Royal Bank of Canada Customer Service Issues

I am currently located in England. One of your customers, on behalf of her husband K.P. Stanbury, sent a £25.00 sterling cheque to pay for The Stanbury Family Society membership. Unfortunately, the cheque could not be processed by Lloyds Bank in Brixham, Devon due to faint writing, resulting in the payment not being received by the society. The details of the cheque are as follows: issued from Kleinburg Branch, serial no. [redacted], dated 7 September [redacted], payable to The Stanbury Family Society. The account information is as follows: a/c #[redacted]2 at Lloyds Bank plc, Sort Code [redacted], Tiverton Branch. As a small non-profit organization run by volunteers and serving as the Membership Secretary, I kindly request your assistance in resolving this matter promptly. Should you require any additional information, please do not hesitate to reach out. Thank you for your attention to this issue. - Jane B. (nee Stanbury)

I encountered issues logging in my usual way, prompting me to call 1-[redacted]. Despite providing my client number 4[redacted] 0[redacted], I could not proceed. I wish to discuss withdrawing funds from my RBC Direct Investing account [redacted]0, where I hold approximately $[redacted],[redacted] in investments but no longer have a linked chequing account. I aim to occasionally transfer earnings to another bank. As a former RBC executive, I prefer not to close my RBC account but seek advice on cost-effective methods. Should I opt for direct transfers to an external chequing account or consider reopening a standard RBC chequing account? I presently bank with Simplii, having switched from RBC following branch closure. Would it be advisable to consolidate my accounts and possibly close one?

I have been a customer of RBC for nearly 50 years, despite experiencing occasional poor customer service. Unfortunately, since becoming an expat, the lack of care for customers has become even more apparent. My current problem is that I am unable to access my account with RBC. Dealing with automated messages that lead nowhere is frustrating. I urge the company to consider providing live customer service instead of focusing solely on cost-cutting measures in Toronto. I simply want to access my bank account so I can take care of my necessities. Thank you, Serge B. Mombasa, Kenya

On November 2, I mistakenly pressed the wrong button, resulting in a charge of $[redacted].86 being withdrawn from my checking account. I promptly contacted the company, who initially refunded the amount. Unfortunately, they later debited my account for the same amount again. Despite informing them via email, they claimed to have only processed the transaction once. The situation has led to a dispute, and I urgently require the funds for my rent. The company is aware of the issue, and I will provide the necessary correspondence to my bank for verification. I kindly request the swift return of the money, as it was already available and needed for my rent payment. Thank you.

Hello, I'm facing significant difficulty getting in touch with Royal Bank regarding an outdated RBC credit card, as I keep receiving statement balances to an old email address. Despite numerous attempts at calling different numbers, I am unable to speak to a live agent and face long wait times. I am unable to access my account online as it has been deactivated and instructed to contact a number that leads to an irrelevant message. This has been an incredibly frustrating experience for me. I am seeking confirmation that my credit card has been cancelled. I settled the balance and closed the account in person at a branch years ago. Kindly contact me promptly to acknowledge this request and ensure no further statements are sent, as the account is inactive. Thank you,J.L.

After selling our home in Arizona, I, a loyal RBC customer of over 40 years, visited the bank with the check, sales agreement, and security documents. To my surprise, they informed me that the funds would be held for 15 days, with no interest accruing on the $400k deposited. This policy appears unjust given the supporting paperwork provided. Similar transactions could be verified promptly by contacting the relevant parties. It appears that RBC may be knowingly disadvantaging a valued client.

I recently opened a Savings and Checking Account and received a VISA credit card today. I have spent the last hour at home and another three hours on hold over the phone. This has been the worst experience I have ever had with any business or institution. I am unable to get through to cancel my account. I had a frustrating 1 hour and 13 minutes trying to set up online banking before being locked out. Now I am experiencing long hold times to speak with security. If my card were ever stolen, I would be helpless trying to report it. It's exasperating that I cannot lock my card online. I am now over four hours into this ordeal and my phone battery is running low.

