting passengers ahead of time. We request a full refund of the [redacted] EUR charged to our Visa credit card promptly. Thank you, S. and L. Kobernik.

I have reservations for multiple flights with various airlines due to travel from Washington DC to Ukraine with stops in Switzerland, and then continuing to Austria, Barcelona, and finally New York. However, concerns about the coronavirus outbreak have me worried about the safety and potential cancellations of my trip. My son and I are scheduled to travel with my cousin and her daughter on parts of this journey, but I fear that any disruptions in one leg of the trip could jeopardize the entire itinerary. I am seeking clarification from Ryanair about their refund policy in case of cancellations, as they are a crucial part of our travel plans. I am hoping for full refunds for all passengers involved in these bookings due to the uncertain situation surrounding the virus. Thank you for any guidance you can provide.

I made a booking through the app for my return flight and selected the Priority option to bring two bags on board for £14. The payment did not go through at first, so I tried again and was informed that the option had sold out. Consequently, I arranged to check in my second bag at a cost of £24. Upon reviewing my bank statement, I noticed that the money was actually deducted for the Priority booking. Therefore, I paid £24 unnecessarily since I only needed to bring two bags, not three. I would like to request a refund for the erroneous charge. The flight details are as follows: Flight No FR9968 from Sofia to Stansted with Confirmation number J4Vd6J departing Sofia at 22:25 on 7/3/20.

I have a question, not a complaint. My friend and I are flying from Bournemouth to Ireland on March 31st. We have purchased the plus fare but we are unsure if our daypacks are small enough for cabin luggage. Can someone please tell me the allowed measurements and the cost per person to put them in the hold? Both packs weigh less than 10kg. We have already checked in, so I assume that doesn't affect this. Please advise. Thank you, Bruce.

I reside in the United States. The US Center for Disease Control has currently prohibited all non-emergency travel to and from Italy, China, Korea, or Iran for the next three months. Due to this official restriction, we are unable to proceed with our vacation plans to Italy. Neglecting this mandate may lead to potential issues reentering the US. We are seeking a refund for our tickets because of the restricted travel. Our reservation number is V8EBMG. Please provide guidance on the available options. - Sharon Snyder-Cooke

Dear Authority, I purchased tickets from your company two months ago with reservation numbers J44B8P and V4Y8HS for flights on March 15th from Stockholm to Gdansk on FR8320 and on March 16th from Gdansk to Copenhagen on FR6844. Due to the coronavirus outbreak, the Turkish government has restricted civil servants, like me, from traveling abroad. Pegasus Airlines canceled my return flight on March 17th from Copenhagen to Turkey, citing the virus as the reason. As a result, I was unable to fly with your company and travel overseas. I kindly request your company to either convert my tickets to open-date tickets, refund them to my credit card, refund a portion of the money, or allow me to change to another specific date. Please assist me and provide me with information. You can reach me at my email address: [redacted]

Hello, I have contacted an agent three times over the phone regarding an issue with a holiday booking made on 7th March with On The Beach. After paying my deposit and realizing that the flexible option was selected, resulting in incorrect dates (29 September to 9 October), I promptly contacted OTB. They informed me of two live bookings and advised contacting Ryanair to resolve the issue. Ryanair agreed to cancel one flight and reschedule for 1st to 11th October, requiring a £44 payment by card. Despite this, OTB insists there are still two live bookings and cannot adjust my holiday until this is resolved. Can anyone provide assistance with this situation?

I recently received two emails from Ryanair notifying me of flight cancellations for my trips to Rome and Naples. Despite their initial promise to assist with alternative arrangements, I found no help when I contacted them. Consequently, I am currently stranded in Athens, Greece. I have existing flights booked with Norwegian Air from Copenhagen to Orlando, and my original itinerary included stops in Rome, Naples, and Copenhagen. I seek assistance in finding a replacement destination that will allow me to connect through Copenhagen. I have incurred expenses for accommodations and have been unsuccessful in obtaining refunds. Any guidance on resolving this issue would be greatly appreciated, as my interactions with Ryanair representatives, particularly at the Athens airport and online, have not been favorable. Grateful for any assistance.