I need assistance in obtaining the correct Transit/Routing number for an account to ensure that the money transfer is sent to the right recipient. Unfortunately, I cannot reach the recipient through other communication methods to confirm this information directly. I am based in England and require the correct routing number to proceed with the transfer. Your guidance on this matter would be greatly appreciated. Thank you. Recipient Details: V. Thompson Account number: [redacted] Address: Lower Floor, [redacted] Dundas Street, Woodstock, Ontario, Canada, N4S 1Z3.

On June 30, [redacted], our village of Lytton, BC, was devastated by a fire, leaving us without telephone service due to damage to TELUS infrastructure. My long-distance calls were typically handled by PRIMUS, but without TELUS functioning, PRIMUS is also not operational. I have tried contacting PRIMUS multiple times as they continue to withdraw payments from my RBC account, causing financial strain. Despite reaching out to RBC for support, they could only advise me on how to stop a payment for a fee of $12.50, which unfortunately did not prevent the latest charges. It is frustrating that despite the lack of phone service, I am still being charged, and the process of canceling automatic payments seems impossible. I expect more assistance from both PRIMUS and RBC, considering the circumstances.

I'm a customer in Alberta. I recently visited the Taber branch of a bank where I've had an account for 40 years. The assistant manager, Derek Jensen, insisted I close my account due to concerns about dealing with scammers, despite me not having any such issue. Following his advice, I opened a new account at First Choice Credit Union and provided my new account details to the government but forgot to inform them to send my GST payments to the new account. When I approached the Royal Bank manager, Cindy, about waiving two NSF charges, she agreed but never implemented it, resulting in my GST funds being deposited into my old Royal Bank account. Now, I am unable to pay for my medication, as my account is still active even after I signed the closure papers. I now need to speak with Cindy to address this and retrieve the $[redacted] from the GST to cover my medical expenses. Can anyone offer guidance on resolving this matter?

I previously had an account with RBC that went to collections. Today, my local bank provided me with a 1-[redacted] number to contact RBC for my account information. The issue is, I don't have my account number, bankcard, or credit card with RBC. As a result, I can't reach a representative. My local bank is located on Ouellette Avenue in Windsor, Ontario, Canada. My name is Lori B., and my phone number is [redacted]. The phone number associated with my account is 1-[redacted]. Can someone please assist me or guide me to the right contact? Thank you.

Hello, I am writing on behalf of Dr. Mazen H., a VIP customer with RBC since [redacted]. Unfortunately, during a recent trip, Dr. H. had to change his account password. Upon returning, he forgot the new password and exceeded the login attempts, leading to a request for a password reset. The security question required a verification method that used an outdated phone number. Dr. H., currently working at the Saudi German Hospital in Ajman, UAE, has been unreachable due to the outdated contact information. Seeking assistance, he tried contacting the bank but was unable to reach anyone on a Sunday. Dr. H. urgently needs guidance on how to access his account as there are time-sensitive transactions pending. Thank you for your help. Best Regards.

I am writing from the UK to inform you about a customer, Douglas Hamilton, residing at 1 Victoria Mill, Belmont Wharf, Skipton, BD23 1RL, with Account Number 00[redacted]. Regrettably, Douglas passed away in May. Despite previous notifications of his demise, monthly statements are still being sent to his address. Mrs. L Tuck from Mewies Solicitors is managing his estate and can be contacted at Clifford House, Keighley Road, Skipton, BD23 2NB, UK. The property will soon be sold, and to avoid any issues, please refrain from sending further statements to the aforementioned address. There are considerable funds in his account that need careful handling as to not be misplaced. Douglas supposedly has a surviving brother, possibly residing in Canada, who may have also passed away, possibly leaving a spouse behind.