Dear Team, I am still awaiting a response regarding incident/query No: [redacted]. We had booked 6 seats with the following reservation codes for a flight scheduled to depart from Leeds Bradford at 13:35 on July 4th and arrive in Alicante at 16:15. However, I recently discovered that the flight times have been changed to depart at 20:10 and arrive at 23:55, which is highly inconvenient. This alteration was not communicated to us through email or phone; I only noticed it on my RyanAir app. Arriving at 23:55 will cause issues with the car rental office being closed and our 2-hour drive to our final destination. While I understand that flight schedules can change, this adjustment severely impacts our plans. I kindly request to have the flights rerouted to East Midlands Airport, with departure on July 4th at 08:10 (flight number FR9085) and return on July 10th from Alicante at 17:50 (flight number FR9185) for the 6 individuals listed with the reservation references provided. Despite multiple attempts to contact you via phone, messenger, and Twitter, I have been unsuccessful in reaching your team. I appreciate your prompt attention to this matter. Sincerely, Keith Wing

I received an email notifying me that my flight with the reference number CZF2PY on the 19th of September was rescheduled by more than three hours, as well as the return flight. After requesting a refund, I was informed via email that my refund request had been approved. Unfortunately, it has been a month and I have not yet received the refund, unlike my fellow travelers who have. I have attempted to call customer service without success, as I have been unable to connect. I kindly request your assistance in resolving this matter as I am currently out of pocket by £[redacted].98.

I am looking to change our Bristol to Malta flights that have already departed. I tried contacting Ryanair all day yesterday without success. Unfortunately, we cannot travel due to the quarantine requirements in Malta. I am hoping to undo my check-in to proceed with changing the flight dates to a later time in the year through the online change dates option. I would like to change both flights, even though we missed the outbound flight because of the quarantine regulations in Malta.

Hello. I was scheduled to fly this morning, March 15th, from Malaga to Stansted at 7:20 am with a return on March 21st. With the recent announcement of Spain being in lockdown, I attempted unsuccessfully on your website to reschedule our flights to early July as advised by Ryanair. Despite receiving an email allowing changes without fees, your website did not permit me to make the changes. I also tried reaching out via phone, but was disconnected each time. The Bot feature was unresponsive as well. Can you assist with changing our flights? Our departure is only a week away, and if possible, we would like to apply the cost toward a future trip. I understand the challenges you are facing during this difficult time and appreciate any help you can provide. Thank you. - Helen D.

I have a booking to Jordan with multiple flights. Unfortunately, two of my flights have been cancelled - one with them and one with Wizzair. I have reached out for refunds, and they have refunded one flight. However, I still have one cancelled flight with them and a connecting flight with Wizzair that I cannot use due to the cancellations. I am seeking refunds for all flights, including the Wizzair leg, as they are at fault for the travel disruptions. Despite my efforts to contact them since Friday, I have spent over 3 hours waiting on the phone and live chat without resolution.

Hello, I have a 2-week holiday booked from the 25th of March to the 8th of April for myself, my three children, and my daughter's newborn. I booked through Super Escapes with Ryanair, but now the travel agents say Ryanair won't refund the flights since they haven't been canceled. They are pressuring me to either rebook or postpone, but with young children, I am hesitant due to uncertainty. I have until today at 1pm to decide, but this was only communicated to me yesterday. I'm unsure of what to do next and would appreciate any assistance. Thank you.

Subject: Flight Rescheduling or Refund Request Due to Coronavirus Concerns I would like to request the rescheduling of my flight to Athens, Greece, with reservation number H2NGTV, to a future date or a refund for the ticket cost due to the Coronavirus pandemic situation in Greece. The recent travel advice changes related to Coronavirus, which mandate 14 days of self-isolation for all travelers arriving in Greece, have led me to reconsider my travel plans. I have already reached out to you about this matter but have not received any response yet, despite being assured of prompt communication. I would greatly appreciate hearing from you soon regarding the next steps to address this situation. Thank you, J. Anibaba

Hello, I am writing regarding my flight cancellation and the refund process. Three days after the refund was issued on March 12, I have not received the funds either in my Paypal account or on my credit card. I was informed during a chat with Customer Care on March 16 that Paypal had declined the refund and that Ryanair would contact me to arrange the transfer. However, I have not been contacted yet and have received no further information. I have attempted to reach out to Ryanair customer service multiple times since March 16 but have not been able to connect after waiting for several hours each time. I am seeking clarification on the current status of my refund. Thank you for your assistance.