I utilized some rewards points for three items on 11/25/21. However, there seems to be a discrepancy as I received an email stating that points were redeemed on Dec. 3, [redacted], which I did not authorize. The email reference number is #[redacted]91, with them claiming 6,[redacted] points were redeemed, but this is inaccurate. Due to being a senior with limited mobility, it is challenging for me to visit the bank, especially with an impending snowstorm. When contacting them twice, I was instructed to visit the bank in person, causing inconvenience due to my physical limitations. I am worried about potential fraudulent activity or a breach of security. Upon reviewing my account, everything appears normal except for issues with the rewards program and the missing waffle maker. I did not redeem any points on Dec. 3, [redacted], and seek assistance in resolving this matter. Thank you for your attention to this concern.

Since December 3rd to December 11th, the issue hasn't been resolved. I am currently in Pakistan and unable to access online banking because RBC has placed my account in temporary blocked status. After calling their international number several times and waiting over 2.5 hours on the phone, I was informed that the issue was due to a problem with their wifi, which I believe is incorrect as I can still access other banking and online services without any trouble. I am incredibly disappointed with this experience and I am eager to speak with the relevant department. RBC is a large bank, yet the poor communication and technical skills are quite concerning. I am considering taking serious action if this matter is not addressed promptly. I have not received any calls, replies, or emails regarding this issue.

I need assistance. I purchased RBC travel health insurance on November 5th. Due to the cancellation of COVID coverage, I had to get coverage from Orion Insurance. Now, I'm seeking a refund for my RBC policy as I was advised by Les at RBC Insurance on December 21st at 10:30 a.m. that it was possible. However, despite spending 13 hours on hold between December 21st and today, December 22nd, I haven't been able to reach anyone. Could someone please call me to help speed up this refund process? I believe it's a reasonable request, as I can't dedicate more time to being on hold. My name is Neil K., my phone number is [redacted], and my email is [redacted] Please either call or email me to confirm if you can assist. Thank you.

I am Ray F., a long-time customer of RBC. Currently in Dominica, I have misplaced my RBC client card. The card number is 4[redacted] 2[redacted]. I am eager to address this promptly to manage my banking securely. Is my card compromised? I am willing to provide any necessary security details. Access to my accounts is crucial, and I seek your assistance in resolving this issue.

I have been a customer of this bank for 50 years. I recently watched a news article that confirmed the bank refused to provide a mortgage to Ezra Levant due to his conservative political stance. I find this incredibly disturbing and I plan to cancel all my business with your bank. Though I am just one person, I will make an effort to inform everyone I know about your decision to censor individuals with political views your business does not approve of.

Hello, Our account number is [redacted]-[redacted]-[redacted]-[redacted]-0 and we are located in India. We recently received a debit card related to Company No.[redacted] BC Limited, but it arrived unsealed and was missing the pin. We need to promptly transfer CAD 2,00,[redacted] and have some inquiries: 1. Can you please block the card before we proceed with the transfer to avoid the risk of our funds being misused? 2. After the transfer, to avoid delays in our PR process, could you recommend alternative methods for transferring funds from that account (perhaps online)? We are seeking your expertise and advice on this matter to ensure the security of our deposited funds. Your prompt response would be highly appreciated to expedite the process.

To the Management of the Royal Bank of Canada in Toronto, I am writing to inform you about the bank account of my late uncle, Mr. Alex Vargas, who tragically passed away due to the Coronavirus on December 19, [redacted]. Before his demise, he shared details of his account with me. The account information is as follows: Depositor's Name: Alex Clark Vargas Deposit in Fixed Deposit Private Account No: RBC_[redacted] Date of Deposit: February 2, [redacted] I kindly request the bank to provide me with the current balance of the account and all relevant documentation pertaining to the late Mr. Vargas. I am currently residing in Venezuela due to family reasons and request your understanding in processing this request. Sincerely, Mr. Elvis Rafael Ruiz Vargas Country: Venezuela Occupation: Welder Date of Birth: September 14, [redacted] Current Address: Residence Republica del Paraguay, Province of President Hayes, Benjamín Aceval, Mariscal Lopez Neighborhood House #19 Calle6